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information technology management

Information Technology For Management Improving Strategic And Operational Performance 8th Edition Efraim Turban Linda Volonino - Solutions

5. Of the three reasons why projects go so wrong, which reason do you think is the most difficult to prevent? Explain your answer. As such, NOMIS was aligned to the strategic objectives of the organization. But the lack of any project-program plan and the failure to define the link between the
4. Dr. Cliff Mitchell, senior fellow and deputy director of the BP Managing Projects Programme at the Manchester Business School at the University of Manchester, stated:“We naturally believe we can achieve more, in less time, than historical data demonstrate. There is also a Western bias towards
3. Who was responsible for the governance (project management and oversight)? Who should have been responsible? As such, NOMIS was aligned to the strategic objectives of the organization. But the lack of any project-program plan and the failure to define the link between the project and the program
2. Given what you have read, when was the project doomed to fail? As such, NOMIS was aligned to the strategic objectives of the organization. But the lack of any project-program plan and the failure to define the link between the project and the program led to NOMIS being regarded as an independent
1. Why did the NOMIS project fail? As such, NOMIS was aligned to the strategic objectives of the organization. But the lack of any project-program plan and the failure to define the link between the project and the program led to NOMIS being regarded as an independent IT project rather than as a
6. How has BP’s management explained the causes of the explosion that in turn caused the massive Gulf of Mexico oil spill in 2010? What response to the oil spill did BP post on its Web site or social media? In your opinion, did these responses help restore its reputation?At a March 2008 meeting,
5. Visit BP.com. Read the BP strategy update and watch the strategy Webcast. What were the key issues discussed in the strategy update? At a March 2008 meeting, CEO (chief executive officer) Tony Hayward warned 500 top BP managers that: “Despite having annual revenue of about $300 billion, BP had
4. How has the CIO turned the IT department from a tactical services unit to a business-driven strategic weapon? At a March 2008 meeting, CEO (chief executive officer) Tony Hayward warned 500 top BP managers that: “Despite having annual revenue of about $300 billion, BP had become a serial
3. Explain how the change from dealing with 540 vendors to partnering with 2 resellers would reduce costs significantly. At a March 2008 meeting, CEO (chief executive officer) Tony Hayward warned 500 top BP managers that: “Despite having annual revenue of about $300 billion, BP had become a
2. How does complexity in business processes, such as procurement(purchasing), cause an increase in costs? At a March 2008 meeting, CEO (chief executive officer) Tony Hayward warned 500 top BP managers that: “Despite having annual revenue of about $300 billion, BP had become a serial
1. Why do you think giant organizations like BP Global, with enormous revenues, become “serial underperformers”? At a March 2008 meeting, CEO (chief executive officer) Tony Hayward warned 500 top BP managers that: “Despite having annual revenue of about $300 billion, BP had become a serial
5. Visit Dell.com and Apple.com to simulate buying a laptop computer. Compare and contrast the selection process, degree of customization, and other buying features.What are the barriers to entry into this market, based on what you learned from this exercise?
4. Visit YouTube.com and search for two videos on Porter’s strategic models. Report what you learned from each of these videos.
1. Visit the Web site of UPS (ups.com), Federal Express(fedex.com), or a comparable logistics and delivery company. Select your country.a. Find out what information is available to customers before they send a package.b. Find out about the “package tracking” system; be specific.c. Compute the
4. Visit Facebook. Find five different types of organizations that are using Facebook. Identify two performance activities conducted by each organization (e.g., advertise, sell, recruit, collaborate).
3. Identify new business models related to or triggered by the power and performance capabilities of mobile devices. Identify older business models that are deteriorating because of these new models. Prepare a report.
2. Visit Teradata University Network (TUN) at academicprograms.teradata.com/tun/ (ask your instructor for the password). Find the Webinar “Turning Active Enterprise Intelligence into Competitive Advantage,” by Imhoff, Hawkings, and Lee (2006). Identify the business environment pressures and
1. Visit Teradata University Network (TUN) at academicprograms.teradata.com/tun/ (ask your instructor for the password). Find and watch the Partners 2009—Enterprise Rent-A-Car video.You might also visit The Data Warehousing Institute at tdwi.org and find the case called “Enterprise
3. Identify a personal or professional use for a 2D tag.Then create or generate that 2D Tag at Microsoft’s Web site, microsoft.com/tag/. Check the Chapter 1 Link List for additional helpful Web sites.
