Comprehensive Management Concepts and Practices Flashcards

_____ managers are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees.

One of the titles found in the group of middle managers is _____ manager.

_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing policies and plans of an organization.

Which of the following statements about top managers is true? They officially represent their organization to the _____ environment.

In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.

Which of the following statements about first-line managers is true? They typically spend a large proportion of their time _____ the work of their subordinates.

What skills refer to a manager's ability to both effectively convey ideas and information to others and effectively receive ideas and information from others? This is known as _____ skills.

_____ managers are not associated with any particular management specialty.

Which of the following statements about the behavioral management perspective is true? It was influenced by the _____ psychology movement.

_____ involves selecting a course of action from a set of alternatives.

_____ is the extent to which the organization conforms to local, state, federal, and international laws.

Which of the following terms represents a formal, written statement of the values and ethical standards that guide a firm's action? This is known as a _____ of ethics.

Which of the following about the ethical compliance of an organization is true? It's a formal dimension of managing _____ responsibility.

Which of the following approaches to internationalization of business has the disadvantage of shared ownership? This is known as _____ ventures.

_____ workers are hired for short periods of time and provide greater flexibility, earn lower wages, and often do not participate in benefits programs.

A group organized by its members to attempt to influence organizations is known as _____ groups.

In Asia, consumers have historically had an aversion to debt. However, in recent years credit card use has grown significantly, supported by aggressive marketing to promote growth in the region. This example comprises the _____ dimension of an organization's general environment.

Development of guidelines and codes of conduct is one of the most common ways through which an organization ensures _____ compliance.

For a private college, parents of students may be considered part of the _____ dimension of the task environment.

Atlantia is a German company that manufactures dishwashers in Germany. Its products are sold in the United States. Which of the following statements is most accurate? Atlantia is _____ its products to the United States.

Which of the following is most closely associated with an overall cost leadership strategy? This involves _____ products in bulk.

In the context of the GE business screen, a determinant of an organization's competitive position is _____ size.

In a BCG matrix, _____ are businesses that have a very small share of a market that is not expected to grow.

A _____ is an operational plan that is developed to carry out a course of action that is not likely to be repeated in the future.

What is an advantage associated with unrelated diversification over related diversification? It is the ability to achieve _____ performance over time.

What label is used by BOTH the BCG and GE business screen to identify a classification of business? This label is _____ mark.

Which of the following statements is true about tactical goals? Their focus is on how to _____ actions necessary to achieve strategic goals.

Alba Motorbikes is known for its heavyweight motorcycles. The company places emphasis on the quality of the bikes and after-sale service. The brand also enjoys customer loyalty. This scenario describes Alba Motorbikes' _____ competence.

In the context of SWOT analysis, which of the following would be considered as an organization's strength? This includes _____ employees.

_____ techniques are methods that diversified organizations use to determine in which businesses to engage and how to manage these businesses to maximize corporate performance.

_____ is a behavioral process in which a decision maker stays with a decision even when it appears to be wrong.

When the low-indicator light turns red on the frozen drink machine, Karen follows an established set of procedures to refill and reset the machine. In doing so, she's making a _____ decision.

By recognizing the _____ aspect of decision making, the administrative model better reflects subjective consideration.

Which of the following statements is true about the process of decision making? It includes putting the chosen alternative to _____ practice.

Which of the following is true of nominal groups? Only one individual _____ a nominal group.

Which of the following is an advantage of group decision making when compared to individual decision making? More _____ are likely to be generated.

Christine, a teacher, notices that the performances of her students at class tests have been declining. While attempting to find a solution to the problem, she thinks of three choices: rewarding students who get good grades, holding class tests more often, or punishing students when they perform poorly in the tests. Which step of the rational decision-making process is Christine in? She is _____ alternatives.

According to the administrative model, decision makers use _____ and imperfect information.

A _____ group is a form of group decision making in which a group arrives at a consensus of expert opinion.

_____ was one of the first experts to develop the administrative model of decision making.

Identify an advantage of a franchising agreement. The franchiser can grow _____ from franchising agreements.

Identify an accurate comparison between small and large businesses. Small businesses are better than large businesses in identifying _____ niches.

What might explain why construction is a good industry for small businesses? Because many construction jobs are relatively small, local projects, local construction firms are often ideally suited as _____ customers.

It is common in the _____ industry that skilled craftspeople start out working for someone else and then start a small firm so they can work for themselves.

Delta L.L.C. purchases raw materials such as leather and canvas from suppliers and processes them into finished shoes. Delta L.L.C. operates in the _____ industry.

