Exploring Management 3rd Edition John R. Schermerhorn - Solutions

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Th e term for the discomfort someone feels when his or her behavior is inconsistent with a previously expressed attitude is _________.(a) alienation(b) cognitive dissonance(c) job dissatisfaction(d) job burnout
_________ is a form of attribution error that involves blaming others for problems that they may not have caused for themselves.(a) Self-serving bias(b) Fundamental attribution error(c) Projection(d) Self-monitoring CHAPTER 12 TP Multiple-Choice Questions
When representatives of management and a labor union meet and negotiate the terms of a new labor contract, this process is known as ____________.(a) boycotting(b) collective bargaining(c) 360 feedback(d) profi t sharing
An employee with family problems that are starting to interfere with work would be pleased to learn that his employer had a(n) ____________ plan.(a) employee assistance(b) fl exible benefi ts(c) comparable worth(d) stock options
Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for ____________.(a) helping to recruit new workers(b) regular attendance(c) positive work attitudes(d) cost reductions that have been achieved
Th e ____________ purpose of performance review is being addressed when a manager describes training options that might help an employee improve future performance.(a) development(b) evaluation(c) judgmental(d) legal
Th e assessment center approach to employee selection uses on ____________ to evaluate a candidate’s job skills.(a) intelligence tests(b) simulations and experiential exercises(c) 360 feedback(d) formal one-on-one interviews
Which phrase is most consistent with a recruiter off ering a job candidate a realistic job preview?(a) “Th ere are just no downsides to this job.”(b) “No organization is as good as this one.”(c) “I can’t think of any negatives.”(d) “Here’s something you might not like about the
__________ change results in a major change of direction for an organization, whereas __________ change makes small adjustments to current ways of doing things.(a) Frame breaking; radical(b) Frame bending; incremental(c) Transformational; frame breaking(d) Transformational; incremental
Th e basic purpose of a starting a skunkworks is to __________.(a) add more bureaucratic structure to the innovation process(b) provide special space for people to work together and achieve innovation(c) make sure that any innovation occurs according to preset plans(d) give people free time in
Product innovations create new goods or services for customers, whereas __________ innovations create new ways of doing things in the organization.(a) content(b) process(c) quality(d) task
Workers following a compressed workweek schedule often work 40 hours in _________ days.(a) 3 ½(b) 4(c) 5(d) a fl exible schedule of
Which organization design would likely be a good fi t for a dynamic and changing external environment?(a) Vertical(b) Centralized(c) Organic(d) Mechanistic
Kim Harris owns and operates a small retail store that sells the outdoor clothing of an American manufacturer to a predominantly college-student market. A large national-chain department store has come to town and started selling similar but lower-priced clothing manufactured in China, Th ailand,
A fi rm that wants to compete with rivals by selling a very-low-priced product in a broad market would need to successfully implement a ___________ strategy.(a) retrenchment(b) diff erentiation(c) cost leadership(d) diversifi cation
When Coke and Pepsi spend millions on ads trying to convince customers that their products are unique, they are pursuing what Porter calls a ______________strategy.(a) transnational(b) concentration(c) diversifi cation(d) diff erentiation
Th e two questions Porter asks to identify the correct competitive strategy for a business or product line are: 1—What is the market scope?2—What is the __________?(a) market share(b) source of competitive advantage(c) core competency(d) industry attractiveness
If Google’s top management were to announce that the fi rm was going to buy Federal Express, this would be a strategy of growth by ____________.(a) diversifi cation(b) concentration(c) horizontal integration(d) vertical integration
Among the global strategies that international businesses might pursue, the _________strategy most directly tries to customize products to fi t local needs and cultures in diff erent countries.(a) concentration(b) globalization(c) transnational(d) multidomestic
Th e alliances that link fi rms in supply chain management relationships are examples of how businesses can use ____________strategies.(a) B2C(b) growth(c) cooperation(d) concentration
General Electric is a complex conglomerate that owns many fi rms operating in very diff erent industries.Th e strategies pursued for each individual fi rm within GE umbrella would best be called __________level strategies.(a) corporate(b) business(c) functional(d) transnational
Th e ability of a business fi rm to consistently outperform its rivals is called ___________.(a) vertical integration(b) competitive advantage(c) strategic intent(d) core competency
Which is the best question to ask to start the strategic management process?(a) “What is our mission?”(b) “How well are we currently doing?”(c) “How can we get where we want to be?”(d) “Why aren’t we doing better?”
