Human Relations Interpersonal Job-Oriented Skills 4th Canadian edition Andrew J. DuBrin, Terri M. Geerinck - Solutions

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List the components and goals of the motivation and maintenance functions of human resource management. The components of the motivation function include motivation theories, appropriate job design, reward and incentive systems, compensation, and benefits. The goal of the motivation function is to
Contrast management, personnel, and human resource management.. P-96
Explain the purpose of HRM in an organization.. P-96
What activities are involved in the staffing function of HRM?. P-96
Explain the goals of the training and development function of HRM.. P-96
Describe the primary goals of the motivation function of HRM.. P-96
In what ways can HRM meet its goals of the maintenance function?. P-96
What role does HRM play in the strategic direction of an organization?. P-96
How does HRM affect all managers?. P-96
What is your reaction to this "employee plan" imple- mented by Eze? Do you believe it is too simplistic? Defend your position.. P-96
Do you believe such employee programs as described in this case can succeed at other companies? Why or why not?. P-96
Do you believe special human resource management conditions have to exist for such a system to work? Explain. How do these conditions relate to motivation?. P-96
Which of the functional HR processes can be identified in Tony's area?.. P-96
Identify the environmental influences important to TEAM FUN!.. P-96
How do its HR functional areas line up with the overall HR process?. P-96
Which motivation theorists has Tony applied to t TEAM FUN!?. P-96
Does Tony need to do anything else to set up a strategic HR function?. P-96
Visit a human resource management department, either on or off campus. During your meeting, ask an HRM repre- sentative what he or she does on the job. Focus specifically on the person's job title and key job responsibilities and why he or she is in HRM. After your appointment, provide a three- to
Discuss how the Hawthorne studies have influenced HRM. Find three examples of HRM applications that can be linked to these studies. What benefits have these applica- tions provided to the organization?. P-96
Go to the Society of Human Resource Management's web site at http://www.shrm.org. Research the process one must follow to prepare for the Human Resource Certification Exam and what certification means.. P-96
Identify the groups protected under the Civil Rights Act of 1964, Title VII. P-968
Discuss the importance of the Equal Employment Opportunities Act of 1972. P-968
Describe affirmative action plans. P-968
Define the terms adverse impact, adverse treatment, and protected group members. P-968
Identify the important components of the Americans with Disabilities Act of 1990. P-968
Explain the coverage of the Family and Medical Leave Act of 1993. P-968
Discuss how a business can protect itself from discrimination charges. P-968
Specify the HRM importance of Griggs v. Duke Power. P-968
Define what constitutes sexual harassment in today's organizations. P-968
Discuss the term glass ceiling. P-968
The EEOC will notify the organization of the charge within 10 days of its filing and then begin to investigate the charge to determine if the complaint is valid. The company may simply settle the case here, and the process stops. P-968
The EEOC will notify the organization in writing of its findings within 120 days. If the charge is unfounded, the EEOC's process stops, the individual is notified of the outcome, and informs the individual that he or she may still file charges against the company in civil court (called a
If there is justification to the charge, the EEOC will attempt to correct the problem through informal meetings with the employer. Again, the company, recognizing that discrimination may have occurred, may settle the case at this point. P-968
If the informal process is unsuccessful, the EEOC will begin a formal settlement meeting between the individual and the organization (called a mediation meeting). The emphasis here is to reach a voluntary agreement between the parties. P-968
Should Step 3 fail, the EEOC may file charges in court. P-968
What Is Sexual Harassment? P-968
Identify the groups protected under the Civil Rights Act of 1964, Title VII. The Equal Employment Opportunity Act of 1972 is an important amendment to the Civil Rights Act of 1964, as it granted the EEOC enforcement powers to police the provisions of the act. The Civil Rights Act of 1964, Title
In addition, state laws may supplement this list and include categories such as marital status. P-968
Discuss the importance of the Equal Employment Opportunity Act of 1972. The Equal Employment Opportunity Act of 1972 is an important amendment to the Civil Rights Act of 1964 as it granted the EEOC enforcement powers to police the provisions of the act. P-968
