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business
essentials organizational behavior
Organizational Behavior 9th International Edition Robert Kreitner - Solutions
5= Invent other options.
Contrast Maslow's, Alderfer's, and McClelland's need theories.
Specify issues that should be addressed before implementing a motivational program.What is the source of conflict between the school system and the union?
To what extent does Denver’s pay plan build on recommendations from equity and expectancy theory?Explain.
What role does organizational culture play in this case?
Using the various motivation theories discussed in this chapter, how would you revise the pay plan so that it would be acceptable to both the school system and union? Provide specific recommendations.
A retrocession is like getting a sales commission and thus should be allowed.
This is another way that bankers are taking advantage of investors. Commissions should be passed to investors and not kept by bankers. This practice should be against the law.
Bankers should be required to disclose this issue to potential investors and then let individuals decide for themselves. A person may be okay with this practice because they have a long-term relationship with the banker.
Invent other options.
What makes a workplace “fun?” What are your personal on-the-job experiences with productivityenhancing fun? Describe them.
Why do Kenexa’s leaders have no excuses when it comes to creating a productive performance management program?
If you worked as a salesperson for Kenexa, what would be the key talking points in your sales pitch?
In terms of Thomas’s four building blocks in Figure 9–3, how would you rate Kenexa’s potential for generating intrinsic motivation? Explain.
Would you like to work at Kenexa? Why or why not?
Let’s be practical, this is a good commonsense motivational practice in today’s workplaces. Explain your ethical reasoning.
This practice is okay on a case-by-case basis.Explain how managers should selectively enforce a“no personal work on company time” policy.
This is bad management because it serves to condone and even encourage unethical conduct. Clear ethical rules against doing personal work on company time need to be written, promulgated, and enforced. Agree or disagree? Explain.
Invent other options. Explain and discuss.
Define social loafing, and explain how managers can prevent it. How do the concepts of roles and norms figure into this case? Explain.
What are the implications for mixed-gender work groups? Is this a good way to combat sexual harassment? Explain.
Does this attitude shift make groupthink more or less likely? Explain.
Big mistake. Unwind the situation as quickly and graciously as possible, preferably in person. Explain how.
Don’t panic. Let the online relationship whither away from lack of attention.
Play along for awhile in hopes the boss has a short online attention span and will flit off to pester others.
You’ve made a bad decision; now don’t compound it by alienating your boss. Participate in the virtual relationship, applying your own ethical boundaries.Explain those boundaries.
Invent other interpretations or options. Discuss.NOTE: In a recent survey of 1,070 employees, 30% consid
Explain how a work group becomes a team. p-698
Identify and describe four types of work teams. p-698
Explain the model of effective work teams, and specify the two criteria of team effectiveness. p-698
Identify five teamwork competencies team members need to possess. p-698
Discuss why teams fail. p-698
List at least four things managers can do to build trust. p-698
Distinguish two types of group cohesiveness, and summarize cohesiveness research findings. p-698
Define virtual teams and self-managed teams. p-698
Describe high-performance teams and discuss team leadership. p-698
Using Table 11–1 as a guide, what did Xplane have to do to create a team when the Madrid firm was acquired? Explain. p-698
Should Xplane’s employees have been instructed ahead of time in both the cross-cultural competencies back in Table 4–4 and the teamwork competencies in Table 11–3? Explain how it should have been done. p-698
How important is trust with this sort of international virtual team? Explain how you would have established trust more quickly. p-698
Which type of cohesiveness, socio-emotional or instrumental, is more important in this type of team building? Explain. p-698
What advice would you give Xplane’s CEO Aric Wood about managing a virtual team, team building, and team leadership? p-698
TCF shouldn’t have taken government bailout money if it didn’t really need it. Explain your ethical reasoning. p-698
Cooper did the right thing to protect management’s right to run the company as it sees fit. Explain your ethical reasoning. p-698
Congress doesn’t understand the value of first-rate team building in competitive business organizations.How would you explain the ethics and practical value of such expenditures if you were called to testify before a congressional committee? p-698
Compare and contrast the rational model of decision making, Simon's normative model, and the garbage can model. p-698
Discuss eight decision-making biases. p-698
Discuss knowledge management and techniques used by companies to increase knowledge sharing. p-698
Explain the model of decision-making styles. p-698
Explain the model of intuition and the ethical decision tree. p-698
Summarize the pros and cons of involving groups in the decision-making process. p-698
Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making. p-698
Describe the stages of the creative process. p-698
Discuss the practical recommendations for increasing creativity. p-698
Compare and contrast the rational model of decision making, Simon’s normative model, and the garbage can model. The rational decision-making model consists of identifying the problem, generating alternative solutions, evaluating and selecting a solution, and implementing and evaluating the
Discuss eight decision-making biases. Decisionmaking bias occurs as the result of using judgmental heuristics. The eight biases that affect decision making include (1) availability, (2) representativeness,(3) confirmation, (4) anchoring, (5) overconfidence,(6) hindsight, (7) framing, and (8)
Discuss knowledge management and techniques used by companies to increase knowledge sharing. Knowledge management involves the implementation of systems and practices that increase the sharing of knowledge and information throughout an organization. There are two types of knowledge that impact the
Explain the model of decision-making styles. The model of decision-making styles is based on the idea that styles vary along two different dimensions:value orientation and tolerance for ambiguity. When these two dimensions are combined, they form four styles of decision making: directive,
Explain the model of intuition and the ethical decision tree. Intuition consists of insight or knowledge that is obtained without the use of rational thought or logical inference. There are two types of intuition:holistic hunches and automated experiences. In turn, there are two sources of
Summarize the pros and cons of involving groups in the decision-making process. There are both pros and cons to involving groups in the decision-making process. Although research shows that groups typically outperform the average individual, there are five important issues to consider when using
Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making. Group problem-solving techniques facilitate better decision making within groups. Brainstorming is used to help groups generate multiple ideas and alternatives for solving problems. The
Describe the stages of the creative process. Creativity is defined as the process of using imagination and skill to develop a new or unique product, object, process, or thought. There are five stages of the creative process:preparation, concentration, incubation, illumination, and verification.
