Intercultural Communication A Contextual Approach 8th Edition James W. Neuliep - Solutions

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Describe the patterns of business communication.
List and explain the goals of business communication.
Explain why business communication is important to individuals and organizations.
You’re on an international assignment in Rwanda (a landlocked East African country), and you’ve made friends with your new neighbors, Sonia and Patrick. They are married. You’ve observed that they often argue and that Patrick often hits Sonia. You are stunned by this and want to report it to
After having studied in South Korea, your friend Vicky has decided to stay there and look for a job. She has sent her résumé to a number of companies and has an interview with one of them this afternoon. During the interview, among other questions, Vicky will be asked these:As a woman, do you
You’re studying abroad at a Japanese university. During one of your classes, you have a question about something the professor has said. In the United States, you would naturally raise your hand and ask. But it’s the opposite in Japan. Japanese teachers expect students to stay quiet while they
Are there good reasons for groups not to assimilate to U.S. culture? Explain.
How might the dominant culture of the United States help diverse groups assimilate?
What groups do you think are the most assimilated in the United States? Why?
Why do some groups in the United States assimilate more than others?
What factors do you think would most affect you if you were to travel to another culture?
In this chapter, immediacy was defined as those behaviors that reduce the physical and psychological distance among interactants. In your professional career, you will likely interact with people from cultures different than your own. So become mindful—that is, more conscious—of the behaviors
Many of you reading and using this book will go on to careers in management, become teachers, or work in a health care–related field.Having read this chapter, be mindful that theories of management, learning styles, and patient–provider care vary considerably across cultures. And while the
Jesse Pagel is an overseas manager for a U.S. clothing company in Hong Kong. In a recent meeting of his employees, Jeff explained and demonstrated a new online application that the employees should use to facilitate their jobs. After several days, it became clear to Jeff that the employees were not
Maggie Berens is an eighth-grade teacher in a moderately sized community in the Midwestern United States. Recently in her history class during an exam, she overheard three of her native Hispanic/Latino students talking among themselves. As she approached them, it was clear that two of the students
How does teacher immediacy affect learning?
Do teachers across cultures differ in immediacy? Explain.
Are learning styles among students different across cultures? Explain.
What are some of the factors that affect patient–provider communication?
How do patients across cultures prefer to make medical decisions?
What considerations would you make in preparing for a presentation in a German or Chinese company?
How might the U.S. emphasis on time (i.e., monochronic) affect how you would do business in Mexico?
How might the U.S. management style of participative management affect a U.S. manager in Mexico? In China?
How are the dominant cultural values of the United States reflected in U.S.management styles and U.S. company policies?
A key component to managing cross-cultural conflict is adjustment and adaptation. That is, you need to adapt and adjust your communication to the particular conflict issue with which you are dealing. Whatever communicative strategy you prefer (e.g., avoiding, competing), understand that the same
In managing conflict, it is best to recognize the various dimensions that contribute to intercultural conflict. With Kim’s model presented early in the chapter, many of the micro-level variables, including cognitive simplicity, ethnocentrism, uncertainty, and divergent behaviors, can be measured,
Your roommate is friends with an international exchange student from China. Recently, your roommate and his Chinese friend have been disagreeing on several issues. Your roommate discloses to you that his Chinese friend typically avoids conflict and uses avoidance facework and conflict styles. Your
What irritates you the most about how others handle conflict? Why?
Do you prefer to handle conflict directly or to avoid it altogether?
Regarding Question #2, how do these groups manage and address their conflict?
What types of intercultural conflicts occur on your college or university campus? What groups or cultures have frequent conflicts? How might you employ Broome’s model of building a culture of peace through dialogue?
Recall a conflict you experienced. How did your cultural background affect how you handled the conflict?
Consider your group of close friends. Notice how similar you are to them(e.g., age, education level, dress habits, music and TV interests). Now consider how similar you may be to your fellow international students.While they come from different parts of the world, you may actually have a lot in
During the early stages of an intercultural relationship, be conscious of the ways you reduce uncertainty, keeping in mind that people from other cultures (e.g., high vs. low context) reduce uncertainty using different kinds of communication strategies. Be flexible and mindful that your way of
As stated at the beginning of the chapter, initiating and maintaining relationships with others is one of the most necessary and challenging functions of human survival. Initiating and maintaining relationships with people from different cultures presents a unique set of circumstances that many
Why would you or would you not consider a person from a different culture as a potential mate?
What are the primary characteristics you look for in a potential relational partner?
