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business
business communication essentials
Business Communication 7th Edition A.C. Krizan - Solutions
List and explain two guidelines to follow when creating e-mail and one to follow when replying to e-mail. (Objective 4)
Is it ethical to send blind copies of e-mail? Is it unethical to forward them to others? Discuss.(Objective 4)
How has e-mail changed your expectations about communication turnaround time? For each situation below, indicate how long you would expect to wait for a reply. Take part in a class discussion of your responses and your reasons for them. (Objective 4)a. An e-mail request for a quote on auto
What advice would you give to someone who consistently deletes the text of incoming e-mail before adding a one- or two-word reply? (Objective 4)
Discuss how the statement “Luck is what happens when preparation meets opportunity” applies to the topics in this chapter. (Objectives 2 and 4)
Explain how a message made up of short words and short sentences could have a high readability rating. (Objective 3)
For each of the following situations, indicate whether the direct or the indirect organizational plan would be most appropriate and why. (Objective 2)a. One of your sales representatives applied for the district sales manager position and was not chosen; you need to notify her that she did not get
Discuss the factors to be considered when analyzing the receiver of a message to ensure your intended message is received. (Objective 2)
Discuss the advantages and disadvantages of using word processing software programs when drafting messages. (Objective 2)
Explain why spell checkers and style checkers do not replace proofreading. (Objective 2 )
Compare written and oral messages on the factors listed below.Which type of message earns the higher rating? Why? (Objective 1)a. Ability to be editedb. Permanencec. Toned. Feedback
Using the indirect plan, indicate the most coherent order for these sentences by listing their letters in that order:a. The evening meal is a perfect time for families to talk and share events of the day.b. Therefore, it will happen only if family members make having one meal together a priority.c.
Using the indirect plan, indicate the most coherent order for these sentences by listing their letters in that order:a. Why should you join the National Business Education Association?b. Don’t wait. Join NBEA today!c. You will receive valuable publications.d. In addition, you can exchange ideas
Use mechanical means. Use mechanical means in a sentence to emphasize the importance of attending a business seminar on job interviews.
Use format. Use format in a sentence to emphasize the number of students in your graduating class who will continue their education.
Be specific or general. Be general instead of specific in writing a sentence that de-emphasizes the grade received on your chemistry final examination.
Write a sentence that repeats key words to emphasize that communication technology helps create a global society.
Use sentence structure. Write one or more sentences to tell members of a school jazz band that their application to perform in a parade at Disneyland has not been accepted. Use sentence structure to de-emphasize the no in your sentence(s). Assume that you are the public relations director at
Write a sentence that uses location to emphasize the importance of effective interpersonal relationships to job success.
Use length. You want to help students at a local high school understand the importance of performing well on their upcoming ACT test for college admission. Express this idea in a sentence giving emphasis by sentence length.
Keep related words together. Revise the following sentences to show a clear relationship between the modifiers and the words they modify.a. Emilio’s CAT scan was read by a radiologist in India because he could send it during evening hours.b. The software needs upgrading for our office because it
Give sentences unity. Rewrite the following long sentences making them concise and understandable.If needed, divide the content into more than one sentence to express only one main thought in each sentence.a. The art show is scheduled to be given on November 14 if all art is submitted in a timely
Use appropriate nontechnical words. Use an online or print dictionary to select nontechnical words to replace each of these technical words: (a) dividend, (b) prosthesis, (c) equity, (d) hypothesis,(e) asset, (f ) invoice, (g) assessment, (h) tabloid, (i) flyleaf, (j) debug, (k) amplify, (l)
Use short words. Use a print or electronic thesaurus or dictionary to select short words to replace these long words: (a) whimsical, (b) facsimile, (c) consolidate, (d) reproduction, (e) reasonable,(f ) confederate, (g) vacillation, (h) prerogative, (i) clandestine, (j) amalgamate, (k)
Select simple words. Use an online dictionary or word processing thesaurus to select simple, more understandable words to replace these difficult words: (a) mesmerize, (b) exemplary, (c) garner,(d) protocol, (e) decorum, (f ) stoic, (g) adversary, (h) jeopardy, (i) segregate, (j) impervious,(k)
How can you follow the principles of business communication in your composing efforts and still reflect your own personality in your messages? (Objective 5)
