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human resource management
Questions and Answers of
Human Resource Management
Have you ever seen a job description for a work position you have held? If so, do you think the job description was accurate?
Choose a company where someone you know works. Which of the four human resource strategies do you think is most common in the company?
Based on experiences shopping at Sears, how effective do you think they have been in sustaining excellence?
Which human resource role do you think is most important? Employee advocate? Functional expert? Strategic partner? Human capital developer?
Think of stores where you shop. Do employees of some stores seem happier than employees of other stores? What human resource practices might explain differences in employee happiness?
Analyze the hospital’s current online nurses’ ad. How would you improve on it?
Explain what you as a supervisor can do to support your employee’s career management needs.
Why, would you say, workers join unions and what would you as a manager do to make it less likely your employees would want to join a union a your workplace.
This chapter explained that to compete with larger employers, the small business owner should capitalize on familiarity, flexibility, and informality. What does this mean and how as a small business
Explain and give at least four examples of how entrepreneurs can use Internet and government tools to support the HR effort.
You have about 32 employees working in your factory. Working individually or in teams of four or five students, find and create a list of five online sources you could use to provide training to
Describe with examples how you would create a startup, paper-based humanresource system for a new small business.
Explain why HRM is important to small businesses.
Your boss wants you to transfer from headquarters in Columbus, Ohio to the firm’s Moscow, Russia office. You’re pretty sure you’re suited to work abroad, but to be sure you decide to write a
What special training do overseas candidates need? In what ways is such training similar to and different from traditional diversity training?
1. Provide a one-page summary of what individual hotel managers should know in order to make it more likely incoming employees from abroad will adapt to their new surroundings.2. In previous chapters
Give three specific examples of multinational corporations in your area. Check on the Internet or with each firm to determine in what countries these firms have operations.Explain the nature of some
As an HR manager, what program would you establish to reduce repatriation problems of returning expatriates and their families?
You are the president of a small business. What are some of the ways you expect “going international” will affect HR activities in your business?
Describe the steps employers can take to reduce workplace violence.
Based on everything you read in this chapter, what is Milliken doing “right” that you believe helps to explain why they have such a good safety record?
Working individually or in groups, compile a list of the factors at work or in school that create stress for you. What methods do you use for dealing with the stress?
Describe important tactics you would expect the union to use during the union drive and election.
Working individually or in groups, use Internet resources to find situations where company management and the union reached an impasse at some point during their negotiation process, but eventually
Briefly illustrate how labor law has gone through a cycle of repression and encouragement.
Using several “Best Companies to Work For” as examples, explain what you would do to improve employee relations in an organization.
Do you think that after their experience in this arbitration the parties involved will be more or less inclined to settle grievances by themselves without resorting to arbitration?
Based on what you read in this chapter, including all relevant guidelines, what would your decision be if you were the arbitrator? Why?
Working individually or in groups, obtain copies of the student handbook for your college and determine to what extent there is a formal process through which students can air grievances. Based on
Working individually or in groups, interview managers or administrators at your employer or college in order to determine the extent to which the employer or college endeavors to build two-way
List 10 things your college or university does to encourage ethical behavior by students and/or faculty.
Why is it important in our litigious society to manage electronic monitoring properly?
Your clients want to know how they can use their employee benefits package to improve employee engagement. What would you tell them?
You are applying for a job as a manager and are at the point of negotiating salary and benefits. What questions would you ask your prospective employer concerning benefits? Describe the
Explain the role recognition and other non-material incentives play in an effective incentive plan.
When and why would you pay a salesperson based solely on commission? Based on a combined salary and commission?
Give four examples of when you would suggest using team or group incentive programs rather than individual incentive programs.
Explain five reasons why incentive plans fail.
You want to hire a new salesperson for the small dress shop you own in Columbus, Ohio, but first need to decide what sort of pay package to offer whomever you eventually hire. How would
If time permits, a spokesperson from each group can put his or her group’s rankings on the board. Did the groups end up with about the same results? How did they differ? Why do you think they
You manage a small restaurant in Columbus, Ohio and keeping good employees is one of your biggest challenges. Most wait staff and kitchen staff last no more than 8-9 months. Explain what you would do
What are the prospects for these occupations?
What does your research suggest to you about what would be your preferable occupational options?
Websites such as Sporting News occasionally run a story listing what they called the greatest coaches. Look at this list, and pick out two of the names. Then research these people online to determine
Working individually or in groups, choose two occupations (such as management consultant, HR manager, or salesperson) and use sources such as O*NET to size up the future demand for this occupation in
In groups of four or five students, meet with one or two administrators and faculty members in your college or university and, based on this, write a 2-page paper on the topic “the faculty
Why is it advisable for an employee retention effort to be comprehensive? What activities would you say is involved in such a program?
As a new supervisor, you’re about to hold your first-ever appraisal interview with one of your subordinates, someone who has not been performing very well for the past 6 months. What should you
Discuss the pros and cons of using different potential raters to appraise a person’s performance.