In what ways are you similar to your closest friends?
After completing the Socio communicative Orientation/Style Instrument (Self-Assessment 9.1) in this chapter, how does your level of assertiveness and responsiveness affect your relationships?
What communication strategies do you use to reduce uncertainty when interacting with others?
In thinking about the quote at the beginning of the chapter—“Without others, there is no self”—how do your family, friends, and professors define who you are?
One of your close friends has fallen in love with someone of a different race. Your friend plans to get married, but his or her parents will not allow it. What do you think? Should your friend’s parents allow the cross-race marriage? Why or why not?
In India, parents placing newspaper ads that solicit a potential spouse for their son or daughter is not uncommon. How would you feel if your parents did that for you? And how different is that from subscribing to online dating sites such as eHarmony.com or Match.com?
You’ve recently become an acquaintance with Ahmed, an international exchange student from Saudi Arabia. At one point in an early conversation with Ahmed you ask, “What would you like me to know about Saudi Arabia?” Your new friend pauses and says, “I can have four wives.” He then tells
In keeping with #1, now take conscious notice of the nonverbal behavior of others, especially persons not from your native culture. What about their eye contact, touch and spatial patterns, smell, and voice? Try to explain the differences culturally.
In keeping with #1, think about all the things you applied to your body today so that you do not smell like a human (think of all the products you used today to manipulate your smell). Toothpaste, mouthwash, shampoo, rinse, body wash, cologne/perfume, deodorant, hair gel, the fabric softener used
Perhaps the first key step in becoming a competent communicator with your nonverbal communication is to become aware of your own nonverbal behavior. For example, when you wait in line at the lunch counter, are you aware that the spatial distance between you and the person in front of you is
A U.S. student recently complained that his roommate, who is an international exchange student, bathes only occasionally and smells bad.What do you think? Should the student say something to his roommate?Perhaps the exchange student is comfortable with the natural scent of the human body.
Recently, the author of this excellently written text had several male students from Saudi Arabia enrolled in his class. Oftentimes in his class, the author distributes handouts to the students. The Saudi students asked that he not use his left hand to pass them the handouts. What do you think? Is
Recently, the author of this excellently written text had a female student from Saudi Arabia enrolled in his class. At one of their first meetings, the author extended his hand to her in greeting. She refused to shake his hand and said it was against her culture’s rules to shake a male’s hand.
How do you try to manipulate your unique smell?
Without using words, how do you communicate to someone that you do not understand what he or she is saying?
How do you communicate intimacy nonverbally?
What types of gestures have you used today to communicate without words?
How does your style of dress identify you as a member of a particular culture?
When you observe the nonverbal behavior of others, what do you notice first?
Often, people from cultures who employ a direct and personal style wrongly conclude that people who employ an indirect and contextual style are shy or apprehensive. They’re probably neither. Be mindful that style differences are simply different ways to communicate the same information.
When speaking to others, note how your grammar might reflect sexism and be mindful of your use of gendered terminology.
In a sense, one’s language is an expression of one’s culture; it is culture expressing itself in sound. As you interact with persons from cultures different than your own, try to appreciate that the language they speak is simply a different variety of the language you speak, just as their face
What is your least favorite U.S. dialect? Why?
List five of your favorite phrases that you use repeatedly every day. How do these phrases define you?
List five words you and your friends use that few other people would recognize.
Do you think your brand of English is better than others? Why or why not?
When you hear people speak a dialect of English different from yours, how do you feel about them?
How does your language affect the way you think?
There is a debate across the country as to whether Ebonics and Spanglish are valid languages. Some argue that they are legitimate languages. Others argue that they are slang or jargon used by groups too lazy to speak Standard English. What do you think?
In the United States, there is an English-only movement, also known as the Official English movement. Members of this organization advocate that only the English language should be used in official government operations and that English should be the official language in the United States. What do
Be mindful of the variety of roles you play and how you code shift as you move from role to role. Remember also that the roles you play, and especially their prescriptions (i.e., with whom, about what, and how you communicate), differ considerably across cultures. So what it means to be a student
With the previous strategy (#1) in your mind, think about your own group memberships and how they affect your verbal and nonverbal communication style. When you are interacting with people from different cultures, they see you as a member of a group first; therefore, their impression of you is
Recall from Chapter 1 that one of the fundamental assumptions about intercultural communication is that it is a group phenomenon experienced by individuals. Especially during our initial encounters with people from cultures different from our own, we tend to see them according to their group
Mino Choi, a friend of yours from South Korea, is an international student at your school. He’s a senior and will graduate with you this year. In a recent conversation, you asked Mino what he’s going to do after he graduates and returns to Korea. You are curious as to what kind of job and
You are a member of a sales team that is opening accounts in Egypt. You are to send a representative from your company to Egypt meet with the Egyptian company counterpart and begin a marketing campaign. Your top salesperson is Susan Que. She’s young, motivated, and knows and understands the
What are some of the groups to which you would like to belong but do not?
