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human resource management
Fundamentals of Human Resource Management 6th edition Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright - Solutions
Think of a positive customer experience. What are the behavioral success factors that made the encounter so successful?
Why do you think many companies include education level and years of experience in their job specifications?
Suppose you are a human resource manager at a company that is going to gamify the job of its salespeople. How would job analysis help you advise the team on which behaviors to reward?
In the same scenario, how would job analysis help you advice the team on which kinds of reward to incorporate?
What benefits does UPS derive from using Orion to help it make drivers' work more efficient?
What challenges does the system pose for drivers and their managers?
How does the training described in this vignette tie to the concept of job design?
What advantages of telework make it the most widely used form of flexibility?
What has been the financial incentive for the high-tech companies to agree not to recruit from one another? If the arrangement had not been challenges in court, would you consider them ethical? Why or Why Not?
Discuss the relative merits of internal versus external recruitment. Give an example of a situation in which each of these approaches might be particularly effective.
What pros and cons of downsizing do you think apply to this example?
Recruiting people for jobs that require international assignments is increasingly important for many organizations. Where might an organization go to recruit people interested in such assignments?
How can organizations improve the effectiveness of their recruiters?
What recruiting methods described here support SAP's need for talented workers who help the company innovate?
Suggest a few other recruiting methods that would help SAP remain a strong, innovative company.
To meet labor shortages within the company, Boeing starts with promotions and transfers. What advantages might it experience from filling positions with current employees?
Besides the external recruitment sources described here, what other sources would you recommend for Boeing? Why?
Is a company ever too small to need to engage in human resource planning? Why or why not? Discuss whether you think Robert Reed planning his hiring strategy at an appropriate time in the firm's growth.
In Table 5.2, review the options for avoiding a labor shortage, and discuss how well the options besides new hires could have worked as ways for Reed to reach his goals for growth. As you do so, consider qualities of a financial-planning business that might be relevant (for example, direct client
Besides reducing the workforce in its stores, how else could a retailer like Walmart respond to a decline in demand?
Suppose that when Reed was seeking to hire a certified financial planner, he asked you for advice on where to recruit this person. Which sources would you suggest, and why?
What strategies will companies likely use to try to fill the high tech job demands?
What are some of the ways companies can continue to motivate their employees in a time of a recession and extended higher unemployment.
Suppose a small company does not want the headaches of administering benefits programs, so it hires its workers from a temp agency and keeps them on for several years. Would you expect the IRS to agree that these are not employees? Why or Why not?
Suppose you work in the HR department of a company that wants to hire production workers as independent contractors. What advice would you give management about this idea?
Why is it important for ATS to recruit and train young workers instead of only hiring experienced employees from factories that are closing?
Bases on this description, what are some advantages of finding a candidate with social media rather than posting jobs on the company's website?
What should employers consider when looking to hire veterans?
In the compensatory model, a high score on one type of assessment can make up for a low score on another. Assuming the candidates describe here had low scores on their interview, can you think of a situation in which a high score on some other measure would make these candidates the best choice for
Who is affected by a hospital's decision not to hire smokers? Discuss whether this decision achieves the greatest good for the greatest number of individuals.
How well does this policy meet the standard of being fair and equitable? Explain.
Do the results of this survey indicate that U. S. Companies should spend up to $50,000 to select an employee for every vacant position? Why or why not?
Review the criteria for a successful selection method: reliable, valid, generalizable, practical, and legal. Evaluate how Gild's algorithm addresses or should address these criteria.
Recommend how an employer could use interviews along with Gild's scoring method to arrive at fair hiring decisions.
How could an employer's interviewing methods help the company address the challenges of hiring during a boom when unemployment rates are near zero?
If you were advising a North Dakota company about its selection process, would you advise it to relax its selection criteria during the oil boom? Why or why not?
What selection methods did Bob Dolan use for hiring salespeople? Did he go about using these methods in the best order? What, if anything, would you change about the order of the methods used?
What were the advantages to Kinaxis of using personality tests to help select sales representatives? What were the disadvantages?
Given the information gathered from the selection methods, what process did Dolan use to make his selection decision? What improvements can you recommend to this process for decisions to hire sales reps in the future?
How well does searching social media fulfill the requirements of providing reliable, valid, high-utility, and legal information for selection decisions?
What challenges do current college graduates face?
What are strategies students can use to try to make themselves stand out from the crowd?
How can St. Joseph ensure that it uses physical ability test in a nondiscriminatory manner?
What are some signs that companies are "on the bench" with training and signs they are "investing in training and education?"
Suppose a publishing company wants to hire an intern to help the company catch up with its paperwork over the summer. Who would be affected by this decision? What would be the benefits or harm to each person.
How could a well-designed training program help make this idea meet ethical as well as legal standards?
What were the training objectives for salespeople? How did ConAgra measure the results of training them?
Hewlett-Packard is a technology company, yet it turned to a contractor to create computerized training games. Evaluate the pros and cons of using a contractor in that situation?
How does the work environment support training at Nick's? In what additional ways besides those described, could the work environment support training?
Do you think an outside contractor could provide training for Nick's as effectively as its current methods do? Why or why not? Are there some types or topics of training for which a contractor might be appropriate? If so, which ones?
Why was there a need to train first-line supervisors? What results of that training program did ConAgra observe?
What is knowledge management and why is it so important to today's employers?
Johnson and Johnson has been highly successful using a decentralized structure. What are some of the risks associated with decentralization? How do you maintain a decentralized structure but provide development for all employees?
