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human resource management
Questions and Answers of
Human Resource Management
What should employers keep in mind when using Internet sites to find job candidates?
Could an employer actually use a typing test like that inwww.iphonetypingtest.com/To help select employees? If so, how exactly?
Using specific examples, how do equal employment laws affect what managers can and cannot do with respect to recruiting employees?
Several years ago, Stanford’s restaurant in Lake Oswego was written up for how well it used HR to keep good employees. What do customers at sites such
Discuss with examples four important issues influencing HR management today.
Explain HR management’s role in relation to the firm’s line management.
Working individually or in groups, develop several examples showing how the new HR management practices mentioned in this chapter (using technology, for instance) have or have not been implemented to
For this activity, you will need the documents titled (1)HRCI PHR® and SPHR® Certification Body of Knowledge, and (2) “About the Society for Human Resource Management (SHRM) Body of Competency
How do today’s HR managers deal with the trends and challenges shaping contemporary HR management?
Discuss some competencies HR managers need to deal with today’s trends and challenges.
Do you think setting up an HR unit in the main office would help?
What would you do first if you were Jennifer?
What specific HR functions can you identify one or more of the team leaders use to help manage his or her team(s) on the show? Again, please make sure to give specific answers.
What is Title VII? What does it state?
Give at least three examples of how current EEOC policy reflects public policy decisions.
What is adverse impact? How can it be proven?
Working individually or in groups, use the Web to compile examples of actual EEOC claims that have used each of the methods we discussed (such as the standard deviation rule) for showing adverse
Summarize the basic equal employment opportunity laws regarding age, race, sex, national origin, religion, and handicap discrimination.
Explain the basic defenses against discrimination allegations.
What are strategies an organization can use to increase employee engagement?
In 2009, Comcast Cable announced it was buying NBC/Universal to combine its own cable delivery business with NBC’s content. Many thought the acquisition was ill conceived, in part because the
What HR metrics could you use to evaluate the effectiveness of the employee engagement initiative?
What is a high-performance work system? Provide several specific examples of the typical components in a high-performance work system.
What are five things employers should keep in mind when using Internet sites to find job candidates?
Working individually or in groups, use O*NET to develop a job description for a position of your choosing—perhaps an accounting clerk, or your professor in this class. Based on that, use your
Do you think all companies can really do without detailed job descriptions? Why or why not?
How should Jennifer go about collecting the information required for the standards, procedures, and job description?
What are the pros and cons of five sources of job candidates?
What metrics would you use to analyze the effectiveness of the recruiting efforts of your current or previous employer? Why did you choose these?
What human resource management tools would you use to identify possible internal candidates for a job opening and to assess the candidates’ promotability?
Describe in one page or less with examples how you would use www.secondlife.comTo help orient or train employees in your company.
Discuss at least four basic types of personnel tests.
Use sites such aswww.HRDQ.comTo list three programs you could use to develop a project management training program for a company.
In groups, discuss and compile examples of “the worst interview I ever had.” What was it about these interviews that made them so bad? If time permits, discuss as a class.?
Based onhttp://www.cisco.com/c/en/us/products/index.html, How would you use Cisco products to build a worldwide training program for employees in a company?
Write a short (one-page, double-spaced) essay on the topic, “How Equal Employment Law Affects Employee Selection.” Please include at least five specific examples.
You own a small business. How would you go about finding a selection test for a job you want to fill, and what practical and legal issues would you want to keep in mind before choosing a test to use?
Explain the factors and problems that can undermine an interview’s usefulness and techniques for eliminating them.
The job of applications engineer for which Maria was applying requires(a) Excellent technical skills with respect to mechanical engineering,(b) A commitment to working in the area of pollution
Set up groups of five or six students. Two students will be the interviewees, while the other students in the group will serve as panel interviewers. The interviewees will develop a form for
Design an orientation/on-boarding program for new students at your school.
Share an example of an effective or ineffective training program or experience.
Your employee is only selling about half the items per week that he should be selling. How would you go about determining what the problem is and whether training is the solution?
Discuss the pros and cons of at least eight performance appraisal tools.
Give examples of five potential appraisal problems.
Provide an example of talent management-oriented appraisals.
Explain the purpose of performance appraisal.
To what extent do you believe that these changes increase the attractiveness of operational HR roles?
To what extent is strategy ‘as the art of war’ relevant to contemporary organisations? What other metaphors might you use to define strategy?What metaphor would best describe the
• In your own experience of being employed, however limited that might be so far, have you been aware of some of these tensions?• What were their effects upon you and your colleagues at work?•
This chapter has been written from a British perspective. If you were working from a different perspective – South African, perhaps, or Scandinavian – what elements of the context of HRM would
What other distant socio-political events or developments have influenced or are influencing HRM?
Think about your own workplace.• What systems and technologies are in place to regulate your effort?• Have you noticed an increase or decrease in the intensity of your work over time?• Why do
Think of the organisation you work for now or an organisation have worked for in the past. What support is provided to help employees achieve a better work–life balance? Why do you think the
Think about an organisation where you would like to work in future.• How would you describe its brand?• What is it about this brand that appeals to you?• How is this brand communicated to
Visit the websites of a number of organisations that appeal to you as potential future employers. Compare and contrast the different uses of social media in recruitment. Which approaches seem to you
‘I don’t like to employ women because our customers are all local tradesmen and they prefer to deal with male staff because they understand the technical aspects of the products’. This
• Evaluate this case from (a) the perspective of the owner and (b) the perspective of the applicant.• What arguments could you make to persuade the owner to take a different approach to
What is the purpose of equality and diversity policies? Why do they sometimes fail to live up to expectations?