Discuss practical recommendations for increasing creativity. Creativity can be enhanced by effectively managing the stages of creativity and by fostering a positive and supportive work environment. People need the time and space to be creative. Managers are encouraged to create a“safe" work
How would you describe Mulally’s approach to decision making? P=879
Is Mulally’s approach more characteristic of the rational, normative, or garbage can models of decision making? Discuss your rationale. P=879
What type of decision-making styles are most and least consistent with Mulally’s approach to decision making? To what extent is Ford following the practical recommendations of increasing creativity? P=879 Explain.
What are your key takeaways from this case? P=879
Absolutely. Hospitals should not have to provide free care to someone who has money stashed away in the bank or 401(k) plans. This is a good way to detect if someone is lying or trying to “game” the system. P=879
Absolutely not. A hospital has no business accessing private information about patients without their knowledge. P=879
Yes, under three stipulations: (1) the patient gives permission, (2) the patient gets to see the report, and (3) credit scores are not used as the sole criteria to make decisions about getting care. P=879
Invent other options. P=879
Define the term conflict, and put the three metaphors of conflict into proper perspective for the workplace. LO.1
Distinguish between functional and dysfunctional conflict, and discuss why people avoid conflict. LO.1
List six antecedents of conflict, and identify the desired outcomes of conflict. LO.1
Define personality conflicts, and explain how managers should handle them. LO.1
Discuss the role of in-group thinking in intergroup conflict, and explain what management can do about intergroup conflict. LO.1
Discuss what can be done about cross-cultural conflict. LO.1
Explain how managers can stimulate functional conflict, and identify the five conflict-handling styles. LO.1
Explain the nature and practical significance of conflict triangles and alternative dispute resolution for third-party conflict intervention. LO.1
Explain the difference between distributive and integrative negotiation, and discuss the concept of added-value negotiation. LO.1
How did Selina Lo’s interpersonal style evolve in terms of the conflict metaphors discussed in this chapter? LO.1
What evidence of functional and dysfunctional conflict is apparent in this case? LO.1
What did Selina Lo need to learn early on about emotional intelligence, as discussed in Chapter 5? How would it have impacted her management style?
How would you handle a boss with the win–lose style Selina Lo exhibited early in her career?Explain. LO.1
Using Table 13–2 as a guide, what lessons about cross-cultural conflict did Selina Lo need to learn early in her career? LO.1
Which conflict-handing styles are evident in this case? What was their comparative effectiveness? LO.1
These guys are simply high-spirited thoroughbreds who kick up some dust while helping us win the race. Just stay out of their way. LO.1
The good results these men get are more than offset by the negative impact their feud has on company productivity and morale. A coalition of employees needs to confront the boss with the facts and recommend corrective action. LO.1
In this obvious clash of personalities, one of these bullies must be fired. Or should the company fire both? LO.1
The boss is clueless, so someone needs to elevate the issue to the board of directors. LO.1
A brave coworker who has the respect of these feuding men needs to take them aside for a little talk about workplace civility, to break the cycle of dysfunctional conflict. This would be a win–win option, where everyone could save face and upper management wouldn’t be dragged into the fray.
Let’s take sides in this feud and fight it out until there’s a clear winner and loser. LO.1
Invent other options. Discuss. LO.1
Review the five dominant listening styles and 10 keys to effective listening. k-76
Describe the communication differences between men and women, and explain the source of these differences. lo5
Discuss the formal and informal communication channels. lo5
Explain the contingency approach to media selection.p=963
Describe the Internet Generation, and discuss the pros and cons of teleworking.k=23
Specify practical tips for more effective e-mail and cell phone etiquette. p-741
Have you ever been frustrated with out-of-date information technology in the workplace? If so, explain how it hampered your communication.
From a strategic standpoint, what are the arguments against uncontrolled information technology in the workplace?
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