Which of the following is one of the recent trends in small-business start-up? There is an increase in _____ and women starting more new businesses.

Henry discovered and added a new flavor of ice cream to his menu of homemade ice cream in the ice cream parlor he owns in Florida. The ice cream became an instant hit; he plans to sell the ice cream in Georgia by supplying it to the retailers there. Henry is involved in identifying a new _____ market.

_____ are federally licensed to borrow money from the Small Business Administration and to invest it in or lend it to small businesses.

Which of the following statements is true about the finance and insurance industry? In most cases, the small businesses are either affiliates of or sell products provided by _____ firms.

The idea that the manufacturing costs per unit decrease as the number of units produced increases is known as _____ of scale.

Relish Inc. is a large corporation in the food industry that manufactures canned foods, confectionery, and baked foods. The organization has a separated department for each of these types of food manufactures. Each department integrates all the activities required to manage its respective line of food. Which of the following types of departmentalization is illustrated in this scenario? This is known as _____ departmentalization.

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use? This is known as _____ departmentalization.

Pete, a manager, enhances the job characteristics approach. Pete thinks that when his employees have more control over how their work is performed, they do better. Which characteristic is Pete emphasizing? This is known as _____ .

According to the Aston studies, which of the following is true of large organizations when compared to small ones? They have a greater degree of _____ .

_____ _____ exists when activities flow both ways between units.

Which form of organizational design is a result of a strategy of related diversification? This is known as _____-form.

A virtual organization typically has only a handful of _____ employees.

Units with _____ interdependence operate with little interaction- the output of the units is put together at the organizational level.

Jimmy owns an ice cream parlor. He designs a schedule for the different tasks the employees have to perform in order to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice creams the next day and clears tables on the day after that. Jimmy is using the _____ approach at his ice cream parlor.

An advantage of using the function departmentalization approach is that supervision is facilitated because an individual manager needs to be familiar with only a relatively _____ set of skills.

Because it would change their commute times, and, in general, be disruptive, at least in the short term. They held a meeting with all the employees well in advance of the scheduled move to share with them the advantages of moving to a new office and the things management would be doing to help them through transition. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario? This is known as _____ .

Consumer tastes and preferences are _____ forces that influence an organizational product line.

Organization structure and design include _____, coordinate mechanisms, and control systems.

Technology and operations change include _____ systems and enterprise resource planning.

People change involves altering _____ within an organization.

Which of the following forces for change is present in the task environment of an organization? This includes the _____ at which suppliers sell raw materials.

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

_____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies these factors and tries to tip the balance so that factors facilitating the change outweigh those hindering the change is called _____ analysis.

Blue Bells Inc. is a software services firm. Lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in this area of _____ .

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based? The total organization and the way it is designed influence the way _____ behave within the organization.

What are the three steps in the Lewin model? These steps are _____, implementing, and refreezing.

When human resources managers determine how much each worker in a particular wage grade will be paid, they are making a _____ decision.

Jennifer, the CEO of Phoenix Corp., is planning to build an internal design team for the company. She is looking for employees within the company who have the expertise and an interest in design. Jennifer can find this information in the _____ inventory.

The Fair Labor Standards Act _____ establishes minimum wage.

The Employee Retirement Income Security Act of 1974 (ERISA) regulates how organizations manage their _____ funds.

The Occupational Safety and Health Act of 1970 mandates the provision of _____ working conditions.

The National Labor Relations Act (Wagner) requires organizations to bargain collectively with legally formed _____ .

The Equal Pay Act of 1963 requires that men and women be paid the same amount for doing the same _____ .

_____ is a formal assessment of how well employees are doing their job.

Jason, a manager, is trying to determine if he will be able to reach the appropriate staffing level for the summer rush season. He is viewing reports that indicate the number of people expected to be in the labor market and available for hiring when he needs them. Jason is _____ the external labor supply.

Which of the following is an example of a direct form of discrimination? An organization refusing to promote employees belonging to an _____ minority into management.

In human resources management, _____ usually refers to teaching operational or technical employees how to do the job for which they were hired.

Sarah was considering job offers from two different firms. Both jobs are appealing to her, and the salaries meet her needs. However, Vuvision offered more vacation days and free gym memberships, while Opticlear had a tuition reimbursement program. Sarah was examining the _____ that these companies offer to help make her decision.

A _____ error occurs when the supervisor bases judgment on employee performance that is fresh in his or her mind.

Which of the following is an example of an objective measure of performance? This includes the _____ volume of sales.

Comprehensive Management Concepts and Practices Flashcards

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