Communicating For Results A Guide For Business And The Professions 11th Edition Cheryl Hamilton - Solutions

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3. Is tension in a group undesirable?
2. How does group composition affect group effi cacy?
1. Does why we join a group make any difference to the group?
3. How does a group build cohesiveness?
5. Faithful and involving re-creation of the 1980 “miracle on ice” performed by the U.S.Olympic hockey team when it defeated a far more talented team from the Soviet Union and went on to capture the gold medal. Focus your analysis on synergy, the ripple effect of new members, boundary control,
4. What’s the largest group you’ve ever belonged to that didn’t experience serious problems because of its size?
How can you tell that the boundaries are too rigid?
3. Have you experienced group boundaries that are too rigid in any groups to which you belong?
2. In groups you belong to, what boundaries are erected?
1. How does the effect of a disruptive group member demonstrate the interconnectedness element of a system?
3. How are groups and organizations different?
2. What distinguishes a small group from a large one?
2. Have you ever had to deal with a diffi cult group member? What seemed to work best to manage this challenge?
1. What are some possible disadvantages of expelling a diffi cult group member? Why should this be a last resort, not a fi rst choice?
4. Is it better for a group to be more open than closed?
3. Can groups ever become too open? Too closed?
1. What relationship do stability and change have in groups?
4. What about power, though?
3. How does synergy occur in groups?
2. What is synergy? What is negative synergy?
1. What is the ripple effect and how does it affect groups?
5. Underrated fi lm about a harrowing ethical dilemma involving three friends who vacationed in Malaysia. You’ll be contemplating what action you would take in the same circumstances.Analyze this fi lm from a communication ethics perspective. Is Anne Heche’s character justifi ed in lying to the
4. Uneven, but ultimately entertaining movie about a family that experiences a stressful Thanksgiving weekend. Analyze family members’ communication competence, especially during the disastrous dinner segment. What rules operate during the dinner? Which ones are violated?Does any family member
3. When you are a member of a group, should you always exhibit commitment to the group or are there exceptions? Explain.
3. Do you think the criticism of the different styles perspective is justifi ed? Apply your own experiences.
2. Do the typical male–female patterns of conversation identifi ed by the different styles perspective correspond with your experience of communicating in mixed-sex groups?
1. Can you think of additional ways men and women can adjust their conversational styles to reduce misunderstandings and increase effectiveness in groups?
3. Could the United States ever become a collectivist nation, given our individualist history?
2. Singapore has low crime, safe cities, low unemployment, and few homeless citizens. The United States has the opposite. Should we strive to become collectivist and emulate the Singaporeans?
1. Do you agree that the United States has become excessively Me-oriented? Explain.
3. Does being a competent communicator mean never engaging in poor communication practices?
2. Does appropriate communication require unswerving conformity to group rules and standards?
1. How do you determine communication competence?
4. A single nonverbal expression may have multiple meanings?
3. A single nonverbal expression, such as a wink, has only a single meaning?
2. Nonverbal communication can be highly ambiguous?
1. Nonverbal communication is less ambiguous than verbal communication?
2. “Communication is a process.” What does this mean?
1. How are the content and the relationship dimensions of messages different from each other?
10. Some group members can be completely powerless.
9. Achieving a consensus (unanimity) is always possible in groups if members try hard enough and are skillful in their communication.
8. The greater the harmony within a group, the better will be the decisions made by the group.
7. A group can never have too much information when trying to make high-quality decisions on complex problems.
6. If you are highly intelligent, have excellent speaking skills, and are physically attractive, you are highly likely to be an effective group leader.
5. Competition builds character and teaches most group members how to accept defeat gracefully.
4. Reward systems that stress individual achievement, such as merit pay plans where the highest performing group members receive bonuses or pay increases, work well to boost motivation and performance of the vast majority of group members.
3. Venting your anger, not holding it in, is a constructive and productive way to manage your anger because it allows you to “blow off steam” before it builds to an explosive point.
2. Compromising should be the ultimate and most desired goal when we try to resolve diffi cult confl icts in groups.
1. Groups should never close off communication, because remaining open to others is a key principle of competent communication.
