Comprehensive Management and Organizational Concepts Flashcards

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Sociology - Management

andrsonztdc Created by 10 mon ago

Cards in this deck(100)

The correlation between missed classes and final points is represented by r = _____

The definition of management is getting work done through _____

To get help effectively, one should do their homework, think strategically about who to ask, prepare a good question, and be _____

One life lesson is that the most effective people show initiative and look for answers before relying on _____

The types of managers include top managers, middle managers, first-line managers, and _____

Top managers are responsible for the overall direction of the organization and creating a positive organizational _____

Middle managers are responsible for setting objectives consistent with top management's goals and _____ resources to meet objectives

First-line managers are the only managers that train and supervise _____

Team leaders are responsible for facilitating team activities and managing _____ relationships

Models are useful _____ of reality

The four functions of managers are planning, organizing, leading, and _____

Planning involves determining organizational goals and a means for _____ them

Organizing involves deciding where decisions will be made and who will do what _____

Leading involves inspiring and motivating workers to work hard to achieve organizational _____

Controlling involves monitoring progress toward goal achievement and taking _____ action when needed

Managerial skills include conceptual, human, technical, and _____ to manage

Conceptual skills involve the ability to see the organization as a whole and understand how different parts _____ each other

Human skills involve the ability to work well with others and encourage them to express their _____

Technical skills are the specialized procedures, techniques, and _____ required to get the job done

Motivation to manage is an assessment of how enthusiastic employees are about managing the work of _____

Top managers should possess mostly human and conceptual skills, while first-line managers need more human and _____ skills

Gaining management skills involves reading, reflection, relationships, and real _____

A team leader's role includes facilitating team activities and fostering good _____ within their teams

Motivation to manage assesses how motivated employees are to interact with superiors and participate in _____ situations

One of the top mistakes managers make is being insensitive to others, often displaying an _____ style

After a year as a manager, the job is more about people development than being a _____

The self-management process includes self-assessment, goal setting, self and environmental control, and _____ progress

Self-assessment involves asking questions like 'What are my strengths?' and 'Where do I want to _____?'

Setting S.M.A.R.T goals is crucial in goal setting to avoid setting _____ goals

Self-control involves distinguishing between what is important and what is _____

Evaluating progress involves determining what you've accomplished and rewarding yourself _____

Taking initiative means doing something beyond your job description and involves some element of _____

One rule of initiative is to ensure that the initiatives that matter to your career relate to the company's _____ path

Stars use their networks to multiply productivity and understand networking is like _____

Emotional control activities include asking yourself three good things that happened in your life _____

Morgenstern's time management tips suggest assigning to-do list tasks to a 'home' in your _____

The team productivity equation is: Actual productivity = potential productivity + process gains - process _____

Potential productivity is based on members' resources such as knowledge, skills, and _____

Process gains include information exchange, load balancing, and social _____

Process losses include group maintenance, social loafing, and production _____

Norms are formal or informal standards that guide the _____ of a group's behavior

Groupthink occurs when members of highly cohesive groups feel intense pressure not to _____ with each other

Minority domination occurs when one or two people _____ team discussions

Cognitive (task) conflict is considered good conflict because it is associated with improvements in team _____

Affective (relationship) conflict results in hostility and is associated with decreases in team _____

The stages of team development include forming, storming, norming, and _____

Enhancing work team effectiveness involves setting team goals, selecting people for teamwork, and providing team _____

The two main roles team members play are task roles and _____ roles

The two types of conflict are task conflict (good conflict) and _____ conflict (bad conflict)

To increase the amount of good conflict, use a devil's advocate and avoid production _____

Characteristics of good team meetings include having a written agenda and starting and ending on _____

To maximize the benefits of diversity, create time and space for questions to _____ meaning

The marshmallow principle involves prototyping and refining, indicating there is not just one best _____ answer

Ethics is a set of principles that defines what is right and _____ for a person or group

Ethical behavior conforms to a society's accepted principles of right and _____

Ethical intensity is the degree of concern people have about an issue, with managers paying most attention to magnitude of consequences and _____

Magnitude of consequences refers to the total amount of harm or benefit that will result from a _____

Social consensus is the extent to which people in society agree about whether the behavior is bad or _____

Probability of effect is the likelihood that effects (harm/benefit) will _____

Temporal immediacy refers to how far into the future the consequences will _____

Proximity of effect considers how close you are to those who will be _____ by the decision

Concentration of effect measures how much the average person will be _____ by the decision

Ethical principles include long-term self-interest, personal virtue, religious injunctions, and _____ benefits

Long-term self-interest means taking actions that are in your organization's long-term _____

Personal virtue involves being open, honest, and truthful, and never doing anything you wouldn't want published on the front page of a _____

Religious injunctions mean never taking an action that is unkind or harms a sense of _____

Government requirements involve obeying the law, as it represents the minimum moral _____ of society

Utilitarian benefits involve taking actions that result in the greatest good for the greatest number of _____

Individual rights mean never taking an action that infringes on others' agreed-upon _____

Distributive justice involves never taking an action that harms the least _____ in some way

Encouraging ethical behavior involves recruiting ethical people, establishing a code of ethics, and providing _____

Types of workplace deviance include production deviance, property deviance, political deviance, and personal _____

Production deviance hurts the quantity and quality of work produced, such as leaving early or taking excessive _____

Property deviance includes sabotaging equipment and stealing from the _____

Political deviance involves using one's influence to harm others in the company, such as showing _____

Personal aggression includes hostile or aggressive behavior towards others, such as verbal _____

The six steps in ethical decision making include identifying the problem, diagnosing the situation, and analyzing your _____

The shareholder model, proposed by Milton Friedman, states that the purpose of business is to maximize _____

The stakeholder model, proposed by Terry Mollner, emphasizes the firm's long-term survival by satisfying the interests of multiple corporate _____

Primary stakeholders include shareholders, employees, and _____

Secondary stakeholders include media and special interest _____

Corporate Social Responsibility involves economic, legal, ethical, and _____ responsibilities

There is a small positive relationship between being socially responsible and _____ performance

Responsibility strategies range from reactive to _____, with proactive being the most socially responsible

BP was the first oil company to acknowledge links between carbon dioxide emissions and _____ change

The components of a triple bottom line are profits, planet, and _____

Environmental scanning involves systematically searching the environment for events or issues that might _____ the organization

Components of the general environment include economy, technology, socioculture, and _____/legal

Components of the specific environment include customers, competitors, industry-specific laws, and _____ groups

Levels of culture include surface level, expressed values and beliefs, and unconsciously held _____

Environmental uncertainty is lowest when environmental change and complexity are at _____ levels

Environmental uncertainty is higher when environmental change and complexity are extensive, and resource _____ is a problem

A primary source of organizational culture is the company _____

Forces of internationalization include modern communication technology, air travel, and corporate _____

The internationalization process includes exporting, cooperative contracts, strategic alliances, and wholly owned _____

Stage 1 of the internationalization process is exporting, which involves selling products in a different place than their _____ origin

Stage 2 of the internationalization process involves cooperative contracts, such as licensing and _____

Licensing involves a domestic company receiving royalty payments for allowing another company to produce its product in a foreign _____

Franchising involves the franchisor licensing the entire business to another person or organization, the _____

Stage 3 of the internationalization process involves strategic alliances, where companies combine key resources, costs, risks, and _____

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