Questions and Answers of Business Communication Process

Explain the components of effective negative messages.
Understand the strategies of business communicators in conveying negative news, apply the 3-x-3 writing process, and avoid legal liability.
Identify which organizational strategy you would use for the following messages: direct or indirect.a. A message from a car insurance company that it will no longer insure family members who drive
If you had to give upsetting news to a colleague, would you use the direct or indirect strategy? Explain your personal decision.
Explain the differences between libel and slander.
Why is the indirect strategy appropriate for some negative-news messages?
Apply effective techniques for refusing typical requests or claims and for presenting bad news to customers.
Distinguish between the direct and indirect strategies in conveying unfavourable news.
Revise the following sentences to present the bad news with passive-voice verbs.a. Our retail stores will no longer be accepting credit cards for purchases under $5.b. We do not examine patients
Living in Pickering, Lauren Bossers worked virtually by e-mail and phone for a supply chain management software company in Winnipeg. Even though Bossers was a remote worker, she was shocked when her
Describe and apply effective techniques for delivering bad news within organizations.
What are some strategies to effectively manage adverse news on social networking sites and blogs?
When denying customer claims, explain the benefits of using the reasons-before-refusal plan.
For what reasons should a job refusal letter be intentionally vague?
Explain four ways that persuasion has changed in the digital age.
Have you ever believed a fake news story? What persuasive strategies did the writer use to make you believe the news was accurate?
The following memo (with names changed) was actually sent.YOUR TASK Based on what you have learned in this chapter, improve the memo. Expect the staff to be somewhat resistant because they have never
Why should you be especially careful to soften the refusal to an invitation?
Explain persuasion, identify effective persuasive techniques, and apply the 3-x-3 writing process to persuasive messages in print and online.
Describe the traditional four-part AIDA strategy for creating successful persuasive messages, and apply the four elements to draft effective and ethical business messages.
Craft persuasive messages that request actions, make claims, and deliver complaints.
What is the first element in the writing process for persuasive messages, and why is it important?
In view of the burden that “junk” mail places on society (adding to landfills, using timber supplies, and overburdening the postal system), how can “junk”mail be justified?
Understand interpersonal persuasion at work and write persuasive messages within organizations.
Create effective and ethical direct-mail and e-mail sales messages.
Describe how you can develop a logical persuasive argument in a claim message.
You have been interviewed for a terrific job in corporate communications at an exciting organization. To test your writing skills, the organization asks you to rewrite one of its media releases for
Apply basic techniques in developing persuasive media releases.
What is the best way to open a media release?
Explain informational and analytical report functions, organizational strategies, and writing styles, as well as typical report formats.
Apply the 3-x-3 writing process to contemporary business reports to create well-organized documents.
List five reasons for choosing an informal writing style over a formal style.
Locate and evaluate secondary sources, and understand how to conduct credible primary research.
What is the first step in writing a report? Provide a specific example.
Many individuals conduct surveys of interest on social media platforms, like Facebook. What are the potential issues with using these survey results in a report?
Identify the purposes and techniques of citation and documentation in business reports, and avoid plagiarism.
Generate, use, and convert numerical data to visual aids, and create meaningful and attractive graphics.
Online or in print, find an infographic that visualizes intriguing business-relevant data. Look for sources within or below the infographic. Are they indicated?If yes, are they credible? How much
What are the advantages and disadvantages of online surveys?
The ability to create appropriate and relevant graphics is a sought-after skill in today’s information-age workplace. Spreadsheet programs, such as Excel, make it easy to generate appealing
In what way is documentation of sources different in colleges and universities than in business?
Why are your professors likely to discourage your use of Wikipedia and blogs as sources for your reports?
What are five ways to best incorporate graphics in reports?
Analyze, sort, and interpret statistical data and other information.
What type of data is best analyzed by using a grid?
How can you take unprocessed data and create meaningful information?
Draw meaningful conclusions and make practical report recom-mendations.
Organize report data logically and provide reader cues to aid com-prehension.
How can you make report conclusions more objective?Provide an example.
