The McGraw Hill 36 Hour Course In Business Writing And Communication 2nd Edition Kenneth Davis - Solutions

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4. If one of the benefits of blogging and microblogging is the personal, intimate style of writing, is it a good idea to limit your creativity by adhering to conventional rules of grammar, spelling, and mechanics? Why or why not?
3. Communication on a major project is suffering because several team members are in the habit of writing cryptic or careless instant messages that often force recipients to engage in several rounds of follow-up messaging to figure out what the sender had in mind. As project leader, you’ve spoken
3. Why is tone important in routine messages?
4. How do you ask for specific action in a courteous manner?
3 Explain how to use the indirect approach effectively when conveying negative news
2 Explain how to use the direct approach effectively when conveying negative news
1 Apply the three-step writing process to negative messages
5. Ethical Choices You have a complaint against one of your suppliers, but you have no documentation to back it up.Should you request an adjustment anyway? Why or why not?
4. Every time you send a direct-request memo to Ted Erasmus, who works in another department in your company, he delays or refuses to comply. You’re beginning to get impatient.Should you send Erasmus a memo to ask what’s wrong?Complain to your supervisor about Erasmus’s uncooperative
2. Your company’s error cost an important business customer a new client; you know it and your customer knows it. Do you apologize, or do you refer to the incident in a positive light without admitting any responsibility?Explain.
6. How does a claim differ from an adjustment?
8. What are some guidelines for writing condolence messages?
1. When organizing request messages, why is it important to know whether any cultural differences exist between you and your audience? Explain.
5. How does the question of fault affect what you say in a message granting a claim?
4. Choose and develop an organizational plan for the body of a presentation that best suits its goal and the audience.
3. Construct a clear thesis based on an analysis of a specific speaking situation.
2. Identify general and specific goals for a given speaking situation.
1. Develop an effective strategy for a specific presentation based on a complete analysis of the situation.
7. Apply various methods for groups to enhance creativity, solve problems, and make decisions;be able to identify the most appropriate method for specific circumstances.
6. Describe the stages and characteristics of each stage of group problem solving.
5. Effectively bring a meeting to a close and follow up appropriately.
4. Identify methods to balance participation of members, keep discussion on track, and create a positive atmosphere.
3. Construct a complete meeting agenda.
2. Identify reasons to hold (or not hold) a meeting.
1. Describe various types and purposes of meetings.
4. Identify and apply guidelines for effective communication in teams with regard to roles, goals, norms, cohesion, conformity, and creativity.
3. Compare and contrast various approaches to leadership, leader–member relations, and power distribution and explain their impact on teams.
2. Explain the advantages and disadvantages of face-to-face and virtual teams and describe ways to address the disadvantages.
1. Identify the kinds of communication that distinguish a group from a team.
5. Create an effective introduction and conclusion for a presentation, following the guidelines in this chapter.
6. Design a presentation that contains effective transitions between the introduction and body, between points in the body, and between the body and conclusion.
7. Prepare and deliver remarks for these special occasions: welcoming remarks, introducing another speaker, honoring a person or institution, giving a toast, and presenting and accepting an award.
6. Work with others to plan and deliver a group presentation.
5. Distinguish persuasive strategies (problem–solution, comparative advantages, criteria satisfaction, and motivated sequence) and use each in appropriate presentations.
4. Design a persuasive appeal that is ethical and effective.
3. Understand the elements of and be able to construct motivational speeches, goodwill speeches, proposals, and sales presentations.
2. Choose the most persuasive organization plan for your topic, audience, and situation.
1. Prepare and deliver the following types of informative presentations: briefing, feasibility report, status report, final report, and training session.
4. Apply information about communication apprehension in order to speak effectively to others.
3 . Conduct effective question-and-answer sessions following recommended guidelines.
2. Create and deliver effective extemporaneous and impromptu presentations.
1. Evaluate delivery formats and select and use the delivery type best suited for any specified presentation.
4. Design and critique a presentation using PowerPoint or other presentation format.
3. Choose the most effective medium for presenting visual aids in specific contexts.
2. Discuss whether there is a need for visual aids in various situations; determine the advantages and disadvantages of various types of visual aids for those contexts; then design a visual aid appropriate for a given context.
1. Define and describe guidelines for each type of verbal support; develop and use each type of verbal support as suitable to add interest, clarity, and/or proof to a main point.
8. Describe and observe the ethical obligations of interviewers and interviewees.
7. Distinguish between legal and illegal employment interview questions and identify advantages and disadvantages of each of four methods of responding to illegal questions.
1. Explain the role of communication in career success, providing examples to support your claims.
4. Apply the six guidelines for listening to understand and be able to create appropriate paraphrasing responses in given situations; apply guidelines with regard to evidence and appeals when listening to evaluate.
3. Analyze your listening style(s), and explain how you might use this knowledge to understand others better.
2. Identify three major barriers to listening effectively, and outline strategies for overcoming each barrier.
1. Describe how effective listening can contribute to your career success, and how false assumptions about listening could impede your career.
7. Describe the cultural challenges in a specific organization or career and identify specific approaches to communicate most effectively within this culture.
6. Apply the guidelines in Communicating across Diversity on pp. 48–52 to describe six specific ways you and others can communicate more effectively in your workplace.
5. Describe additional factors of ethical communication.
4. Explain how the hidden dimensions of culture(context, individualism/collectivism, power distance, uncertainty avoidance, masculinity/femininity, long-term and short-term orientations) affect communication in a culturally diverse workforce.
