Human Resource Management 15th Edition Robert Mathis, John Jackson, Sean Valentine, Patricia Meglich - Solutions

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1. Which party has the burden of proof in this case? Which level of proof will be used? Why? 2. Evaluate the Union's argument that, since George Washington's birthday holiday had occurred before the Agreement was ratified, employees were entitled to holiday pay? 3. Evaluate the Company's argument
1. What is the rule on the use of a past practice? 2. Has the union established a past practice? 3. Does the contract language support the union position? 4. How should the arbitrator rule? Why?
1. Which party has the burden of proof in this case? Why? 2. What is the rule about off-duty conduct in regard to employee discipline? 3. How much weight should be given to the plea agreement and the two-year probation? 4. You be the arbitrator. Should the grievance be sustained or denied? Explain
1. Does it matter that the company drug and alcohol policy was not bargained with the union? 2. How much weight should be given to the failure to convict (dropped the charges) as opposed to an arrest? 3. Should the arbitrator consider any evidence or statements made after the discharge? 4. Does the
1. If you were representing the Company in this case, what argument (facts and reasons) could you make that the confidentiality agreement had a legitimate business purpose and was applied appropriately to Martinez? 2. Explain Martinez's reasoning that the confidentiality agreement is so broadly
1. Which party has the burden of proof in this case? Which level of proof will be used?
1. What are the rules for discharge for off-duty conduct? 2. Explain the term nexus as used in labor arbitration? 3. Does equal treatment have any bearing on the outcome of this decision? 4. What is the rule concerning use of the employer's submission of the unemployment compensation claim in the
1. Applying the standard test outlined previously, does the employer (CSPMI) meet the definition of "an employer" as stated in Section 2 (2), LMRA and therefore, the board may assert jurisdiction and conduct a representation election? Explain your reasoning. 2. In the debate over whether charter
Should the docking pilots be classified as supervisors and, thus, excluded from participating in a bargaining unit for purposes of collective bargaining? Explain your reasoning?
1. Did the Union violate Title 1, Section 101 (a) of the Landrum-Griffin Act in this case? If so, what should be the appropriate remedy? 2. Would it be legal under the Landrum-Griffin Act for the union in this case to adopt a rule that required all candidates for union office to be proficient in
1. What are the Union's legal obligations? 2. Did the Union commit an unfair labor practice in this case? If so, what should be the appropriate remedy?
1. Is the LOA a legal document? 2. Did the employer provide unlawful assistance to the union? 3. Did the employer violate Section 8(a)(2) of the NLRA?
What form of competition best characterizes this market?
Develop specific pricing strategies based on each of the following situations: 1. A month after dropping prices by $5 per month, one of your competitors returns to your current pricing. 2. Two of your competitors drop their prices even further, reducing membership costs by $8 per month. As a
Discuss the role that various inducements other than price might play in affecting demand and supply in this market?
Is it always in a company's best interest to feature the lowest prices?
What are the roles of supply and demand in this scenario?
What role should government play in social responsibility? Should government create more regulations to encourage businesses to uphold their responsibility to stakeholders? Or, should government take a laissez-faire approach and allow businesses to be only as socially responsible as they choose?
1. What personal, social, and cultural factors do you think contribute to lying in the workplace?2. If you were your company's director of human resources, how would you make your code of ethics a "living document?"3. If you were faced with any of the ethical dilemmas described in Step 1, how would
Putting yourself in the shoes of the financial manager, which course of action would you recommend?
Are the short-term consequences of your decision different from the long-term consequences? Describe the short- and long-term impacts.
1. While Divine Chocolate has embraced the concept of fair trade, their products are not organic. On their website, they argue that purely organic production methods could result in greater instability in production because cocoa is very disease-prone. Do you think that Divine has an ethical
1. After Hurricane Sandy hit, Lowe's committed to maintaining prices on emergency goods. Do you think that other retailers acted similarly? Why or why not?2. Do you think that social responsibility is good for business? What would motivate a profit-seeking company like Whirlpool to incur the
1. Why do you think Facebook has been so successful?2. Facebook is a corporation. Why do you think the firm uses this form of ownership?3. What threats might derail Facebook's success? What steps might the firm take today in order to thwart those threats?4. Suppose Mark Zuckerberg asked you for
Although more than half of all small businesses don't survive five years, franchises have a much better track record. However, it can be difficult to buy a franchise. Research a popular food industry franchise, such as Panera Bread, Sonic, California Tortilla, or Subway, and detail the requirements
What are the reasons the business has been successful? How did each partner contribute to the success?