5. Which of the following are effective strategies for dealing with diffi cult group members (disruptive troublemakers)?a. Provide opportunities for the diffi cult group member to air his/her disagreement, allowing whatever amount of time is necessary.b. Permit the diffi cult member to interrupt
4. Intergroup (between two groups) competition has which of the following effects on competing groups?a. It often produces hypercompetitiveness(extreme competitiveness).b. It increases friction and hostility.c. It often increases intragroup (within each group) cohesiveness (bonding among
3. Leaders in groups must ___________ to be effective.a. be highly intelligentb. be highly competitivec. use the democratic leadership style (members participate in decision making)d. be fl exible in their communication with group members
2. As the size of a group increases, thisa. is almost always constructive because the group’s resources increaseb. usually increases the pressure to conform to group norms and opinionsc. usually makes decision making more complex and diffi cultd. often produces an increasing number of
1. In general, competitiona. increases motivation to perform at peak levels for most group membersb. is embraced by all cultures as a natural aspect of our biological makeup as human beingsc. encourages cheating and dishonestyd. enhances social relationships with group members
What specific advice would you give Markopolos for effectively writing an informative and/or persuasive report. As a group, write an introduction for Markopolos to use either in an informative or persuasive report. How would the introductions differ? Specifically, what would you expect to see in a
Assuming that the year is now, do you think that posting a message on Twitter might have aided Markopolos’s case with the SEC? Why or why not? As a group, write a quality tweet and decide what to attach. Share your tweet with other groups.
Markopolos sent his first two memos by email.Be specific and mention several reasons why his information might have been ignored when sent by email. For more information on using email, re-read “Writing Successful Email Messages” in this chapter.
Would there be any advantage for Markopolos to have presented his research and conclusions as part of a team instead of as a single person? Why or why not? If you said yes, what type of team would you recommend?
What role do you think Markopolos’s credibility played in his inability to persuade the SEC.Watch a YouTube video of Markopolos testifying before a congressional subcommittee and determine how strong his credibility appears. See if all your group members are in agreement. What could he have done
Which might have worked best to persuade the SEC—should Markopolos have presented one or both sides of his argument? List at least three reasons why your decision is the correct one. Make a list of at least three arguments Markopolos should have included—try to find at least one that he
Maybe the problem was that Markopolos prepared an informative presentation when he really needed a persuasive one. A good persuasive presentation can still contain the same supporting materials but they are just organized differently—in a persuasive manner.Which persuasive pattern (claim,
According to the visual aid formula in your text, how many PowerPoint slides would be the suggested maximum for Markopolos to prepare for use in a 60-minute presentation before the SEC? As a group, design one really good slide that Markopolos could have used.What type image(s) should be on this
Let’s assume that part of Markopolos’s problem of not getting the SEC to listen to him was his visual aids. Would you recommend that he add more movement and color and maybe even sound to his slides? Why or why not? If so, what would you suggest?
Considering the situation, which types of supporting materials do you think would work the best for Markopolos as attention-getters? Best for clarification purposes? Best to add proof to his arguments? Be specific and give examples.
Go to YouTube.com and find a video of Markopolos testifying before a congressional subcommittee and listen to him speak. Which delivery method should Markopolos have used for a presentation in front of the subcommittee?Which methods would you recommend he avoid? Why?
See if you can analyze Markopolos’s use of an informative memo and determine its appropriateness in light of what happened.
Suggest what Markopolos could have done differently once he realized the lack of knowledge on the part of his audience (the SEC).Which pattern of organizing (topical, spatial, chronological, or causal) would you recommend for most of his presentations to the SEC? Why?
1 for suggestions).Be specific.
Markopolos obviously misread the SEC. How could he have analyzed his audience better?which audience characteristics discussed on pages 306 and 307 did he seemingly overlook?Also, which of the four audience types(friendly, neural, uninterested, or hostile) best described the SEC. Did he use the best
Take a poll in your group to see which leadership style your current members appreciate the most. Taking this into consideration, do you think that your current group would work well or not so well in the Amazon culture? Give several specific reasons why or why not.
Which one or two leadership style(s) discussed in this chapter would be the most effective in Amazon’s team-based work culture? Which style(s) would most likely not be effective?Why? Be specific.
Which of the dysfunctional roles/behaviors often found in groups would be the most disruptive to the team culture at Amazon? Give an explanation. How possible is it that this role that you picked might be possible to overlook as disruptive until damage was already done?If not the one you picked
Creativity and innovation are paramount in importance to Amazon and to solving any problems that they encounter during the development process. What role do you imagine that brainstorming plays in this process? What two pointers would you give to Amazon team members that would assist them in
Why do you think that Amazon uses teams(two-pizza teams) for all of their departments and projects? What are several benefits and some disadvantages of working in teams?Be specific and give examples. What do you think that Amazon feels is the most important benefit to working in teams—so
If you were writing a training manual for “bar raiser” interviewers and wanted to include information about “groupthink,” how would you write an explanation of the concept in three to five sentences? To make sure it is clear, try it out on several friends and/or family members for feedback.
