Essentials Of Organizational Behavior An Evidence Based Approach 1st Edition Terri A Scandura - Solutions

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Why is job satisfaction not strongly related to job performance?
According to the equity model, if you did not get a raise you felt you deserved, how might you react?
Does John Schnatter, CEO of Papa John’s, appear to be intrinsically or extrinsically motivated?
Focus on some aspects of your own work in which you feel your performance is below your own expectations. Using your answers from "Designing a Challenging Job" explore some of the reasons for your level of performance.
Phil Jackson, after winning his seventh NBA title as a coach, said: “I don’t motivate my players. You cannot motivate someone. All you can do is provide a motivating environment and the players will motivate themselves.” Do you agree or disagree? What’s the reasoning behind your answer?
Apply the equity model of motivation to Starbucks’ approach and comment on whether Starbucks’partners are likely to feel their rewards are fair. First, assume the comparison other is another Starbucks partner. Next, assume the comparison other works at a different food and beverage retailer
To explore how Starbucks motivates its partners, go to www.starbucks.com. At the bottom of that page, look under the links “Retail Careers” and “Working at Starbucks.” To what extent is Starbucks using an intrinsic versus extrinsic approach to motivating its retail partners?
Why is a high motivating potential score more likely to lead to higher job performance than a low motivating potential score?
Visit any fast-food restaurant. Evaluate the motivating potential score of the order taker. As a manager, how might you redesign this job to increase the motivating potential score?
If you were Salatino, how might the concept of self-efficacy help you hire successful salespeople?
What kind of reinforcement schedule is used by Great Northern American to pay salespeople?
What kind of reinforcers does Salatino use to motivate his salespeople?
What actions can you take to increase your self-efficacy at either work or school?
Why does self-efficacy influence an individual’s behavior?
Gambling casino owners in Las Vegas, Reno, and Atlantic City use a variable ratio reinforcement schedule.Why do people find this schedule so addictive?
If you skipped a class or cut out of work to simply take the day off, what were the consequences of this behavior? How might your teacher or supervisor change your behavior to encourage attendance?
How can a leader raise an employee’s level of self-efficacy?
How do producers of self-help videos use social learning theory to change an individual’s behavior?
What schedule(s) of reinforcement did your parent(s) use with you to reinforce good behavior at school?
What are some positive and negative reinforcements that you have experienced either at school or work?How did these affect your behavior?
What are some issues surrounding the use of punishment?
Visit either a local health club or diet center and schedule an interview with the leader. What types of rewards does it give its members who achieve targeted goals? Does it use punishment?
In the Ethics Competency feature “Time Off for Bad Behavior,” what are some ethical dilemmas created by giving prisoners time off if they legitimately enroll in a substance abuse program while in prison? What behavior(s) are being rewarded? What is the schedule of reinforcement?
The Learning from Experience feature describes the reward system used for Uber drivers. Is the Uber system based on principles of positive or negative reinforcement? Do you think this is an effective system?
Which of the four types of corrective actions do you think is most appropriate? Explain.
Do you attribute Joan’s performance to internal or external causes? What is the rationale for your decision?
What is your evaluation of Joan’s performance in terms of consistency, distinctiveness, and consensus?
Have your scores affected your communications with others? Explain.
What competencies need to be further developed to improve your perceptual skills?
Which stereotypes do you believe are most widely held by leaders in organizations? Why?
Provide two real examples of the Pygmalion effect.
Describe an important task at which you failed. Describe a second important task at which you succeeded.Identify the attributions that you made to explain your failure and your success.
Give an example of a situation in which you attributed someone’s behavior to internal or external factors.What influenced your attribution?
Give three examples of the halo effect that you have observed personally.
If you take an assignment with an organization in a foreign country, what are some of the perceptual errors that you should avoid to complete the assignment successfully?
What are your scores on the "Impression Management Assessment" questionnaire? Based on these, how might the overuse of any tactic backfire on you and hurt your career advancement?
Review the Communication Competency feature showing different hand gestures in "COMMUNICATIONS COMPETENCY: Hand Gestures". Do you use any of these gestures? How might these be interpreted by people in different countries?
The individual forms perceptions of how ethical principles are portrayed in organizations through the behaviors of leaders, advertisements, news stories, and the like. Go to the Gap’s website (www.gap.com).What attributions can you make about their ethical principles from visiting this website?
Why did employees of the Lance Armstrong Foundation believe Armstrong’s denials over the years, despite mounting evidence?
What’s Ellison’s EQ? Why do individual’s work for him?
Using the Big Five personality factors, describe Ellison’s personality characteristics. How do these affect others?
Is EQ genetic or shaped by experience?
Use EQ to describe a friend. What are this person’s strengths and weaknesses?
How do these values influence the behaviors of individuals?
According to your perception of your culture, what values are most important in your culture?
Have you worked for an emotionally intelligent manager? If so, give an example of why you believe this manager has high EQ.
Think of an organization that you have worked for. What factors seemed to influence your commitment to this organization?
Don Tuttle, CEO of Top Gun Ventures, thinks that satisfied workers are more productive than less satisfied workers. Do you agree or disagree with him? Explain.
Describe how you can develop your hope attitude to improve your performance.
Can individuals change their attitudes without changing their behavior? Give an example.
Using the Big Five personality factors, describe the personality of (a) a close family member and (b) a person for whom you have worked. How do these factors affect your behavior toward them?
What influences on personality development seem most important to you? Why?
How might the values of a culture impact the development of a person’s personality? Referring to the five cultural dimensions discussed in the chapter, describe your native country’s culture.
