Managing Human Resources 17th edition Scott A. Snell, George W. Bohlander, Shad S. Morris - Solutions

Unlock the full potential of your human resources knowledge with our comprehensive solutions for "Managing Human Resources 17th Edition" by Scott A. Snell, George W. Bohlander, and Shad S. Morris. Dive into an extensive collection of questions and answers, available online with an answers key and solution manual. Our solutions PDF and solved problems offer step-by-step answers to enhance your understanding. Explore the instructor manual and textbook for in-depth insights, while the test bank and chapter solutions provide targeted learning. Accessible for free download, these resources are designed to enrich your learning experience.

Large food services and distribution firm Sysco had to revise its HR management. Review this case and identify how the changes at Sysco modified HR's importance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How does the market-driven approach
This case describes HR's role in the culture of three different companies. HR's contribution to organizational success in each case can be identified and further researched. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)How does the integration of
Discuss how globalization has changed jobs in an organization where you have worked. What are some HR responses to those changes?
As the HR Director of a U.S.-based company that is looking at global opportunities in China, you have been asked by the company president to prepare an outline for an HR strategic plan as part of the company's expansion process. You need to develop an HR strategic plan that will integrate the
This case illustrates how turnover in a company was dealt with by surveying current and former employees to develop better HR strategies. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Why do more companies not use analytics to solve such
This case identifies problems associated with HR planning and recruiting in a tight labor market. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How does this case illustrate the lack of HR planning? 2. What approaches could be used to recruit
This case highlights the challenges of employee retention during stressful and unpredictable times when Xerox was undergoing a significant shift in its strategic focus. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss the challenges faced
HR analytics at four different organizations helped solve several problems, and this case shows how analytics can be used. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)What are some reasons that more organizations do not implement HR analytics?
Discuss some of the protected characteristics covered by equal employment opportunity laws and why they are important in today's employment setting.
You recently learned that two of your key female employees will be taking maternity leave around the same time. What procedures or rules do you need to be aware of based on the Pregnancy Discrimination Act (PDA)?
Give an example of sexual harassment you may have witnessed or heard about. If you had been the HR manager, how would you have handled the situation?
When a UPS employee's pregnancy was discovered, her manager placed her on unpaid leave. She pursued a complaint in federal court that UPS violated the requirements of the Pregnancy Discrimination Act (PDA). The courts decided that UPS was not in violation of the PDA. What can HR professionals do to
This case discusses how labor laws in China provide limited protection for workers, raising ethical concerns when U.S. companies do business with firms located there. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What obligation does a company
This case illustrates the problems that can be associated with the use of employment tests that have not been validated. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. If you were an EEO investigator, how would you evaluate this selection
This case shows the problems Mitsubishi had with sexual harassment in the United States. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss why making changes such as Mitsubishi did is important both legally and for improving HR management
This case shows how companies must deal with employees from many cultures and religions. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What is the legal basis for the EEOC to hold that JBS-SWIFT had violated the employee's civil rights? 2.
You have recently assumed the role of Human Resource Manager in your company. In reviewing the company records, you note that the job descriptions were last updated five years ago. The company's President has taken the position that there is no need to update the job descriptions. However, you also
Unilever granted flexible work arrangements to 100,000 employees. Overall, the results have been positive. 1. Based on Unilever's Agile Working program, what else can human resource professionals do to facilitate work-life balance in organizations? What other opportunities could Unilever offer its
This case shows how a health care organization uses flexible work arrangements to provide care for patients, as well as to attract and keep employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. How well could this level of flexible
This case illustrates how incomplete job analysis and job descriptions create both managerial and employee problems.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Why did the absence of accurate job information create problems?2. To prevent
This case describes how a printing firm had to increase productivity and redesign jobs.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss why Donnelley had to coordinate HR activities with the changes in jobs and work.2. Identify examples of
This case illustrates flexible scheduling at Best Buy.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how a ROWE-type program would fit in organizations where you have worked. Explain why it would work or would not work. 2. Identify
Your company has reaped the benefits of having long-term, tenured employees, but many of them are now approaching retirement. It is anticipated that approximately 20% of the company's workforce will retire in the next three to five years. In reviewing the remaining workforce through HR planning
This case describes one firm's approach to improving employee retention. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) Discuss how the culture of the Clothing Store is fostered by the HR activities and practices used.
