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Questions and Answers of
Management Leadership
1. What do you recommend that leadership at Luxury Design do to facilitate having a disrupter within the company? 2. What thought should Arianna and the other members of the leadership team at Luxury
Assume that during a meeting, a middle manager is told by a subordinate that he or she is not fit for the position and should resign. What approach do you recommend that the leader take to resolving
What is your opinion of the advantages and disadvantages of a leader, such as a CEO or a division president, being Facebook friends with as many company employees as possible?
In the United States, a person who has an English (U.K.) accent is often at advantage to obtain a leadership position. What is your opinion of the ethics of a person developing such an accent in
What do you see as a potential downside to a power-oriented linguistic style?
In what way does being good at public speaking enhance a leader's effectiveness?
Jack Dorsey, the executive chairman of Twitter, and the CEO of Square, is quite soft spoken yet still very persuasive. How can that be?
Given that people really do defer to experts, how might the leader establish his or her expertise?
Some managers avoid developing personal friendships with any direct reports because they do not want to be at a disadvantage in resolving conflict or negotiating with a subordinate. Does this idea
What concrete steps can a leader take to demonstrate that he or she respects a group member from another culture?
1. What suggestions can you make to Margot about overcoming cross-cultural communication barriers? 2. What might be the factor or factors contributing to any errors Margot might be making in terms of
1. What kind of leadership issue is Sean dealing with? 2. What do you recommend that Sean do about his conflict with Phil?
Why might being very practical-minded interfere with being an outstanding strategic leader?
Why do you think it has been so difficult for researchers to prove that knowledge management really pays dividends to an organization?
How might being very strong with business analytics (such as analyzing reams of data and preparing spread sheets) help a person develop business strategy?
In what way can a business strategy motivate and inspire employees?
How could you adapt a business strategy to guide you in your own career as a leader?
Many top-level managers say that they want lower-ranking managers to think strategically. How can a middle manager or a first-level manager "think strategically"?
Imagine that you are a high-level executive of a consumer products or industrial company, and that you are in the final stages of developing a business strategy. What would be an advantage and a
Working alone or with several team members, provide a recent example of revolutionary thinking by a company.
During the Great Recession, many consumers who had previously shopped at traditional supermarkets shifted to doing basic shopping at dollar stores and discount department stores. Furthermore, some of
In what way might doing a good job of knowledge management give a company a competitive advantage?
1. How should Wes and his team go about developing a survival stratgegy for Saratoga Supply? 2. Does Sarataoga Supply really need a survival strategy? Or should the company just begting to downsize
1. As a strategic leader, what error might Mary Briggs be making? 2. To what extent should a school superintendent be spending more time on strategy than operational problems? 3. What advice might
A wheelchair user is conducting a job search to land a middle-management position. Given that so many companies are attempting to build a more culturally diverse group of managers, should this job
With so much business being conducted over the Internet, including email, why is it important to understand cross-cultural differences in values?
If a business leader is regarded as charismatic by many people in one culture, to what extent do you think the leader would be perceived as charismatic in many other cultures?
What actions might a leader take to demonstrate that his or her interest in diversity goes beyond rhetoric?
Assume that a manager becomes the leader of a division in which the vast majority of the workers are under 25, such as a restaurant chain. Would you recommend that the leader get some body piercing
Many international companies have found that it is particularly helpful to hire local citizens for key management positions in a company location in another country. What advantages might a native
Many large business firms make it mandatory for CEOs to retire from their position when they reach a designated age such as 62 or 65. In what way might this retirement practice interfere with the
Suppose you are a team leader and one of your team members has a strong work ethic, based on his or her cultural values. Is it fair to assign this member much more work just because he or she is
What can you do this week to help prepare yourself to become a multicultural leader?
1. Does Louie have a problem, or are the people who made the negative comments about Louie just being too sensitive? 2. What improvements might Louie need to make to become a truly multicultural
1. What do you recommend that Penelope do with the request to form a company-sponsored affinity group? 2. What concerns, if any, do you have about Penelope's commitment to demographic and cultural
Now that you have completed a course in leadership, what do you think of this ancient adage: "Leadership shouldn't be a popularity contest"?
