Questions and Answers of Exploring Management

Planned and spontaneous ceremonies and celebrations of work achievements illustrate how the use of __________ helps build strong corporate cultures.(a) rewards(b) structures(c) rites and
An organization with a strong culture is most likely to have __________.(a) a tight, bureaucratic structure(b) a loose, flexible design(c) a small staff size(d) clearly communicated mission
Product innovations create new goods or services for customers, while __________ innovations create new ways of doing things in the organization.(a) content(b) process(c) quality(d) task
The Kindle e-reader by Amazon and the iPad by Apple are examples of __________ innovations.(a) business model(b) social(c) product(d) process
Movie downloads by subscription (Netflix) and advertising revenues from Internet searches (Google) are examples of __________ innovations.(a) business model(b) social(c) product(d) process
Green innovation is most associated with the concept of __________.(a) observable culture(b) core culture(c) sustainability(d) skunkworks
The innovation process isn’t really successful in an organization until a new idea is __________.(a) tested as a prototype(b) proven to be financially feasible(c) put into
The basic role of a skunkworks is to __________.(a) add more bureaucratic structure to the innovation process(b) provide special free space in which people work together to achieve
A manager using a force-coercion strategy is most likely relying on the power of __________ to bring about planned change.(a) expertise(b) reference(c) legitimacy(d) information
The responses most likely to be associated with use of a force-coercion change strategy are best described as __________.(a) internalized commitment(b) temporary compliance(c) passive cooptation(d)
Which of the following questions can an interviewer legally ask a job candidate during a telephone interview?(a) Are you pregnant or planning to soon start a family?(b) What skills do you have
An employment test that yields different results over time when taken by the same person lacks ____________.(a) validity (b) reliability(c) realism(d) behavioral anchors
The assessment center approach to employee selection relies heavily on ____________ to evaluate a candidate’s job skills.(a) intelligence tests(b) simulations and experiential
The selection technique known as ______________ asks a job candidate to actually perform on the job for a period of time while being observed by a recruiter.(a) mentoring(b) work
What is one of the reasons why employers are hiring more part-time or contingency workers?(a) It’s hard to get people to work full-time anymore.(b) Part-timers are known to work much harder
When representatives of management and a labor union meet and negotiate the terms of a new labor contract, this process is known as ____________.(a) boycotting (b) collective
If a sales department supervisor is held accountable by a middle manager for the department’s performance, on who is the department supervisor dependent in making this performance possible?(a)
The management function of ________ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.(a) planning (b) agenda
According to Robert Katz, __________ skills are more likely to be emphasized by top managers than by first-line managers.(a) human (b) conceptual(c) informational (d) technical
An effective manager is someone who helps others to achieve high levels of both _________ and ___________.(a) pay; satisfaction(b) performance; satisfaction(c) performance; pay(d) pay; quality work
________________ is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and financial reporting.(a) Value chain analysis(b) Productivity(c)
When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of ______________.(a) discrimination (b)
A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively
The intellectual capital equation states: Intellectual Capital = __________ x Commitment.(a) Diversity(b) Confidence(c) Competency(d) Communication
If the direction in managerial work today is away from command and control, what is it toward?(a) Coaching and facilitating(b) Telling and selling(c) Pushing and pulling(d) Carrot and stick
Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone that is high in emotional intelligence will have the capacity to _________ _________, an ability to
Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?(a) aligning the company with changes in the external
When a manager puts Dante´ in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying
Which of the following is one of the characteristics of Weber’s ideal bureaucracy?(a) few rules and procedures (b) impersonality(c) promotion by privilege not by merit(d) ambiguous hierarchy of
Which principle states that a person should only receive orders from one boss in an organization?(a) scalar (b) contingency(c) Hawthorne (d) unity of command
One of the conclusions from the Hawthorne studies was that _______________________ .(a) motion studies could improve performance(b) groups can sometimes restrict the productivity of their members(c)
If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things?(a) teach managers to better plan, organize, lead, and control(b) give workers better
When a worker is a responsible parent, makes car payments, and is active in local organizations, how might Argyris explain her poor work performance?(a) She isn’t treated as an adult at work.(b)
________________ management assumes people are complex, with widely varying needs.(a) Classical (b) Neoclassical(c) Behavioral (d) Modern
If an organization is considered an open system, work activities that turn resources into outputs are part of the ______________________
When is it better to pursue incremental rather than transformational change?
Managerial Power = _______ Power × _______ Power. a. Reward; Punishment b. Reward; Expert c. Legitimate; Position d. Position; Personal
What happens if a team can’t get past the storming stage?
