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business
business communication process
Business Communication Essentials A Skills Based Approach To Vital Business English 5th Edition Courtland L. Bovee - Solutions
=+1. How did the presenters demonstrate their knowledge of the audience?
=+3. Explain the importance of anticipating objections likely to be raised during a presentation
=+2. Discuss the role of teamwork in preparing and delivering complex presentations
=+1. Reiterate the importance of knowing your audience before creating and delivering oral presentations
=+5. Is business etiquette in most of Latin America considered relatively formal or relatively informal?
=+4. How do many outsiders view the issue of business and government corruption in Latin America?
=+3. How have imperial conquests and slavery affected the populations and cultures of Latin America?
=+2. How is business influencing the economic gulf between urban and rural populations in Latin America?
=+1. Explain what the video means when it says that your own culture can“sneak up on you.”
=+3. Explain some of the major cultural contrasts within Latin America and their impact on international business operations
=+2. Identify factors that might lead to cultural change in Latin America
=+1. List key aspects of Latin American cultures and indicate the influences on their development
=+amount of research to learn more about culture and other local characteristics. What method do you feel is most effective for gathering useful, accurate, and up-to-date information regarding cultural issues?
=+5. The video mentions that some companies have trusted contacts in a country they wish to do business with, while other companies rely on a significant
=+4. What challenges does a company face when trying to hold a conference call or video meeting with affiliates and employees around the world?
=+local language and dialect of the people it conducts business with?
=+3. How does a company ensure that a message is properly translated into the
=+2. What characteristics of a country’s culture need to be researched to ensure business success across borders?
=+3. Explain the critical role of time in global communication efforts
=+2. Identify barriers to effective communication across borders
=+1. Discuss the challenges of communicating in the global workplace
=+the results you want … to connect with an audience.” Do you agree that this statement is as true in business as it is in comedy? Support your chosen position.
=+5. As president and managing director of Second City Communications, Tom Yorton says the following: “You have to be willing to fail to be able to get
=+4. How might the “Yes and” rule of improvisation be used to train customer service representatives at an L.L. Bean or a Dell call center? Without physical cues, such as facial expression and body language, is the “Yes and” rule still effective?
=+3. What other workshops might Tom Yorton want to offer companies in response to the current economic and political climate?
=+2. Would ABC’s talkative guest Kay Jarman, the 47-year-old award-winning salesperson, be a good candidate for Second City’s training workshop?
=+1. How do the exercises featured in this video address the contrasting needs of the trial lawyer, the divorce lawyer, and the media buyer?
=+3. Discuss the importance of active listening both socially and professionally
=+2. Identify the ways to overcome barriers to effective communication
=+1. Understand the functions of interpersonal communication in the workplace
=+5. Is the indirect approach to negative messages deceptive? Shouldn’t communication always be straightforward and direct? Be prepared to explain your answer.
=+4. Can a buffer also make the task of delivering negative messages less stressful? Why or why not?
=+3. How does a well-written buffer in an indirect negative message help the receiver accept the bad news?
=+ Are you wasting your company’s money by spending time on such efforts?
=+2. If you need to deliver bad news to a person with whom you will probably never interact again, how can you justify taking extra time and effort to communicate carefully and respectfully?
=+1. Is paying attention to standards of etiquette likely to save time or cost time in the workplace? Why?
=+3. Identify situations in which the indirect approach is likely to be more effective than the direct approach
=+2. Identify the five goals that every bad-news message should seek to achieve
=+1. Recognize the negative impact that poor etiquette can have in the workplace
=+3. What advice does IBM give employees on the subject of receiving gifts from people outside the company?
=+2. How does IBM view misleading statements or innuendoes about competitors?
=+1. What does IBM want employees to do if they are aware of unethical situations within the organization?
=+5. Is it ethical to call in sick to work, even though you are not ill? What happens to your credibility if someone finds out you were not sick?
=+4. How can you be an effective business communicator without credibility?
=+3. Identify risks involved when you choose to act in an unethical manner.
=+of the true nature of the company’s financial condition, what would you have done?
=+2. The video mentions the role of misrepresentations in the collapse of Enron.If you were the head of communications at Enron and had some knowledge
=+1. Would you ever consider compromising your ethics for self-gain? If so, under what circumstance? If not, why?