When one team member advises another team member that “your behavior is crossing the line in terms of our expectations for workplace civility,” she is exercising a form of ________ control over the other person’s inappropriate behaviors.(a) clan(b) market(c) internal(d) preliminary
When a supervisor works alongside an employee and corrects him or her immediately when a mistake is made, this is an example of ____________ control.(a) feedforward(b) external(c) concurrent(d) preliminary
If an organization’s top management establishes a target of increasing new hires of minority and female candidates by 15% in the next six months, this is an example of a/an ____________ standard for control purposes.(a) input(b) output(c) clan(d) market
A team leader is not living up to the concept of MBO if he or she ____________.(a) sets performance objectives for individual team members(b) stays in touch and tries to support team members in their work(c) jointly reviews performance results with each team member(d) keeps a written record of
When a soccer coach tells her players at the end of a losing game, “You did well in staying with our game plan,” she is using a/an ____________ as a measure of performance.(a) input standard(b) output standard(c) historical comparison(d) relative comparison
What is the diff erence between contingency planning and scenario planning?
Th e best planning goals or objectives would have which of the following characteristics?(a) Easy enough so that no one fails to reach them(b) Realistic and possible to achieve, while still challenging(c) Open ended, with no clear end point identifi ed(d) No set timetable or due dates
_________ planning identifi es alternative courses of action that can be quickly taken if problems occur with the original plan.(a) Benchmark(b) Participatory(c) Staff(d) Contingency
Th e benefi ts of planning often include _________.(a) improved focus(b) less need for controlling(c) more accurate forecasts(d) guaranteed success
With the goals of both expanding your resumé and gaining valuable experience, you have joined a new mentoring program between your university and a local high school. One of the fi rst activities is for you and your teammates to off er “learning modules” to a class of sophomores. You have
A common mistake made by managers facing crisis situations is _________.(a) trying to get too much information before responding(b) relying too much on group decision making(c) isolating themselves to make crisis decisions alone(d) forgetting to use their crisis management plan CHAPTER 4 TP
One reason why certainty is the most favorable environment for problem solving is because the problems can be addressed by using _________ decisions.(a) satisfi cing(b) optimizing(c) programmed(d) intuitive
When the members of a special task force are asked to develop a proposal for hitting very aggressive targets for the international sales of a new product, this problem most likely requires a _________ decision.(a) routine(b) programmed(c) crisis(d) nonprogrammed
What organizational stakeholder would most likely get top priority attention if a corporate board is having a serious discussion regarding how the fi rm could fulfi ll its obligations in respect to sustainable development?(a) Owners or investors(b) Customers(c) Suppliers(d) Future generations
A person’s desires for a comfortable life and family security represent _________ values, whereas his or her desires to be honest and hard working represent _________ values.(a) terminal; instrumental(b) instrumental; terminal(c) universal; individual(d) individual; universal
A business owner makes a decision to reduce a plant’s workforce by 10% to cut costs and be able to save jobs for the other 90% of employees. Th is decision could be justifi ed as ethical by using the _________ approach to moral reasoning.(a) utilitarian (b) individualism(c) justice (d) moral
How do the defi cit and progression principles operate in Maslow’s hierarchy?
When managers make decisions based on solid facts and information, this is known as _________.(a) continuous improvement(b) evidence-based management(c) Th eory Y(d) Th e scalar chain
Th e highest level in Maslow’s hierarchy is _________.(a) safety(b) esteem(c) self-actualization(d) physiological
When a worker is a responsible parent, makes car payments, and is active in local organizations, how might Argyris explain her poor work performance?(a) She isn’t treated as an adult at work.(b) Managers are using Th eory Y assumptions.(c) Organizational subsystems are ineffi cient.(d) She
What happens if a team can’t get past the storming stage?
What are the advantages and disadvantages of having people of different MBTI types working on the same team?
When is it better to pursue incremental rather than transformational change?
1. How can feed forward, concurrent and feedback controls each help Electronic Arts achieve its quality goals for video games?2. What output standards and input standards would be appropriate for the control process as applied to video game production?3. Can you see the principle of management by
Do the steps in the decision-making process have to be followed in order?
