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exploring management
Exploring Management 3rd Edition John R. Schermerhorn - Solutions
3. When a person tends to believe that he or she has little infl uence over things that happen in life, this indicates a/an personality.(a) low emotional stability(b) external locus of control(c) high self-monitoring(d) intuitive-thinker
5. A new team leader who designs jobs for persons on her work team mainly “because I would prefer to work the new way rather than the old,” is committing a perceptual error known as.(a) the halo eff ect(b) stereotyping(c) impression management(d) projection
6. If a manager allows one characteristic of a person—say, a pleasant personality—to bias performance ratings of that individual overall, the manager is falling prey to a perceptual distortion known as .(a) the halo eff ect (b) impression management(c) stereotyping (d) projection
7. Use of special dress, manners, gestures, and vocabulary words when meeting a prospective employer in a job interview are all examples of how people use in daily life.(a) the halo eff ect(b) impression management(c) introversion(d) mood contagion
10. Th e component of an attitude is what indicates a person’s belief about something, while the component indicates a specifi c positive or negative feeling about it.(a) cognitive; aff ective(b) emotional; aff ective(c) cognitive; attributional(d) behavioral; attributional
11. Th e term for the discomfort someone feels when his or her behavior turns is inconsistent with a previously expressed attitude is .(a) alienation(b) cognitive dissonance(c) job dissatisfaction(d) job burnout
12. Job satisfaction is known from research to be a strong predictor of .(a) job performance (b) job burnout(c) conscientiousness (d) absenteeism
15. Th e critical contingency variable in the Hersey-Blanchard situational model of leadership is.(a) follower maturity(b) LPC(c) task structure(d) emotional intelligence
16. Why are both position power and personal power essential in management?
19. How do you sum up in two or three sentences the notion of servant leadership?
20. When Marcel Henry took over as leader of a new product development team, he was both excited and apprehensive.“I wonder,” he said to himself on the fi rst day in his new assignment, “if I can meet the challenges of leadership.”Later that day, Marcel shares this concern with you during a
Short for Statistical Analysis System, SAS is a set of integrated software tools that help decision makers cope with unwieldy amounts of unrelated data. It’s the primary product of North Carolina-based SAS Institute, self-described as the “leader in business analytics software.”While SAS is
1. Is cognitive dissonance a good or bad infl uence on us?
1. Among the Big Five personality traits, indicates someone who tends to be responsible, dependable, and careful in respect to tasks.(a) authoritarian(b) agreeable(c) conscientious(d) emotionally stable
2. A person with a/an personality would most likely act unemotional and manipulative when trying to infl uence others to achieve personal goals.(a) extroverted(b) sensation-thinking(c) self-monitoring(d) Machiavellian
3. When a person tends to believe that he or she has little infl uence over things that happen in life, this indicates a/an personality.(a) low emotional stability(b) external locus of control(c) high self-monitoring(d) intuitive-thinker
5. A new team leader who designs jobs for persons on her work team mainly “because I would prefer to work the new way rather than the old,” is committing a perceptual error known as.(a) the halo eff ect(b) stereotyping(c) impression management(d) projection
6. If a manager allows one characteristic of a person—say, a pleasant personality—to bias performance ratings of that individual overall, the manager is falling prey to a perceptual distortion known as .(a) the halo eff ect (b) impression management(c) stereotyping (d) projection
7. Use of special dress, manners, gestures, and vocabulary words when meeting a prospective employer in a job interview are all examples of how people use in daily life.(a) the halo eff ect(b) impression management(c) introversion(d) mood contagion
10. Th e component of an attitude is what indicates a person’s belief about something, while the component indicates a specifi c positive or negative feeling about it.(a) cognitive; aff ective(b) emotional; aff ective(c) cognitive; attributional(d) behavioral; attributional
11. Th e term for the discomfort someone feels when his or her behavior turns is inconsistent with a previously expressed attitude is .(a) alienation(b) cognitive dissonance(c) job dissatisfaction(d) job burnout
12. Job satisfaction is known from research to be a strong predictor of .(a) job performance (b) job burnout(c) conscientiousness (d) absenteeism
16. What is the most positive profi le of Big Five personality traits in terms of positive impact on work behavior?
17. What is the relationship between personality and stress?
18. How does the halo eff ect diff er from selective perception?
19. If you were going to develop a job satisfaction survey, exactly what would you try to measure?
20. When Scott Tweedy picked up a magazine article on “How to Manage Health Care Workers,” he was pleased to fi nd some apparent advice. Scott was concerned about poor performance by several of the respiratory therapists in his clinic. Th e author of the article said that the “best way to
Social networking websites are a dime a dozen these days, so how does Facebook stay at the top? By expanding its user base and working with developers and advertisers to create fresh content that keeps users at the site for hours on end. But can Facebook keep up the growth while defl ecting
