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Excellence In Business Communication 6th Canadian Edition John Thill, Courtland Bovee, Wendy Keller, K. M. Moran - Solutions
2. Now that you have read the chapter, as you revisit the opening story, what do you think about the distinctive nonverbal symbols such as Raakhi and tikka? Have your reactions to the symbols remained the same, or have they changed. Why? Does understanding the meanings of such symbols facilitate
3. In your daily life, what kind of nonverbal gestures, facial expressions, and paralinguistic cues do you think create the most intercultural or intergroup (e.g., intergender or intergeneration) misunderstandings? How so? Can you think of some concrete ways to prevent and repair nonverbal
4. What artifacts or nonverbal channels do you tend to emphasize in creating an important sociocultural membership identity or personal identity of your choice? Can you share some specific examples? Do others see you differently when you dramatize this particular identity through this specific
5. Are you a monochronic time schedule (MTS) person or a polychronic time schedule(PTS) person? Can you argue for both the pluses and minuses of being a MTS or a PTS person? Can you suggest any creative strategies to reconcile the different interpersonal time rhythms between you and another family
6. Can you suggest any fresh directions for future research in the domain of nonverbal communication across cultures?
1. How would you differentiate between intergroup communication and interpersonal communication from an identity perspective? Explore how and why social group memberships or social identities take over personal identities in intergroup interactions.
2. Informed by intergroup attribution theory, explore how and why we engage in biased intergroup attributions to explain the ingroup’s success and failure versus the outgroup’s success and failure in three different contexts, such as academic, workplace, and relational setting.
3. In what ways do you see that everyday communication is filtered through intergroup perceptual biases? Revisiting the opening story between Ms. W and Dean Pauline, what can we do to prevent, reduce, and counteract intergroup biases, such as race and education or housing issues, for effective
4. What is your understanding of power and privilege? What power and privilege are associated with self and other’s group membership/s? How do you feel about the lack of power in certain communicative situations? How do you feel about the perceived abundance of power and privilege accorded to
5. How do you understand the role of microaggressions from both a dominant group membership perspective and a stigmatized identity perspective? What are your observations of microaggressions in your everyday life? What are the most effective verbal and nonverbal strategies you can use as an
1. In rereading the opening story, did you perceive any face-threatening interactional episode(s) and face-threatening verbal and nonverbal messages in the case story? What underlying intercultural value and expectancy clashes drive the face-threatening encounter? Can you recommend two constructive
2. Recall a past conflict face-threatening situation with your coworker or intimate partner.How can understanding self-face, other-face, mutual-face, community face, and ingroup/outgroup face help you to understand this particular conflict more deeply?
3. Think about the seven conflict management styles: dominating, avoidance, compromising, obliging/accommodating, integrative/collaborative style, emotional expression, and third-party styles across different conflict situations (such as supervisor–subordinate conflict, intimate relationship
4. Based on the culture-based situational conflict model discussed in this chapter, how would you design an intercultural training workshop session on the topic of intercultural conflict management transformation for positive change?
5. You are deputed as a United Nations negotiator to try to solve intractable conflicts such as the Middle Eastern, the China–Tibet, and religious conflicts. In what ways can ITT and FNT help you better understand such conflicts and help the conflicting parties to find some constructive solutions?
6. Drawing from the knowledge blocks of Chapters 9 and 10, what do you view as the similarities and differences between intercultural conflict versus intergroup conflict?What are the key takeaway practical lessons for you from both chapters in becoming a competent intercultural and intergroup
1. In this chapter, we discussed the value of individualism–collectivism and how it can shape your outlook on love expressions and relationship commitment. The opening story reflects several key values and communication challenges of intercultural–intimate relationships. Drawing from the
2. Think about the last time you experienced high levels of anxiety/uncertainty in approaching an attractive intercultural stranger. Why did you experience such anxiety and uncertainty? What strategies did you use to manage your anxiety/uncertainty?Did your strategies produce a favorable or
3. In this chapter, we cited abundant studies on “similarity attracts” and less on “opposite attracts.” Can you think of examples in your own life or in your social network that the norm of “opposite attracts” worked out much more beautifully than “similarity attracts”? What are the
4. We discussed the breadth and depth of self-disclosure in this chapter. Do you feel your family background and upbringing shape your self-disclosure tendency—high or low—in your own intimate relationship? How so? How does self-disclosure and its trust–risk dilemma play out in your cultural
5. Based on the ideas in this chapter, which three pieces of advice would you share with a close friend concerning how to deal with the challenges or conflicts in his or her intercultural–intimate relationship development process? Why these three?
1. This chapter has discussed some major ethical positions. Thinking of various intercultural ethical dilemma situations in today’s world, similar to the female genital mutilation case story, the Teddy Bear Story, or the Petty Theft Story, pick a current controversial news case and analyze it
2. Meta-ethics contextualism has been upheld as the process of investigating case by case from multilevel perspectives. While it takes a long time, it usually leads to a satisfactory and lasting outcome. Would it be possible to develop a universal standard based on meta-ethics contextualism; if so,
3. This chapter raises some questions regarding intercultural communication research and training issues. Can you brainstorm some concrete solutions to circumvent some of these thorny, ethical problems in conducting intercultural research or training?