What are the differences among process, product, and business model innovations?
What are the advantages and disadvantages of having people of different MBTI types working on the same team?
Which is the best example of a team leader providing descriptive rather than evaluative feedback to a team member? a. You are a slacker. b. You are not responsible. c. You cause me a lot of
If a government seizes all foreign assets of global firms operating in the country, the loss to foreign firms is considered a _______ risk of international business. a. Franchise b. Political c.
Which is the best definition of a truly “global manager?” a. A manager who is competent working across cultures b. A manager who travels internationally on business at least once a year c. A
When interacting with an angry coworker who is complaining about a work problem, a manager skilled at active listening would most likely try to _____. a. Delay the conversation until a better
Suppose you have been hired as the new supervisor of an audit team for a national accounting firm. With four years of auditing experience, you feel technically well prepared. However, it is your
A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from _____ . a. Scientific
The Hawthorne studies were important in management history because they raised awareness about the influence of _______ on productivity.a. Organization structures b. Human factors c. Physical work
If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions _____ . a. Violated scientific management ideas b. Focused too much
If your local bank or credit union is a complex system, then the loan processing department of the bank would be considered a _____.a. Subsystem b. Closed system c. Learning organization d.
Which major approach to management thinking assumes that people and organizational systems are complex and ever changing? a. Classical b. Neoclassical c. Administrative d. Modern
The big interest today in ______ refers to the management practice of using mathematics and computing power to examine “big data” for insights on business.a. Continuous improvement b. Theory
Do the steps in the decision-making process have to be followed in order?
The first step in the decision-making process is to ______. a. Generate a list of alternatives.b. Assess the costs and benefits of each alternative. c. Identify and define the problem. d. Perform
As a first step to implement her firm’s strategic plans, the CEO of a business firm would want marketing, manufacturing, and finance executives to develop clear and appropriate _____.a.
Having a clear sexual harassment policy won’t help an organization much unless it is accompanied by clear ______ that let all members know for sure how it will be implemented.a. Contingencies b.
If a team leader wants to tap the advantages of participatory planning, what type of decision-making method should he or she use?a. Authority.b. Quantitative.c. Group. d. Zero-based.
1. A protects small business owners from personal liabilities for losses.(a) sole proprietorship(b) franchise(c) limited partnership(d) corporation2. take ownership shares in a new venture in return
1. In financing, the business owner borrows money as a loan that must be repaid.(a) debt (b) equity(c) partnership (d) limited2. If you start a small business and want to avoid losing any
1. A small business owner who wants to pass the business to other family members after retirement or death should prepare a plan.(a) retirement (b) succession(c) partnership (d)
1. An entrepreneur who thrives on uncertainty displays.(a) high tolerance for ambiguity(b) internal locus of control(c) need for achievement(d) action orientation2. is a personality characteristic
1. Which of the following is identified by researchers as a universal inhibitor of leadership success across cultures?(a) Being positive.(b) Acting autocratic.(c) Being a good planner.(d) Acting
1. The athletic footwear maker New Balance discovered that exact copies of its running shoe designs were on sale in China under the name “New Barlun.” Th is is an example of a/an ____________
1. When a Hong Kong fi rm makes an agreement with the Walt Disney Company to use the Disney logo and legally make jewelry in the shape of Disney cartoon characters, Disney is engaging in a form of
1. In addition to gaining new markets, businesses go international in the search for ____________.(a) political risk(b) protectionism(c) lower labor costs(d) most favored nation status2. When Rocky
1. It is common in Malaysian culture for people to value teamwork and to display great respect for authority. Hofstede would describe this culture as high in both .(a) uncertainty avoidance and
1. When dealing with proxemics as a silent language of culture, what is the issue of most concern?(a) How people use the spoken word to communicate.(b) How people use nonverbal to communicate.(c) How
1. Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of.(a) the glass ceiling effect(b) a multicultural organization(c) quality
1. Which statement is most consistent with arguments that diversity is good for organizations?(a) Having a diverse workforce guarantees success.(b) Diversity is easy to manage because it is already
1. A manager who understands the influence of proxemics in communication is likely to.(a) avoid sending mixed messages(b) arrange work spaces to encourage interaction(c) be very careful choosing
1. When a worker receives an e-mail memo from the boss with information about changes to his job assignment and ends up confused because he doesn’t understand it, the boss has erred by making a bad