Describe affirmative action plans. Affirmative action plans are good-faith efforts by organizations to actively recruit and hire protected group members and to show measurable results. Such plans are voluntary actions by an organization. P-968
Define what is meant by the terms adverse impact, adverse treatment, and protected group members. An adverse impact is any consequence of employment that results in a disparate rate of selection, promotion, or termination of protected group members. Adverse treatment occurs when members of a
Identify the important components of the Americans with Disabilities Act of 1990. The Americans with Disabilities Act of 1990 provides employment protection for individuals who have qualified disabilities. The act also requires organizations to make reasonable accommodations to provide qualified
Explain the coverage of the Family and Medical Leave Act of 1993. The Family and Medical Leave Act grants up to 12 weeks of unpaid leave for family or medical matters. Fetal protection laws were overturned because they created an adverse impact for women. P-968
Discuss how a business can protect itself from discrimination charges. A business can protect itself from discrimination charges first by having HRM practices that do not adversely affect protected groups, through supported claims of job relatedness, bona fide occupational qualifications, or a
Specify the HRM importance of the Griggs v. Duke Power case. Griggs v. Duke Power was one of the most important Supreme Court rulings that pertain to EEO. Based on this case, items used to screen applicants had to be related to the job. Additionally, post-Griggs, the burden was on the employer to
Define what constitutes sexual harassment in today's organizations. Sexual harassment is a serious problem existing in today's enterprises. Sexual harassment is defined as any verbal or physical conduct toward an individual that (1) creates an intimidating, offensive, or hostile environment; (2)
Discuss what is meant by the term glass ceiling. The glass ceiling is an invisible barrier existing in today's organizations that keeps minorities and women from ascending to higher employment levels in the workplace. P-968
What is the Civil Rights Act of 1964 and whom does it protect? P-968
What are the Griggs v. Duke Power implications for HRM? P-968
What is an adverse impact? How does it differ from adverse treatment? P-968
What is meant by reasonable accommodation as it pertains to the Americans with Disabilities Act of 1990? P-968
What is "business necessity" as it applies to equal employment opportunity? P-968
How can HRM provide supporting documentation for business necessity? P-968
In what ways do employment laws differ in a global environment? P-968
Identify and explain how organizations can use BFOQS or seniority systems to defend charges of discrimination. P-968
What is sexual harassment? Identify and describe the three elements that may constitute sexual harassment. P-968
What are the arguments for a "glass ceiling" existing in today's organizations? P-968
"Affirmative action does not work. When you're hired under an affirmative action program, you're automatically labeled as such and are rarely recognized for the value that you can bring to an organization." Do you agree or disagree with the statement? Defend your position. P-968
Given that the white male is becoming a "minority" in the workplace, white males should be afforded affirmative action protection. Do you agree or disagree with this? Explain your rationale. P-968
"If all organizations would hire based solely on the ability to do the job, there would be no need for equal employ- ment opportunity laws." Do you agree or disagree? Defend your position. P-968
"Sexual harassment occurs between two people only. The company should not be held liable for the actions of a few wayward supervisors." Do you agree or disagree with this statement? Explain. P-968
Do you believe that IBM's pension plan, which involves employer and employee contributions to a retirement plan, is discriminatory, given that employees, regardless of age, receive the same percentage of company-paid retirement funds? Discuss. P-968
Does your opinion change given the fact that IBM's retire- ment plan changes were legal and sanctioned by the IRS accounting regulations? Why or why not? P-968
It was alleged that IBM took advantage of pension accounting rules to make the business's profits look better. Build an argument for and against the ethics of this practice. Which side of the argument do you support? Explain your rationale. P-968
What is the probable defense for the baseball gear job (BFOQ, 4/5 rule, glass ceiling)? Explain. P-968
Why didn't Fred's age discrimination case go anywhere? P-968
Is TEAM FUN! open to discrimination charges in other areas? P-968
What should be done to protect TEAM FUN! from dis- crimination charges?
