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business
business communication essentials
Business Communication 7th Edition A.C. Krizan - Solutions
Name two communication barriers and explain how each can be overcome. (Objective 5)
Which communication barriers do you consider to be more serious, verbal or nonverbal?(Objective 5)
How can assessing a receiver’s knowledge help a message sender overcome word choice as a communication barrier? (Objectives 4 and 5)
What techniques can the sender of a message use to ensure that serial communications are accurate?
B. J. and Shawn worked in different units of a large organization. B. J. had been with the company for about two years and worked in an entry-level position; positive performance reviews resulted in pay raises and increased levels of responsibility but no promotion. Shawn had been with the company
Based on your work or school experience, discuss how roles or status have influenced the way in which people communicated. (Objective 3)
Name the four goals of business communication. Identify the most important one, and explain why it has this distinction.
Why do organizations value both internal and external communication?
Compose a variety of follow-up letters and other employment related messages.
Prepare for a successful job interview.
Prepare an employment application.
Write effective application letters for solicited and unsolicited positions.
Prepare an electronic résumé.
Prepare targeted and general résumés in chronological, functional, or combination format.
Describe seven sources of information about job opportunities and job requirements.
Identify and evaluate your qualifications and job preferences for employment.
Identify different types of nonverbal messages and discuss their impact on the communication process.
Explain the importance of nonverbal messages.
Describe the advantages of effective listening.
Describe barriers to effective listening.
List the guidelines for effective listening.
Describe the five elements of the listening process.
Distinguish between hearing and listening.
Identify tasks and techniques associated with special presentation situations.
Demonstrate the techniques to be used when delivering an effective presentation.
Identify the steps to follow in preparing an oral presentation.
Classify delivery styles by type.
Strengthen your personal presence.
Use your voice effectively.
Enhance the basic quality of your voice.
Describe the features of and process used by a writing team.
Develop the skills associated with leading and participating in teams.
Describe techniques for resolving conflicts.
Give feedback effectively and receive it appropriately.
Develop skills for building positive relationships.
Identify the components of interpersonal communication and soft skills.
Select and prepare appropriate visual, audio, or multimedia aids for oral presentations.
Explain ethical and other considerations for developing visual aids.
Describe three other types of visual aids.
Describe five types of graphs and construct graphs for various purposes.
Describe five types of tables and charts and explain an appropriate use for each type.
Prepare and properly label figures and tables for written reports.
Describe the purposes of visual aids in written and oral communication.
Prepare a constructive performance appraisal.
Write an effective news release.
Develop clear policy statements.
Draft a business plan.
Write formal and informal proposals.
Write formal proposal requests.
Identify the different types of proposals.
Write formal and informal reports.
List the advantages of correct report formatting.
Describe the components of a formal report.
Identify and use the five steps for conducting research.
Identify the types of informal reports.
Distinguish between formal and informal reports.
Write messages that are used for the various stages of collection.
Write different kinds of persuasive messages using the indirect plan.
Describe the four elements that are encompassed in the indirect plan for persuasive messages.
List the goals of a persuasive message.
Describe a persuasive message.
Prepare effective negative messages for a variety of purposes using the direct plan.
Describe the guidelines for appropriate use of the direct plan.
Prepare effective negative messages for a variety of purposes using the indirect plan.
Describe the five specific guidelines for appropriate use of the indirect plan.
Explain the reasons to choose the indirect plan or the direct plan for negative messages.
Describe the nature of negative messages.
Describe the criteria for selecting the style for a social business message.
Compose the six common types of social business messages.
Prepare competently a variety of positive and neutral messages using the direct plan.
Distinguish between poor and good positive and neutral messages.
Describe the four specific guidelines for using the direct plan.
Describe positive and neutral messages.
Discuss the characteristics of appropriate stationery for letters,memos, and envelopes.
Format memos and e-mail properly.
Address an envelope properly.
Format business letters using the full block, modified block, and simplified styles.
Describe the appropriate use of supplementary parts of a letter.
Describe the seven standard parts of a letter.
Explain how to develop effective Internet-based messages.
Describe how to determine the vocabulary level of business messages.
Use a three-step process to develop effective business messages.
Identify the advantages and disadvantages of written messages.
Apply your own composing style to personalize your messages.
Use appropriate alternatives to ensure unbiased language in messages.
Develop clear, concise, logical, coherent, and effective paragraphs.
Discuss the elements that create clear, concise, and effective sentences.
Identify words that your receiver(s) will understand and that will elicit the intended response.
Discuss guidelines for ethical business communication.
Describe ethical considerations for communication, and explain how codes of conduct help organizations promote ethical business behavior.
Identify legal considerations for different business communication purposes.
Discuss legal and ethical issues related to electronic communication and e-commerce.
Describe recent technology trends and their effects on business communication.
Describe key strategies for effective global business communication.
Discuss communication challenges in a global environment.
Explain basic guidelines for effective multicultural communication.
Identify cultural barriers to communication.
Explain how cultural differences affect business communication.
Identify communication barriers and describe ways to remove them.
Explain the communication process.
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