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exploring management
Exploring Management 1st Asia-Pacific Edition John R. Schermerhorn - Solutions
8 (a) People such as I can change the course of world affairs if we make ourselves heard. (b) It is wishful thinking to believe one can influence what happens in society at large.
7 (a) In my case, the grades I make are the results of my own efforts; luck has little or nothing to do with it. (b) Sometimes I feel that I have little to do with the grades I get.
6 (a) If one knows how to deal with people, they are really quite easily led. (b) I have little influence over the way other people behave.
5 (a) Getting promoted is really a matter of being a little luckier than the next person. (b) In our society, an individual's future earning power depends on their ability.
4 (a) It is silly to think that one can really change another person's basic attitudes. (b) When I am right, I can convince others.
3 (a) The number of divorces indicates that more and more people are not trying to make their marriages work. (b) Marriage is largely a gamble.
2 (a) The reactions of teachers often seem haphazard to me. (b) There is usually a direct connection between how hard I study and the grades I get.
1 (a) Promotions are earned through hard work and persistence. (b) Making a lot of money is largely a matter of breaks.
20 Put yourself in the position of a management consultant who specialises in MBO. The local chamber of commerce has asked you to be the speaker for its luncheon next week. The president of the association says that the group wants to learn more about the topic 'How to use management by objectives
19 What four questions could be used to set up a balanced scorecard for a small business?
18 How can a just-in-time (JIT) system reduce inventory costs?
17 How could clan control be used in a TQM program?
16 What type of control is being exercised in an after-action review?
15 Among the financial ratios often used for control purposes, current assets divided by current liabilities is known as the (a) debt ratio (b) net margin (c) current ratio (d) inventory turnover ratio
14 In a CPM/PERT analysis, the focus is on them together with the finished project. (a) costs; budgets (b) activities; sequences (c) timetables; budgets (d) goals; costs control over and the event, that link
13 In CPM/PERT, 'CPM' stands for (a) critical path method (b) control planning management (c) control plan map (d) current planning matrix
12 When one team member advises another team member that 'your behaviour is crossing the line in terms of our expectations for workplace civility', she is exercising a form of. the other person's inappropriate behaviour. (a) clan (b) market (c) internal (d) preliminary
11 When a supervisor works alongside an employee and corrects them immediately when a mistake is made, this is an example of. (a) feedforward (b) external (c) concurrent control. (d) preliminary
10 If an organisation's top management establishes a target of increasing new hires of minority and female candidates by 15 per cent in the next six months, this is an example of a(n) for control purposes. (a) input (b) output standard (c) clan (d) market
9 A team leader is not living up to the concept of MBO if they. (a) set performance objectives for individual team members (b) stay in touch and try to support team members in their work (c) jointly review performance results with each team member (d) keep a written record of performance objectives
8 A good performance objective is written in such a way that it (a) has a flexible timetable (b) is general and not too specific (c) is impossible to accomplish (d) can be easily measured
7 When MBO is done right, who does the review of a team member's performance accomplishments? (a) The team member (b) The team leader (c) Both the team member and the team leader (d) The team leader, the team member and a lawyer
6 The project. (a) exception (b) Taylor (c) Gantt (d) after-action chart graphically displays the scheduling of tasks required to complete the
5 A TQM program is most likely to be associated with (a) EOQ (b) continuous improvement (c) return on equity (d) breakeven analysis
4 Management by exception means (a) managing only when necessary (b) focusing attention where the need for action is greatest (c) the same thing as concurrent control (d) the same thing as just-in-time (JIT) delivery
2 When a soccer coach tells her players at the end of a losing game, 'You did well in staying with our game plan', she is using a(n). as a measure of performance. (a) input standard (b) output standard (c) historical comparison (d) relative comparison 3 When a car manufacturer is careful to
1 After objectives and standards are set, what step comes next in the control process? (a) Measure results (b) Take corrective action (c) Compare results with objectives (d) Modify standards to fit circumstances
3 You've had three years of solid work experience after earning your undergraduate degree. A lot of your friends are talking about postgraduate study, and they're pushing you to take time out to earn an MBA. There are potential costs and benefits if you go for the MBA. How can breakeven analysis
2 You have a highly talented work team whose past performance has been outstanding. Recently, though, team members are starting to act like the workday is mainly a social occasion. Getting the work done seems less important than having a good time, and performance is suffering. How can you use
1 A work colleague comes to you and confides that she feels 'adrift in her career' and 'just can't get enthused about what she's doing anymore'. Your take is that this might be a problem of self-management and personal control. How will you explain to her that using the steps in the management
11.3 describe useful control tools and techniques.
