Questions and Answers of Essentials Organizational Behavior

Describe the steps of the rational decision-making process. Use buying a car as an example.
How does perception affect the decision-making process?
People often use shortcuts such as selective perception and stereotyping to judge other people more quickly. What are the good and bad aspects of this type of perceptual fast track?
What criteria are used by people when attributing a behavior to either external or internal causes? Describe these three criteria.
Suppose a worker went out of her way to help the boss complete a project on time. Some of her coworkers saw that behavior and thought she was selfishly trying to curry favor with the boss; others saw
Compare and contrast Hofstede’s and Global Leadership and Organizational Behavior Effectiveness ’s (GLOBE’s) national culture frameworks.
Describe the relationship between terminal and instrumental values.
What are two attributes of values? Why are values important in organizational behavior?
Identify and describe the five traits of the Big Five personality model.
Describe the Myers-Briggs Type Indicator ( MBTI ) personality framework. Based on the framework, what would you think was your personality type? Why?
Describe the two most common methods of assessing a personality. Which is likely to be the most accurate? Why?
Are emotions universal? Why or why not? Give examples in your answer.
Consider the impact of emotions on customer service. What is the effect of emotions and moods on customer satisfaction, and how does the concept of emotional contagion enter into this?
What are the sources of stress and emotional labor for employees?
Of the nine sources of emotions and moods identified in your text, which do you feel is the most critical and why?
Describe the three major emotional terms. How are they related and how do they differ?
Is job satisfaction a global concept?
List and describe the four employee responses to dissatisfaction.
How can managers increase job satisfaction and what are the organizational consequences when there are high or low levels of job satisfaction?
Compare and contrast the job attitudes discussed in this chapter.
What is the relationship between attitudes and behavior?
Describe the three components of an attitude. Give an example for each.
How can organizations effectively manage diversity?
Compare and contrast intellectual and physical ability.
Define intellectual ability. What is the relevance of intellectual ability to OB?
List and describe key biographical characteristics. How are they relevant to OB?
What is the role of stereotypes in an organization?
Describe the two main levels of diversity. Give an example for each.
Compare and contrast the three levels of OB analysis.
Taken from a managerial point of view, what do you think is the major OB challenge facing businesses today?
What behavioral sciences contribute to our understanding of OB? Select one of these behavioral sciences and describe how it helps managers.
How does the systematic study of OB help managers be more effective?
Why has the study of OB become a standard component of business school programs?
Define organizational behavior (OB). How can learning OB help you in your daily life?

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