This case describes what a large consulting company does to help retain a virtual workforce.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Identify how some Accenture-type efforts have and have not occurred in your current and previous
This case discusses how Alegent, a large nonprofit health care system, improved employee retention and reduced turnover.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss how Alegent's practices match with the recommended retention practices
What labor markets should be considered when recruiting to fill an opening for a housekeeping staff at a local hospital? What labor markets should be considered for staffing the chief surgeon for the local hospital?
Discuss ways a regional bank could effectively use the Internet to recruit bank tellers.
Describe how a local firm might be able to utilize college/university interns to generate future applicants for anticipated job openings within the next one to two years.
Your small home health care service company of about 50 workers has traditionally recruited employees using newspaper print advertisements. Applications have been decreasing from these ads, so you are looking for alternative ways to generate more applicant flow. The company president has requested
Staffing up for the holiday season is typically limited to a few months out of the year; thus, it is highly competitive as many retailers compete for the same talent. Tapping into databases of customers who already know the products can be an effective way to target people more likely to apply and
This case shows that to be able to define workers as independent contractors, an organization must meet several legal requirements that distinguish independent contractors from employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Describe
This case highlights how the car manufacturer utilized an extensive recruiting process to hire good employees at a facility located in Georgia. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1.Describe how employing a large number of new workers
This case shows how recruiting policies can work against successful recruiting when a tight labor market exists. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. List the reasons why you would not consider a position at Northwest State if you were
This case highlights how a large car rental firm uses a range of recruiting approaches successfully. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. How does having multiple recruiting means help Enterprise establish its brand?2. Go to the
Develop a slate of six to eight behavioral interview questions to use for hiring a server for a restaurant. Review the job description on www.onetonline.org/ to identify essential job functions and qualifications.
How would you conduct a complete background investigation on applicants for the job of school bus driver to minimize concerns about negligent hiring?
This case demonstrates the power of using data and statistical analysis to recruit high-quality workers who will perform well and stay with the company for a long time. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss how using a
This case investigates how Megan's Law, which specifies that all states must register all convicted sex offenders register so that residents are aware of their presence in a neighborhood, generates implications about the use of criminal registries in hiring and employee management. (For the case,
This case shows how Hallmark and United Health Group use selection as part of their strategic approach to HR. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Compare and contrast the two selection strategies used by the organizations discussed in
This case demonstrates how using a test after a pool of candidates has already been interviewed can present some difficulties. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Identify and evaluate the stages of the selection process reflected in
Identify training needs for a group of entry-level workers in a fast food restaurant.
Create a briefing for division managers showing the advantages and disadvantages of using MOOCs. Use websites, including www.td.org, www.coursera.org, and www.mooc-list.com.
Because of rapid growth of your technology company, the executive team has asked HR to develop an internal training program. The purpose of the program is to help employees recently promoted to supervisory positions develop the leadership skill sets they need to be successful as supervisors. This
This case illustrates the process of performance support that employees use to improve their job performance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. The case introduces a rather complex information-based approach to encourage learning on
This case illustrates the increased role training is playing in large U.S. hotel chains. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss how these hotels are using a strategic and performance consulting approach to developing training
This case shows the frustration that often accompanies the first day at work, and why orientation is important in reducing turnover. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What problems can you identify with the orientation activities
This case outlines orientation efforts of Sun Microsystems, El Paso Corporation, and Zimmerman Advertising. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. The case introduces three companies of very different sizes. What differences do you see
This case describes the Leadership Academy Walmart runs to train its managers.1. What are the pros and cons of rotating participants from in-class training back to the worksite every two weeks? What support would be needed at the worksite to ensure that the trainees get the most out of their
This case demonstrates how a health care company utilized talent to better manage the development of employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. The top managers are very busy people. Why was it necessary to involve them in
This case shows how one company in the oil industry started a succession planning program. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss how NOV's efforts combine different phases of talent management to reach a successful result.2.