If you had a friend applying at Amazon, what advice would you give him or her on what to wear to the interview? How do you know that you are correct? Be specific. Summarize for your friend by suggesting at least one definite thing to avoid.
If you were interviewing with a position at Amazon, what questions would you ask them?In groups, make a list of five or more quality questions and be prepared to say why you would ask each question. What would you do if the interview appeared to be wrapping up and you had not been given a chance to
When writing a resume to submit to Amazon, would a chronological, functional, or combination resume be appreciated the most and why? Which of these organizational patterns would be the second best to use for Amazon and why? Be specific and give examples.
Amazon does recommend that you have a formal resume. Based on what you have read about Amazon and its culture, make a list of at least ten keywords that would likely be important to Amazon regardless of the position sought—give a reason for each word.
If you worked for Amazon, what three things would you be looking for in a screening phone interview in order to invite the candidate to the next step? Be specific.
For each sample question you wrote in the previous question, write an explanation of what the best answer would include and what an unacceptable answer would include. Be prepared to share your answers with other groups if asked
Write out at least four sample questions that would help you identify candidates who could“raise the bar.” Label each question as to its type (such as direct, open, etc.).
Imagine you are working as a “bar raiser” at Amazon, what type of interview questions would you use? Why? Support your answer by explaining at least two ways that you feel sure your selected type of interview questions would work.
What other communication obstacles covered in this chapter could have been an advantage or a disadvantage if this situation happened in today’s society? For example, does it seem that the various companies did some serious“assuming?” What role did poor instructiongiving play in the unexpected
In this situation, did technology work in his favor or against him? If this situation happened in today’s social media of Facebook, Twitter, and Instagram, what would likely happen?Would it be possible to manage the New York citizen’s panic—if so, what would you recommend?Be specific in your
Which type of anxiety (trait or situational) do you think probably gave LeMessurier the most trouble? Since he was successful in getting support for his solutions, do you think he was anxious? What advice for managing his anxiety would you give him as he prepared the night before his presentation?
What role could adaptors (a type of gesture and body movement) have played in LeMessurier’s success or lack of success? Give some possible examples.
When LeMessurier was presenting the problem and solution to the top brass at Citicorp, the lawyers, the director of the American Red Cross, the building commissioner, and various New York City officials, which types of nonverbal communication do you imagine were the most important in getting their
What did conducting all repair work at night after all employees had gone home have to do with nonverbal communication? Considering that this decision was really expensive, do you think it was the correct decision? Why or why not?
Decide whether it was ethical for LeMessurier and others involved in the crisis to withhold this information from the public for 20 years.
Determine whether he was guilty of any signs of poor listening and why. For example, could LeMessurier’s learning about important details so late be considered a sign of poor listening?Why or why not?
Evaluate LeMessurier’s listening skills on a scale of 1 (poor) to 5 (excellent) and explain why you gave him the score that you did. What specific advice would you give to LeMessurier to improve his listening?
Which key to building and maintaining relationships discussed in Chapter 3 would seem to be the most important to communication success at Walmart: clear expectations, selffulfilling prophecies, or self-disclosure following the curvilinear relationship between disclosure and satisfaction? Is the
Which communication style (private, dominant, sociable, or open) would you suspect is considered the norm for managers who work for Walmart? Which communication style do you think would create quality relationships leading to employee satisfaction, creativity, and productivity? Is this the one
Give some suggestions for how Walmart (being from an individualistic, low-context, monochronic culture) should approach companies from a collectivistic, high-context, polychronic culture such as Mexico without compromising its ethical standards?
Which of the five conflict styles do you think Walmart is most likely to use in its dealings with American manufacturing companies?How does conflict style relate to Walmart’s low prices? What advice would you give for changing conflict styles when dealing with international companies? How would
Of the five types of organizations, what is the difference in the way communication flows in each? What type of employees might prefer each type? What about you? Would you feel at home working for Walmart? What could Walmart do to improve its appeal to a wider range of employee types?
Would Walmart be able to offer such low prices if they were a different type organization from your answer to question #1? Why or why not?
Which of the five types of organizations best describes Walmart? How do you know? Support your answer by explaining at least three ways that you feel sure your answer is correct.How are employees likely to respond to management decisions in the organization style you selected?
Which type of formal communication is likely to be the most used at Walmart: downward, upward, or horizontal? Describe two changes, related to formal communication, that would provide benefit for Walmart. Explain your answer.

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Communicating For Results A Guide For Business And The Professions 11th Edition Cheryl Hamilton - Solutions

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