Looking ahead, what are the biggest risks to their venture?
Is it fair for Connie to work fewer hours than Mark? What changes could they make to create equity and fairness in their agreement?
1. What are some of the primary reasons Netflix has been successful?2. Netflix is a corporation. Why do you think the firm uses this form of ownership?3. What threats might derail Netflix's success? What steps might the firm take today to thwart those threats?4. Suppose Reed Hastings asked you for
1. What would be the advantages of buying a Cold Stone Creamery franchise as opposed to starting a business from scratch? 2. What are the disadvantages of buying a Cold Stone Creamery franchise? 3. While franchise owners must have at least $125,000 of cash available, average start-up costs are more
China is one of the fastest-growing markets in the world. Use Web or database research to uncover how to best describe China according to the five cultural dimensions. Cite the sources for your information.
The World Bank uses per-capita income to make distinctions among countries. Use Web or database research to identify at least three countries in the following categories for last year: high-income countries, upper-middle-income countries, lower-middle-income countries, and lower-income countries.
1. What are the key ethical issues in this situation? 2. What do you think most managers would do in this situation?
1. How will opening Cuba to international travel affect the travel industry in the United States and other countries? What are the potential benefits of virtually open travel to Cuba to Cuban citizens as well as the Cuban government?2. How have changes in the structure of the global economy
1. What motivates companies like Starbucks to expand into international markets with little perceived interest for their product? 2. How has Starbucks adapted to Chinese culture? 3. China has a collectivist culture. How do you believe that this will affect managers in a Starbucks store? 4. If China
Describe the roles and responsibilities of top, middle, and first-line managers?
1. Working with your group, develop a mission statement for Dream Vacations. Why is developing a mission statement important? 2. What intermediate goals will help Dream Vacations meet their long-term goals and realize their mission? What types of corrective action should Arturo take if the company
1. Which management functions are involved in setting goals and measuring performance? 2. Considering Dream Vacations' mission statement and the information provided in the case, what are the company's long-term goals? How should Arturo measure these goals? 3. What intermediate goals will help
1. Describe examples of each of the management functions illustrated in this case. 2. Which management skills seem to be most exemplified in Sergey Brin and Larry Page? 3. What role have goals and strategy played in the success of Google? 4. How would you describe the corporate culture at Google?
Do you think that you would want to work in a matrix organization, such as Martha Stewart Living Omnimedia, where you were assigned simultaneously to multiple units or groups? Why or why not?
1. What are the ethical issues in this situation?2. What do you think most people would do in this situation?3. What would you do in this situation?
1. Thinking about your office or college, what types of information are conveyed through the grapevine? How often is the information accurate? 2. Does a flat organization encourage or discourage office gossip? What leads you to this conclusion? 3. Do you think that the grapevine would be more or
What are the major differences between goods-production operations and service operations?
If you were a member of a quality improvement team at your college, what would be five specific high-impact recommendations that you would support?
How might Ruth's boss, the Vice President for Operations, view the situation differently from Ruth?
Which is the best of the three options in the short term? What about in the long term?
How could the company have avoided this situation?
1. What are the underlying ethical issues in this situation?2. From an ethical standpoint, what is an appropriate response to the customer's question? What steps should you take in responding to it? Explain.3. What would you say on the phone at this time to this customer?
1. How would you define quality and how is quality measured in the airline industry? Are some measurements more useful than others? Explain.2. Some service activities, such as weather-delayed departures, cannot be totally controlled by airlines, but are affected by outside factors. Among all
1. How would you define quality for Yahoo!'s situation in this case? Explain why. 2. To figure out if Yahoo!'s telecommuting is less productive than it should have been, Mayer looked at the log of Yahoo!'s virtual private network to see how frequently employees checked in. What do you think of this
Interview your employer or an administrator at your college. Ask the manager what they believe motivates their employees. Identify one or more theories of motivation that seem consistent with this manager's approach?
What is a psychological contract? Describe your most recent job in terms of your contributions and the organization's inducements.
