Questions and Answers of Business Communication Process

_____________ listening asks you to evaluate the information being sent.
What is the difference between hearing and listening, and why does it matter?
List three barriers to listening. Which barriers most frequently affect your ability to listen?List the steps you will take to improve your ability to avoid these barriers.
What is listening bias, and how has it affected your communication interactions in the past? What can you do to avoid it in future interactions?
List and define the four listening styles. Which style do you most relate to? Will this change now that you know how listening affects your professional excellence?
What is the difference between active and passive listening? Conversational and presentational listening?
Visit a business news website (such as Forbes or a similar organization) and identify three types of employment advice it offers that you haven’t learned in class. Do you find this advice to be
Watch a YouTube video (or some other type of multimedia example) that shows a realistic mock interview. Put yourself in the place of the interviewee and use the KE YS process to analyze his or her
Visit your campus employment aid center. Many colleges and universities will offer to guide you in creating your résumé and cover letter, as well as do mock interviews. Take advantage of the advice
Identify the six stages of the job interview process.
_____________ requires you to research opportunities in your major that correspond with your goals and priorities.
A(n) _____________ provides a picture of who you are as an employee by highlighting your skill set.
A(n) _____________ is a one- or two-sentence declarative statement about your career goals.
A(n) _____________ accompanies your résumé and serves to introduce you as a potential employee, highlight your résumé, and demonstrate your writing skills.
_____________ explore how you have handled past situations, as well as asking you to respond to hypothetical situations.
A(n) _____________ is a discussion between two or more parties to reach an agreement that concludes some matter.
It is _____________ for an interviewer to ask an interviewee questions relating to race, color, religion, sex, national origin, disability, or age.
Discuss the experiences you’ve had interviewing. How did the interviews go? Were you nervous? What will you strive to do differently in preparation for future interviews?
Take a moment to reflect on your dream job. Have you conducted an electronic search of the organization? What is it about the organization that makes you want to work there?
What are the qualities you’re looking for in an employer? Related to some of the information in this chapter, how could you retrieve information to see if those qualities exist?
Discuss the resources your campus has in place to support the job-seeking process. Do you plan to use these resources?
Take an inventory of your email address and any virtual networks such as Facebook or Instagram where you have a membership or maintain a profile. Is there any information an employer could retrieve
Locate a website and take a cultural sensitivity test. After completing the test, analyze your score. Does your score reflect your personal opinions concerning the importance of workplace diversity?
Visit your local or state government website and research employment demographics as they relate to racial and cultural diversity. Compare the posted findings with census information about the
Locate a website for a nationally recognized company and examine its statements and positions about workplace diversity within the organization. Does the company’s position accurately reflect its
What do assimilation and socialization refer to?
Define organizational culture.
___________ are practices, behaviors, celebrations, and traditions common to people, organizations, and institutions.
Being aware of diversity that is present in any working or social environment is known as ___________.
The term ___________ refers to a culture’s orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the
List the different types of questioning used to gather information about an organizational culture.
People who are viewed as having cultural competence are usually masters of a practice known as ___________, which asks others if their sense of understanding is correct or incorrect.
___________ refers to the categories of people based on physical characteristics such as skin color, dimensions of the face, and hair.
Discuss the attitude or mindset you have about work and finding a job. What are the primary factors (e.g., family, prior work history) that have influenced your attitude? Do you think these factors
How would you describe the organizational culture at your college or university? How were you assimilated into the culture?
What artifacts, rituals, language/jargon, and narratives/stories have you observed in your workplace?
Can cultural diversity be fostered in the workplace through employee education and training? What experiences have you had, if any, concerning diversity training or education?
Related to organizational culture, what are your impressions of companies such as Starbucks and Zappos? What, if anything, stands out to you about their organizational cultures that makes them
Use the internet search engine of your choice (Google, Bing, Yahoo!, etc.) to search for “the top 10 best companies to work for.” After looking over the rankings and explanations for each
Examine how interpersonal communication occurs within your college or university. How easy is it to get into contact with other students, professors, or administrators? Write a statement discussing
Pick a social media website and evaluate the communication interactions that occur there. Does the interpersonal communication on the website foster open discussion, or are many people maligned for
Define interpersonal communication.
____________ describes how employees and supervisors do not share the same view of some fundamental areas such as organizational issues or basic job duties.
____________ occurs when some, but not all, of the information is passed on to the supervisor.
____________ occurs when an employee acts warm and friendly toward the supervisor.
Explain the difference between an internal customer and an external customer.
Explain the foundations of Communication Privacy Management theory.
____________ means practicing the behaviors of social etiquette or good manners in a professional setting.
____________ in the workplace refers to feelings of closeness, trust, and affection in professional and interpersonal relationships with coworkers, clients, or bosses.
What are your strengths when it comes to interpersonal communication? What areas do you plan to develop?
Make a list of several positive customer service experiences you’ve had. Did interpersonal communication impact your service experience? If so, what makes the difference in these experiences
As a manager or leader, what steps would you take, if any, to educate your employees about interpersonal communication?