2. Is high need for achievement always good for managers?
3. Why can’t job enrichment work for everyone?
2. Lower-order needs in Maslow’s hierarchy correspond to needs in ERG theory.(a) growth (b) affi liation(c) existence (d) achievement
3. A worker high in need for power in McClelland’s theory tries to use power for the good of the organization.(a) position (b) expert(c) personal (d) social
4. In the theory of motivation, an individual who feels underrewarded relative to a co-worker might be expected to reduce his or her work eff orts in the future.(a) ERG (b) acquired needs(c) two-factor (d) equity
6. In Herzberg’s two-factor theory, base pay is considered a/an factor.(a) hygiene (b) satisfi er(c) equity (d) higher-order
7. Th e expectancy theory of motivation says that Motivation Expectancy Instrumentality .(a) Rewards(b) Valence(c) Equity(d) Growth
8. When a team member shows strong ego needs in Maslow’s hierarchy, the team leader should fi nd ways to link this person’s work with .(a) compensation tied to team performance(b) individual praise and recognition(c) social interaction with other team members(d) challenging individual
9. When someone has a high and positive “expectancy”in expectancy theory of motivation, this means that the person .(a) believes he can achieve performance expectations(b) highly values the rewards being off ered(c) sees a performance–reward link
(d) believes rewards are equitable
11. When a job allows a person to do a complete unit of work, it is high on which core characteristic?(a) task identity (b) task signifi cance(c) task autonomy (d) feedback
14. Th e premise of reinforcement theory is:(a) behavior is a function of environment(b) motivation comes from positive expectancy(c) higher-order needs stimulate hard work(d) rewards considered unfair are de-motivators
15. Both Barry and Marissa are highly motivated students.Knowing this, I can expect them to be .(a) hard working (b) high performing(c) highly satisfi ed (d) highly dissatisfi ed
16. What preferences does a person high in the need for achievement bring to the workplace?
17. How can a team leader use goal-setting theory in working with individual team members?
18. What are three ways a worker might react to perceived negative inequity over a pay raise?
19. How can shaping be used to encourage desirable work behaviors?
Panera’s success has come partly from its ability to predict long-term trends and orient the company toward innovation to fulfi ll consumers’ desires. Its self-perception as a purveyor of artisan bread well predated the current national trend for fresh bread and the explosion of artisan
3. Why do people in teams often tolerate social loafers?
1. What happens if a team can’t get past the storming stage?
1. occurs when a group of people is able to achieve more than its members could by working individually.(a) Distributed leadership(b) Consensus(c) Team viability(d) Synergy
3. An eff ective team is defi ned as one that achieves high levels of task performance, high member satisfaction, and .(a) resource effi ciency(b) team viability(c) group consensus(d) creativity
4. In the open-systems model of teams, the is an important input factor.(a) communication network(b) decision-making method(c) performance norm(d) diversity of membership
5. A basic rule of team dynamics might be stated this way: Th e greater the in a team, the greater the conformity to norms.(a) membership diversity(b) cohesiveness(c) task clarity(d) competition among members
7. Members of a team become more motivated and better able to deal with confl ict during the stage of team development.(a) forming(b) norming(c) performing(d) adjourning
10. One way for a manager to build positive norms within a team is to __________.(a) act as a positive role model(b) increase group size(c) introduce groupthink(d) isolate the teamx
12. A decision is one in which all members agree on the course of action to be taken.(a) consensus(b) unanimous(c) majority(d) synergy
14. When people are highly cooperative but not very assertive in a confl ict situation, the likelihood is that they will be using which confl ict management style?(a) avoidance(b) authoritative(c) accommodation(d) collaboration
15. Th e interpersonal confl ict management style with the greatest potential for true confl ict resolution is.(a) compromise(b) competition(c) avoidance(d) collaboration
16. What are the major diff erences among a task force, an employee involvement group, and a self-managing team?
17. How can a manager infl uence team performance by modifying group inputs?
18. How do cohesiveness and performance norms together infl uence team performance?
19. What are two symptoms of groupthink and two possible remedies for them?
20. Mariel Espinoza has just been appointed manager of a production team operating the 11 p.m. to 7 a.m. shift in a large manufacturing fi rm. An experienced manager, Mariel is pleased that the team members seem to really like and get along well with one another, but she notices that they also
Pixar’s movies—including the Toy Story movies, Th e Incredibles, Cars, Ratatouille, and Up—have succeeded largely because Pixar has focused on employing computer graphics (CG) technology to make the characters, scenery, and minute details as realistic as possible.Th is is a direct result of
2. Can you describe a work situation where it’s okay to accept less communication eff ectiveness in order to gain communication effi ciency?
5. When the intended meaning of the sender and the interpreted meaning of the receiver are the same, communication is .(a) eff ective (b) persuasive(c) passive (d) effi cient
7. How can a manager build credibility for persuasive communications?(a) Make sure rewards for compliance with requests are clear.(b) Make sure penalties for noncompliance with requests are clear.(c) Make sure everyone knows who the boss is.(d) Make sure to establish good relationships with others.
