Excellence In Business Communication 6th Canadian Edition John Thill, Courtland Bovee, Wendy Keller, K. M. Moran - Solutions

Discover a comprehensive resource for "Excellence In Business Communication 6th Canadian Edition" by John Thill, Courtland Bovee, Wendy Keller, and K. M. Moran. Access the complete answers key and solutions manual for all chapters. Our detailed solutions PDF offers step-by-step answers to solved problems, enhancing your understanding of the textbook's concepts. Explore the instructor manual and test bank for in-depth questions and answers. Enjoy the convenience of a free download, making it easier than ever to access chapter solutions and improve your business communication skills.

5. Multitasking Activity: The Technology Barriers section on pages 121–122 talk about the problems of taking notes on a laptop or tablet in the classroom.Read the research study by Sana, Weston, &Cepeda, 2013 called “Laptop multitasking hinders classroom learning for both users and nearby
4. Listening Activity: Select a day for all team members to complete the Listening Survey. After team members all take the survey, combine results for a team total. Are the results as expected? Why, or why not?Listening Survey Instructionsa. Estimate the total amount of time you spend in school or
3. Generational Activity: Form into small groups and discuss the characteristics of each generational group discussed on pages 119–120. Are there any characteristics you think should be added or removed?Discuss at least two of the following:a. You are a member of the Millennial Generation and
2. Career Activity: Check which of the 10 poor listening habits listed on page 115 cause you problems?Then get into groups of three to five and share lists and answer the following:a. Which three habits received the most checks?Why? Give personal examples.b. Which of these habits cause the most
1. Revisit the Awareness Check: Gender Barriers on page 117. In groups of five to seven, compare answers and discuss any that were missed by group members. If your group disagrees with the answer key, be prepared to explain your group’s preferred answer to other groups or the entire class if
Explain guidelines for improving your listening and the payoffs for using them correctly
Distinguish among the main barriers to good listening and determine which of these barriers cause you the most problems.
Apply the signs of poor listening to examples where a communication breakdown occurred.
Describe the signs of poor listening.
List at least two practical tips for improving your listening skills with each of the following groups: customers, employees, supervisors, and coworkers.
5. Unit I Activity: Now that you have studied the content of this chapter, go back to Unit I (p. 2) and reread the Real-Life Case: Walmart: Ethics Choices and Communication Challenges.a. In groups of three to seven, show your knowledge of conflict, culture, and relationships by discussing your
4. After reading the cultural differences discussed in this chapter, is it any wonder that people from different countries find it difficult to get along. Communication problems are especially likely when it comes to allowing people to save face. In small groups, assume that you are from an
3. Career Activity: In small groups, compare the four communication styles used by individuals with the five organization models discussed in Chapter 2.Which styles would likely feel the most and least comfortable working in or with each organization model? For instance, would the private
2. In small groups, share the way conflict was handled when you were growing up—was it considered beneficial or something to be ignored? Was conflict usually A-type or C-type? What is your main conflict strategy today: avoiding, accommodating, compromising, competing, or collaboration, and how
1. In groups of three to five, discuss and select a character from a current or well-known movie or television or Internet series that clearly illustrates each communication style. Some movies to consider include Spotlight (2015), Birdman (2014), Up in the Air (2009), No Reservations (2008), The
List the four main communication styles typically used in the workplace and summarize tips for relating with people of different styles.
Define the terms clear expectations, reciprocal relationships, self-fulfilling prophecy, and trust cycles, and explain what role each plays in developing and maintaining relationships.
Determine your personal communication style by taking the Survey of Communication Styles, both long and short forms, discussed in this chapter.
Identify the role that interpersonal relationships play inorganizational success.
Define individualistic and collectivistic cultures and low-context and high-context cultures and explain how different cultures view and react to conflict.
Identify types of conflict and strategies for managing conflict in the workplace and explain when each strategy works best.
7. Unit I Activity: Now that you have studied the content of this chapter, go back to Unit I (p. 2) and reread the Real-Life Case: Walmart: Ethics Choices and Communication Challenges.a. In groups of three to seven, show your knowledge of the types of organizations by discussing your answers to the
6. Group Activity: In small groups, select three to five businesses or nonprofit organizations in your local area that your group members would like to know more about. If the group members would prefer, include companies where members are currently working or companies where members have one or
5. Enron (Background Information): One of the problems with traditional organizations is the lack of upward feedback. Enron was a traditional company that due to numerous unethical practices grew to become a powerful international organization before its collapse in 2001 causing stockholders around
4. Group Culture Activity: In groups of three to five, complete the following:a. Define what the group feels is a “party school”—list several specifics you would expect to find in a college or university labeled as a party school.b. Make two lists of colleges/universities—one list should
3. Career Activity: Assign each of the organization models to a small group of three to five members whose responsibility will be to gather and condense information about the model in preparation for a later interview. Follow these steps as a guide:a. Begin by getting two volunteers from your
2. Career Activity: In small groups, discuss the five organization models from your text and decide which model best fits the following organizations:Facebook, FedEx, Starbucks, JC Penney, Container Store, Farmers’ Insurance Group, and CiCi’s Pizza.Prepare to share your solutions with other
1. Grapevine Activity: In small groups show your understanding of the informal communication network—the grapevine—by answering these questions (If your group can’t come to an agreement, do some additional research.):a. What is the difference between gossip and rumors, and what role does
Compare and contrast the three different ways organizations coordinate people.
Assess how each type of organization uses communication.
Determine the types of organization for which you would most enjoy working and which ones you should most likely avoid.
List the five types of organizations in the workplace today. Summarize the main characteristics of each type of organization.