Assume you are about to start your own business. What would you do from the beginning to ensure that your employees will be satisfied and motivated?
1. What are the ethical issues in this case? 2. What do you think most managers would do in this situation?
1. Do you think that higher pay will result in higher productivity and lower turnover for Aetna? What leads you to this conclusion? 2. Explain Aetna's decision in light of the classical theory of motivation. 3. How could Maslow's hierarchy of needs help explain the relationship between pay and
1. Page and Brin were young when they started Google. Do you think that they identified most with Theory X or Theory Y? Why? 2. Describe how Maslow's needs hierarchy could be applied to Google's approach to employee motivation. 3. Use Herzberg's two-factor theory to explain how Google motivates
1. What are the ethical issues in this situation? 2. What do you think most managers would do in this situation?
1. What personal traits does Kat Cole possess that aid her as a leader?2. How would you describe Kat Cole's leadership style?3. Do you believe that Kat Cole's gender affects her leadership style? Why or why not?4. What are three important lessons from Kat Cole's career path?
1. Do you think Steve Jobs was a charismatic leader? What leads you to this conclusion? 2. Jobs enjoyed almost cult-like loyalty among his employees. Why do you think people clamored to work for Apple under Jobs's leadership?
What is a knowledge worker? What strategies do companies use to retain knowledge workers?
How much will benefit considerations affect your choice of an employer after graduation? What types of benefits would be most and least appealing to you and why?
1. What are the ethical issues in this situation? 2. What are the basic arguments for and against extreme measures to fight unionization efforts? 3. What do you think most managers would do in this situation? What would you do?
What is an integrated marketing strategy, what individual decision areas does it link together, and why is it an important concept?
How does the buying behavior of consumers differ from buyers in organizational markets?
Imagine being the marketing manager for a large U.S. hotel chain. How might the company have to adapt its marketing mix to move into foreign markets in South and Central America?
Choose an existing product that could benefit from viral marketing. Once you have identified the product, describe how you would use viral marketing to increase demand for the product?
1. How would you characterize the particular ethical issues in this situation? 2. From an ethical standpoint, what are the obligations of the quality control manager and the marketing manager regarding the introduction of the product in this situation?
1. What forces in the external environment have created opportunities or challenges for Michelle Phan? Explain.2. Who is Michelle Phan's target market?3. Describe the consumer buying process for someone purchasing cosmetic products. Where would videos and a service like Ipsy fit into this process?
1 How would you best describe P&G's marketing strategy for the situation presented in this case? Explain why. 2. What elements of P&G's external marketing environment, if any, are influencing the company's marketing strategy? Explain your reasoning. 3. Why do you suppose P&G's marketing research
Select a product and analyze pricing objectives for it. What information would you want if you were to adopt a profit-maximizing objective or a market share objective?
After completing the Action Steps, students will better understand the impact of pricing strategies, what pricing strategies are available to marketers, and the objectives companies try to achieve through pricing.1. Using the information provided in the case, identify the fixed and variable
1. How would you characterize the particular ethical issues in this situation?2. From an ethical standpoint, what are the obligations of the sales representative and the sales manager regarding the pricing of the product in this situation?
1. Considering the product life cycle, where would you place digital music downloads, such as iTunes? Explain your conclusion. 2. Who is the target market for iTunes? Do you think that this has changed over time? 3. Would you advise iTunes to continue with the three-tier pricing system for music
1. Describe the target market for JCPenney and Apple. How are they similar or different? How does the target market each influence their pricing strategy? 2. How are the products and product lines offered for JCPenney and Apple similar and different? What types of pricing strategies will be most
Describe the types of distribution channels that may be used to get products from manufacturers to end users?
Describe the four forms of non-store retailing. What types of products would be most appropriate for each and why?
Identify the major tools of sales promotion. At which stage of the consumer buying process is each most important? Why?
In addition to being a major online retailer, Amazon.com acts as an e-intermediary for many small to medium-sized businesses. Imagine that you are interested in selling refurbished cell phones. Using the information on Amazon's website, how would you become a seller on Amazon? What costs are
1. What are the responsibilities of each party-the customer, the store, and the delivery firm-in this situation?2. From an ethical standpoint, in what ways is the store manager's action right? In what ways is it wrong?