11. A/An is higher in channel richness than a/an .(a) memo; voice-mail(b) letter; video conference(c) instant message; e-mail(d) voice mail; telephone conversation
13. A manager who understands the infl uence of proxemics in communication is likely to.(a) avoid sending mixed messages(b) arrange work spaces to encourage interaction(c) be very careful choosing written words (d) send frequent e-mail messages to team members
16. What is the goal of active listening?
17. Why do managers sometimes make bad decisions based on information received from their subordinates?
18. What are four errors managers might make when trying to give constructive feedback to others?
19. How does ethnocentrism infl uence cross-cultural communication?
20. Glenn was recently promoted to be the manager of a new store being opened by a large department store chain.He wants to start out right by making sure that communications are always good between him, the six department heads, and the 50 full-time and part-time sales associates. He knows he’ll
Whether or not you tweet, there’s no denying that Twitter’s having a profound eff ect on the way we communicate with each other and the outside world.Is the popular microblogging service reinventing communication or just abbreviating it? Do tweets contribute to the conversation or dumb it
• People can experience culture shock due to the discomfort experienced in crosscultural situations.
• Cultural intelligence is an individual capacity to understand, respect, and adapt to cultural diff erences.
• Hall’s silent languages of culture include the role of context in communication, time orientation, and use of interpersonal space.
• Hofstede’s fi ve dimensions of value diff erences in national cultures are power distance, uncertainty avoidance, individualism-collectivism, masculinity-femininity, and time orientation.
• Countries tend to fall into culture clusters, with cultures more similar within than across the clusters.
2. When members of minority cultures feel that they have to behave similar to the ways of the majority culture, this tendency is called .(a) biculturalism(b) particularism(c) the glass ceiling eff ect(d) multiculturalism
6. means that an organization fully integrates members of minority cultures and majority cultures.(a) Equal employment opportunity(b) Affi rmative action(c) Symbolic leadership(d) Pluralism
9. When dealing with proxemics as a silent language of culture, what is the issue of most concern?(a) How people use the spoken word to communicate.(b) How people use nonverbal to communicate.(c) How people use time to communicate.(d) How people use space to communicate.10. In cultures, members
16. What is the diff erence between valuing diversity and managing diversity?
17. How can subculture diff erences create diversity challenges in organizations?
19. In what ways can the power distance dimension of national culture become an important issue in management?
20. A friend in West Virginia owns a small manufacturing fi rm employing about 50 workers. His son spent a semester in Japan as an exchange student. Upon return, he said to his dad: “Boy, the Japanese really do things right;everything is organized in teams; decisions are made by consensus, with
Toyota’s success in the American auto market is no accident.Th e company has used strategies honed since the 1950s to earn and retain customer satisfaction by producing superior vehicles within a highly effi cient production environment. Two core philosophies guide Toyota’s business: (1)
2. When Rocky Brands bought 70% ownership of a manufacturing company in the Dominican Republic, Rocky was engaging in which form of international business?(a) import/export(b) licensing(c) foreign subsidiary(d) joint venture
3. When Limited Brands buys cotton in Egypt and has pants sewn from it in Sri Lanka according to designs made in Italy and then sells the pants in the United States, this is a form of international business known as ____________.(a) licensing (b) importing(c) joint venturing (d) global sourcing
6. One major diff erence between an international business and a transnational corporation is that the transnational tries to operate ____________.(a) without a strong national identity(b) in at least six foreign countries(c) with only domestic managers at the top(d) without corruption
7. Th e Foreign Corrupt Practices Act makes it illegal for ____________.(a) U.S. businesses to work with subcontractors running foreign sweatshop operations(b) foreign businesses to pay bribes to U.S. government offi cials(c) U.S. businesses to make “payoff s” abroad to gain international
8. Th e World Trade Organization, or WTO, would most likely become involved in disputes between countries over ____________.(a) exchange rates(b) ethnocentrism(c) nationalization(d) tariff s and protectionism
11. If a new government comes into power and seizes all foreign assets in the country without any payments to the owners, the loss to foreign fi rms is considered a ____________ risk of international business.(a) franchise(b) political(c) currency(d) corruption
15. Which country is often called “the factory for the world”?(a) China(b) Germany(c) Brazil(d) United States
16. What is the diff erence between a joint venture and a wholly owned subsidiary?
17. List three reasons why host countries sometimes complain about MNCs.
18. What does it mean in an international business sense if a U.S. senator says she favors “protectionism”?
19. What is the diff erence between currency risk and political risk in international business?
20. Picture yourself sitting in a discussion group at the local bookstore and proudly signing copies of your newly published book, Business Transitions in the New Global Economy. A book buyer invites a comment from you by stating: “I am interested in your point regarding the emergence of
Although the company had been exporting motorcycles ever since it was founded, it was not until the late 1980s that Harley-Davidson management began to think seriously about international markets.New ads were developed specifi cally for diff erent markets, and rallies were adapted to fi t local
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