4. Secular ethics emphasizes a morally inclusive approach, for it transcends intercultural and intergroup boundaries. If you have to develop a class in teaching “secular ethics” to a group of third-grade students (who are generally around 8–9 years old)to promote intergroup social justice and
5. What intercultural insights can be drawn from applying the discovery process of meta-ethics contextualism to the opening case story of female genital mutilation and similar ethical dilemma situations?
7. What is the difference between denotative language and connotative language?
6. How can you avoid a pompous and preachy tone in your messages?
5. What are the characteristics of bias-free language?
4. What is plain language, and why is it important?
3. What contributes to a communicator’s credibility?
2. What is the “you” attitude, and why is it important?
1. How is your audience likely to respond to a message that doesn’t seem to be about their concerns or is written in language they don’t understand?
8. What is the difference between abstract words and concrete words?
9. How can different sentence types emphasize key thoughts?
10. How can word-processing tools help you create your messages more efficiently?
1. How can you apply the “you” approach when you don’t know your audience personally?
4. Considering how fast and easy it is, should instant messaging completely replace meetings and other face-to-face communication in your company? Why or why not?
5. Ethical Choices In Canada it is estimated that 6 percent of children and 4 percent of adults have food allergies.Every year at least 30 000 of these people end up in the emergency room after suffering an allergic reaction, and every year approximately 200 of them die. Many of these tragic events
1 Discuss the value of careful revision, and list the main tasks involved in completing a business message
2 Explain four writing techniques you can use to improve the readability of your messages
6 Cite five ways to develop coherent paragraphs
5 Explain how sentence style affects emphasis within your message
3. What do you need to know to develop an audience profile?
4. How can you test the thoroughness of the information you include in a message?
5. What are the main advantages of oral media? Of written media? Of visual media? Of electronic media?
6. How do you choose the medium for your message?
7. How does the audience benefit from a well-organized message?
8. What are the steps in the process for organizing messages?
9. What elements do you consider when choosing between a direct and an indirect approach?
1. Some writers argue that planning messages wastes time because they inevitably change their plans as they go along. How would you respond to this argument? Explain your answer.
2. As a member of the public relations department, what medium would you recommend using to inform the local community that your toxic-waste cleanup program has been successful? Why?
3. Would you use a direct or an indirect approach to ask employees to work overtime to meet an important deadline?Explain your answer.
4. Which approach would you use to let your boss know that you’ll be out half a day this week to attend your uncle’s funeral—direct or indirect? Why?
5. Ethical Choices The company president has asked you to draft a memo to the board of directors informing them that sales in a line of gourmet fruit jams the company recently acquired have far exceeded anyone’s expectations.However, you happen to know that this increase reflects a trend across
1 Explain the importance of adapting your messages to the needs and expectations of your audience
2 Explain why establishing credibility is vital to the success of your communication efforts
3 Discuss how to achieve a businesslike tone with a style that is clear and concise
4 Describe how to select words that are not only correct but also effective
2. What types of purposes do all business messages have?
3 Describe the steps you can take to improve the clarity of your writing
4 Discuss why it’s important to make your message more concise, and give four tips on how to do so
1 Identify the electronic media available for short messages, and discuss the challenges of communicating through social media
2 Describe the use of social networks, user-generated content sites, community Q&A sites, and community participation sites in business communication
3 Describe the evolving role of email in business communication, and explain how to adapt the three-step writing process to email messages
4 Describe the business benefits of instant messaging(IM), and identify guidelines for effective IM in the workplace
5 Describe the role of blogging and microblogging in business communication today, and explain how to adapt the three-step writing process to blogging
6 Explain how to adapt the three-step writing process to podcasting
1. What are the compositional modes for electronic media?
2. What should you avoid when using social media for business purposes?
3. What are the marketing uses of social networks?
4. What are effective practices for user-generated content sites?
5. How do you capture your reader’s attention in email?
6. When should the “cc” and “bcc” features be used in email?
7. Why is instant messaging usage overtaking email in many companies?
8. Who is the optimum audience for a blog?
9. How does one write for a blog?
10. How is microblogging relevant to business communication?
5. Ethical Choices What are the ethical implications of murky, complex writing in a document explaining how customers can appeal the result of a decision made in the company’s favour during a dispute?
4. Which distribution method would you choose for a highly confidential strategic planning report that needs to be sent to top executives at six locations in North America, Asia, and Europe? Explain your choice.
5 Explain how design elements help determine the effectiveness of your documents
6 Highlight the types of errors to look for when proofreading
7 Discuss the most important issues to consider when distributing your messages
1. Why should you take care to revise messages before sending them?
2. What are the pros and cons of readability indexes?
3. How can you improve the readability of your messages?
4. How do readers benefit from white space and headings?
5. What is parallel construction? Why is it important?
6. When should you use numbered lists? Bulleted lists?
7. What are some ways you can make a document more concise?
8. What are the benefits and shortcomings of using technology to revise your messages?
9. When should you use email to distribute your messages?
10. Why are typeface and type styles important considerations when producing your messages?
1. Why is it helpful to let a first draft “age” for a while before you begin the editing process?
2. Given the choice of only one, would you prefer to use a grammar-checker or a spell-checker? Why?
3. When you design a formal business letter, which design elements do you have to consider? Which are optional?
11. When should you use podcasts?
7 Summarize the process for organizing business messages effectively
1 Explain why effective communication is important to your success in today’s business environment
3. Would written or spoken messages be more susceptible to noise? Why?
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