Exploring Management 4th Edition John R. Schermerhorn - Solutions

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11 A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? (a) Social responsibility improves the public image of business. (b) The primary responsibility of business is to maximise profits. (c) By acting responsibly, businesses
10 A person's desires for a comfortable life and family security represent his or her desires to be honest and hard working represent (a) terminal; instrumental (b) instrumental; terminal (c) universal; individual (d) individual; universal values. values, whereas
9 In respect to the link between bad management and ethical behaviour, research shows that(a) managers who set unrealistic goals can cause unethical behaviour (b) most whistleblowers just want more pay (c) only top managers really serve as ethics role models (d) a good code of ethics makes up for
8 At what Kohlberg calls the level of moral development, an individual can be expected to act consistently with peers, meet obligations and follow rules of social conduct. (a) postconventional (b) conventional (c) preconventional (d) nonconventional
7 If a manager takes a lot of time explaining to a subordinate why he did not get a promotion and sincerely listens to his concerns, this is an example of an attempt to act ethically according to justice. (a) utilitarian (b) commutative (c) interactional (d) universal
1 Today's tutorial room could be a mirror image of tomorrow's workplace. You have just seen one of your classmates snap a photo of the essay question on an exam. The instructor has missed this, and you're not sure if anyone else observed what just happened. You know that the instructor is giving an
3 Jane Able was pleased to represent her firm as head of the local community development committee. In fact, her supervisor's boss once held this position and told her in a hallway conversation, 'Do your best and give them every support possible.' Going along with this, Jane agreed to pick up the
2 Kay Huang is one of your top-performing team members. She has shared with you her desire to apply for promotion to a new position just announced in a different division of the company. This will be tough on you because recent budget cuts mean you will be unable to replace anyone who leaves, at
1 Ron Jones, vice president of a large construction firm, receives in the mail a large envelope marked 'personal'. It contains a competitor's cost data for a project that both firms will be bidding on shortly. The data are accompanied by a note from one of Ron's subordinates saying: "This is the
18 If someone commits an unethical act, how can they rationalise it to make it seem right?
6 Which ethical position has been criticised as a source of 'ethical imperialism"? (a) Individualism (b) Absolutism (c) Utilitarianism (d) Relativism
5 Two employees are talking about ethics in their workplaces. Jay says that ethics training and codes of ethical conduct are worthless; Bea says they are the only ways to ensure ethical behaviour by all employees. Who is right, and why? (a) Jay no one really cares about ethics at work. (b) Bea-only
4 Someone who exposes the ethical misdeeds of others in an organisation is usually called a/an (a) whistleblower (b) ethics advocate (c) ombudsman (d) stakeholder
3 According to research on ethics in the workplace.. is/are often a major and frequent source of pressures that create ethical dilemmas for people in their jobs. (a) declining morals in society (b) long work hours (c) low pay (d) requests or demands from bosses
2 If a manager fails to enforce a late-to-work policy for all workers- that is, allowing some favoured employees to arrive late without penalties-this would be considered a violation of (a) human rights (b) personal values (c) distributive justice (d) cultural relativism
1 A business owner makes a decision to reduce a plant's workforce by 10 per cent to cut costs and save jobs for the other 90 per cent of employees. This decision could be justified as ethical by using the approach to moral reasoning. (a) utilitarian (b) individualism (c) justice (d) moral rights
4 Your manager is enthusiastic about making sustainability a top organisational priority. In a recent meeting he kept talking about 'nature', 'green practices' and 'resource protection'. You listened and finally said: "What about people shouldn't they count when it comes to issues of
3 It's debate time, and you've been given the task of defending corporate social responsibility. Make a list of all possible arguments for making CSR an important goal for any organisation. For each item on the list, find a current example that confirms its importance based on real events. In what
2 Assume one of your first assignments as an intern for a corporate employer is to design an ethics training program for the business's new hires. Your manager tells you that the program needs to familiarise newcomers with the corporate code of ethics, but it should go beyond this to provide them
15 What organisational stakeholder would most likely get top-priority attention if a corporate board is having a serious discussion regarding how the firm could fulfil its obligations with respect to sustainable development? (a) Owners or investors (b) Customers (c) Suppliers (d) Future generations
14 In a social responsibility audit of a business firm, positive behaviours meeting which of the following criteria would measure the highest level of commitment to socially responsible practices? (a) Legal obeying the law (b) Economic earning a profit (c) Discretionary contributing to community
13 An amoral manager: (a) always acts in consideration of ethical issues. (b) chooses to behave unethically. (c) makes ethics a personal goal. (d) acts unethically but does so unintentionally.