This case illustrates a serious concern some employers have about developing employees only to have them leave. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. As Ezra's manager, what would you do to retain him?2. What changes would you recommend
As the new HR Director of a company in the behavioral health industry, you have the responsibility to develop a performance management system. You need to present a business case to senior executives that the performance management system does not stand alone and must be integrated into the
This case describes the stack rankings system that Microsoft used for several years before dropping it.1. What is your overall opinion of the stack ranking system? Do you think this approach serves a purpose in modern organizations?2. If you were to implement stack ranking in a company, how would
This case provides an example of how a performance-oriented culture can be established to facilitate the performance management process. 1. Would you find working at Netflix exciting or frightening? Why? 2. Can everyone in a company be above average? If so, how can you tell if someone is truly
This case identifies how performance management systems might be redesigned. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how this case illustrates the contrasts between the administrative use and developmental use of appraisals. 2.
The case outlines what was done at Jewelers Mutual Insurance in allowing employees to have a say in performance management. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how this case illustrates how greater support for a performance
This case identifies the consequences of giving appraisal ratings that may not be accurate.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. How have the inaccurate performance ratings created more problems?2. What HR and legal issues could be
Think of an organization where you have worked. What were its compensation policies, and how were they communicated to employees?
Congratulations! You have recently been promoted and are the company's new Human Resources Manager! You have offices in several countries, so how would you evaluate different compensation packages for employees who are located throughout the world?
Recently, larger companies have been in the news because of violations of overtime regulations. How should your Human Resources department protect itself from these devastating claims? Brainstorm some ideas on how to prevent these issues from occurring.
You are the HR Director for an insurance company with regional offices in several states. For each office, you want to be sure that the administrative assistants reporting to the regional manager are paid appropriately.
United Grinding Technologies needed a compensation plan for all of its employees. Because benchmark jobs were not readily available, HR created job descriptions and matched them to jobs with BLS and trade association pay survey data. 1. How would you evaluate Taylor's approach for developing a pay
This case identifies how the Fair Labor Standards Act might need to be reformed because of restrictions caused by workweek definitions. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Does the 40-hour workweek still make sense? Would you
This case identifies how performance management systems might be redesigned. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How do the JC Penney changes reflect a total rewards approach? 2. Discuss why JC Penney's shift to a more
This case discusses the concerns associated with having a formal base pay system, and communication issues that occur. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What role does equity play in this case?2. Should companies demand that
This case discusses how a hospital uses pay for performance to improve employee productivity. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss how this case illustrates how compensation can be used as a method for improving employee
What are some key performance indicators that are used by organizations in which you have been employed? How did managers explain the importance of these KPIs, and were any rewards tied to them?
Recent research has shown an inverse relationship between CEO pay and corporate performance. Read the article "The Highest- Paid CEOs Are the Worst Performers, New Study Says" at www.forbes.com/sites/susanadams/2014/06/16/the-highest-paid-ceosare-the-worst-performers-new-study-says or related
This case discusses incentives paid to government workers who had been disciplined or failed to support their agency's mission and values. The case focuses on the scandal involving delayed medical treatment for military veterans at the Veterans Administration. 1. What dynamics at the IRS and VA may
This case deals with CEO pay for a newly hiredexecutiveat Best Buy.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Was Joly overpaid?2. What factors probably led to this pay package?3. If you were able to vote on this pay package ("say on pay"),
Both positive and negative issues associated with the use of an incentive plan are discussed in this case. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Evaluate the use of this type of incentive and why the manager is experiencing problems
This case discusses incentive plans that stimulate employee interest and motivate them to perform well. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Why might the use of incentives in the form of gift certificates be better than just providing
This case shows how a large firm uses recognitionand awards.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Based on the Sodexo example, discuss the importance of widespread incentives in improving both the culture and employee retention efforts
Your company now has more than 60 employees. The controller has been handling all of the HR functions, including administration of the company's benefits. You are considering outsourcing the benefit administration function to enable the controller to focus more on the company's accounting needs.