Which key attributes of the change competency are illustrated in this case? Give a specific example of each attribute identified.
Which key attributes of the self competency are illustrated by Chris Tserng in this case? Give a specific example of each attribute identified.
Which key attributes of the diversity competency are illustrated in this case? Give a specific example of each attribute identified.
Would others who work with you closely or know you well agree with your self-assessment profile? In what dimensions might their assessments of you be similar to your own? Why? In what dimensions might they differ? Why?
Based on the competency most in need of development, identify three possible actions that you might take to reduce the gap between your current and desired level for that competency.
What does your overall profile suggest in relation to your needs for personal and professional development?
Review the Change Competency feature on “Indra Nooyi Leads Change at PepsiCo.” Which attributes of the change competency are illustrated in this feature?
Review the Teams Competency feature on “Grant Reid, President and CEO, Mars, Inc.” Which attributes of the teams competency are illustrated in this feature?
Review the Communication Competency feature on “John Legere, CEO, T-Mobile US.” What attributes of the communication competency appear to be illustrated in this feature? Is Legere’s approach to communication similar to that of other CEOs in his industry?
Review the Across Cultures Competency feature on “Carlos Ghosn, Chairman and CEO, Nissan-Renault Alliance.” Which attributes of the across cultures competency are illustrated in this feature?
Review the Self Competency feature on “Indra Nooyi’s Development Journey.” Which attributes of the self competency are illustrated in this feature?
Review the Diversity Competency feature on “Aetna’s Diverse Discoveries Program.” Which attributes of the diversity competency are illustrated in this feature?
Review the Ethics Competency feature entitled “Mary T. Barra, Chairman and CEO, General Motors.” Which attributes of the ethics competency are illustrated in this feature?
In the Learning from Experience feature, Indra Nooyi states: “Performance with Purpose rests on three pillars: human sustainability, environmental sustainability, and talent sustainability.” Go to the PepsiCo website at www.pepsico.com. Click on “What We Believe” and choose “Our Mission
What can you do to help overcome employees’ resistance to change both before the changes are implemented as well as during the change process? Is it simply behaviors that will need to change, or will attitudes need to change as well?
How can planning for organizational change help the company adapt? Think of several specific functional areas or processes that can be used to help facilitate this planned change.
Looking at the change models presented in the text, how might you unroll the changes you came up with? How can leaders help or hinder change?
What changes will the company need to make? In what areas should the company start making changes?
What three wishes do you have that would make learning always like this?
What did you learn?
Describe the experience.
What happened that made it a great learning experience?
In addition to discussing changes with employees, describe some other actions that leaders can take to improve employee adjustment to organizational change.
Explain why perceptions of leaders behaving unethically creates stress during organizational change. Consider the role of change uncertainty.
Do you agree or disagree with the statement that transformational leadership cannot be faked? Explain your position.
What can be done to address the organizational culture clash in B-MED and restore profitability?
Being that the two sets of employees came from different regions (i.e., Miami and Trinidad), explain the role of national culture in understanding the organizational culture issues in this case. What could have been done to ensure that both cultures (social and institutional) would mesh together?
Explain why existing B-MED employees were willing to work for Samuels without any issues, yet the employees from MM Healthcare had issues.
Compare and contrast the cultures of B-MED and MM Healthcare, using the seven characteristics of culture discussed in this chapter.
This study was conducted using a sample of managers in retail organizations. How might the results be the same or different in a manufacturing organization, a hospital, or a university? Explain your answers.
Were you surprised by the study’s findings?Why do you think White managers were also positively affected by pro-diversity climates in their organizations?
Explain why organizational commitment(loyalty, as discussed in Chapter 4) reduced the effects of a lesser diversity climate on intentions to quit.
Sometimes businesses fail. According to the Small Business Administration, more businesses close each month than open, and more than half of all new start-up businesses won’t last 5 years (www SBA.gov). If your business were to fail, what would you do to cope with the stress and emotional
With all this stress, how might you motivate yourself to keep going? How would you balance the need to cope from problems with the responsibility of giving it your all to keep your business going?
In some of these situations, the employees know things are bad and are likely feeling stressed and worried. What can you do to help employees cope with the situation? How can you keep your best employees committed and not jump ship to other, more stable firms?
For each of these scenarios, you’re definitely suffering a lot of stress. How might stress affect your attitude? What should you do to avoid creating a toxic work environment?
In these scenarios, both personal as well as business life are creating stress. How can the situation in your personal life make the stress in your business better or worse?
Explain why the source of social support(people at work compared with family and friends) makes a difference in the COR and stress.
Provide an example of using an emotionfocused strategy to reduce stress. Why is this less emotional effort than a problem-focused strategy (refer to Figure 13.4)?
Why do you think that time management is not related clearly to productivity(recall the discussion of eustress and the inverted-U relationship between pressure and performance discussed earlier in this chapter)?
One factor is the degree to which a person’s work area is organized—that is, not messy.Is your work area organized? Do you think it makes a difference in your stress and performance?
What can leaders do to be proactive about ethics to help employees avoid the experience of ethics-related stress?
Describe a situation at school or work where you felt pressure from others to do something unethical. How did you feel in this situation?
What should Brian do now? Develop a plan for addressing the situation.
What cultural values (Hofstede; GLOBE) help explain Chan’s reaction? What are the differences between the United States and China?
How could Brian have prepared more effectively for his international assignment (refer to the guidelines for culture shock and cultural agility)?
What are the real world implications of an exercise such as this one?

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