12 The triple bottom line of organisational performance would include measures of financial, social and performance. (a) philanthropic (b) environmental (c) legal (d) economic
11 A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? (a) Social responsibility improves the public image of business. (b) The primary responsibility of business is to maximise profits. (c) By acting responsibly, businesses
10 A person's desires for a comfortable life and family security represent his or her desires to be honest and hard working represent (a) terminal; instrumental (b) instrumental; terminal (c) universal; individual (d) individual; universal values, whereas values.
9 In respect to the link between bad management and ethical behaviour, research shows that (a) managers who set unrealistic goals can cause unethical behaviour (b) most whistleblowers just want more pay (c) only top managers really serve as ethics role models (d) a good code of ethics makes up for
8 At what Kohlberg calls the level of moral development, an individual can be expected to act consistently with peers, meet obligations and follow rules of social conduct. (a) postconventional (b) conventional (c) preconventional (d) nonconventional
7 If a manager takes a lot of time explaining to a subordinate why he did not get a promotion and sincerely listens to his concerns, this is an example of an attempt to act ethically according to justice. (a) utilitarian (b) commutative (c) interactional (d) universal
1 Today's tutorial room could be a mirror image of tomorrow's workplace. You have just seen one of your classmates snap a photo of the essay question on an exam. The instructor has missed this, and you're not sure if anyone else observed what just happened. You know that the instructor is giving an
3.4 explain the challenges of sustainability as a business priority.
3.3 explain the concept of corporate social responsibility
3.2 describe ways to maintain high standards of ethical conduct
3.1 discuss ethical dilemmas and common ethics issues in the workplace
3 Compare your results with these answers.
2 Share your answers with others in your assigned group. Discuss the reasons members chose the answers they did; arrive at a final answer to each question for the group.
1 For each of the following questions, answer "T" (true) if you believe the statement is backed by solid research evidence or 'F' (false) if you do not believe it is an evidence-based statement."3 T F 1. Intelligence is a better predictor of job performance than having a conscientious personality.
15 An organisation that operates with values and systems that result in 'continuous change and improve- ment based on the lessons of experience' is called a (a) learning organisation (b) smart organisation (c) scientific management organisation (d) bureaucracy
14 A management approach that takes into account long-term employment, slower promotions and more lateral job movements, attention to career planning and development, use of consensus decision making, and emphasis on use of teamwork and employee involvement is called (a) Theory X (b) Theory Y (c)
13 When managers make decisions based on solid facts and information, this is known as (a) continuous improvement (b) evidence-based management (c) Theory Y (d) the scalar chain
12 If an organisation is considered an open system, work activities that turn resources into outputs are part of the (a) input (b) transformation (c) output (d) feedback process.
11 The big interest today in refers to the management practice of using mathematics and computing power to examine 'big data' for insights on business. (a) continuous improvement (b) Theory X (c) analytics (d) total quality management
10 When a worker is a responsible parent, makes car payments and is active in local organisations, how might Argyris explain her poor work performance? (a) She isn't treated as an adult at work. (b) Managers are using Theory Y assumptions. (c) Organisational subsystems are inefficient. (d) She
9 If an organisation were performing poorly, what would Henri Fayol most likely advise as a way to improve things? (a) Teach managers to better plan, organise, control and lead (b) Give workers better technology (c) Promote only the best workers to management (d) Find ways to improve total quality
8 One of the conclusions from the Hawthorne studies was that. (a) time and motion studies could improve performance (b) groups can sometimes restrict the productivity of their members (c) people respond well to monetary incentives (d) team leaders should avoid getting friendly with team members
7 Which principle states that a person should only receive orders from one boss in an organisation? (a) Scalar chain (b) Contingency (c) Hawthorne (d) Unity of command
6 Which of the following is one of the characteristics of Weber's ideal bureaucracy? (a) Few rules and procedures (b) Impersonality (c) Promotion by privilege not by merit (d) Ambiguous hierarchy of authority
5 When a manager puts Dant in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying. (a) systems thinking (b) Theory X (c) contingency thinking (d) administrative principles
4 If your local bank or credit union is a complex system, then the loan processing department of the bank would be considered a (a) subsystem (b) closed system (c) learning organisation (d) bureaucracy
3 If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions. (a) violated scientific management ideas (b) focused too much on needs (c) would create a negative self-fulfilling prophecy (d) showed contingency thinking
2 The Hawthorne studies were important in management history because they raised awareness about the influence of (a) organisation structures (b) human factors (c) physical work conditions (d) pay and rewards on productivity.
