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business
essentials organizational behavior
Mastering Organizational Behavior 14th Edition Cecily D. Cooper, Don Hellriegel, John W. Slocum Jr. - Solutions
Review the Across Cultures Competency feature on Alcoa’s virtual teams. Assume you are a manager of a global organization and have been asked to lead a global virtual team. Based on the comments by the managers in this feature, what insights did you gain in how to lead this type of team?
Review the Communication Competency feature titled “Nestlé Digital Acceleration Teams.” What aspects of the communication competency are developed in the DAT training program?
Review the Teams Competency feature titled “Empowered Teams at W. L. Gore & Associates.” What special challenges might exist if a firm’s top-level management wanted to literally adopt Gore’s team-based culture, but the firm was publicly owned and traded on the New York Stock Exchange?
Think of one work-related team of which you are or have been a member during the past two years. In terms of the types of teams presented in this chapter, how would you classify it? Did it appear to be of more than one type? Explain.
Review the Teams Competency feature titled “Value-Based Care Teams at Cleveland Clinic.” Referring to the eight core influences on team effectiveness discussed in Section 12.4, what makes the patient care teams at Cleveland Clinic effective?
Review the Learning from Experience feature titled “Boeing’s Development of Teams and Their Leaders.”Go to the Boeing website at www.boeing.com. Click on “Our Principles” and then “Ethics & Compliance.”Scroll down and open the file titled “Ethical Business Principle Guidelines.”
Thinking of stories you have seen in the news, what business leader has clearly demonstrated ethical leadership? What did this leader do to make you perceive him or her as an ethical leader?
Think of a person that you know who comes closest to exhibiting transformational leadership. Describe at least one behavior of this person that is consistent with each of the components of transformational leadership.
Assume that you have just taken a job with a professional services firm. What insights provided in this chapter can help you be an effective “follower” in this situation?
Review the Self Competency titled “Lessons for Leading in a Crisis.” For each lesson presented, does the lesson reflect one or more of the core components of authentic leadership? Explain.
Refer to the Change Competency featuring Meg Whitman. Describe Whitman’s leadership style using the leadership concepts from this chapter.
In what three ways did a manager you have worked for use transactional leadership?
In the Learning from Experience feature, Isadore Sharp is reported as emphasizing the Golden Rule as the guiding principle of the culture of Four Seasons. What is the Golden Rule? Do Sharp’s behaviors reflect mastery of the ethics competency? Explain.
Refer to the Teams Competency in Chapter 10 on Coach Mike Krzyzewski. Also, go to www.coachk.com to find more information about his life, leadership philosophy, and accomplishments. Based on this information, which of the seven behavioral dimensions of ethical leadership does Coach K seem to
Refer to the Learning from Experience feature on Isadore Sharp. Also, go to www.fourseasons.com and click on “About us” to read more details about the culture at Four Seasons as well as Isadore Sharp’s corporate bio. Based on this information, which of the seven behavioral dimensions of
Think about your answers to the prior two questions. How can these observations inform the leadership style you choose to develop?
Did your leader score high (above 4) on any of the categories? Do you and other employees react positively to these behaviors? If so, how?
Did your leader score low (below 2) on any of the categories? Had you noticed these behaviors prior to this rating exercise? Do these behaviors cause problems at work?
Would you like to work for one of the Virgin Group companies? Explain.
What specific statements in this case appear to reflect idealized influence by Branson?
What specific statements in this case appear to reflect inspirational motivation by Branson?
What specific statements in this case appear to reflect intellectual stimulation by Branson?
What specific statements in this case appear to reflect individualized consideration, a core component of transformational leadership, by Branson?
Based on these stories, how would you tend to characterize the female board members in relation to the behavioral model of leadership?
What personality traits are suggested in the stories of the women leaders who serve on these various boards?
What aspects of power and interpersonal influence are suggested in these stories?
What competencies are most important to you in your use of power? Explain.
Would other individuals who know you well agree with your self assessment on the power matrix? Explain.
Based on your scores, what changes, if any, do you propose for yourself in the use of power? Explain.
Referring to the leader–member exchange (LMX) model, have you ever felt you were a member of a leader’s out group? How did you handle this situation?
