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business
exploring management
Exploring Management 3rd edition John R. Schermerhorn - Solutions
1. Planning is best described as the process of and.(a) developing premises about the future; evaluating them(b) measuring results; taking corrective action(c) measuring past performance; targeting future performance(d) setting objectives; deciding how to accomplish them2. The benefits of planning
1. Which decision-making error is most associated with the old adage: “If you don’t succeed, try and try again”?(a) satisficing(b) escalating commitment(c) confirmation(d) too late to fail2. Personal creativity drivers include creativity skills, task expertise, and _____________.(a) strategic
1. One of the reasons why certainty is the most favorable environment for problem solving is that it can be addressed through _____________ decisions.(a) Satisficing(b) Optimizing(c) Programmed(d) Intuitive2. A common mistake by managers facing crisis situations is _____________.(a) Trying to get
What is the difference, if any, between a venture capitalist and an angel investor?
What is the difference between a joint venture and a wholly owned subsidiary?
What are four errors managers might make when trying to give constructive feedback to others?
Why do managers sometimes make bad decisions based on information received from their subordinates?
Mariel Espinoza has just been appointed manager of a production team operating the 11 p.m. to 7 a.m. shift in a large manufacturing firm. An experienced manager, Mariel is pleased that the team members seem to really like and get along well with one another, but she notices that they also appear to
What is the relationship between personality and stress?
What is the most positive profile of Big Five personality traits in terms of positive impact on work behavior?
Why is orientation important in the HRM process?
What core values might be found in high-performance organizational cultures?
What is the difference between contingency planning and scenario planning?
List the five steps in the planning process, and give examples of each.
What is the diff erence between a risk environment and an uncertain environment in decision making?
1. When the members of a special task force are asked to develop a proposal for increasing the international sales of a new product, this problem most likely requires _____________ decisions.(a) Routine (b) Programmed(c) Crisis (d) Nonprogrammed2. Costs, benefits, timeliness, and
1. A manager who is reactive and works hard to address problems after they occur is described as a _____________.(a) Problem seeker(b) Problem solver(c) Rational thinker(d) Strategic opportunist2. A problem is a discrepancy between a/an _____________ situation and a desired situation.(a)
1. An amoral manager _________.(a) Always acts in consideration of ethical issues(b) Chooses to behave unethically(c) Makes ethics a personal goal(d) Acts unethically but does so unintentionally2. In a social responsibility audit of a business firm, positive behaviors meeting which of the following
1. In respect to the link between bad management and ethical behavior, research shows that _________.(a) Managers who set unrealistic goals can cause unethical behavior(b) Most whistle-blowers just want more pay(c) Only top managers really serve as ethics role models(d) A good code of ethics makes
1. Two employees are talking about ethics in their workplaces. Jay says that ethics training and codes of ethical conduct are worthless; Maura says theyare the only ways to ensure ethical behavior by all employees. Who is right and why?(a) Jay—no one really cares about ethics at work.(b)
Is bureaucracy the best approach here? What are its potential advantages and disadvantages? How could Enrique use contingency thinking in this situation?
Explain by example several ways a manager might use contingency thinking in the management process.
Compare the Hawthorne effect with McGregor’s notion of self-fulfilling prophecies.
Give an example of how principles of scientific management can apply in organizations today.
1. Th e highest level in Maslow’s hierarchy is.(a) Safety(b) Esteem(c) Self-actualization (d) Physiological2. If an organization is considered an open system, work activities that turn resources into outputs are part of the process.(a) Input (b) Transformation(c) Output (d)
1. If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things?(a) Teach managers to better plan, organize, lead, and control(b) Give workers better technology(c) Promote only the best workers to management(d) Find ways to improve total quality
1. When a manager puts Kwabena in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying.(a) Systems thinking(b) Theory X(c) Contingency thinking(d) Administrative principles2. Which of the following is
What is the difference between prejudice and workplace discrimination?
1. Th e research of Mintzberg and others concludes that most managers.(a) Work at a leisurely pace(b) Have blocks of private time for planning(c) Always live with the pressures of performance responsibility(d) Have the advantages of short workweeks2. Emotional intelligence helps us to manage
1. Th e intellectual capital equation states: Intellectual Capital =......................... × Commitment.(a) Diversity(b) Confi dence(c) Competency(d) Communication2. If the direction in managerial work today is away from command and control, what is it toward?(a) coaching and facilitating(b)
1. An eff ective manager is someone who helps others to achieve high levels of both and.(a) pay; satisfaction(b) performance; satisfaction(c) performance; pay(d) pay; quality work life2. is the active oversight by boards of directors of top management decisions in such areas as corporate strategy
1. If a sales department supervisor is held accountable by a middle manager for the department’s performance, on whom is the department supervisordependent in making this performance possible?(a) board of directors(b) top management(c) customers or clients(d) department sales persons2. Th e
Should government play a stronger role in making sure organizations commit to sustainable development?