Many business executives believe that playing team sports helps a person develop as a leader. Based on your knowledge of leadership development, where do you stand on this issue?
How might a leader make use of social media to obtain feedback on his or her leadership effectiveness?
Suppose you aspired to become a senior executive in a large company. How would working as an office supervisor, production supervisor, or manager in a fast-food restaurant help you achieve your goal?
Why is being a member of a cross-functional team considered to be helpful experience as a future leader?
According to the Corporate Productivity Institute, companies whose leaders participated in a leadership development program experienced better customer satisfaction, more revenue growth, and reduced
Identify at least one developmental need with respect to leadership skills for the current president of the United States. Point to any specific behavior of the president that indicates the need for
What can you as a parent, future parent, or close relative do to help a child under 10 years old become a leader later in life?
Ask an experienced leader what he or she thinks is the most effective method of developing leadership skills. Bring your findings back to class.
1. In what way is this case about leadership development? 2. What would you recommend that Malcolm do to facilitate his path to an executive position? 3. To what extent do you think Jessica's comment
1. What is your evaluation of the most likely effectiveness of Kaitlin's approach to mentoring? 2. What recommendations would you mke to Kaitlin to improve her mentoring effectiveness? 3. What do you
1. To what degree do you agree or disagree with the B-Team's goal for world governments to reach net zero CO2 or greenhouse gas (GHG) emissions by 2050? 2. Should governments of developing economies
1. What were some of the best primary sources identified by your group? 2. What were some of the best sources for secondary contacts identified by your group? 3. What are some suggestions for
1. How will Charlie's approach to quality and service affect his company's performance? 2. Which of the basic functions of management has Charlie considered? How well is he preparing to carry out
1. What sources of conflict were present in this scenario? 2. On PPT 9-4, The Conflict Process, overt behaviors are depicted as indicators of manifest conflict. What overt behaviors did you identify
1. Review the Structural Approaches to Conflict Management. Several approaches to minimizing dysfunctional conflict are provided. Identify at least two specific actions taken by members of the group
1. To what extent do you agree with Szaky that organizations can be profitable while making a positive impact on the environment and society? 2. Can you envision a world that doesn't produce waste?
What are the main differences between the macroenvironment and the competitive environment?
What has the company done to adapt to its environment?
How does the company attempt to influence its environment?
1. Which barriers to entry contributed most to Tata Motors lack of success with the original Nano? 2. Which macroenvironment factors did Tata Motors consider when adjusting the marketing and
1. What are the advantages and disadvantages of market-based solutions to problems in developing countries? 2. Would you consider attending a ThinkImpact learning program in an international
Identify some problems you want to solve. Brainstorm with others a variety of creative solutions.
Discuss the potential advantages and disadvantages of using a group to make decisions. Give examples in your experience.
Suppose you are the CEO of a major corporation and one of your company's oil tanks has erupted, spilling thousands of gallons of oil into a river that empties into the ocean. What do you need to do
1. What decision led to the creation of PODS? 2. What common decisions to start-ups often face?
Jonas and Rande are facing a difficult situation. What sources of conflict contributed to the problems they are having?
1. Which type of conflict is depicted in this scenario? 2. Evaluate Rande's approach to resolving this conflict. What conflict management style did she use: avoiding, accommodating, forcing,
1. What unique challenges did Rande and Jonas face when entering into this partnership? 2. What impact did their friendship seem to have on this partnership? 3. What partner duties did Jonas fail to
1. According to Novo Nordisk, only four companies have incorporated triple bottom line goals into their bylaws. Why do you think so few companies take this step? 2. Assume you want your employer to
What tactical planning steps did Ball take to innovate and remain competitive in the packaging industry? Where do canning jars fit into the BCG matrix?
1. Do you think Welby can help change the trucking industry for the better? Why or why not? 2. If you were Welby, how would you go about making RFX into a more environmentally and socially
Identify and discuss illegal, unethical, and socially responsible business actions in the news.
Why is it important for Rob and Brittany Bergquist to be socially responsible?