Do you believe companies should have policies that forbid dating among employees?Why or why not? Should companies have policies forbidding supervisors and subordinates to have nonromantic
Make a list of private topics that you believe should not be discussed in professional settings, and then think of a time when your privacy was violated by someone. Was it an invasion of your private
Find an example of a team-building exercise from your previous school or work experience. Did you find the exercise beneficial or effective? Write a brief response weighing positive and negative
Watch a video detailing some type of team-building function (e.g., military boot camp, exercise classes, athletics). Attempt to identify the purpose of the team-building exercise, as well as why it
Form several small teams within your classroom with the goal of reaching a shared objective (e.g., solving a math problem, logic riddle, or anything else applicable). Have the teams try to complete
Define a team.
A(n) _____________ is a guide or an overview of the topics that will be covered during the meeting.
A(n) _____________ is an unwritten rule of behavior.
Explain the difference between task roles and relationship roles.
_____________ is the act of choosing among a set of alternatives under conditions that necessitate choice.
Identify the steps in John Dewey’s Reflective Thinking Process.
_____________ are the standards used to make a decision.
_____________ is the tendency among members of highly cohesive groups to self-censor, suspend critical thinking, and make faulty decisions.
Think about the last project you worked on with others. Would you define that as a group or a team experience? Why would you use that label?
Step back and reflect on some meetings in which you have participated. How did the environment, topics, and participants contribute to the communication in those meetings?
During meetings, do you share in the leadership? What roles do you play? When you have a designated leadership title, do you act as a coach? What norms do you use to help facilitate effective
When it comes to innovative problem solving, in which role (explorer, artist, judge, or warrior) do you excel, and which role must you work to develop?
How do you handle conflict? Have you ever tried a unite approach? Why or why not?
Go to a major technology company’s website and look over some of its latest consumer products. How much more developed are they than what you currently use? Write a short response that compares and
Have a “mock” face-to-face discussion with a friend, coworker, or family member about a descriptive subject of your choice. Afterward, try to replicate the same conversation via text or email.
On any social networking site, conduct a self-inventory of your knowledge about the jargon and acronyms used. How often do you use these shortcuts in your online interactions: lol, imo, ftfy, and the
Define a virtual work team.
Explain the goal of workplace surveillance systems.
_____________ is the study of time as communication and/or as a communication function.
_____________ refers to the avoidance of checking email, sending text messages, watching television, or answering the phone.
_____________ occurs when information, requests for feedback, new projects, responses to questions, phone calls, and required online classes for work—on top of taking care of loved ones, children,
_____________ refers to sending authentic-looking but fraudulent emails designed to steal sensitive personal information.
A(n) _____________ is a hostile electronic message that is blunt, rude, insensitive, or obscene.
_____________ are exchanges of messages about a topic using email and other professional electronic tools to encourage participation that will ideally lead to new ideas, strategic planning, and
Discuss an example of a time when you misunderstood another person in a text message, an email, or an instant message. How did you respond to the misunderstanding? Did you and the other person clear
Do you have a Facebook, Twitter, or related account? Is there anything posted in your profile that you think could potentially harm your credibility as a professional?
How do you express emotion when communicating with various forms of technology covered in this chapter?
Can the drawbacks and risks associated with communication and technology be alleviated with employee education and training? What experiences have you had, if any, concerning training or education
Have you ever experienced information overload? If so, what are some strategies you implement to help you with time management, filtering spam and email forwards, excessive text messages, and other
Visit the website of public relations firm Affect (www.affect.com). In the blog section, pick a blog of your choosing and analyze the writing. As a professional communicator, do you find the writing
Find a video example of a company currently in damage control over bad publicity. What (if any) steps has the company taken to improve its public relations? As a communication professional, what
Find an example of how your workplace or school practices written communication with you personally (e.g., course syllabus, job orientation newsletter). Is the overall message easy to read and
Describe the difference between general language and specific language.
A(n) ______________ is a list of questions that encourage the writer to think about audience, purpose, key issues, and delivery.
______________ serve as a form of written communication used in business and professional settings to provide feedback to employees about how they are performing on the job.
What type of documented letter would you need as part of a university admission or employment application?
______________ are descriptions of new policies/procedures and changes to those that are already in place.
A(n) ______________ is an inventory or evaluation of the communication practices of an organization (also known as a communication audit).
______________ refers to the development of a plan that emphasizes goals, initiatives, strategies, and targets utilized to help employees strive for a shared vision and commitment to the core values
Discuss an example of a time when you were offended by written communication. How did you respond? Did you use written communication for your response, or did you respond in person?
Do you have concerns about other forms of written communication not covered in this chapter? As a professional, what steps would you take if you were asked to use a form of written communication with
What steps do you or will you take on the job that will help you strive for professional excellence with written communication? What strategies do you have, if any, that work for you?
Take a moment to reflect on your experiences with written communication. Have you ever been caught in an email or letter exchange that crossed the line from professional to uncivil? What can

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