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business
essentials organizational behavior
Essentials Of Organizational Behavior An Evidence Based Approach 1st Edition Terri A Scandura - Solutions
[For the Sharahadans:] What things did your American guests do that you found confusing or frustrating?
[For the Americans:] What kinds of cultural differences did you notice in your discussion with the Sharahadans?
Did you come to an agreement? What was the agreement? If not, why not?
Provide an example of a time when you were uncomfortable with something you experienced with a person from another culture. Reflect on this experience. What did you learn from this?.
Which of the five tactics for cultural agility do you feel is most important and why?
Provide an example of how a low-context culture would approach a business negotiation.
Describe how team members from a highcontext culture (Japan) would interact with members from a low-context culture(Germany). How can these cultural differences be addressed?
Provide another example from your experience or advertising of a (a) high-context and (b) a low-context communication.
It seems that Mayer is counting on her employees to come up with the answer that will revitalize the company. What kinds of communication channels will be required? What changes do you think should be made to Yahoo’s other policies and culture in order to facilitate the needed communication for
Do you think that Yahoo really needed to remove telecommuting to enhance communication and collaboration? To enhance speed and quality? What else could Mayer and Yahoo managers done to motivate employees to be more accurate, swifter, more creative, more talkative, and more collaborative?
How do you think this policy change affected employee attitudes and employee motivation? Do you think that this change positively or negatively affect communication within the organization in the short and long term? How could the situation influence organizational effectiveness?
What type of message did such a decision send to Yahoo employees? To the rest of the world? How might the medium (an internal memo) have affected the employees’ interpretation? What would have been a better way to communicate this change to employees?
The memo stated this: “Speed and quality are often sacrificed when we work from home.” How might Yahoo executives have come to this conclusion?
This research is based upon generalizations, and leaders must be careful not to stereotype employees. Give an example of a man who exhibits a more female pattern of indirect communication. Give an example of a woman who exhibits a direct communication style(these examples can be from your
Explain how you could use active listening(discussed earlier in this chapter) to more effectively communicate with someone of the opposite gender.
Discuss this case in terms of the characteristics of groupthink from Chapter 9(group rationalization, direct pressure, suppression, and illusion of unanimity). What role do you think communication plays in the emergence of groupthink?
Explain how the grapevine had both negative and positive effects in this case.
2 | 5 (see the example below).
According to the following scale, fill in your scores for Person A and Person B. For each question, you will have two scores. For example, on question 1, the scoring might look like this:
Think of two different situations (A and B) where you have a conflict, a disagreement, an argument, or a disappointment with someone, such as a roommate or a work associate. Write the name of the person for each situation that follows.
Think about the other alternatives to conflict—compromise and collaboration—that don’t involve one side losing and the other winning. In situations like the one in the case, is it possible for both sides to come to a compromise or collaboration? Why or why not? How might the number of parties
Take the opposite position to your point of view, and write a paragraph explaining the other point of view.For example, if you think the navy was wrong to fire Captain Honors, then write a statement that supports firing him.
How open are you to another point of view on this case?
Do you think the navy was justified in firing Captain Honors? Explain your position.
How did the experience of incivility(previously described) make you feel? What did you do about it?
Provide an example of an incident that you have experienced that was rude and discourteous, displaying a lack of regard for others. This can be an example you or another person at work or school experienced.
You’ve come up with what you think is a great idea for the phone, and your teammates, who you have developed a very good relationship with, like it as well. How can you be sure that it is a good idea and not a by-product of the groupthink effect?
How could leadership changes hinder the team’s relationships and effectiveness? Which do you think would have the most impact: the leader’s attitude, the leader’s personality, or the leader’s style?
With such a creative team, it’s likely you’ll come up with a number of ideas. How would the team decide what would be the best features to include? What factors do you think will be the biggest in making the decision? When should you call in a leader or supervisor?
In designing the Fire Phone, Amazon employees were tasked with being very creative. What do you think the different feature teams did to come up with creative ideas for the phone? How do you think Amazon evaluated the team’s success?
What do you think a team leader should do after brainstorming? In other words, how should the final decision be made?
Provide an example of how a team leader can train team members to defer judgment.
In these studies, training, being democratic, showing support, and giving feedback were important in developing team cohesion.Which do you think is most important and why?
To what extent can these findings for sports teams be applied to teams at work? What are the limitations of using sports examples?
Referring back to Chapter 7, relate this case to what you learned about organizational justice. What type(s) of justice does the case illustrate?
How do you feel about Ledbetter never receiving compensation from Goodyear for her lower wages for 10 years?
Explain Lilly Ledbetter’s reaction to learning she was being paid less than her coworkers based upon pay dispersion.
What are the implications of the Ledbetter case for the performance management system?
Based on motivation theory, we know that employees need feedback to perform well.Describe an alternative to performance appraisal that provides necessary feedback.
List the pros and cons of performance appraisals. Provide an example of when a performance appraisal has a positive benefit.
Do you agree that intrinsic motivation is a preferable way to influence performance? Why or why not? Why is autonomy so important to intrinsic motivation?
Discuss Pink’s premise in light of what you have learned about the effectiveness of positive reinforcement. Why are these criticisms valid(or not)?
Use the motivator–hygiene theory to explain why financial incentives were less related to effective motivation than nonfinancial incentives such as praise, leader attention, and opportunities to lead projects.
Explain why praise from the immediate supervisor was the most effective motivator using the principle of feedback discussed in this chapter.