Are people born to be leaders?
Assume that you have been selected as a team leader for four other classmates. The team’s assignment is to develop a 15-page paper on leadership and then present the paper to the class. This project represents 30 percent of the course grade. How might the Situational Leadership® Model be helpful
Review the Communication Competency feature on Paul Millman, the CEO of Chroma Technology. Which behaviors and decisions do and which do not reflect elements of the Situational Leadership® Model?Assume you are a consultant to Millman. Based on this model, what advice would you give him?
Review the Self Competency feature on Colin Powell’s lessons in leadership. What statements in the feature reflect “high consideration” and what statements reflect “high initiating structure”?
Think of a manager for whom you have worked. Did this manager exhibit more consideration or initiating structure behaviors? Explain with specific examples.
Referring to the Learning from Experience feature, what social influence tactics does John Legere use to influence his employees?
Would you be inclined to buy a Volkswagen at this time? Why or why not?
What concepts of trust are illustrated in this case? Explain.
Even if Winterkorn did not explicitly issue a directive to create and install the emissions defeat-device software, is there an aspect of his leadership style that could have precipitated the engineers to create and install these devices in VW cars?
Jeffrey A. Thinnes, a former Daimler executive who works as an ethics consultant for European companies, speculated about Winterkorn’s role in the scandal: “For something of this magnitude, one would expect that the CEO would know, and if he doesn’t know, then he’s willfully ignorant.”
Do your scores on team monitoring and team effort reflect that your team is working well together? If not, what can you do to improve your team’s process?
What problems might occur if you have high levels of trust in the team, but one of your team members lacks trust in the team?
Do you think any of your team members would rate the team lower in terms of trust? Why or why not?
What role has the company’s informal communication network played in this situation?
What barriers to communication may exist?
What steps can Bohn take?
Who else should Bohn talk to?
How might Bohn approach the head of maintenance?
Using the factors that foster ethical dialogue from Figure 8.3 what changes would you propose in your own communications with your manager?
Based on the assessment of your manager on the supportive scores (Part II), what suggestions and comments would you have for her or him if you were serving as a communication consultant to this individual?
Based on the assessment of your manager on the defensive scores (Part I), what suggestions and comments would you have for him or her if you were serving as a communication consultant to this individual?
Review the Change Competency feature entitled “Michael Ward’s Reflections on CSX’s One Plan Redesign.” What factors that foster effective communications are illustrated in this feature? Explain.
In what ways can you both agree and disagree with the following statement: “The Internet, e-mail, text messaging, and instant messaging are making it easier to communicate with people from different cultures.” Explain.
Describe your individual communication network at work or at school. Is it effective? Would you like to make any changes in it? Why or why not?
Describe the common nonverbal cues used by someone you have worked for. Are they usually consistent or inconsistent with that person’s verbal expressions? Explain.
Why is media richness important in interpersonal communication? Do changes need to be made in the pattern and frequency of use of the various media employed by the leadership in the organization for which you currently work or have worked? Explain.
Based on your diagnosis of feedback practices you experienced in a current or previous job through the completion of the instrument in "Diagnosis of Feedback Practices", which practices are least effective?How might they be improved?
How would you assess the level of ethical interpersonal communication in an organization at which you are or have been employed? Give concrete examples that serve as the basis of your assessment.
Review the Communication Competency feature on Ann-Marie Campbell. What key attributes of the communication competency were demonstrated by Ann-Marie Campbell as she connected with the associates at Home Depot?
In what ways do the barriers to interpersonal communication interfere with your development of the diversity competency?
Visit DineEquity’s home page at www.dineequity.com. Click on “Corporate Governance,” then “DineEquity Global Code of Conduct.” Read the section on “Conflicts of Interest.” Do you think these are effective statements on ethical business conduct? Explain.
Is Bridgewater a “cauldron of fear and intimidation” as described by Christopher Tarui? Or a company that operates on principles of “radical transparency” as described by CEO Ray Dalio? In other words, do you think the culture of Bridgewater played a role in these events?
What actions did Tarui take in response to the sexual harassment he experienced? Could he have done anything differently to improve his situation or chances of success at Bridgewater?