1. Are good pay and a secure job enough to satisfy most workers?
2. Should a manager help and coach subordinates in their work?
3. Do most people like real responsibility in their jobs?
4. Are most people afraid to learn new things in their jobs?
5. Should managers let subordinates control the quality of their work?
6. Do most people dislike work?
7. Are most people creative?
8. Should a manager closely supervise and direct the work of subordinates?
9. Do most people tend to resist change?
10. Do most people work only as hard as they have to?
11. Should workers be allowed to set their own job goals?
12. Are most people happiest off the job?
13. Do most workers really care about the organization they work for?
14. Should a manager help subordinates advance and grow in their jobs?
1. Read the following list of things people value. Th ink about each value in terms of its importance as a guiding principle in your life.A comfortable life An exciting life A sense of accomplishment A world at peace A world of beauty Equality Family security Freedom Happiness Inner harmony Mature
2. “Circle” six of these 18 values to indicate that they are most important to you. If you can, rank order these most important values by writing a number above them—with “1” the most important value in my life, and so on through “6.”
3. “Underline” the six of these 18 values that are least important to you.
1. Do you prefer to: (a) be given a problem and left free to do it? (b) get clear instructions on how to solve a problem before starting?
2. Do you prefer to work with colleagues who are: (a) realistic? (b) imaginative?
3. Do you most admire: (a) creative people? (b) careful people?
4. Do your friends tend to be: (a) serious and hardworking? (b) exciting and emotional?
5. When you ask for advice on a problem, do you: (a) seldom or never get upset if your basic assumptions are questioned? (b) often get upset with such questions?
6. When you start your day, do you: (a) seldom make or follow a specifi c plan? (b) usually make and follow a plan?
7. When working with numbers, do you make factual errors: (a) seldom or never? (b) often?
8. Do you: (a) seldom daydream and really not enjoy it? (b) often daydream and enjoy it?
9. When working on a problem, do you: (a) prefer to follow instructions or rules? (b) often enjoy bypassing instructions or rules?
10. When trying to put something together, do you prefer: (a) step-by-step assembly instructions? (b) a picture of the assembled item?
11. Do you fi nd that people who irritate you most appear to be: (a) disorganized? (b) organized?
12. When an unexpected crisis comes up, do you: (a) feel anxious? (b) feel excited by the challenge?
1. When confronted with several items of similar urgency and importance, I tend to do the easiest one fi rst.
2. I do the most important things during that part of the day when I know I perform best.
3. Most of the time I don’t do things someone else can do; I delegate this type of work to others.
4. Even though meetings without a clear and useful purpose upset me, I put up with them.
5. I skim documents before reading them and don’t complete any that off er a low return on my time investment.
6. I don’t worry much if I don’t accomplish at least one signifi cant task each day.
7. I save the most trivial tasks for that time of day when my creative energy is lowest.
8. My workspace is neat and organized.
9. My offi ce door is always “open”; I never work in complete privacy.
10. I schedule my time completely from start to fi nish every workday.
11. I don’t like “to-do” lists, preferring to respond to daily events as they occur.
12. I “block” a certain amount of time each day or week to be dedicated to high-priority activities.
Circle either a or b to indicate the item you most agree with in each pair of the following statements.1. (a) Promotions are earned through hard work and persistence.(b) Making a lot of money is largely a matter of breaks.2. (a) Many times the reactions of teachers seem haphazard to me.(b) In my
1. Read the following report.A well-liked college instructor had just completed making up the fi nal examination and had turned off the lights in the offi ce.Just then a tall, broad fi gure with dark glasses appeared and demanded the examination. Th e professor opened the drawer.Everything in the
1. Most of the time other people are too inexperienced to do things, so I prefer to do them myself.
2. It often takes more time to explain things to others than to just do them myself.
3. Mistakes made by others are costly, so I don’t assign much work to them.
4. Some things simply should not be delegated to others.
5. I often get quicker action by doing a job myself.
6. Many people are good only at very specifi c tasks, so they can’t be assigned additional responsibilities.
7. Many people are too busy to take on additional work.
8. Most people just aren’t ready to handle additional responsibilities.
9. In my position, I should be entitled to make my own decisions.

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Exploring Management 3rd Edition John R. Schermerhorn - Solutions

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