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information technology management
Information Technology For Management Improving Strategic And Operational Performance 8th Edition Efraim Turban Linda Volonino - Solutions
1. Visit Sprint.com.What are the features of its 4G phone that make it suitable for managers or business purposes?
3. Each team will investigate an online (Web) meeting software suite, such as GoToMeeting or Lotus Sametime.Download the free trial version and/or video demonstration.The teams will investigate the features and business purposes of the software and then present a report to the class based on their
2. Each team should explore the commercial applications of mobile communication in one of the following areas:financial services, including banking, stocks, and insurance;marketing and advertising; manufacturing; travel and transportation; human resources management; public services; or healthcare.
1. Each team should examine a major vendor of mobile devices (Nokia, Kyocera, Motorola, Palm, BlackBerry, etc.). Each team will research the capabilities and prices of the devices offered by each company and then make a class presentation, the objective of which is to convince the rest of the class
4. Read IT at Work 4.2, “Thrifty Car Rental Uses IP Telephony to Increase Efficiency and Customer Service,”and answer the discussion questions.
3. Compare the advanced features of three search engines.a. Prepare a table listing five advanced features of each search engine.b. Perform a search for “VoIP vendors” on each of those search engines.c. Compare the results.d. In your opinion, which search engine provided the best results.Why?
2. Compare the various features of broadband wireless networks(e.g., 3G,Wi-Fi, and WiMAX).Visit at least three broadband wireless network vendors.a. Prepare a list of capabilities of each network.b. Prepare a list of actual applications that each network can support.c. Comment on the value of such
1. CALEA is the Communications Assistance for Law Enforcement Act, a federal requirement to allow law enforcement agencies to conduct electronic surveillance of phone calls or other communications.What dilemmas are caused by the convergence of voice, video, and data and the requirements of CALEA?
11. What health and quality-of-life issues are associated with social networks and a 24/7 connected lifestyle?
10. Discuss the ethical issues of social networks and anytime, anywhere accessibility.
9. Which of the current mobile computing limitations do you think will be minimized within two years? Which ones will not?
8. Describe the ways in which WiMAX is affecting the use of cellular phones for m-commerce.
7. Discuss the impact of wireless computing on emergency response services.
6. Explain the role of protocols in mobile computing and their limitations.
5. Discuss the components of a mobile communication network.
4. Discuss some of the potential applications of wireless technologies in the financial sector.
3. Why attend class if you can view or listen to the podcast?
2. There is a growing demand for video to handheld devices. Explain at least three factors enabling or driving this demand.
1. Why will 4G wireless networks bring about significant changes in connectivity?
7. Submit your recommendation for a DMS solution. Identify two vendors in your recommendation. Spring Street Company (SSC, a fictitious company) faced rising costs not only from sky-high energy prices, but also from what it considered “hidden costs” associated with its paperintensive processes.
6. How can DMS also serve as a disaster recovery system in case of fire, flood, or break-in? Spring Street Company (SSC, a fictitious company) faced rising costs not only from sky-high energy prices, but also from what it considered “hidden costs” associated with its paperintensive processes.
5. Identify at least one additional cost factor (other than better security) that might be reduced or eliminated with the DMS. Spring Street Company (SSC, a fictitious company) faced rising costs not only from sky-high energy prices, but also from what it considered “hidden costs” associated
4. Using the data collected by Sam, create a spreadsheet that calculates the costs of handling paper at SSC based on hourly rates per employee of $16, $22, and $28. Add the cost of lost documents to this. Then, add the costs of warehousing the paper, which increases by 10% every month due to
3. Collect estimates for the costs of buying or implementing a DMS at SSC. Spring Street Company (SSC, a fictitious company) faced rising costs not only from sky-high energy prices, but also from what it considered “hidden costs” associated with its paperintensive processes. The employees
2. Discuss why a DMS transforms the way a business operates. Spring Street Company (SSC, a fictitious company) faced rising costs not only from sky-high energy prices, but also from what it considered “hidden costs” associated with its paperintensive processes. The employees jokingly predicted
1. Explain the similarities and differences between document imaging systems and document management systems(DMS). List the benefits and the basic hardware and software requirements for each system. Put this information into a table to help Sam readily understand the comparison.