Discuss why and how unbiased language should be used in business messages. (Objective 4)
Explain why a sender should use short paragraphs in business messages. Tell what the average length of short paragraphs should be for (a) letters and memos and (b) reports. (Objective 3)
Discuss when to use active voice and when to use passive voice in sentences.Write a sentence in passive voice and then change the sentence to active voice. (Objective 2)
Why are short sentences preferred in business communication? How can long sentences be shortened? (Objective 2)
Describe five characteristics of grammatically correct sentences. (Objective 2)
Give three examples of vague or abstract words and how they could be made more specific.(Objective 1)
Define “technical words” and explain how you would make decisions about their use in your business messages. (Objective 1)
Explain how a dictionary and a thesaurus can help you be a more effective communicator.(Objective 1)
Define the KISS principle of business communication and discuss the advantages of its use.(Objective 1)
A client asked you to gather information and draft the text of a ten-minute speech about leadership. You completed the task and e-mailed the text to him for revising and editing.You have just received his reply and are concerned about what you see. All the source references you included (e.g.,
You have received an e-mail from Bangladesh, India, from a prospective client. Search the Internet, local library, and local directories from your area to find resources that can provide information on the culture and communication styles in Bangladesh.Make a list that includes information for
Search the Internet to learn about the International Association of Virtual Assistants. Answer the following questions:a. How large is the group’s membership?b. What are the dues?c. What are the benefits of membership?d. Does the association sponsor a professional certification?If so, what must
Design a business card that includes all relevant information about your business.
Create a name and catchy tag line for your business. A tag line is an easy-to-remember motto or phrase that succinctly describes your service or your approach to business.
Locate an example of a contract. Describe the four essential elements applicable to this contract.a. Offer and acceptanceb. Competency of partiesc. Legality of subject matterd. Consideration
Ethics. Teamwork. Mike took out a loan at the United Bank and Trust and was unable to keep up the payments. The bank sent collection letters to Mike over a six-month period and then turned the action over to a collection agency. The collection agency called Mike at 7:30 every morning for two weeks
Police officers in Cincinnati claimed that under the Fair Labor Standards Act they should be paid time and a half overtime for working more than a 40-hour workweek. The city claimed that overtime pay would create a budget deficit and an undue burden.The statute does not consider payment of overtime
Ethics. A friend of a college football coach faxed the coach a description of plays from a rival team’s playbook. The coach’s team was scheduled to play the rival team the next week.The coach accepted the plays and used them in preparation for the game. In a group of three to five people,
Ethics. A pharmaceutical company hides indications of a drug’s dangerous side effects and delays sending a message to physicians about possible effects until six months after research documented serious illness or death from use of the drug.Describe in writing your beliefs about actions that the
Ethics.Teamwork. A manager of a department store tries to follow a company policy that prohibits off-the-clock work requirements of employees;however, store managers have to keep payroll costs below a target set by headquarters, and overtime pay is against policy. The store manager decides that the
Ethics.Technology. A bank charges extra fees to Hispanic customers for opening and maintaining a checking account without meeting the bank’s minimum deposit amount.The account has no check-writing privileges although it was advertised to Hispanics as a checking account.Customers must go to the
An automobile manufacturer planned to sell cars directly to consumers through the Internet.Texas law prohibited auto manufacturers from acting in the capacity of dealers. Based on information in this chapter about court jurisdiction, explain why this manufacturer’s e-commerce sales to Texas
Ethics.Technology. A health spa used the term micro color in marketing campaigns to refer to permanent cosmetic makeup. A beauty supply company claimed the right to the term and said it was registered as a trademark for one of its products and that its use by the health spa would cause confusion
Ethics. Technology. Peter Drucker states that “there is no such thing as Business Ethics, there is only ethics.”Collaborate with another classmate to write a reaction paragraph to this statement.E-mail the message to your instructor. (Objectives 4 and 5)
Ethics.Technology. Company officials searching for a way to avoid bankruptcy raised cash with off-the-balance-sheet loans and overstated results by inflating capital expenses and hiding the debt.The company’s stock traded on Wall Street. Send an e-mail to your instructor evaluating the actions