Thinking about categorising equality approaches, look at Table 6.1.• In which category would you place the organisation where you study and where you work (or have previously worked)?• Explain
Using examples of recruitment and selection, explain how the different perspectives listed below might influence the practices that managers in an organisation might choose to adopt:(a) The sameness
‘I treat everyone the same – so that’s how I ensure fairness’. This quote is from a section manager in a supermarket. Explain why such an approach can sometimes lead to unfairness.
Equality and diversity initiatives.1. Draw up a list of the initiatives designed to address equality and diversity in your organisation (if you work full-time or part-time) or in an organisation with
If an organisation is accused of being institutionally racist, sexist and homophobic, what does it mean? How would you evaluate whether such a description was legitimate?
Reflecting on fairness:• Have you directly experienced or observed treatment you considered unfair?• If so, what did you do about it?• What other options did you have?
1. How can the learning theories described in the first part of the chapter explain how IT systems can be made effective?2. Which learning and development methods will be most appropriate for
Identifying contextual changes leading to HRD:Before proceeding further, consider some of the changes taking place in organisations you know in response to changes in the operating environment. What
On your own or in a group, go through this section on theories of learning and list what you consider to be the key components of learning that will be needed in designing and implementing the
Revisit the earlier sections of this chapter that consider individual processes of learning. Which, for you, helps to explain the process of learning from the perspective of the elearner?Can the
1. How can you use this model of benchmarking in your organisation to assess the effectiveness of HRD activity?2. Where can you find the information you need to answer the questions successfully?
Do you have a personal development plan?If you have not, make a mental note to discuss this with your boss at your next appraisal interview.If you have got a plan, when was it last reviewed?Is it
Identify a recent LMD initiative that you were involved in.• What were the desired outcomes of this initiative?• How could these be measured taking into account the criticisms made of most
To what extent do you feel that LMD is ‘failing’ to deliver anticipated outcomes in your organisation?Given what you have read in this chapter, what can be done to improve the situation?
1. To what extent is OD culture-blind?2. What evidence can you find of approaches to OD that are NOT based in a UK or US tradition?
What do you consider to be the acceptable boundaries of political behaviour in organisations?
Which is ethically more acceptable, to attempt to change how someone behaves, or to attempt to change how someone thinks?
Their article contends that the differences between OD then and now lie in differences in ontological and epistemological perspectives, and not necessarily differences in values or viability. That is
You can use a force-field analysis to identify where conditions are supportive of a particular change or where there is resistance. If the driving forces outweigh the restraining forces, then the
• What activities might each of the following undertake at each stage of Lewin’s process to ensure that the process of change is achieved:– managers– HR professionals?• Who else would need
The CIPD’s toolkit ‘Approaches to change: Building capability and confidence’ is an example of a phase model of change.• Read the document and consider:– What benefits are suggested for you
What are the skills that an OD practitioner needs to manage the consultancy process?Consider each of Cheung-Young and Holbeche’s steps in turn:– Are they the same, or different, from those of
Browse the resources available at https://appreciativeinquiry.case.edu/. How easy would it be for you to have the AI approach accepted in your organisation?
Visit www.theworldcafe.com, www.futuresearch.com and www.openspaceworld.org, where you can find detailed explanations, free resources and case studies.• Where could you use the World Café or
How is OD integrated in to your organisation’s strategic activities?Is there an individual or group of individuals with OD explicitly within their role and responsibilities? What are they
Schein’s typology raises our awareness of how visible aspects of culture can convey messages about the culture that, while helpful in interpretation, can be difficult to decipher. A common model
In both analyses, the culture acts to adjust and change the intentions of senior managers and policy-makers. Can you think of any examples where the intentions of senior managers and policy-makers
1. Compensation in age discrimination cases is considerably lower than in other areas of discrimination. Why do you think this is so?2. Should the government permit organisations to reintroduce a
The key question for human resource managers revolves around the extent to which this symbolism, these laws, continue to provide support for the level of worker discipline that enables the
Look again at the introductory case study. How would you decide the case? Upon what legal principles?
To what extent is there equality of obligations within the principal ‘implied terms’ between the parties? Does this reflect contemporary views on issues such as the right to privacy, freedom
Would giving workers ‘property rights’ actually address the key issue in unfair dismissal, that is, reasonableness, or simply make it more difficult to dismiss workers? See the discussion on
For the CIPD-qualified, ethical HR manager, the challenge will be to implement and apply internal mechanisms that meet the organisation’s business needs while retaining the dignity, respect and
Which of the different definitions resonates most with your own thoughts and why?Are there other aspects not covered in the definitions that you would like to have seen included?Do you agree with the
1. How did disengagement manifest itself at 'Tasty Catering' prior to the transformation?2. Read the section in the chapter concerning employee engagement as an exchange process. What aspects of the
The CIPD and Gallup both identify key characteristics of an ‘engaged employee’:Think about when you felt engaged at work. What factors contributed to that feeling?Can you think of incidences when
Have you ever participated in an engagement or attitude survey at work?If so, did you feel it was really measuring valuable constructs and that it would enable the organisation to make effective
1. The case study above suggests that the introduction of the National Living Wage in April 2016 has prompted some organisations to trim staff benefits and alter terms of employment in relation to
Consider the sector you work in or are most familiar with. Which types of benefits are predominant? Why do you think this is the case?Reflecting on the findings of the 2014–15 CIPD Reward
Is it possible to legislate for equal pay reporting successfully without including clear penalties for organisations which dodge or fail to comply with the requirements?The responsibility for this
Is there a grading structure within your organisation?How many grades/bands exist within your own organisation?Would you classify your own organisation’s pay structure as broad-graded, broad-banded
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