=+3. Discuss the possible consequences of ethical and unethical choices and talk about the impact of these choices on direct and related audiences
=+2. Explain the importance of meeting your personal and professional responsibilities in an ethical manner
=+1. Describe a process for deciding what is ethical or unethical
=+3. Why is it important to have a companywide strategy for internal communication?
=+2. How does communication help align the efforts of everyone in the organization toward common goals?
=+1. What are the advantages of effective internal communication?
=+persuade people to buy an inferior product when a better product is available from the competition?
=+5. Can communication efforts be both effective and unethical? For example, what about a marketing campaign that uses compelling information to
=+4. How can you judge how much information to provide your audience in any given situation?
=+3. How can effective communication improve employee morale?
=+information but the only information available to you is imprecise and potentially unreliable?
=+2. How should you handle situations in which you are asked to provide solid
=+1. Why might new hires fresh out of college face challenges in learning how to communicate in the workplace?
=+c. Will you send your letter by e-mail, send it by regular mail, or place it on your supervisor’s desk?
=+b. Will you use the direct or indirect approach? Explain.
=+a. Will you notify your employer that you are joining a competing firm?Explain.
=+Write a letter of resignation to your supervisor, announcing your decision. In an e-mail message to your instructor, address the following questions:
=+You have decided to accept a new position with a competitor of your company.
=+c. Have all the applicants discuss what they said to convince the recruiters that they possessed each of the three desired qualities.
=+b. Have all the recruiters discuss how they assessed the applicant in each of the three desired qualities. What questions did they ask or what did they use as an indicator to determine whether the candidate possessed the quality?
=+a. Have each recruiter select and interview an applicant for 10 minutes.
=+candidates who demonstrate these three qualities: initiative, dependability, and willingness to assume responsibility.
=+fill 15 manager-trainee positions. The other half of the class will be candidates for the job. The company is specifically looking for
=+Divide the class into two groups. Half the class will be recruiters for a large chain of national department stores, looking to
=+d. If you choose to apply for a job with this company, what keywords would you include on your résumé? Why?
=+c. Armed with this information, what aspects of your background do you think might appeal to this company’s recruiters?
=+b. What Internet sources did you use to obtain this information?
=+a. What did you learn about this organization that would help you during an interview there?
=+research on the company; don’t limit your search to the company’s own website.
=+Select a large company (one on which you can easily find information) where you might like to work. Use online sources to gather some preliminary
=+5. Why is it important to distinguish unethical or illegal interview questions from acceptable questions? Explain. [LO-4]
=+4. If you lack one important qualification for a job but have made it past the initial screening stage, how should you prepare to handle this issue during the next round of interviews? Explain your answer. [LO-3]
=+how can you explain this situation to a prospective employer? [LO-4]
=+3. If you want to switch jobs because you can’t work with your supervisor,
=+2. How can you prepare for a situational or behavioral interview if you have no experience with the job for which you are interviewing? [LO-2]
=+1. How can you distinguish yourself from other candidates in a screening interview and still keep your responses short and to the point? Explain.[LO-2]
=+5. What are the three stages of every interview, and which is the most important? [LO-4]
=+4. Why are the questions you ask during an interview as important as the answers you give to the interviewer’s questions? [LO-3]
=+3. How does a structured interview differ from an open-ended interview?[LO-2]
=+2. What should your objective be for an interview during the selection stage?[LO-2]
=+1. What information or questions can you use when writing a follow-up message after submitting a résumé? [LO-1]
=+5 Identify the most common employment messages that follow an interview and explain when you would use each one
=+4 Explain how to succeed in all three stages of an interview
=+3 List six tasks you need to complete to prepare for a successful job interview
=+2 Describe the typical sequence of job interviews, the major types of interviews, and what employers look for during an interview
=+AIDA organizational approach to them
=+Explain the purposes of application letters and describe how to apply the
=+résumé and explain that you haven’t had time to create a conventional résumé yet? Why or why not? [LO-4]
=+opportunity for which the hiring manager asks interested applicants to email résumés as Microsoft Word attachments. You don’t want to let this opportunity slip by. Should you e-mail the manager a link to your online
=+5. You’ve completed an attractive, professional-quality online résumé but haven’t created a conventional résumé yet. You run across an intriguing job
=+Now that you’ve graduated from college, you’re writing your résumé. Will you include the finance company job in your work history? Explain. [LO-3]
=+been working there for six months, he fired you, saying that you had failed to be thorough enough in your credit checks. You were actually glad to leave, and you found another job right away, at a bank doing similar duties.
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