Questions and Answers of Business Communication Process

Pick a personal favorite speech from movie, television, radio, or any other medium. Identify the different phases (introduction, body, conclusion) as well as the transitions used throughout the
___________ refers to the words of a presentation in the context of organizational structure and the supporting information.
Take a moment to think about someone whom you view as an excellent presenter. What are the qualities of this person’s verbal and nonverbal communication? Does this speaker incorporate Aristotle’s
Find and analyze a speech or presentation with significant historical importance. How might the speaker have altered his or her presentation given the communication technologies available today?
___________ refers to building an argument by using individual examples, pieces of information, or cases, and then pulling them together to make a generalization or come to a conclusion.
Take a moment to think about someone whom you view as a bad presenter. What are the qualities of this person’s verbal and nonverbal communication while presenting? Does this speaker neglect to
___________ occurs when the speaker takes general information (premises) and draws a conclusion from that general information.
Discuss the qualities of an excellent presentation. In your view, what factors make a presentation memorable?
Explain the stance of cognitive dissonance theory.
Reflect on an occupation that interests you or one in which you are currently working.What are some situations that might require you to give an informative or persuasive presentation?
___________ refers to emotional appeal.
Establishing ___________ refers to showing the audience you have a shared interest, concern, or background.
Define inoculation in a persuasive speaking context.
Visit Young Entrepreneur on Twitter (@YoungEnt). These young professionals have used speech design to become effective communication professionals. What can you learn from their social media presence?
____________ include information that comes from within the organization, such as reports, policies, or interviews with employees and/or customers.
How would you go about taking an inventory of your audience before presenting?What are some examples of ways to retrieve information about an audience before a presentation?
Using a favorite speech or presentation, break down the different pieces of the presentation into a speech design outline. How does it compare with some of the speech designs you have used in class?
____________ include information that comes from outside the organization, such as from outside agencies, the competition, the government, and the media.
Have you ever seen a speaker make an error when analyzing the audience or context?How did it affect the presentation?
Find a YouTube video of a global multimedia presentation (e.g., TED Talk, RSA speech).Write a brief summary about how one of your personal speech designs might be altered when tailored to a global
List the steps of Monroe’s Motivated Sequence.
How do you typically go about gathering research? Is your method effective? Is it thorough? How could it be improved?
A(n) ____________ is any word or phrase that helps guide the listener from one point to the next.
Think about someone whom you find to be an excellent speaker. What makes this speaker excellent? How does he or she structure introductions and conclusions? Does he or she give attention to language
____________ are words or phrases that let the audience know where you are within the presentation.
Review the organizational patterns discussed in this chapter. Considering this information, what preference do you have related to the way you organize information for a presentation?
____________ terms are either made-up words or words used to express something other than their formal meaning.
____________ are like slang terms but are locally or regionally based.
A(n) ____________ occurs when a speaker signals to the audience that the presentation is concluding but keeps going by introducing more information.
Visit YouTube and watch Steve Jobs’s 2005 commencement speech at Stanford University. Why do you believe his oration was so powerful? What speech delivery skills did he use to make his presentation
Have you ever seen a speaker reading a speech? What was your impression of that speaker? How did you feel as an audience member?
Identify the speaking quality that includes an extemporaneous speaking style and good eye contact.
When a professor presents a PowerPoint slide that is loaded with text, how do you, as a listener, respond?
______________ are tools used by a speaker to help support the audience’s interest in and understanding of the presentation.
Think about the speeches you have given in the past. How much time did you spend practicing the speech? Do you think it was an adequate amount of time? Why or why not?
The ______________ of a presentation will present the introduction, provide the transitions between the other speakers and their content areas, and give the conclusion.
Have you ever given a team presentation? Did the team members develop their presentations as a team or as individuals? Was your overall presentation cohesive?
______________ refers to the loudness of your voice delivery.
How do you respond to the adrenaline rush that accompanies your public speaking?What can you do to overcome or deal with these responses?
How quickly you deliver your words to the audience is defined as the __________ .
For ______________, seeing key points, demonstrations, or other supporting materials is essential to their understanding.
Nothing looks worse than a ______________ who appears distracted or uninterested when the rest of the team is presenting.
Find an online resource or social media website related to your professional work field. Find out what other professionals in your field are doing to maintain an optimal work–life balance. Websites
A(n) ____________ is the line or division between work and life.
Discuss a time when you felt burned out or overloaded. How did you respond? How did burnout influence your communication with other people?
Visit the website for WorkLifeBalance.com—under the Knowledge Center tab, review some of the case studies concerning work–life balance. Can any of these examples relate to your personal work
____________ is an instrument of activity intended to provide goods and services to support life.
Have you ever experienced or observed bullying? How did you respond to the bullying?As a professional, what steps would you take to address workplace bullying?