1. Can effective communication be achieved via social networking sites such as Facebook?2. Do your believe that Facebook has had problems managing users' privacy or is this an instance of the selective perception of a few upset users? What influenced your answer?3. Sheryl Sandberg is certainly
Will goal-setting theory work if the goals are fixed and only the means for achieving them are open for discussion?
1. How do you think the changes that John Lasseter and Edwin Catmull made to Disney's animation department affected that team's effectiveness?2. Pixar relies heavily on creative people who are motivated to do their best under production schedules that can sometimes be highly stressful. How does
Which rules for active listening do you think most people break?
1. Do you think Twitter’s 140-character limit for tweets is a barrier to effective communication? Why or why not?2. For what kinds of messages would Twitter be an appropriate communication channel?3. How could Twitter improve communication within an organization?4. FURTHER RESEARCH Imagine you
What subcultures do you see operating at work and/or in school, and how do they affect relationships and daily events?
1. How might a cell phone manufacturer, an elementary school and the local post office each benefit from Toyota’s concept of kaizen?2. Do you believe that a U.S. automaker would keep auto assembly employees on the payroll when the line is stopped? Use Hofstede's five dimensions of value
1. If you were CEO of Harley-Davidson, how would you compare the advantages and disadvantages of using exports, joint ventures, and wholly-owned subsidiaries as ways of expanding international sales?2. Given Harley’s legacy of quality and craftsmanship, what complications might the Chinese
Are there any items on the list of entrepreneurial characteristics that are “musthaves” for someone to succeed in any career, not just entrepreneurship?
Does an entrepreneur always need to have first-mover advantage in order to succeed?
Given the economic importance of small businesses, what could local, state, and federal governments do to make it easier for them to prosper?
1. Rich Snyder was twenty-four years old when he assumed leadership of In-N-Out after his father passed away. Do you think his young age was an asset or a liability for his leadership? Or did it matter in the first place?2. In an era of jalapeno poppers and extreme fajitas, do you view In-N-Out’s
1. What performance appraisal method would you recommend to make sure that only the “best” are kept on the Netflix team?2. What are the limitations and risks of Hastings’ human resource management practices?3. How do Netflix' compensation policies encourage high performance?4. Further
1. What examples can you find that illustrate Apple's core culture and observable culture elements: stories, heroes, symbols, rites and rituals.2. Should Apple’s board of directors be expecting the CEO to push transformational change or incremental change, or both, at this point in time? Why?3.
1. When Nike CEO Phil Knight stepped down and handed his job to Bill Perez, he stayed on as chairman of the board. In what ways could Knight’s continued presence on the board have created an informal structure that prevented Perez from achieving full and complete leadership of Nike?2. How can
If organization charts are imperfect, why bother with them?
1. What does a Porter’s Five Forces analysis reveal about the industry in which Dunkin’ Donuts and Starbuck’s compete, and what are its strategic implications for Dunkin’ Donuts?2. In what ways is Dunkin’ Donuts presently using strategic alliances, and how could cooperative strategies
1. While Patagonia has a history of putting sustainability ahead of profits, it cannot do so at the expense of operating capital. Based on what you learned about Patagonia’s ideals, how do you think the company determines what possible ventures will be both practical and environmentally
1. How does Nordstrom use demand forecasting to minimize leftover inventory?2. What benchmarks could Nordstrom use to assess the success of its web-based inventory integration?3. How might Nordstrom apply the concept of participatory planning to product purchasing? What groups should be involved?4.
Can one control performance equally well with input standards and output standards?
Is the concept of total quality management out of date?
Does the “balanced scorecard” as described in this chapter measure the right things?
If forecasting is going to be imperfect, why bother with it?
What types of policies do you believe are essential for any organization?
1. What performance appraisal method would you recommend to make sure that only the “best” are kept on the Netflix team?2. What are the limitations and risks of Hastings’ human resource management practices?3. How do Netflix' compensation policies encourage high performance?4. Further
Is the logic of the virtuous circle a convincing argument in favor of corporate social responsibility?
For a manager, is any one of the moral reasoning approaches better than the others?
1. In what ways does Trader Joe’s demonstrate the importance of each responsibility in the management process – planning, organizing, leading and controlling?2. This is a German company operating in America and sourcing products from around the world. What are the biggest risks that
Does evidence-based management allow for managers to learn from their own experiences as well as the experiences of others?
In addition to the choice of organization structures, in what other areas of management decision making do you think contingency thinking plays a role?
Can you use the concepts of open system and subsystem to describe the operations of an organization in your community?
Where and how do McGregor’s notions of Theory X and Theory Y overlap with Argyris’s ideas regarding adult personalities?
If Maslow’s hierarchy of needs theory is correct, how can a manager use it to become more effective?
How did insights from the Hawthorne studies redirect thinking from the classical management approaches and toward something quite diff erent?
What are the risks of accepting the “lessons of experience” off ered by successful executives such as Fayol?
How did Taylor and Weber diff er in the approaches they took to improving the performance of organizations?
Should Weber’s concept of the bureaucratic organization be scrapped, or does it still have potential value today?
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