A female supervisor frequently praises the work of a highly competent male employee. P-968
A male employee prominently posts a centerfold from a female pornographic magazine. P-968
A female employee voluntarily accepts a date with her male supervisor. P-968
A male employee is given favored work assignments in exchange for arranging dates for his boss. P-968
A female employee is offered a job promotion in exchange for sex. P-968
A client pressures a female salesperson for dates and sexual favors in exchange for a large purchase. P-968
A female requests that her male assistant stay in her hotel room to save on expenses while out of town at a conference and holds acceptance as a job condition for continued employment. P-968
A male has asked two female coworkers to stop embarrass- ing him by telling jokes of a sexual nature and sharing their sexual fantasies, but they continue, telling him a "real man wouldn't be embarrassed." P-968
Although he has shared with his coworker that rubbing his shoulders and arms, calling him "Babe" in front of his coworkers, and pinching him is offensive, she continues to touch him in a way that makes him feel uncomfortable. P-968
Al tells Marge an offensive joke, but when Marge says "Al, I don't appreciate your nasty jokes," Al responds, "I'm sorry, Marge, you're right, I shouldn't have told that one at work." P-968
Several Supreme Court cases relating to sexual harassment were decided in the late 1990s. Visit the Supreme Court's web site (http://www.supremecourtus.gov) and research these cases. Then provide a three- to five-page write-up regarding the implications these cases had for same-sex harassment,
What do you recommend that the board should do in terms of approving Gagnon’s plan for hiring about five people with intellectual deficiencies to work at Westmont?Assuming that the workers with mild intellectual deficiencies are hired, what recommendations can you make to the supervisors for
Part of being a good team player is helping other members. How can members of a workplace team help each other?
If you were a supervisor, how would you deal with a group member who had a very low value for power distance?
Provide an example of cultural insensitivity of any kind that you have seen, read about, or can imagine.
How can a person demonstrate to others on the job that he or she is culturally fluent (gets along well with people from other cultures)?
Give an example of a one of the best displays of interpersonal skills you have seen in a PowerPoint presentation by one of your professors.
Why are communication skills important in the field you are in or intend to enter?
In what way does your program of studies contribute to building your self-confidence and self-esteem?
When you examined your results from the Golden Personality Type Profiler, were you surprised by the results? In what ways was the assessment very typical of you? If you disagree with the results, how are you different from the profile and assessment?
What is the nature of the conflict Bruce Malone is facing?What type of values is Lucille demonstrating?What do you recommend Bruce should have done to work his way out of the problem he was facing?Is Bruce too naïve for a career in business?
What do you recommend that the board should do in terms of approving Gagnon’s plan for hiring about five people with intellectual deficiencies to work at Westmont?Assuming that the workers with mild intellectual deficiencies are hired, what recommendations can you make to the supervisors for
Give an example of a skill you might have learned informally at any point in your life.
What is the most useful idea you picked up from this chapter about either conducting a job campaign or managing your career?
Describe the type of success you or several of your friends and family members have had in conducting a job search through the Internet.
Interview a person in a high-pressure job in any field. Find out whether the person experiences significant stress and what method he or she uses to cope with it.
Describe any way in which you have used information technology to make you more productive.
A couple walks into an automobile showroom and say they want a big safe vehicle for them and their three children, yet they are unsure about what vehicle they should purchase. Describe how you might identify customer needs in this situation.
Describe several customer moments of truth you have experienced this week. What made you classify them as moments of truth?
What is your opinion on whether workers have a responsibility to help each other grow and develop?
What is your opinion of the contribution of Olsen’s representative experiences to his development as a leader?What else can the restaurant chain do to help Olsen and others in the leadership program to develop as leaders?
How might a student use cognitive restructuring to get over the anger of having received a low grade in a course?

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Human Relations Interpersonal Job-Oriented Skills 4th Canadian edition Andrew J. DuBrin, Terri M. Geerinck - Solutions

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