11.2 explain the types of controls used by managers
11.1 understand how and why managers use the control process
4 Given the information in the case study, would you categorise IGA/Foodland as a bureaucratic or adaptive organisation? Give examples to support your answer.
3 Given the nature of franchise stores, would you identify IGA/Foodland's organisational structure to be tall or flat? Give reasoning to support your choice. Following this, identify and discuss the type of approach to the structure that exists in IGA/Foodland.
2 From the information given in the case, what type of structure does IGA/Foodland have? Why do you think it benefits from the franchise system?
1 Knowing how decentralised Foodland's structure is and how IGA assists its stores in functioning. identify and discuss IGA CEO John Ross's managerial responsibility when looking after the stores. such as Foodland.
7 After the feedback session is complete, the instructor will call on observers for comments, ask the spokespeople for their reactions, and engage the class in general discussion about the exercise and its implications.
6 Spokespeople should deliver feedback to the instructor while observers make notes.
5 The classroom should be rearranged. The instructor should be invited in.
4 While the spokespeople are meeting, members remaining in the groups should discuss what they expect to observe during the feedback session.
3 Before the instructor returns, the spokespeople from each group should meet to decide how the room should be physically arranged (placement of tables, chairs, etc.) for the feedback session. This arrangement should allow the spokespeople and instructor to communicate while they are being observed
2 Select one person from the group to act as a spokesperson who will give your feedback to the instructor when they return to the classroom.
1 Within each group, create a master list of comments, problems, issues and concerns about the course experience to date that members would like to communicate to the instructor.
8 (a) Only as good as the procedure used (b) Only as good as the team leader's interpersonal and coaching skills
7 (a) An opportunity to provide direction and control (b) An opportunity to increase enthusiasm and commitment
6 (a) A time to confront performance problems (b) A time to express appreciation for performance accomplishments
5 (a) A time for managers to clarify standards and expectations (b) A time for workers to clarify job and career needs
4 (a) A time for managers to evaluate workers' performance (b) A time for workers to evaluate their managers
3 (a) A process with set procedures (b) A process with some flexibility
2 (a) A process planned for team members (b) A process planned with team members
1 (a) A formal process done annually (b) An informal process done continuously
20 Sy Smith is not doing well in his job. The problems began to appear shortly after Sy's job changed from a manual to a computer-based operation. He has tried hard but is just not doing well in learning how to use the computer to meet performance expectations. He is 55 years old and has been with
19 How do the graphic rating scale and the BARS differ as performance appraisal methods?
18 When is an employment test or a performance appraisal method reliable?
17 How does mentoring work as an on-the-job training approach?
16 Why is onboarding important in the HRM process?
15 When representatives of management and a labour union meet and negotiate the terms of a new labour contract, this process is known as (a) boycotting (b) collective bargaining (c) 360 feedback (d) profit sharing
14 An employee with family problems that are starting to interfere with work would be pleased to learn that his employer had a(n) (a) employee assistance (b) flexible benefits (c) comparable worth (d) stock options plan.
13 Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for (a) helping to recruit new workers (b) regular attendance (c) positive work attitudes (d) cost reductions that have been achieved
don't have up-to-date job skills. (d) It's easy to hire part-timers when you need them and let them go when you don't.