Suppose you need to train office workers on how to use social media without risking your company's reputation or data security. What are some advantages of company employees developing the course content? What are some advantages of using a firm that specializes in training about information
Suppose your company creates an m-learning program, but the analytics tool shows that employee almost never open the content. Which of the tips listed here might the trainer have overlooked?
How could photos of activities at a team-training event support transfer of training for the members of the team who participated?
Besides setting up a Pinterest account, what kinds of technical support would trainers need to provide if they want to use Pinterest to aid transfer of training?
In ways does ESPN help develop their employees for future success?
What do the data presented here suggest to you about how an employee development program could help an organization seeking greater diversity in leadership?
Does committing significant time to mentoring employees necessarily mean that a manager cannot develop his or her own career? Why or why not??
Suppose you manage a mentoring program for your employer, and a well-liked manager tells you she receives so many requests to be a mentor that she isn't sure hot to handle them fairly. How could you help keep the program fair and equitable?
Describe how the activities described here fit the definition of employee development.
Although the board of directors is responsible for filling the CEO position, how could HR managers support the board with a succession management program?
Based on the information given, what developmental approaches were part of McDonald's career development? What approaches would you recommend for preparing P&G's next top executives?
Based on the information given, how well did Little Tokyo Service Center follow the career management process described in Figure 8.3? Which elements of that system, if any, were missing?
Imagine that LTSC called you in as a consultant before Watanabe started his sabbatical. The agency has asked you to help obtain the maximum developmental benefit from the sabbatical arrangement. How would you recommend Watanabe, the board of directors, and the second tier of management proceed?
Keeping in mind that an agency like LTSC would have limited funding and just a few senior managers, suggest two additional developmental activities that are likely to be most beneficial to the organization, and explain why you chose them.
How has the Container Store's hiring practices helped to create their success?
How does the Container store use Maslow's Hierarchy of needs to create its foundation of HR practices?
How might it hurt an organization when HR managers wait to provide leadership education until after the employees have been promoted?
Suppose you are an HR managers at a company with high turnover among middle managers (that is, many of them quit to work elsewhere.) Write a brief argument telling the company's executive why a modest but well-planned investment tin leadership development might help the company keep its best
How was it possible for a manufacturing plant in North America to have such a turnaround while in the recession?
How would you expect the measurement of ethical behavior to affect employees' conduct on the job?
How could the various HRM practices, such as training and performance management, contribute to achieving an organization's goal of measuring and maintain high standards for ethical conduct?
How could HR managers at the Container Store analyze the effectiveness of HRM to ensure they are helping the company become more profitable? Would your ideas compromise the employees-first policy?
Suppose Amy's hired you as a consultant to evaluate whether the company has an effective HRM function. Which outcomes would you look for? How would you measure them?
Generally, a small ice cream shop such as Amy's cannot afford to pay store workers very high wages. How well do you think the company can achieve high employee satisfaction without high pay? What can it do to foster satisfaction besides the efforts described here? How could e-HRM support these
Why might e-HRM be especially valuable when an organization's employees are spread out around the world, rather than in one location?
Give an example of how e-HRM improves the efficiency of human resource management for Plan International.
What is better about the new way of performance management at Microsoft compared to the old way?
Suppose you are an employee who exceeds every goal set for you, and you work on a team where most people seem not to try very hard and often fall short. Would a forced-ranking system seem to you like a fair way to measure and reward performance? Why or why not?
If employees' poor performance is unchanged year after year, what does this say about how effectively performance management is serving its strategic and developmental purposes? How would the administrative purpose of performance management apply in this situation?
How did REO address the strategic, administrative, and developmental purpose of performance management?
Based on the information given, discuss how well the performance management at Meadow Hills Veterinary Center meets its strategic, administrative, and developmental purposes.
Evaluate Brian Conrad's approach to appraisal interviews. Write a paragraph or two summarizing what Conrad is doing well and how he might further improve the effort.
Which purpose(s) of performance management is Singh fulfilling, according to the description given? Explain your choice.
Why is culturally responsive teaching important?
What some of the benefits that exist for employees who learn English
Evaluate how well Medtronic's performance acceleration system, as it is described here, meets the standards for validity and reliability.
How does it rate in terms of being acceptable and delivery specific feedback?
Why would a feedback session be more effective if a manager followed these guidelines?
What does the opening vignette tell you about what makes an employee stay in a job, despite difficulties?
How do tasks and roles contribute to job satisfaction at Quicken Loans?
In what type of situation would an employer have a legitimate reason for learning about an employee's personal matters outside the workplace?
Within months of Barra's appointment as CEO and during the time of the internal investigation, several executives departed the company. Does this suggest that GM was managing turnover effectively? Explain.
What disciplinary steps did GM say it took with regard to the engineer responsible for its ignition switch? How consistent are these steps with the principles of progressive discipline?
Based on the information given, which sources of job satisfaction has Datotel addressed? What other sources might the company address, and how?
Suggest several measures Datotel could use to evaluate the success of its employee retention efforts. Be sure these are practical for a company of a few dozens employees.
Aside from the legal requirements, how should the principles of justice shape any efforts by employers to monitor employees' personal use of social media?
In a company as small as Datotel, losing one employee can present real difficulties. Suppose one of Datotel's managers begins to have performance problems and seems unwilling or unable to improve. Suggest how you, as an HR consultant, could help David Brown resolve this problem in a way that is
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