How does society perceive the groups to which you belong? Favorably or unfavorably? In other words, by virtue of your membership in these groups, how are you treated by others?
What is your role within these groups?
How do the groups you listed affect the way you think, feel, and act in your society?
List the number of groups to which you now belong. Include both voluntary and involuntary groups.
Keep in mind that developing intercultural communication competence does not mean you surrender your culture’s values, beliefs, and behaviors.Recall from this chapter that everyone is, to some degree, ethnocentric.Liking and supporting your group is not wrong. But keep in mind that adherence to
This chapter is about how the human brain takes in, stores, and retrieves information and how culture affects that process. Another step toward developing intercultural competence is to understand that humans are biased processors of information. We are not objective processors. Once you understand
Recall from Chapter 1 that intercultural communication is a group phenomenon experienced by individuals. Whenever we interact with people from different cultures, especially early in our relationships, we carry with us assumptions and impressions (i.e., stereotypes) of them.Simply put, we cannot
The author of this book was once at a restaurant in France and asked the waiter how an item on the menu was prepared. The waiter responded in a gruff tone, “Well, you’re an American. You know everything, so how would you like it prepared?” How would you explain the waiter’s response?
For each of the groups listed here, offer three terms that describe them:Football players Cheerleaders Philosophy majors Math majors Biology professors Communication majors Sorority sisters To what extent do you think that the terms you used to describe these groups were accurate? Or are they
You are having a party at your dorm or apartment tonight. What groups of people will you not invite because of the stereotypes you hold regarding those groups? Be honest.
Go back to Chapter 1 and review your score on the GENE (Generalized Ethnocentrism) Scale. Are you ethnocentric? Why or why not?
What are some of the stereotypes others hold about you and your own cultural group?
Although difficult to admit, what are some of the stereotypes you hold about people from other cultures?
When you actually meet someone from a different culture, what do you remember about him or her?
What are your initial impressions when you think about people from different cultures?
Take note of how the built environment around you is reflective of your culture’s monospatial or polyspatial orientation. If from a monospatial orientation, make note of how the built environment is compartmentalized, that each room is designed for one kind of activity for a specified period of
Most readers of this book are probably from monochronic-oriented cultures. This will be difficult, but try to spend a weekend without a planned and/or prescribed schedule (perhaps during a break from classes).Rather than being concerned about what time it is, allow the communicative context to
You work for a nonprofit group that brings aid to underdeveloped countries across the world. Presently, you are in South America helping a small tribe build a waterworks station to bring much-needed freshwater to most of the townspeople. The station can be built at only one location, above a well,
You’ve just finished a semester at college, where your grades were not as good as you would have liked. When you arrive home for break, you learn that your college has mailed your grades to your parents and they have seen them. What do you do now? Was it fair of your college to mail your grades
Upon graduation, you’ve decided to spend a year in the Peace Corps.Your first assignment is to southern provinces of Sri Lanka, where a flood has left thousands homeless. Arriving at the humanitarian aid station, you are stunned to find men assaulting displaced women. No one seems to be helping.
How does your physical environment restrict and enhance your sensation; that is, how does it affect what you see, hear, taste, touch, and smell? Give examples.
How do you go about securing online privacy when you need it? How does your culture facilitate or hinder online privacy?
How does your perception of time (i.e., monochronic or polychronic) affect your daily life? Your study schedule? Your free time?
How does the information load of your classrooms change throughout the semester?
Many colleges and universities have clubs, associations, and/or societies whose membership is designed for and made up of persons who belong to microcultural groups. Attend one of their meetings. Oftentimes, membership is not restricted to actually belonging to the microculture.
Becoming interculturally competent requires that you approach and initiate communication with persons from your culture that differ in some way. Microcultural groups represent those groups of persons who are very much a part of the dominant culture but differ in some way (e.g., they lack power).
How might members of your community assist microcultural groups in becoming fully engaged in the culture?

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Intercultural Communication A Contextual Approach 8th Edition James W. Neuliep - Solutions

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