5. Download the NPIA’s publication at the textbook’s Web site or from npia.police.uk/en/docs/science_and_innovation.pdf. What are the primary objectives of its three-year strategy? What ITs are needed to meet those objectives? In England and Wales, the National Policing Improvement Agency
4. What are some potentials risks to privacy that MobileID might cause? Does encryption eliminate those risks? In England and Wales, the National Policing Improvement Agency (NPIA) is responsible for bringing high-tech equipment to the police service. NPIA published its Science and Innovation in
3. In your opinion, why might the success of NPIA’s strategy require putting public confidence first—for example, by meeting the public’s concerns about personal privacy—rather than putting public safety first? In England and Wales, the National Policing Improvement Agency (NPIA) is
2. How will the new ITs improve policing services in England and Wales? In England and Wales, the National Policing Improvement Agency (NPIA) is responsible for bringing high-tech equipment to the police service. NPIA published its Science and Innovation in the Police Service 2010–2013, a
1. What are some of the ways the NPIA has cost-justified significant investments in innovative IT for police service? In England and Wales, the National Policing Improvement Agency (NPIA) is responsible for bringing high-tech equipment to the police service. NPIA published its Science and
5. Is it easier for IT to support planning or execution? Why? Over the past decades, businesses have invested heavily in IT infrastructures (e.g., ISs) to capture, store, analyze, and communicate data. However, the creation of ISs to manage and process data and the deployment of communication
4. How necessary is near real-time data? Over the past decades, businesses have invested heavily in IT infrastructures (e.g., ISs) to capture, store, analyze, and communicate data. However, the creation of ISs to manage and process data and the deployment of communication networks by themselves do
3. What is the value of the feedback loop at Applebee’s? Over the past decades, businesses have invested heavily in IT infrastructures (e.g., ISs) to capture, store, analyze, and communicate data. However, the creation of ISs to manage and process data and the deployment of communication networks
2. How does learning influence net earnings? Over the past decades, businesses have invested heavily in IT infrastructures (e.g., ISs) to capture, store, analyze, and communicate data. However, the creation of ISs to manage and process data and the deployment of communication networks by themselves
1. Why is learning important to managers? Over the past decades, businesses have invested heavily in IT infrastructures (e.g., ISs) to capture, store, analyze, and communicate data. However, the creation of ISs to manage and process data and the deployment of communication networks by themselves do
7. Visit www-306.ibm.com/. Find services related to dynamic warehouse and explain what it does.
6. Enter microsoft.com/solutions/BI/customer/biwithinreach_ demo.asp and see how BI is supported by Microsoft’s tools. Write a report.
5. Explore a Web site for multimedia database applications.Review some of the demonstrations, and prepare a concluding report.
4. Access the Web site of the GartnerGroup (gartnergroup.com). Examine some of their research notes pertaining to marketing databases, data warehousing, and data management.Prepare a report regarding the state of the art.
3. Access the Web sites of one or two of the major data warehouse vendors, such as NCR or SAS; find how their products are related to the Web.
2. Access the Web sites of one or two of the major data management vendors, such as Oracle, IBM, and Sybase, and trace the capabilities of their latest BI products.
1. Conduct a survey on document management tools and applications.
3. Ocean Spray Cranberries, Inc. is a large cooperative of fruit growers and processors. Ocean Spray needed data to determine the effectiveness of its promotions and its advertising and to respond strategically to its competitors’ promotions.The company also wanted to identify trends in consumer
2. Using data mining, it is possible not only to capture information that has been buried in distant courthouses but also to manipulate and cross-index it.This ability can benefit law enforcement but invade privacy. In 1996, Lexis-Nexis, the online information service, was accused of permitting
1. Prepare a report on the topic of data management and the intranet. Specifically, pay attention to the role of the data warehouse, the use of browsers for query, and data mining. Each group will visit one or two vendors’ sites, read the white papers, and examine products (Oracle, Red Bricks,
8. At teradatastudentnetwork.com, read and answer the questions of the assignment entitled “Data Warehouse Failures.” Choose one case and discuss the failure and the potential remedy.