1. What is the source of this conflict and what role has the organization played to contribute to this dilemma? 2. Which of the "Concepts in Ethical Behavior" are relevant to this scenario? Why? 3.
1. Describe Gina's initial approach with Jason. What influence tactic does she use initially? Was it successful? 2. How does Gina handle Jason's hesitation to move forward on the deal? How does her
1. Consider each of the principles to guide ethical conduct. Analyze this situation from both Gina's and Jason's perspectives using these principles. Which model did Gina rely on most heavily? Jason?
What are some advantages of entering a foreign market via an acquisition? Do you see any drawbacks to Walmart's recent decision to acquire the Mass Mart chain in South Africa?
Apply the concepts of the Johari Window to this scenario. How do these concepts help explain what happened in this scenario?
1. What information should Michael have possessed before his meeting with Norio? 2. Why is Norio acting somewhat evasive with his responses? 3. What could Michael have done better in the second
1. How did the differences between Japan's and the United States' national cultural values affect the interaction between Norio and Michael? Use the information on PPT 8-3 and 8-4 to support your
1. What factors are motivating Galan to help Latinas become successful entrepreneurs? 2. Why do you think Coca-Cola, a consumer products company, is collaborating with Galan to empower women
1. What strengths, weaknesses, opportunities, and threats can you identify at Foxconn? How is it addressing these with its strategy? 2. If Foxconn's management hired you to offer advice on improving
What was the impetus for Jennifer Telfer to start Pillow Pets? How did she expand the business?
1. Why do you think Kiva is using a functional approach to structuring its organization? 2. Referring to the eight areas illustrated above, which would be considered staff activities? Line activities?
Is New Belgium Brewery centralized or decentralized? How does this make them more effective?
1. What advantages and disadvantages to telecommuting is Angela experiencing? 2. What advantages and disadvantages to managing a telecommuter is Ralph experiencing?
1. What should Angela have done to prepare herself for telework? 2. What should Ralph have done to prevent this problem from occurring?
1. As Social Enterprises try to get larger, what unique challenges do they face? 2. What are some of the drawbacks associated with partnering with governments or big businesses? If you ran an SE,
How would you describe Zappos as an organization? Mechanistic? Organic? High-or low-involvement? Why?
Assume you were the manager of a social enterprise like Greenling. How would you go about attracting individuals to work for your organization?
Why is SAS rated as a top company to work for by Forbes? How does SAS attract and keep top talent?
1. Lynn is shocked by the action taken by HR and does not feel the violation of company policy warranted the punitive action that was taken. In the long-term, what actions does the company need to
Evaluate the actions taken by the HR director in this scenario. What was done well, poorly?
1. What internal and external forces drove Jen Dulski and other managers at Change.org to reexamine their commitment to diversity? 2. Why was it important for the company to hire more female and
Provide examples from the scenario in which Syl either effectively or ineffectively promoted diversity. Use the information in PPT 10-6 to support your answer.
1. What made Richard Murphy such an effective leader? Explain. 2. In addition to being a servant leader, to what degree was Murphy a "level-‐5" leader?
What accounts for these differences in the wide range of compensation paid to CEOs in Europe, the United Kingdom, and the United States?
Teams typically go through three stages-formation, coordination, and formalization-on any given project. Which of these stages is the Schumacker's team on in the meeting?
What were some of the negative characteristics of the team you watched?
Groupthink is the tendency for teams to put such a high premium on agreement that directly (or indirectly) punish dissent. Was the Schumacker's team guilty of groupthink? Why or why not?
A procedural leader sets an agenda, makes sure that everyone knows what's due for the next meeting, and checks to be sure that tasks are carried out. Does Malcom fulfill the role of an effective
1. Of those veterans who would like to work for Team Rubicon, what types of rewards are likely to keep them motivated: extrinsic, intrinsic, or both? 2. To what degree do you think Team Rubicon will
1. Which job rewards are extrinsic, and which are intrinsic? 2. In what ways do you think blue-collar workers' responses would differ from those of college students?
1. What kinds of behavior would an Employee of the Month program, as described here, reinforce at Big Bison Resorts? How might the company apply the principles of reinforcement more effectively? 2.
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