12 What is one of the reasons why employers are hiring more part-time or contingency workers? (a) It's difficult to get people to work full-time anymore. (b) Part-timers are known to work much harder than full-timers. (c) Full-time employees
11 When a team leader must rate 10 per cent of team members as 'superior". 80 per cent as "good" and 10 per cent as 'unacceptable', this is an example of the approach to performance appraisal. (a) graphic (b) critical incident (c) BARS (d) forced distribution
10 The purpose of performance review is being addressed when a manager describes training options that might help an employee to improve future performance. (a) development (b) evaluation (c) judgemental (d) legal
9 The selection technique known as step of the staffing process. to evaluate a candidate's job asks a job candidate to actually perform on the job for a period of time while being observed by a recruiter. (a) mentoring (b) job coaching (c) work sampling (d) critical incident testing
8 The assessment centre approach to employee selection uses skills. (a) intelligence tests (b) simulations and experiential exercises (c) 360 feedback (d) formal one-on-one interviews
7 Socialisation of newcomers occurs during the_ (a) orientation (b) recruiting (c) selection (d) advertising
6 Which statement is most consistent with a recruiter offering a job candidate a realistic job preview? (a) 'There are just no downsides to this job." (b) 'No organisation is as good as this one." (c) 'I can't think of any negatives." (d) "Here's something you might not like about the job."
5 An employment test that yields different results over time when taken by the same person lacks (a) validity (b) reliability (c) realism (d) behavioural anchors
4 Which of the following questions can an interviewer legally ask a job candidate during a telephone interview? (a) Are you pregnant or planning to start a family soon? (b) What skills do you have that would help you to do this job really well? (c) Will you be able to work for at least 10 years
3 programs are designed to ensure equal employment opportunities for groups historically underrepresented in the workforce. (a) Realistic recruiting (b) Mentoring (c) Affirmative action (d) Coaching
2 A developing and maintaining a high-quality is a criterion that organisations can legally justify for use in screening job candidates. (a) job description (b) bona fide occupational qualification (c) realistic job preview (d) BARS
1 Human resource management is the process of workforce. (a) attracting (b) compensating (c) appraising (d) selecting
3 You have become aware of a drive to organise the faculty of your institution and have them represented by a union. The student leaders on campus are holding a forum to gather opinions on the pros and cons of a unionised faculty. Because you represent a student organisation in your university, you
2 After taking a new job as head of retail merchandising at a department store, you are disappointed to find that the sales people are evaluated on a graphic rating scale. It uses a simple list of traits to gauge their performance. You want to propose an alternative and better approach that will
1 If you were appointed to a student committee asked to investigate gender equity in the social clubs on your campus, what would you propose for review by the committee? Based on your understanding of campus affairs, what changes would you suggest in funding and administration to improve gender
10.3 describe current issues in human resource management.
10.2 explain essential human resource management functions and practices
10.1 describe the purpose and legal context of human resource management
5 Be prepared to participate in a class discussion led by your instructor.
4 Choose the three resisting forces that are most significant for the proposed change. For each force. develop ideas on how it could be reduced or turned into a driving force.
3 Choose the three driving forces that are most significant for the proposed change. For each force, develop ideas on how it could be further increased or mobilised in support of the change.
2 Use force-field analysis and make lists of driving and resisting forces for one of the following situations: (a) The dean wants all faculty to put at least some of their courses online-all or in part. This would mean a reduction in the number of required class sessions, but an increase in
1 Form into your class discussion groups and review this model of force-field analysis-the consideration of forces driving in support of a planned change and forces resisting the change. Driving forces Resisting forces Current state Desired future state
16 A good teacher is one who makes you wonder about your way of looking at things.
15 Teachers or supervisors who hand out vague assignments provide a chance for others to show initiative and originality.
14 The sooner we all acquire ideals, the better.
13 I like parties where I know most of the people more than ones where most of the people are complete strangers.
12 Many of our most important decisions are based on insufficient information.
11 People who insist on a yes or no answer just don't know how complicated things really are.
10 A person who leads an even, regular life in which few surprises or unexpected happenings arise really should be grateful.
9 What we are used to is always preferable to what is unfamiliar.
8 Often, the most interesting and stimulating people are those who don't mind being different and original.
7 It is more fun to tackle a complicated problem than it is to solve a simple one.
6 In the long run, it is possible to get more done by tackling small, simple problems rather than large, complicated ones.
5 A good job is one where what is to be done and how it is to be done are always clear.
3 I would like to live in a foreign country for a while. 4 People who fit their lives into a schedule probably miss the joy of living.
2 There is really no such thing as a problem that can't be solved.
1 An expert who doesn't come up with a definite answer probably doesn't know too much.
20 One of the common experiences of new graduates in their first jobs is that they often 'spot things that need to be changed". They are full of new ideas, and they are ready and quick to challenge existing ways of doing things. They are enthusiastic and well-intentioned. But more often than most
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