7. Go to Teradata Magazine,Volume 6, Number 2, and read“The Big Payoff.”Then go to teradatastudentnetwork.com and read the case study “Harrah’s High Payoff from Customer Information.”What kind of payoff are they having from this investment in data warehousing?
6. At teradatastudentnetwork.com, read and answer the questions to the case “Harrah’s High Payoff from Customer Information.” Relate results from Harrah’s to how other casinos use their customer data.
5. Read IT at Work 3.3, “National Security Depends on Intelligence and Data Mining.” Answer the questions at the end.Visit Oracle at oracle.com and do a search for Oracle Data Mining (ODM). Identify three functionalities of ODM.
4. Visit Analysis Factory at analysisfactory.com. Click to view the Interactive Business Solution Dashboards.Select one type of dashboard and explain its value or features.
3. Read IT at Work 3.2, “Finding Million-Dollar Donors in Three Minutes.” Answer the questions at the end.Then visit the Business Objects Web site at businessobjects.com and search for “Xcelsius 2008 Demos and Sample Downloads.” Click on one of the images of a dashboard or model to launch
2. Interview a manager or other knowledge worker in a company you work for or to which you have access. Find the data problems the person has encountered and the measures he or she has taken to solve them.
1. Read IT at Work 3.1, “Data Errors Cost Billions of Dollars and Put Lives at Risk.” Answer the questions at the end.Then visit the SAS Web site at sas.com and search for their data synchronization or data integration solution. List the key benefits of the SAS solution.
14. Distinguish among operational databases, data warehouses, and data marts.
13. Discuss the factors that make document management so valuable.What capabilities are particularly valuable?
12. Relate document management to imaging systems.
11. How are organizations using their data warehouses to improve consumer satisfaction and the company’s profitability?
10. What ethical duties does the collection of data about customers impose on companies?
9. A data mart can substitute for a data warehouse or supplement it. Compare and discuss these options.
8. Why is master data management (MDM) important in companies with multiple data sources?
7. Discuss the major drivers and benefits of data warehousing.
6. How does data visualization improve decision making?
5. Explain the principle of 90/90 data use.
4. List three types of waste or damages that data errors can cause.
3. Why does data and text management matter?
2. Explain how having detailed real-time or near real-time data can improve productivity and decision quality.
1. What is the purpose of text mining?
3. You have just been promoted to fleet manager in a food company that uses 250 cars of different sizes. Prepare a report to top management on how to save on gas if the price is at $4, $5, $6, and $7 per gallon. A spreadsheet will help support your report (use the what-if option in Excel).
2. How can you find the cheapest gas prices in your starting and destination locations? Automotive.com provides a free application (a widget), a real-time, continually updated tool that monitors gas prices.
1. Using the spreadsheet that you download, calculate and compare the costs of driving a hybrid automobile and nonhybrid SUV from your location to a location 600 miles away.
5. What can be learned from audience analytics to improve earnings? The United Kingdom’s nearly 100-year-old Royal Shakespeare Company (RSC) is one of the most respected theatrical companies in the world. The company is dedicated to keeping the spirit of William Shakespeare alive, and it also
4. What is audience analytics? The United Kingdom’s nearly 100-year-old Royal Shakespeare Company (RSC) is one of the most respected theatrical companies in the world. The company is dedicated to keeping the spirit of William Shakespeare alive, and it also stages other classics and modern works.