Why is it important for a manager to consider the equity sensitivity of their followers?
Explain why overpayment satisfies employees regardless of whether they are equity sensitive or not.
Given the descriptions just given, do you consider yourself to be equity sensitive? In other words, do you believe that employees should be rewarded relative to their contributions?
How do you think making a decision with others would have influenced the decisions and decision-making process? How might have other’s perspectives, pressure, and persuasion influenced you?
What elements of the situation might have made the decision easier or harder to make?
What personal biases might have influenced you?
What differences in the results do you see?
Recall from the chapter the four key decision-making approaches (rational decision-making model, intuition, wicked organizational problems, and creative problem solving). Try to come to a decision for the organization using the tenants of each of these styles.
What are the key issues regarding the decision? What information are you going to want to find out before you decide on this investment?
One of the ways to avoid getting derailed is to keep your moral compass in mind. Give an example of leaders who have been derailed by not following ethical principles in their decision making.
Develop a plan for progression toward your graduation using the previously given guidelines.
Describe the impact of the gender composition of a team on the decision-making process(consider a team that has three women and two men)
This research shows emotions are related to decision making. Describe how emotions may enhance decisions.
What can be done to prevent bias and lack of attention to intuition from preventing decision-making failures?
Provide another example of a business mistake that illustrates the lack of attention to intuition.
In retrospect, the intuitive nature of the Coke blunder appears obvious. What perceptual biases may have influenced the decision to introduce the new Coke?
Lombardi instituted a rule that players could not drink standing at a bar. While not all players would drink alcohol or visit bars, the actions of those who did would be attributed to the entire team. What kind of effect is this? Why is it important to manage perceptions held not only by oneself
How did Lombardi’s changes to the team’s professionalism and physical ability help change the identity the Packers had created for themselves and their team?
The Packer culture was tolerant of losing before Lombardi took over. How might this culture have created a Golem effect?
How did Lombardi’s actions help change the players’ perceptions of themselves and their abilities? How did it create success for the Packers?
If high expectations are being communicated by the manager in the scenario, discuss what benefits might result. For the sake of contrast, pretend the manager in the scenario held low expectations for the employee(s).What might that low expectation manager have done in these scenarios, and what
If low expectations are being communicated by the manager in the scenario, answer this question: If you were the manager in this scenario and wanted your employee(s) to respond in a positive manner, what would you have done differently?
How do you think the employee(s) will react to the manager’s behavior? Choose several adjectives that you believe describe this reaction (e.g., angry, motivated).
Is the manager communicating high or low expectations to the employee by his or her behavior?
Provide an example of when a stereotype of another person has a positive effect.
In addition to a positive diversity climate, what else can leaders do to eliminate stereotype bias in hiring?
Give examples of other groups that might be affected by stereotypes in the hiring process.
Practice remembering names by developing memory aids using the NAME technique for the following names: Laura Ray and Kevin Rankin.
Explain how the primacy effect helps you remember people’s names during the focus phase of the FACE technique.
If you were the director of a hospital and going to do a survey of employee attitudes, which attitudes would you include on the survey? Why?
How might leadership and the personality of nurse managers and administrators be affecting the situation?
Which of the job attitudes from the chapter do you feel is the biggest contributor to nurse turnover? The smallest contributor? Why do you think so?
How might the changes Los Rayos made affect nurses’ attitudes? What problems to the hospital outcomes might poor nurse attitudes cause?
Do you think the results of this survey would change over time?
What might be the cause of the supervisor’s rankings being so different from the employees?
In comparing the different ratings, what might account for the different opinions between you and your group?
How would you ask them to help you in a positive and upbeat way? Write a brief speech or e-mail with your job search request.
How many people could you let know that you are searching for a job? List their names and how you know them (e.g., your internship mentor or a former boss).
List and discuss two other factors outside of the job that may affect job satisfaction.
Do you think the economy affects job satisfaction?
This study was conducted for government employees. Do you think that the results would be different for employees in the business sector? Why or why not?
What is “inclusive leadership” at IBM? How can diversity training increase this type of leadership?
The executive task forces for diverse groups focus on three questions: (1) What is required for your group to feel valued? (2) What is required to maximize productivity? (3) How do you influence the buying decisions of the group? What other questions should be asked?
This case study is set in the Netherlands. Do you think that the diversity initiatives could work anywhere? Why or why not?
What are the most important aspects of IBM Netherland’s vision for diversity?
How important is a balance between work and personal life to you? Explain.__________________________________________________________________________________________
What organizational rewards are meaningful to you? Why?__________________________________________________________________________________________ __________________________________________________________________________________________
What style of leadership do you prefer? Why?
What frequency and form of team meetings do you prefer?__________________________________________________________________________________________ __________________________________________________________________________________________
Do you multitask (do more than one thing at once)?__________________________________________________________________________________________
Are you interested in flexible working hours? Working from home? Why or why not?__________________________________________________________________________________________ __________________________________________________________________________________________
What is your preferred length of workday and the number of days worked per week?__________________________________________________________________________________________
What is useful about these attempts to understand different generations at the workplace?
Can you think of people of this age group that don’t fit the descriptions (i.e., they were born between 1981 and 1999)? What are they like, and why do you think they are different than how millennials are often described?
What are some limits to using categorizations of generations such as millennials to understand behavior in organizations?
What type of leadership training would you recommend to complement the selection process?
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