1. When the intended meaning of the sender and the interpreted meaning of the receiver are the same, communication is.(a) effective (b) persuasive(c) passive (d) efficient2. What happens
1. Who is responsible for encoding a message in the communication process?(a) sender(b) receiver(c) observer(d) consultant2. Issues of “respect” and “integrity” are associated with in
1. Groupthink is most likely to occur in teams that are.(a) large in size(b) diverse in membership(c) high performing(d) highly cohesive2. When people are highly cooperative but not very assertive in
1. A team performing very creative and unstructured tasks is most likely to succeed using.(a) a decentralized communication network(b) decisions by majority rule(c) decisions by minority rule(d) more
1. A basic rule of team dynamics might be stated this way: Th e greater the in a team, the greater the conformity to norms.(a) membership diversity(b) cohesiveness(c) task clarity(d) competition
1. Occurs when a group of people is able to achieve more than its members could by working individually.(a) Distributed leadership(b) Consensus(c) Team viability(d) Synergy2. One of the recommended
1. The purpose of negative reinforcement as an operant conditioning technique is to.(a) punish bad behavior(b) discourage bad behavior(c) encourage desirable behavior(d) cancel the effects of
1. When someone has a high and positive “expectancy” in expectancy theory of motivation, this means that the person.(a) believes he can achieve performance expectations(b) highly values the
1. Which of the following is a correct match?(a) McClelland–ERG theory(b) Skinner–reinforcement theory(c) Vroom–equity theory(d) Locke–expectancy theory2. In Herzberg’s two-factor theory,
1. Maslow’s progression principle stops working at the level of needs.(a) growth (b) self-actualization(c) achievement (d) self-esteem2. Lower-order needs in Maslow’s hierarchy
1. A person who is always willing to volunteer for extra work or to help someone else with his or her work is acting consistent with strong.(a) job performance(b) self-serving bias(c) emotional
1. Is a form of attribution error that involves blaming others for problems that they may not have caused for themselves.(a) Self-serving bias(b) Fundamental attribution error(c) Projection(d)
1. A new team leader who designs jobs for persons on her work team mainly “because I would prefer to work the new way rather than the old,” is committing a perceptual error known as.(a) the halo
1. Among the Big Five personality traits, indicates someone who tends to be responsible, dependable, and careful in respect to tasks.(a) authoritarian(b) agreeable(c) conscientious(d) emotionally
1. The interactive leadership style is characterized by .(a) inclusion and information sharing(b) use of rewards and punishments(c) command-and-control behavior(d) emphasis on position power2. A
1. In the discussion of gender and leadership, it was pointed out that some perceive women as having tendencies toward , a style that seems a good fit with developments in the new workplace.(a)
1. In Fiedler’s contingency model, both highly favorable and highly unfavorable leadership situations are best dealt with by a -motivated leadership style.(a) task(b) vision(c) ethics(d)
1. When managers use off ers of rewards and threats of punishments to try to get others to do what they want them to do, they are using which type of power?(a) formal authority(b) position(c)
1. Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for ____________.(a) helping to increase social responsibility(b) regular attendance(c) positive work
1. When a job candidate is asked to actually perform on-the-job for a period of time while being observed by a recruiter, this is a selection technique known as ____________.(a) mentoring (b)
1. The assessment center approach to employee selection relies heavily on ____________ to evaluate a candidate’s job skills.(a) intelligence tests(b) simulations and experiential exercises(c) 360º
1. Human resource management is the process of ____________, developing, and maintaining a high-quality workforce.(a) attracting (b) compensating(c) appraising (d) selecting2. A
1. The most participative of the planned change strategies is __________.(a) negotiation and agreement(b) rational persuasion(c) shared power(d) education and communication2. When a change leader
1. The innovation process isn’t really successful in an organization until a new idea is __________.(a) tested as a prototype(b) proven to be financially feasible(c) put into practice(d) discovered
1. Product innovations create new goods or services for customers, while __________ innovations create new ways of doing things in the organization.(a) content(b) process(c) quality(d) task2. The
1. Stories told about an organization’s past accomplishments and heroes such as company foundersare all part of what is called the __________ culture.(a) observable(b) underground(c) functional(d)
1. Which organization would likely be a good fit for a dynamic and changing external environment?(a) vertical(b) centralized(c) organic (d) mechanistic2. Workers following a compressed workweek
1. An organization that employs just a few “core” or essential full-time employees and outsources a lot of the remaining work shows signs of using a ____________ structure.(a) functional(b)
1. The “two-boss” system of reporting relationships is both a potential source of problems and one of the key aspects of ____________ structures.(a) functional (b) matrix(c) network (d) product2.
1. The main purpose of organizing as a management function is to ____________.(a) make sure that results match plans(b) arrange people and resources to accomplish work(c) create enthusiasm for the

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