Ethics. Assume that a section of the company policy where you work conflicts with your individual value system.When a situation arises that requires application of this policy for a communication that you are to write, which ethical guide would you follow? What would be the likely consequences?Form
Ethics. For each of the following behaviors,explain whether it is illegal and/or unethical and what effect the behavior could have on an employee and employer. (Objectives 2, 3, 4, and 5)a. Sending sexually explicit jokes to fellow employees using company e-mail.b. Taking personal calls on your own
Ethics. Technology. Evaluate this statement using the Texas Instruments Ethics Quick Test and the Code of Conduct from Figure 3.5: “It is better to steal from the stockholders of a company than the public because it will receive less media attention.”Summarize your evaluation and post it to a
Global. Ethics. Technology. Assume that you are a good friend of an executive of a company that markets widgets in the Bahamas. You have stock in this company, and your friend casually mentions that the widget is becoming obsolete. Nothing is mentioned about your stock. Is it legal for you to call
Technology. Ethics. A friend gives you a copy that he has made of a software program that he purchased. Is this a legal or an ethical issue or both? Explain your answer in an e-mail sent to your instructor. (Objectives 2 and 5)
Technology. Ethics. Send an e-mail to your instructor describing an ethical or legal communication that you had to handle at your job or in the classroom. Apply the ethical principles described in this chapter to the situation. (Objectives 4 and 5)
Ethics. Technology. Teamwork. For the five issues identified in Application Exercise 2, meet with your team and write three questions about the situation that you need to research further to understand the legal and ethical implications. Use the Internet for this research. As a team, develop a
Ethics. Teamwork. Form a team of three to five students. Each of you will listen to a television news show for one week or read the daily newspaper to identify situations reported in the news that have legal or ethical implications for communication. At the end of the week, meet and make a list of
Ethics. Technology. You received an iPod for your birthday that stores videos and pictures as well as music. Describe how using your iPod would increase your selectivity for content choice, time, and place for viewing or listening. Give an example of an ethical or a legal question that may arise as
How can a business or organization code of conduct help guide communication by its employees or members? (Objective 5)
Mitzi Johnson worked for XYZ Company, which had a code of ethics for employees. In the training session, employees received a card that included these tests to determine ethical behavior: Is it honest? Would you want your action to be printed in the newspaper? Would this behavior have potential to
Explain why you agree or disagree with this statement: “Only a small percentage of business and professional people behave in unethical ways.” (Objective 4)
Describe two types of laws that affect agreements between two or more parties. (Objective 3)
What are two circumstances that affect interpretation of fair use of copyrighted material?(Objective 2)
Identify a portable wireless device, other than a cell phone, and give an example of an ethical issue and a legal issue that could arise with its use. (Objective 2)
Describe three legal and three ethical issues brought about by use of e-mail and the Internet.(Objective 2)
Explain the concept of viral advertising, and give an example of an advertisement that might fit this concept. (Objective 1)
How do these technology tools change communication use: Wi-fi, podcasts, and blogs?(Objective 1)
Describe three technology trends and how they affect business communication. (Objective 1)
Global. Technology. Teamwork. McBride Industries, an American company, has recently opened a branch office in the Czech Republic. Vladimíra Pokorny, a Marketing Assistant for the Czech office, has received a template of the corporate logo for business cards. The following email chain takes place
Global.Contact an international center at a university (visit, call, or send e-mail).Ask about a study abroad or work abroad program. Develop and present your findings to your class. (Objectives 4 and 5)
Technology. Global. Ethics. Interview a student, a businessperson, or a visiting lecturer who is a native of another country or who has spent extensive time in a particular country other than the United States. Prepare and give an oral report using presentation software such as PowerPoint. Ask the
Technology. Global. India is a well-known location for offshore sites and outsourcing operations for large corporations. Using an encyclopedia, website URLs in this chapter, or other resources, research the culture of India.Write a report about what you learned that may affect communication between
Teamwork. Global. Work with a partner to review the letter to Mr.Wu in Figure 2.3 on page 39 in this chapter. Explain two communication challenges faced by Mr. Doninger in writing the letter.Also, select one strategy for effective global communication and tell how you would improve the letter to