Is the “fight-or-flight” response evident in this case? Explain.
Of the seven competencies discussed in this book (communication, self, diversity, etc.), which three are likely to be most effective and important to you in managing your stress level? Explain.
Do your scores suggest that you need to take action to lower your stress level? If “yes,” what actions do you think would be most effective?
Have you experienced or witnessed workplace violence? If yes, did the organization’s leaders deal with it effectively? Explain.
Have you experienced or witnessed workplace bullying? If yes, did the organization’s leaders deal with it effectively? Explain.
How would others who know you assess you in comparison to (a) the Type A personality, (b) the Type B personality, and (c) the hardy personality? Explain.
Identify and list some of the stressors in a job that you have had. Which were the most difficult to deal with? Why?
Review the Change Competency feature entitled “Ortho-Clinical Diagnostics’ Wellness Program.” How does this program help reduce work stressors and modify behaviors?
Review the Self-Competency feature entitled “Chesley Sullenberger III, Captain of US Airways Flight 1549.”Based on the descriptions of Sullenberger, what characteristics of the hardy personality are illustrated? Tie the specific comments about him to each of the characteristics identified.
Have you experienced or observed workplace incivility? If yes, what impacts, if any, did it have on you or others? Explain.
Give an example of your use of the fight-or-flight response. In that situation, all things considered, was your response effective or ineffective?
Assume a leader is lacking in the diversity competency. How does this deficiency link to the severe workplace stress experienced by some or all employees?
What are the ethical implications for leaders who ignore the impacts of severe workplace stress on their employees?
What can organizations do to reduce stress for employees who must be laid off?
What type of high-performance reward system should Allstate choose to motivate its employees to reach its diversity goals?
At Section 2, we list some of the dimensions of an effective goal-setting program. Does Allstate meet these criteria?
Using Figure 6.2, evaluate Allstate’s goal-setting process. How does it work?
Why don’t employees use goal-setting concepts in their everyday life to control their weight, habits, and personal achievements?
Using the concepts found in the goal-setting model, how might you increase your performance?
Bella Goren, vice president for Customer Services Planning in Asia for American Airlines, is transferring a manager from American Airlines who is based in Dallas to Japan. What cultural issues might he encounter when rewarding employees in Japan?
What are some problems that employees might face in an organization that has adopted a skill-based pay program?
To what extent are ex-CEO John Stumpf and other executives at Wells Fargo responsible for front-line employees creating fake accounts? Should the bank have fired the 5,300 errant workers?
Why does the diversity program at Lockheed Martin work?
What are some of the negative issues associated with goal-setting programs?
Jay Beck, general manager at Benefit Partners, a company that specializes in human resource management, said: “If you cannot define it and measure it, you are not going to get it.” What implications does this statement have for setting goals? For measuring them?
Patrick Droesch, vice president of executive dining at Club Corporation of America, says that oftentimes leaders commit the error of measuring the wrong behaviors with excruciating accuracy. What implications does this have for leaders setting goals with their employees?
What factors influenced your level of goal commitment to this course? Did your level of commitment change after receiving feedback on an assignment or test? Explain.
What are some ethical problems associated with performance-based reward programs? What abuses can occur? How can leaders correct such abuses?
Visit Enterprise at www.enterprise.com. Click on “Careers,” then click “Our Company” and go to “Rewards and Benefits.” Does Enterprise appear to offer an appropriate mix of rewards for employees?
Would you like to work for SAS? Why or why not?
Using the models of employee motivation discussed in this chapter, explain why SAS consistently makes the list of “Best Companies to Work for in America.” Go to www.sas.com and click on “About SAS” for more company information.
To what extent does SAS appear to rely on intrinsic versus extrinsic motivation to achieve high performance from employees?
What aspects gave you the most job satisfaction? Why?
What things influenced your ranking? What motivational concepts did you rely on for making your decisions?
Imagine that you have just been selected to become a new sales manager for Dell Computers in Mexico.What would you do to motivate employees to become high producers?
Imagine that you have been selected for an office visit at SEI Investments for a financial analyst position.What are leaders looking for in that interview to decide whether or not to hire you?
Why are some individuals motivated to cheat?
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