5. Unit I Activity: Now that you have studied the content of this chapter, go back to Unit I (p. 2) and reread the Real-Life Case: Ethics Choices and Communication Challenges.a. In groups of three to seven, show your knowledge of communication by discussing your answers to the Chapter 1 questions
4. Career Activity: Employees have been fired for“bad-mouthing employers” on Facebook and other social-networking sites (Trottman, 2011). For example, one paramedic using her home computer called her supervisor a “scumbag” on Facebook and was fired. The National Labor Relations Board has
3. Career Activity: As this chapter indicated, ethical decisions are not always clear-cut. To think about some difficult ethical questions, complete the following activity:a. On your own paper, answer whether it is ethical(yesorno) to do the following:1. Use your company email address to send
2. Divide into four groups representing ethics, gender, technology, and culture. Each group should:a. Discuss its topic and select two of the best examples of communication misunderstanding out of a list of several that are mentioned by members.b. Next, decide which of the four topic areas
1. In small groups discuss the following:a. What are the important differences between the one-way model, the circular model, and the transaction model of communication? Why is the transaction model the most complete?b. Which element of the transaction model of communication generally creates the
Summarize what can be done to encourage ethical communication.
Identify how Americans view the honesty and ethical standards of several professions, including your own.
Pinpoint where in the model your personal communication problems usually occur.
Identify and describe each element of the basic transactional model of communication and how communication flows through an organization.
Define what is meant by communication.
What’s your objective? Define your intent—both practical and emotional.
What’s your key message? Identify the one core insight participants need to know.
What kind of engagement might make sense?
HOW TO AVOID BEING “A PEOPLE APART”—OPEN MODELS AS ENGAGEMENT PLATFORM
How might we use the mighty model to find the conceptual center of our work?
1 Distinguish between informational reports, analytical reports, and proposals
2 Describe an effective process for conducting business research, and explain how to evaluate the credibility of an information source
3 Explain the role of secondary research, and describe the two basic categories of online research tools
4 Explain the role of primary research, and identify the two most common forms of primary research for business communication purposes
5 Explain how to plan informational reports and website content
6 Describe the three most common ways to organize analytical reports
7 Explain how to plan proposals
1. How do informational reports differ from analytical reports?
2. What is included in a work plan for a report, and why is it important?
3. What is the difference between the mean, the median, and the mode?
4. What is paraphrasing, and what is its purpose?
5. How does primary information differ from secondary information?
6. What are the disadvantages of using search engines?
7. What are the guidelines for conducting effective surveys?
8. What types of questions can be posed during an interview?
9. What principles are important when creating website content?
10. How does a conclusion differ from a recommendation?
1. Why must you be careful when using information from the Internet in a business report?
5. Ethical Choices Companies occasionally make mistakes that expose confidential information, such as when employees lose laptop computers containing sensitive data files or webmasters forget to protect confidential webpages from search engine indexes. If you conducted an online search that turned
1 Explain how to adapt to your audiences when writing reports and proposals
2 Describe five characteristics of effective report content
3 Explain six strategies to strengthen your proposal argument
4 Determine the topics commonly covered in a proposal introduction, body, and closing
5 Identify six characteristics of effective writing in online reports
6 Discuss six principles of graphic design that can improve the quality of your visuals
7 Explain how to choose which points in your message to illustrate
1. Why is the “you” attitude particularly important with long or complex reports and proposals?
2. What is key advice for wiki collaborators?
3. How are audiences likely to react if they spot several errors in your reports?
4. What strategies strengthen your proposal arguments?
5. How do online reports differ from hard-copy reports?
6. How do visuals enhance the communication impact of your writing?
7. How do you select report content for visual representation?
8. How do you verify the accuracy of the visuals in your report?
9. What tools can you use to help readers follow the structure and flow of information in a long report?
10. What ethical issue is raised by the use of technology to alter photographs in reports?
2. Besides telling readers why an illustration is important, why refer to it in the text of your document?
3. When you read a graph, how can you ensure that the visual impression you receive is an accurate reflection of reality? Please explain.
5. Ethical Choices If a company receives a solicited formal proposal outlining the solution to a particular problem, is it ethical for the company to adopt the proposal’s recommendations without hiring the firm that submitted the proposal? Why or why not?
1 Characterize the four tasks involved in completing business reports and proposals
2 Explain the functions of the letter of transmittal
3 Explain the difference between a synopsis and an executive summary
4 Describe the three supplementary parts of a formal report
5 Explain how prefatory parts of a proposal differ, depending on whether the proposal is solicited or unsolicited
1. What are the major components of formal reports?
2. In what circumstances should you include letters of authorization and letters of acceptance in your reports?
3. What are the features of an executive summary?
4. What are the major components of a formal proposal?
5. How should you handle the RFP for a solicited proposal?
6. How should you handle the letter of transmittal for an unsolicited proposal?
3. If you were submitting a solicited proposal to build an indoor pool, would you include as references the names and addresses of other clients for whom you recently built similar pools? Would you include these references in an unsolicited proposal? Where in either proposal would you include these
4. If you included a bibliography in your report, would you also need to include in-text citations? Explain.
5. Ethical Choices How would you report on a confidential survey in which employees rated their managers’ capabilities?Both employees and managers expect to see the results. Would you give the same report to employees and managers? What components would you include or exclude for each audience?

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Excellence In Business Communication 6th Canadian Edition John Thill, Courtland Bovee, Wendy Keller, K. M. Moran - Solutions

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