The class should select the top 10 factors from all of the appraisal tools presented to create what the class perceives to be the most effective tool for appraising the performance of the instructor.
Next, have a spokesperson from each group post his or her group’s appraisal tool on the board. How similar are the tools? Do they all measure the same factors? Which factor appears most often?
Next, your group should develop its own tool for appraising the performance of an instructor. Decide which of the appraisal tools (graphic rating scales, alternation ranking, and so on) you are going
First, based on what you now know about performance appraisal, do you think Figure 9-1 is an effective scale for appraising instructors? Why? Why not?
Compare and contrast performance management and performance appraisal.
What is the purpose of a performance appraisal?
Knowing that you are taking an HR management course, a friend asks you this: I just hired a nanny for my child and I want to make sure she knows what to do; in outline form, what should I cover in
In any case, please produce the requested outline, making sure to be very specific about what you want to teach the new clerks, and what methods and aids you suggest using to train them.
You may want to start by listing the job’s main duties and by reviewing any work you may have done for the exercise.
Find three or four actual examples of employers using social media for training purposes. At what levels of managers are the offerings aimed? What seem to be the most popular types of programs? Why
What are some important advantages to using cloud-based training?
What parallels do you see between the Toyota and Google total selection process? What differences?
Instructions for interviewers: while the interviewees are out of the room, the panel interviewers will have 20 min. to develop a short structured situational interview form for a “nanny.” The
Instructions for the interviews: The interviewees should leave the room for about 20 min. While out of the room, the interviewees should develop an “interviewer assessment form” based on the
What items should a letter of offer definitely contain?
How would you explain the fact that structured interviews, regardless of content, are generally more valid than unstructured interviews for predicting job performance?
Explain how digital and social media have changed the employee selection process, and the advice you would give an employer about avoiding problems using such tools for selection.
Explain how you would go about validating a test. How can this information be useful to a manager?
Working individually or in groups, develop a list of specific selection techniques that you would suggest your dean use to hire the next HR professor at your school. Explain why you chose each
How can employers protect themselves against negligent hiring claims?
Why is it important to conduct pre-employment background investigations? How would you do so?
As explained in this chapter, technology is in many ways revolutionizing how Employers recruit for employees. You manage a small women’s clothing store and need to hire an assistant manager. How
Prepare in outline form a complete nurses’ recruiting program for this hospital, including all recruiting sources your group would use.
Based on information available on the hospital’s website, create a hard-copy ad for the hospital to place in the Sunday edition of the New York Times. Which (geographic) editions of the Times would
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) certification exam needs to know in each area of human resource management (such as in
Working individually or in groups, find at least 5 employment ads either on the Internet or in a local newspaper that suggest that the company is family friendly and should appeal to women,
Briefly explain each step in the recruitment and selection process.
Briefly outline the workforce planning process.
Explain what a competencies model is and what the model would look like for the job of university professor.
What is job analysis? How can you make use of the information it provides?
Finally, within each of these new combined groups, compare and critique each of the two sets of job descriptions and job specifications. Did each job analysis method provide different types of
Next, each group should choose a partner group, one that developed the job description and job specification using the alternate method. (A group that used the job analysis questionnaire should be
Based on this information, each group will develop its own job description and job specification for the instructor.
Do you think companies can really do without detailed job descriptions? Why or why not?
You own a small business and your friend, over lunch, just mentioned that “it sounds like you have an employee engagement problem.” What exactly would you do to improve employee engagement in
Outline how you would implement an employee engagement program
What is the difference between a corporate strategy and a competitive strategy? Give one example of each.
What are the two main defenses you can use in the event of a discriminatory practice allegation, and what exactly do they involve?
Explain the main features of Title VII, the Equal Pay Act, the Pregnancy Discrimination Act, the Americans with Disabilities Act, and the Civil Rights Act of 1991.
If you were the judge called on to make a decision on this case, what would your decision be, and why?Discrimination lawsuits are rarely simple, because the employer will often argue that the person
Based on what laws or legal concepts could you take the position that it is legal to fire someone for poor performance even though there may be a discriminatory aspect to the termination? (This is
On what laws and legal concepts did the employer apparently base its termination of this 61-year-old attorney?
On what laws and legal concepts did the employer apparently base its termination of this 61-year-old attorney?
Based on what you read in this chapter, on what legal basis could the 61-year-old California attorney claim he was a victim of discrimination?
Explain each of the four examples of a bonafide occupational qualification.
Present your team’s conclusions to the class.
In terms of HR functions (such as recruiting, selections, interviewing, compensating, appraising, and so on) what exactly would you recommend doing to improve this company’s performance?
What specific HR function scan you identify as being problematical in this company? Again, please give specific answers.
What specific HR functions (recruiting, interviewing, and so on) can you identify Mr. Lemonis addresses on this show? Make sure to give specific examples based on the show.
Examine human resource management in the new economy, i.e. IT, call centres and the BPO industry of India.
Assess the changing role of the state in employment relations in China.
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