3. Discuss the benefits of more accurate forecasting to theater and other artistic companies. The United Kingdom’s nearly 100-year-old Royal Shakespeare Company (RSC) is one of the most respected theatrical companies in the world. The company is dedicated to keeping the spirit of William
2. Explain the importance of data quality to the success of the RSC’s marketing campaigns. The United Kingdom’s nearly 100-year-old Royal Shakespeare Company (RSC) is one of the most respected theatrical companies in the world. The company is dedicated to keeping the spirit of William
1. Why is customer loyalty critical to nonprofit organizations? The United Kingdom’s nearly 100-year-old Royal Shakespeare Company (RSC) is one of the most respected theatrical companies in the world. The company is dedicated to keeping the spirit of William Shakespeare alive, and it also stages
5. What are the performance management implications?(Relate to the book’s model.) Because it is in constant competition with Boeing, the European aircraft manufacturer Airbus is looking for every opportunity to increase productivity, reduce costs, and make its production process more efficient.
4. What managerial levels and tasks will be supported by the RFID? Because it is in constant competition with Boeing, the European aircraft manufacturer Airbus is looking for every opportunity to increase productivity, reduce costs, and make its production process more efficient. One of its latest
3. What categories of people will be supported by the RFID? Because it is in constant competition with Boeing, the European aircraft manufacturer Airbus is looking for every opportunity to increase productivity, reduce costs, and make its production process more efficient. One of its latest efforts
2. What information technologies are cited here and are related to the implementation? Because it is in constant competition with Boeing, the European aircraft manufacturer Airbus is looking for every opportunity to increase productivity, reduce costs, and make its production process more
1. What are the drivers of the RFID project? Because it is in constant competition with Boeing, the European aircraft manufacturer Airbus is looking for every opportunity to increase productivity, reduce costs, and make its production process more efficient. One of its latest efforts is to use RFID
5. Visit infoworld.com/blogs/david-linthicum. Describe the key issues discussed in this blog.
4. Visit oracle.com. Describe the types of virtualization services offered by Oracle.
3. Visit Teradata University Network (TUN). Search for and read an article or white paper on decision support systems (DSS). List four valuable take-aways (those are specific lessons learned) from the article.
2. Visit the Supply Chain and Logistics Institute at SCL.gatech.edu/. Describe two recent trends or issues of current interest.
1. Visit Rackspace at rackspace.com/ and review the company’s CloudPro products. Describe what CloudPro does.Explain how Rackspace CloudPro leverages the iPad’s interface.What are the benefits of the iPad Cloud app?
2. Visit Planners Lab. Register to create an account, then download free trial software. Click on Models and Materials.a. Read the Tutorial Westlake Lawn and Garden, University of Nebraska, Omaha.b. Under “Example Models,” select Westlake Lawn and Garden, University of Nebraska, Omaha. Load the
1. Observe a checkout counter in a supermarket that uses a scanner. Find some material that describes how the scanned code is translated into the price that the customers pay.a. Identify the following components of the system:inputs, processes, and outputs.b. What kind of a system is the scanner
2. Visit teradatastudentnetwork.com (ask your instructor for the password) and find the Webcase on “BI Approaches in Healthcare, Financial Services, Retail, and Government” (2006). Explain the IT support.What challenges are common across the industries?3. Visit plannerslab.com. Click onto
1. Classify each of the following systems as one (or more)of the IT support systems and design a business performance management for each:a. A student registration system in a universityb. A system that advises farmers about which fertilizers to usec. A hospital patient-admission systemd. A system
10. Discuss the benefits of cloud computing.
9. RFID is considered superior to barcodes. Explain why.
8. How do the information systems that support supply chains create an extended enterprise?
7. Explain why a company’s competitive advantage—such as low cost, reliability, quality, speed to market, and/or quick response—depends on how well the supply chain is aligned and managed.
6. Discuss the differences between structured and unstructured decisions. List an example of each type of decision that you’ve made within the past week.
5. Why are periodic reports often ignored? What types of reports are more valuable to managers?
4. Explain how MIS supports the needs of middle-level managers.
3. What critical functions do TPSs perform?
2. Describe how raw data transform into information and information transforms into knowledge.
1. Explain the relationship between information systems and data stores.
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