1 A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions and tie pay to job performance is using ideas from (a) scientific management (b) contingency thinking (c) Henri Fayol (d) Theory Y
4 Your manager is concerned that some members of your team are too focused on career advancement, and not sufficiently focused on how they are meant to contribute to meeting the organisation's objectives. You recognise how culturally diverse your team is and you know that you will need to consider
3 You've just come up with a great idea for improving productivity and morale in a shop that silk-screens t-shirts for local bookstores. Your idea is to allow employees to work four 10-hour days if they want instead of the normal five-day/40-hour week. With the added time off, you reason, they'll
2 As a manager in a small local firm, you've been told that because of an uncertain economy, workers can't be given any pay raises this year. You have some really hardworking and high-performing people on your team, and you were counting on giving them solid raises. What can you do? Can insights
1 It's holiday job time, and you've found something that just might work-doing surveys by phone for a marketing company. The regular employees are paid by the hour. Holiday hires like you fill in when regular staff take annual leave. You will be paid by the call, $3 for each call that is answered.
2.4 discuss current issues in management theory.
2.3 recognise foundations of modern management thinking
2.2 identify insights from behavioural management approaches
2.1 understand lessons from classical management approaches
20 Suppose you have been hired as the new supervisor of an audit team for a national accounting firm. With four years of auditing experience, you feel technically well prepared. However, it is your first formal appointment as a manager. The team has 12 members of diverse demographic and cultural
15 Which of the following is a responsibility that is most associated with the work of a CEO of a large company? (a) Aligning the company with changes in the external environment (b) Reviewing annual pay raises for all employees (c) Monitoring short-term performance of lower level task forces and
14 Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone who is high in emotional intelligence will have the capacity to and to control potentially disruptive emotions and actions. (a) set agendas (b) show motivation (c) self-regulate (d) act as a leader an
12 When a team leader clarifies desired work targets and deadlines for a work team, they are fulfilling the management function of. (a) planning (b) delegating (c) controlling (d) supervising
11 The manager's role in the 'upside-down pyramid' view of organisations is best described as providing so that operating workers can directly serve (a) direction; top management (b) leadership; organisational goals (c) support; customers (d) agendas; networking
10 If the direction in managerial work today is moving away from command and control, what is it moving towards? (a) Coaching and facilitating (b) Telling and selling (c) Pushing and pulling (d) Carrot and stick
9 The intellectual capital equation states: Intellectual capital x. = Commitment. (a) Diversity (b) Confidence (c) Competency (d) Communication
8 A company buys cloth in one country, has designs made in another country, has the garments sewn in another country and sells the finished product in still other countries. This firm is actively engaging in the practice of (a) job migration (b) performance effectiveness (c) value creation (d)
7 When a manager denies a promotion to a qualified worker simply because of personally disliking them because they are from a particular ethnic background, this is an example of (a) discrimination (b) accountability (c) self-management (d) a free-agent economy
6 (a) pay; satisfaction (b) performance; satisfaction (c) performance: pay (d) pay: quality of work life and is the use of structures, rules, processes and oversight to hold an organisation and the people within it to account for their actions. (a) Value chain analysis (b) Productivity (c)
5 An effective manager is someone who helps others to achieve high levels of both
4 According to Robert Katz, . managers than by first-line managers. (a) human (b) conceptual (c) informational (d) technical skills are more likely to be emphasised by top
3 The process of building and maintaining good working relationships with others who may someday help a manager to implement their work agendas is called (a) governance (b) networking (c) emotional intelligence (d) entrepreneurship
2 The management function of is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets. (a) planning (b) controlling (c) agenda setting (d) delegating
1 If a sales department supervisor is held accountable by a middle manager for the department's performance, on whom is the department supervisor dependent in making this performance possible? (a) Board of directors (b) Top management (c) Customers or clients (d) Department salespeople
3 One result of globalisation is that many people now work domestically for foreign employers that have set up businesses in their local communities. How about you? Does it make any difference if you receive a job offer in your home country from a foreign employer or a domestic employer? What are
2 It's time now to undergo a first interview for your 'dream' job. The interviewer panel is sitting across the table from you. One of them smiles, looks you in the eye and says, 'You have a very nice academic record, and we're impressed with your extracurricular activities. Now tell me exactly,
1 When people are promoted to managerial positions, they often end up supervising friends and col- leagues. Put yourself in this situation. As a new manager of a team full of friends, what can and should you do to quickly earn the respect of others and build a smoothly functioning work team?