Communicate with your coworkers to discover if there is a mutually shared hobby within your office. If there is, see how this hobby could be incorporated with the next teambuilding meeting or
Define work–life balance.
How do you manage stress and emotions such as anger? What strategies do you have, if any, that work for you?
____________ refers to the chronic exhaustion from persistent workload, decreased motivation, and apathy toward work.
Can the risks and health consequences (for individuals and organizations) associated with difficult customers and coworkers be alleviated with employee education and training? What experiences have
Employee ____________ is the loss or turnover of employees to other jobs and industries perceived as having healthier workplace cultures.
Do you use IC Ts to manage time between your school, work, and family life? Do these devices help you achieve balance? If so, what technologies work for you? If not, what traditional life organizers
____________ is the nonsexual harassment of a coworker by a group of other workers or other members of an organization designed to secure the removal from the organization of the one who is targeted.
List two examples of information and communications technologies (IC Ts).
Define emotional intelligence.
Define human communication.
Perceiving your communication as effective while those around you perceive it as ineffective is known as ______________.
Identify the four steps of the KEYS process.
The ______________ is the method by which you send your message.
______________ refers to the location, time, and occasion where communication occurs.
Define communication apprehension.
______________ is the general term for the discussion, determination, and deliberation processes that attempt to decide what is right or wrong, what others should or should not do, and what is
______________ are principles or guidelines that support an organizational mission or goal.
Visit any of the websites for major social media companies (Facebook, Twitter, LinkedIn, etc.). Under the “About Us” section, read the company mission statement and goals for the organization. Do
Break into small groups and create a bulleted list of what your team believes embodies professional excellence in communication. Compare your list with those of other groups in the class. Are there
Select any company or organization, and write a brief summary of its best communication practices. How can you apply these practices to your study of communication and to your professional career?
What are the contexts for business and professional excellence?
Why is it important to study communication?
Why must a speaker consider all the elements in the communication model for communication with excellence?
Discuss the KEYS process introduced in this chapter. What are the four KEYS features?
Work through a personal example—something you either encountered in the past or are presently experiencing—to help you make sense of the KEYS process. Does it help you get more familiar with the
Visit a website that defines internet slang and/or emojis (e.g., InternetSlang.com, UrbanDictionary.com). How often do you use internet slang in your online (and professional) communication? List
Observe a social gathering, and compare and contrast the nonverbal displays present versus what you would see in a business or professional setting. Are there significant nonverbal communication
Watch any video of your choosing that features someone giving a speech or presentation to a group of people. In what ways does the speaker blend verbal and nonverbal communication? Write a brief
Define verbal and nonverbal communication.
Explain the difference between regulative rules and constitutive rules.
___________ refers to how people use their voices to communicate and express themselves.
The impact of space on communication, or how people create and use space and distance, is known as ___________.
The constructed or natural surroundings that influence your communicative decisions, attitude, and mood refer to ___________.
List and briefly describe the six different perceptions of environment.
The general term for the study of human movement, gestures, and posture is ___________.
Identify the four facial management techniques that determine the appropriate facial response for a given situation.
What two rules guide communication? Why is appropriateness important when communicating? Share an example of a time when you experienced inappropriate communication. Who was the communicator? Why was
Ethical consideration: In a workplace, when, if ever, is it appropriate to verbally communicate something that is not true? Does this apply to your personal relationships?Ask three people this same
What are the principles of nonverbal communication? Discuss at least two nonverbal communication codes. Which codes discussed in this chapter are the most important to you as a professional?
Name three reasons why nonverbal communication is important. Work through a personal example of a time when you needed to improve your verbal or nonverbal communication. What changes would you have
Step back and reflect on a time when you received criticism at work or school. How did you respond verbally? How did you respond nonverbally? How did the environment contribute to your communication?
Visit the Dick’s Sporting Goods website and look at the company’s customer reviews and feedback. Do you believe Dick’s does an effective job of listening to its customer base? Are there any
Think about the ways you use the internet and social media to gain knowledge about businesses and products. How important is peer and customer feedback to you in your own purchasing decisions? Write
Identify a movie or television show in which a character engages in poor listening techniques. What nonverbal cues does he or she give off that show a lack of interest? What critical listening skills
Define hearing versus listening.
Explain the difference between external noise and internal noise.
Technical words used by specialized groups are known as _____________.
_____________ is any assumption we make or attitude we have about a person, an issue, or a topic before we have heard all the facts.
_____________ are interested in demonstrating concern for others’ emotions and interests, finding common ground, and responding.
Identify the different components of the HURIE R model.
_____________ occurs when a speaker includes too many details in a message, making it difficult for the listener to comprehend.

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