As The New York Times reported, “Every day, on average, a scientific paper is retracted because of misconduct.” Two percent of scientists are willing to admit that they have manipulated their
Write short informational reports that describe routine tasks.
Why is it important to carefully decide on the direct or indirect strategy when writing a justification/recommendation report?
Prepare short analytical reports that solve business problems.
List five tips for designing effective report documents.
Understand the importance and purpose of proposals, and name the basic components of informal proposals.
Discuss the components of formal and grant proposals.
Business plans at many schools are more than classroom writing exercises. They have won regional, national, and worldwide prizes. Although some contests are part of MBA programs, other contests are
Identify the components of typical business plans.
Describe the components and purpose of the front matter in formal business reports.
As an enterprising college student, you recognized a problem as soon as you arrived on campus. Residence rooms filled with pricey digital doodads were very attractive to thieves. Some students move
Understand the body and back matter of formal business reports.
Is it ethical for a student team to substantially revise a report from a team that wrote about the same topic during the previous semester? What does your school say about such a practice?
Let’s say you are a member of a campus business or sports club. Your organization has managed its finances well, and, therefore, it is able to fund monthly activities. However, membership dues are
Specify final writing tips that aid authors of formal business reports.
Recognize various types of business presentations, and discuss preparing for any of these presentations.
Careful business writers always document their sources in written reports; however, when the report findings are presented by using PowerPoint, the sources are often omitted. Should information in
Explain how to organize your business presentation, build audience rapport, and understand contemporary visual aids.
What are five types of business presentations that you may encounter in the workplace?
Create an impressive, error-free multimedia presentation that shows a firm grasp of basic visual design principles.
Specify delivery techniques for use before, during, and after a presentation.
Organize presentations for intercultural audiences and in teams.
How is the 6-x-6 rule applied in preparing bulleted points in a multimedia slideshow?
List techniques for improving telephone skills to project a positive image.
Practising the phone skills you learned in this chapter, leave your instructor a professional voice mail message. Prepare a mini-agenda before you call. Introduce yourself. If necessary, spell your
Why is it important not to read directly from your notes during a presentation?
Discuss five ways to avoid stage fright.
Begin a job search by recognizing emerging trends and technologies, exploring your interests, evaluating your qualifications, and investigating career opportunities.
As a recent graduate of college or university, what advantages do you have as you enter the job market?
Develop effective search strategies to explore the open job market.
How can networking, even with people who aren’t in your field, aid you in your job search?
Expand your job-search strategies by pursuing the hidden job market.
If an employer requests a résumé, should you also include a cover letter even though the employer didn’t specifically ask for one? Explain.
Organize your qualifications and information to create a winning, customized résumé.
How can attending a job fair help you access the hidden job market?
Optimize your job search and résumé by taking advantage of today’s digital tools.
Understand the value of cover messages and how to draft and submit a customized message.
What kind of information should you include in the summary of qualifications on your résumé?
What information should you include in the introduction of a cover letter?
Explain the purposes, sequence, and types of job interviews.
Describe what to do before an interview, including using professional phone techniques, researching the target company, rehearsing success stories, cleaning up digital dirt, and fighting fear.
Describe what to do during an interview, including controlling nonverbal messages and answering typical interview questions.
Describe what to do after an interview, including thanking the interviewer, contacting references, and writing follow-up messages.
Prepare additional employment documents.
When applying to job positions, why is it smart to carry a card with vital statistics not included on your résumé?
What is the best way to handle questions about salary expectations?
Identify an election (federal, state, or local) for which a debate was broadcast. Analyze how the different speakers were able to adapt their messages based on the moderators’questions and their
______________ occur(s) when the speaker should pause but instead fills the silence (“umm,”“ahh”).
Visit the WellSaid! website and access its free resources (www.wellsaid.com/freeresources/). Identify a short video coaching session that was particularly useful for you. List at least one new
___________ refers to your credibility as a presenter as well as the credibility of the information delivered in your presentation.
Can you think of a time when a presentation would have been a more effective channel for delivering a message than an email or a memo? Why do you think it would have been more effective?

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