Trends in U.S. small businesses show _____________.(a) a growing number owned by minorities(b) fewer of them using the Internet for business(c) more small businesses leaving small communities for the big city(d) fewer of them being family owned
A common reason small business start-ups often fail is _____________.(a) the owner lacks experience and business skills(b) there is too much government regulation(c) the owner tightly controls money and fi nances(d) the business grows too slowly
What is the diff erence between a joint venture and a wholly owned subsidiary?
Which of the following is identifi ed by researchers as a universal inhibitor of leadership success across cultures?(a) Inspiring confi dence(b) Acting autocratic(c) Being a good planner(d) Acting trustworthy
Who gains most when the dollar weakens versus a foreign currency such as the Brazilian real?(a) American consumers of Brazilian products(b) Brazilian fi rms selling products in Europe(c) American fi rms selling products in Brazil(d) Brazilian consumers of European products
When foreign investment creates new jobs in the U.S., this is a form of _________ that is welcomed by the local economy.(a) globalization(b) insourcing(c) joint venturing(d) licensing
When Limited Brands buys cotton in Egypt and has tops sewn from it in Sri Lanka according to designs made in Italy and then sells the tops at Victoria’s Secret stores in the United States, this is a form of international business known as _________.(a) licensing(b) importing(c) joint venturing(d)
When boot-maker Rocky Brands bought 70%ownership of a manufacturing company in the Dominican Republic, Rocky was engaging in which form of international business?(a) Import/export(b) Licensing(c) Foreign subsidiary(d) Joint venture
In addition to gaining new markets, businesses often go international in the search for _________.(a) political risk(b) protectionism(c) lower labor costs(d) most favored nation status
What is the diff erence between valuing diversity and managing diversity?
In a high-context culture we would expect to fi nd ______________.(a) low uncertainty avoidance(b) high power distance(c) monochronic time orientation(d) strong emphasis on nonverbal communication
In ______________ cultures, members tend to do one thing at a time; in ____________ cultures, members tend to do many things at once.(a) monochronic; polychronic(b) universal; particular(c) collectivist; individualist(d) neutral; aff ective
Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of ______________.(a) the glass ceiling eff ect(b) a multicultural organization(c) exclusive organizational cultures(d) affi rmative action
Among the three leadership approaches to diversity identifi ed by Th omas, which one is primarily directed at making sure that enough minorities and women are hired by the organization?(a) Equal employment opportunity(b) Affi rmative action(c) Valuing diversity(d) Managing diversity
Which statement is most consistent with arguments that diversity is good for organizations?(a) Having a diverse workforce guarantees success.(b) Diversity is easy to manage because it is already valued by all people.(c) Diverse workforces help organizations deal with diverse customers.(d) When
How does ethnocentrism infl uence cross-cultural communication?
I once overheard a conversation between two Executive MBA students. One was telling the other: “My fi rm just contracted with Muzak to have mood music piped into the offi ces at various times of the workday.” Th e other replied: “Th at’s a waste of money; there should be things to spend
Th e basic premise of reinforcement theory is that :___________.(a) behavior is a function of environment(b) motivation comes from positive expectancy(c) higher-order needs stimulate hard work(d) rewards considered unfair are demotivators
When someone has a high and positive “expectancy”in expectancy theory of motivation, this means that the person _____________.(a) believes he can achieve performance expectations(b) highly values the rewards being off ered(c) sees a performance–reward link(d) believes rewards are equitable
When a team member shows strong ego needs in Maslow’s hierarchy, the team leader should fi nd ways to _____________.(a) link this person’s compensation with team performance(b) provide the individual with praise and recognition for good work(c) encourage more social interaction with other team
Which statement about the job satisfaction–job performance relationship is most accurate based on research?(a) A happy worker will be a productive worker.(b) A productive worker will be a happy worker.(c) A productive worker well rewarded for performance will be a happy worker.(d) Th ere is no
A/an _________ represents a rather intense but short-lived feeling about a person or a situation, whereas a/an _________ describes a more generalized positive or negative state of mind.(a) attitude; emotion(b) external locus of control; internal locus of control(c) self-serving bias; halo eff
Job satisfaction is known from research to be a strong predictor of _________.(a) personality(b) job burnout(c) conscientiousness(d) absenteeism

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Exploring Management 4th Edition John R. Schermerhorn - Solutions

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