1. How would you describe the Netflix target market(s)? Explain your response. 2. What factors led Netflix to change their distribution strategy? How has this change allowed them to change their product offerings? 3. How can legacy cable providers such as HBO compete with Netflix in the future? 4.
1. Describe the advertising mix being used in Hollywood's new marketing campaign for classic movies. 2. What are the main reasons for the new campaign? How do you recommend they measure results? 3. Where do DVD and Blu-ray discs fit in the product life cycle? How does this influence the marketing
Compare and contrast an intranet with an extranet?
How could an airline use data mining to make better business decisions?
How do your bank, employer, and e-mail provider protect your personal information from unauthorized use?
1. Given the factors in this situation, what, if any, ethical issues exist? 2. Do you think that the company is wise to monitor employees in this manner? Why or why not? 3. If you discovered that an employee was spending a lot of time on non-work-related searches, how would you address the issue
1. In what ways are the IT developments for healthcare presented in this case changing the activities, services, and organizational practices of hospitals and clinics? Explain your responses and give examples. 2. In what ways are healthcare customers being affected by the IT developments presented
1. What are the ethical issues in this situation? 2. What are the basic arguments for and against Aaron Ault's position in this situation? For and against Katrina Belinski's position? 3. What do you think that Ault and Belinski should do in this situation?
1. What factors do you think are most important in choosing among various methods to protect against fraud in a firm? 2. Suppose you are hoping for a career as a CFE. How do recent trends in fraud provide new opportunities for such a career? 3. An external auditor, such as a CPA firm's accountant,
1. In what ways, if any, does the discussion in this case apply to managerial accountants rather than to CPAs? Explain your response. 2. In what ways, if any, does the discussion in this case apply to forensic accountants rather than to CPAs? Explain your response. 3. Consider the restrictions on
As a consumer, when would you favor a strong dollar? What about a weak dollar? Would you consider these factors differently as an employee or employer?
1. From the standpoint of a commercial bank, can you find any economic justification for ATM access fees? 2. Based on the scenario described for our bank, do you find any ethical issues in this situation? Or do you find the main issues legal and economic rather than ethical? 3. As an officer for
1. What are the advantages of banking regulation to consumers, businesses, and national economies? How could regulation be a disadvantage to banks themselves? 2. Banks have increasingly subsidized their traditional business models by charging new and higher fees to consumers and businesses. Do you
1. What is deflation? How would increasing the money supply in Japan result in an end to deflation? 2. The Bank of Japan pumped lots of money into the Japanese economy using tactics similar to the Federal Reserve Bank in the United States. When the Fed wishes to put money into the economy, what
1. Why might a conservative versus risky choice be different at a not-for-profit organization than at a for-profit organization? 2. What are the main ethical issues in this situation? 3. What action should the board take?
1. When the Coser and Ongaratto brothers started Fogo de Chao, what were their primary sources of financing? 2. After the Coser brothers acquired the Ongaratto brothers' shares of the company, they brought in GP Investments, a Brazilian venture capital firm. What are the advantages and
1. Given the risk, what would motivate an investor to purchase stock in Gogo? 2. Why would Gogo sell stock rather than taking on additional debt financing? Do you think that this was a good decision? 3. What role did underwriters, such as Morgan Stanley, JPMorgan, and UBS, play in the IPO?
Your company, a growing firm in the financial services industry, is extremely sensitive to the issues surrounding business ethics. The company wants to be proactive in developing a business ethics training program for all employees, both to ensure the company's reputation as an ethical organization
This case describes the use of experiential and informal mobile technology by a trade association that focuses on the delivery of drinking water to residents and businesses. Apprenticeship 3.0 delivers a series of learning modules to employees and tracks their progress. 1. How did the Water
This case describes a company that must reduce its workforce due to the 2008 global recession. The approach used was global in nature, and downsizing efforts were highly coordinated and consistent across all areas of the business. (For the case, go to www.cengage.com/management/mathis or visit the
This case describes a small company that has grown large enough to need a full-time HR person. You have been selected to be the HR Manager, and you have to decide what HR activities are needed and the role HR is to play. (For the case, go to www.cengage.com/management/mathis or visit the instructor

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Human Resource Management 15th Edition Robert Mathis, John Jackson, Sean Valentine, Patricia Meglich - Solutions

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