3. Describe two key intercultural differences in formality, social customs, dress, time, tolerance for conflict, and gender roles.
2. Identify ways in which race or ethnicity, class, generation, region, and disability can influence business communication.
1. Define culture and co-culture.
4. Apply the concepts of ethical communication discussed here to one or more ethically challenging situations.
3. Describe how formal and informal communication networks operate in a given situation in your career field; then create a strategic plan of personal networking to accomplish your goals within an organization.
2. Apply the key principles of communication, knowledge of the basic elements of the communication model, and considerations of effective communication channel use to a specific situation, showing how each one affects the outcome of the interaction.
5. Evaluate various listening approaches you could use in a specific situation and describe the best approach to accomplish your goals and enhance your career relationships with others.
1. Describe business situations in which ambiguous or specific language is preferable, giving an example of each type of statement.
2. Define, identify, and remedy examples of each type of inflammatory language described in this chapter.
6. Describe features and common uses of various types of employment interviews and explain ways to prepare for each.
5. Identify and demonstrate the steps to prepare for, participate in, and follow up after an employment interview.
4. Plan and conduct an information-gathering interview to assist you in a current work or school project; plan and conduct a career research interview that will help you clarify and/or achieve your career goals.
3. Describe the purpose of and appropriate conduct during each stage of an interview: opening, body, and conclusion.
2. Demonstrate knowledge of the uses and limitations of each type of interview question:primary, secondary, closed, open, factual, opinion, direct, indirect, hypothetical, and critical incident.
1. Explain how to define interview goals, identify and analyze the other interview party, and choose the best interview structure.
5. Demonstrate how to plan for and conduct a work-related negotiation.
4. Identify and give examples of key issues that underlie workplace conflicts. Identify five approaches to conflicts, explain the advantages and disadvantages of each in specific situations, and predict likely consequences of each style in those situations.
3. Predict the outcomes of various verbal and nonverbal behaviors with regard to sexual harassment and explain communication options for targets of harassment.
3. Apply concepts of powerful and positive language to specific examples from your career field.
4. Compare and contrast characteristically feminine and masculine language use and describe the potential benefits and problems arising from differences.
5. Describe how you can apply the information on nonverbal behavior in this chapter to your own career.
6. Define and give examples of seven categories of nonverbal behavior and summarize the importance of each in a specific organization or career field.
1. List important guidelines for giving effective praise, raising difficult issues, and offering and responding to criticism in a nondefensive manner.
2. Explain communication behaviors that exacerbate and alleviate workplace incivility and bullying.
Which of the following is probably not an example of “conception” communication, as defined in this book?a. A speech by a CEO projecting five-year goals for the companyb. A corporate vision statementc. A corporate historyd. A written timeline of goals for the next 10 years?
Which of the following is not a feature of indirect persuasion?a. It begins with a clear statement of your position.b. It begins with a clear statement of the problem.c. It acknowledges and clearly states your opponents’ position(s).d. It describes the circumstances in which your opponents’
At what stage of the writing process should you decide the order in which you will present your main points?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you make sure a word is spelled correctly?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you decide between two words with approximately the same meaning?a. Managingb. Planning
At what stage of the writing process should you put sentences down on paper or on a computer screen?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you determine the purpose of your writing?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you allocate time for the other stages in the process?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you get a general idea of how to start and end the piece of writing?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you review a paragraph to see if it has enough transition words?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you get an initial sense of your audience?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you collect any information you need?a. Managingb. Planningc. Draftingd. Revising
Which of the following shows the most effective use of turn signals?a. Capacity is more than 2.5 million barrels per day. Current production is much lower.b. Capacity is more than 2.5 million barrels per day, but current production is much lower.c. Capacity is more than 2.5 million barrels per day,
Unless you have a good reason otherwise, how should bad-news responses begin?a. With background informationb. With the bad newsc. With an acknowledgment of the requestd. With any qualifications about the bad news
Unless you have a good reason otherwise, how should good-news responses begin?a. With background informationb. With the good newsc. With friendly, personal informationd. With any qualifications about the good news
Which of the following is a common difficulty with writing?a. It requires converting linear thinking into nonlinear writing.b. It requires converting nonlinear thinking into linear writing.c. It requires converting static thinking into active writing.d. None of the above iendly, personal
Why is gathering information the third step in the planning stage?a. It should be done after defining your community—writer and reader(s)—and after defining your purpose.b. It should be done before organizing the content of your message.c. Both a and b are true.d. Neither a nor b is true.
Why should gathering information be done before drafting?a. To reduce interruptions during draftingb. To reduce the possibility of leaving out important informationc. To give you the confidence to draft more easilyd. All of the above
What kinds of questions are usually best to ask in an interview?a. Yes/no questionsb. Multiple-choice questionsc. Who, what, where, when, why, and how questionsd. None of the above

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The McGraw Hill 36 Hour Course In Business Writing And Communication 2nd Edition Kenneth Davis - Solutions

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