Teamwork. Ethics. Form groups with four or five students in each. Each member of the group will choose a specific cultural dimension from among the following: ethnicity, race, gender, age, or disability. Each person is to interview three people who represent the chosen cultural dimension;for
Teamwork. Form groups of four to seven people. Discuss the importance of diversity initiatives in businesses. Plan an agenda for a seminar that could help people in a business understand the needs and interests of people representing different cultures. (Objectives 1 and 2)
Teamwork.With a partner read alternate sentences from the following paragraph aloud to each other. (Objective 2)ehT qaimtimg also qroved that, sa well sa being a great humter, Cro-Wagmom Nam saw a comsiberadle artist. He dah flourisheb ta a tine whem eno fo eht terridle Ice Ages saw dlotting out
Has anyone used words that were offensive to you because of your ethnicity, race, gender, age, or physical condition? If so, what were they and what was your reaction? Why do you think the person used these words? (Objectives 1 and 2)
What do you consider the most important values passed on to you from your parents and grandparents?(Objective 1)
Assume that you are a U.S.marketing consultant who has just opened a branch office in Germany.Your branch manager and marketing representative in the branch office are Germans. They are natives of Germany and have always lived in that country.They speak and write English as a second language. Most
If you were communicating with a business contact from Malaysia, how would you change the structure and content of your message? (Objectives 4 and 5)
What are some of the business communication differences between Canada and Mexico?(Objective 4)
Explain three communication challenges that a U.S. expatriate may face when relocated to an office in China. (Clue: Consider high- and low-context cultures.) (Objective 4)
Xway Accounting has outsourced preparation of basic income tax forms to technicians working in India. Accountants in the home office will continue to do business tax forms and complex forms for individuals. Customers whose forms are scanned by Xway and sent to India electronically for completion
Discuss four guidelines for effective multicultural communication. (Objective 3)
Define cultural relativism, ethnocentrism, and stereotyping; explain how each one affects communication.(Objective 2)
List five core cultural dimensions and give an example of how each influences communication.(Objectives 1 and 2)
What is corporate culture and how does it affect communication? (Objectives 1 and 2)
Discuss how business practices such as outsourcing and offshoring affect business communication.(Objective 1)
Judy and Paula were finishing their business lunch when the server who was clearing a nearby table dropped a tray of dishes. When she heard the sound, Paula jumped and turned to see what happened; Judy ignored the commotion and kept talking. Write two or three paragraphs in which you indicate
Technology.Send a brief e-mail to your instructor explaining why you agree or disagree with the statement Jargon is technical slang. (Objective 5)
Global. Select a culture other than your own. Gather information on that culture’s values, attitudes, biases, and viewpoints. As your instructor directs, interview a student or faculty member from another culture, or use Internet or library resources to conduct your research. Share your findings
Words and phrases can have connotative meanings not only in business communication but also in classroom communication. For each item in the following list, identify what a teacher might mean when he or she speaks the word or phrase and what a student might interpret it to mean when he or she hears
Prepare a one- to two-minute oral presentation in which you explain the sender’s and receiver’s roles in the communication process. As your instructor directs, deliver your presentation to another student, a small group, or the class. (Objective 4)
The company for which you work has offered you two tickets to a sold-out event (e.g., a concert, an NFL game). Two of your friends know you have the tickets; each wants to be the person you invite to accompany you. Write a brief description of how you think each would react if not invited.
Ethics. Picture yourself as the author of the “Ask Andy” column in your company newsletter. This month, you receive a letter from Edna, who writes, “I’m tired of all the office politics here. I think that those who participate in office politics are unethical. Do you agree?” Respond to
Teamwork. Obtain a copy of your school’s administrative organization chart.As a group, identify the vertical and horizontal communication patterns suggested by the structure. Then, interview one of the administrators to learn whether/how network communication occurs within the structure.As your
Teamwork. Read the following situation and work with another student to list the possible actions the clerk could take to maintain a favorable relationship with the customer. (Objective 2)Tyrone had worked at Supreme Sub for only three days and was alone at the counter when an angry customer
List the various channels through which representatives of your school communicate with you.Indicate the method(s) you prefer and why. (Objective 1)
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