This case discusses a company's communication with its employees about benefits. 1. How would you evaluate The Limited's approach for communicating information about benefits to its employees? What might you have done differently if you were an HR professional in the company? 2. If you were to use
This case investigates how a number of companies offer creative benefits to employees to enhance their work engagement and job performance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What are the advantages and disadvantages of offering
This case explores how FedEx provides benefits to its employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Why is having multiple health-care plans important for FedEx in slowing down increases in the cost of benefits?2. Discuss how the
This case describes the problems that can occur when trying to coordinate time-off leaves for employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What problems exist with the benefits program offered by the employer, as described in the
This case explores how KPMG Canada updated its benefit program by involving employees in the design process. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Why is having a competitive benefits package important for KPMG Canada?2. In your
What can first-line supervisors do to help control workers' compensation costs, and how might they be rewarded for doing so?
This case considers the safety culture at a construction firm.1. What could be done to increase front-line workers' reports of violations? Why might they be reluctant to report violations they witness?2. What rewards might be offered to front-line workers for working safely and preventing injuries?
This case explores the positive individual and organizational benefits of wellness programs. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What are some factors that you consider to be important predictors of successful wellness programs?2.
This case explores the different challenges associated with managing data security. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. How would you communicate a data security policy that required software checking of employees' emails?2. What
This case concerns warning signs of possible alcohol use and the consequences at work. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1.What actions, if any, should Jack Otto take?2.Identify some ways that the company and Jack have contributed to
This case provides information on the success of safety and health efforts in the workplace. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Identify how these two firms have incorporated elements of safety management and health promotion
Identify how overreliance on the employment-at-will doctrine can create problems for supervisors and employees. What are the ramifications if companies default to EAW rather than dealing directly with employee conduct problems?
Discuss the impact on an individual employee and work unit if organizational justice is not honored by managers. Recall any past work experience you may have in which a supervisor "played favorites." How did that impact your job performance and commitment to the company? How did you react to the
This case discusses the stringent non compete clause that must be signed by every Jimmy John's employee. 1. Based on your understanding of this case, what possible reasons could Jimmy John's management have for adopting this policy? If you were the HR manager at Jimmy John's, what pros and cons
This case describes the problem facing a new department supervisor when HR policies and discipline have been handled poorly in the past. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What are the HR policies and processes that could have kept
Suppose a coworker just brought you a union leaflet urging employees to sign an authorization card. What questions would you ask of the union supporter? What may happen from this point on?
As the HR manager, you have heard rumors about potential efforts to unionize your warehouse employees. Use the Employment Law Information Network (www.elinfonet.com/human-resources/Union-Avoidance) website to develop a set of guidelines for supervisors if they are asked questions by employees about
Several states have limited public-sector union power. What are some reasons for law maker staking this stand? What are the advantages and disadvantages of workers in the public sector belonging to labor unions? How does this impact tax payers?
There has been some discussion among the employees in your company's insurance claims processing unit about forming a union. Company management has asked you to research existing labor agreements in the industry. You utilize the Department of Labor's Office of Labor-Management Standards website and
The case involves the decision of Volkswagen Motors employees to reject unionization.1. Under what circumstances might a company side with a union in its attempt to organize employees? How would you, as an employee, feel if your employer supported you joining a union?2. What role should politicians
The case deals with labor disputes in a unionized hospital. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss the hospital administrator's refusal to bargain from both his viewpoint and a legal viewpoint.2. If you were chairman of the board
Name a company you hope to work for someday. What is its track record in terms of corporate social responsibility and sustainability? Are these factors important to you? Why or why not?
Do cost-containment pressures work against the effective management of people? Why or why not?
Why is it often difficult for a firm to match its strategy to HR deliverables?
What steps does the firm need to take to implement its strategy and measure the results?

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Managing Human Resources 17th edition Scott A. Snell, George W. Bohlander, Shad S. Morris - Solutions

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