2. The market for optical copiers is shrinking rapidly. It is expected that by 2012 as much as 90 percent of all duplicated documents will be done on computer printers.a. How can a company such as Xerox Corporation survive?Visit Xerox’s Web site for information to answer this question.b. Identify
1. Review three examples of IT applications in Chapter 1, and identify the business pressures in each example.
9. Explain why measuring business performance in order to be able to manage it is so challenging.
8. Discuss why information systems might fail.
7. How does green IT impact the bottom line?
6. Explain the importance of culture and people in IS success.
5. Explain how innovation can lead to profitable growth for businesses.
4. How has mobile technology influenced opportunities for entrepreneurs?
3. How might mobile technologies disrupt the usual way business is done?
2. Why do IT developments matter to managers?
1. What is the business value of on-demand or interactivity applications?
5. IT systems developers have to be technical experts as well as management change agents. Discuss the concept of organizational complements to technology changes with reference to the NCBJ case. National Commercial Bank Jamaica Limited (NCBJ) launched a project to consolidate its back-office
4. What are the wider implications of the Demos project on knowledge management at NCBJ? National Commercial Bank Jamaica Limited (NCBJ) launched a project to consolidate its back-office systems and processes in 2003. By the end of 2004, the bank had trimmed approximately 150 full-time equivalents
3. Use the Demos project as an example to discuss the relationship between systems acquisition and business process restructuring. National Commercial Bank Jamaica Limited (NCBJ) launched a project to consolidate its back-office systems and processes in 2003. By the end of 2004, the bank had
2. Do you think the workforce optimization project at NCBJ is a high-payoff project? Why? National Commercial Bank Jamaica Limited (NCBJ) launched a project to consolidate its back-office systems and processes in 2003. By the end of 2004, the bank had trimmed approximately 150 full-time equivalents
1. What IT acquisition option was selected by National Commercial Bank Jamaica (NCBJ) Limited? Why? National Commercial Bank Jamaica Limited (NCBJ) launched a project to consolidate its back-office systems and processes in 2003. By the end of 2004, the bank had trimmed approximately 150 full-time
4. In your opinion, do Second Life user-experiences develop a relationship between American Apparel and customers that strengthens customer loyalty? American Apparel (americanapparel.net) is a vertically integrated manufacturer, distributor, and retailer of branded apparel, based in Los Angeles,
3. In your opinion, is the Second Life experience in the American Apparel store an effective form of advertising? American Apparel (americanapparel.net) is a vertically integrated manufacturer, distributor, and retailer of branded apparel, based in Los Angeles, California. Recognized as a unique
2. What are the benefits to American Apparel of having opened a store in Second Life? American Apparel (americanapparel.net) is a vertically integrated manufacturer, distributor, and retailer of branded apparel, based in Los Angeles, California. Recognized as a unique retail brand in the global
1. Did American Apparel fail at its business strategy by closing the virtual store in Second Life? American Apparel (americanapparel.net) is a vertically integrated manufacturer, distributor, and retailer of branded apparel, based in Los Angeles, California. Recognized as a unique retail brand in
5. Go to Microstrategy's Web site (microstrategy.com)and examine the capabilities of BI systems. Being in an extremely competitive business, Lexmark needs detailed, accurate, and timely information for decision support and strategy implementation. This is especially important when it comes to data
4. How can the system improve customer service? Being in an extremely competitive business, Lexmark needs detailed, accurate, and timely information for decision support and strategy implementation. This is especially important when it comes to data flow between Lexmark and its retail partners. The
3. Identify decisions supported by the new system. Being in an extremely competitive business, Lexmark needs detailed, accurate, and timely information for decision support and strategy implementation. This is especially important when it comes to data flow between Lexmark and its retail partners.
2. How were information flows provided before and after implementation of the BI system? Being in an extremely competitive business, Lexmark needs detailed, accurate, and timely information for decision support and strategy implementation. This is especially important when it comes to data flow
1. Identify the challenges faced by Lexmark regarding information flows. Being in an extremely competitive business, Lexmark needs detailed, accurate, and timely information for decision support and strategy implementation. This is especially important when it comes to data flow between Lexmark and
1 percent represents 1.4 million barrels of beer.Anheuser-Busch's business strategy can be summed up in one word—responsiveness. The ability to respond quickly to opportunities and threats relies on IT applications that support the analysis and interpretation of company, market, and economic
6. What was the business case for BudNet? Anheuser-Busch Companies wants to be the life of every party with their beers and theme parks. The Fortune 500 company is one of the world's largest brewers, best known for its Budweiser, Bud Light, and Michelob labels. Heineken, Molson, Coors, and
5. List BudNet’s BI components. Anheuser-Busch Companies wants to be the life of every party with their beers and theme parks. The Fortune 500 company is one of the world's largest brewers, best known for its Budweiser, Bud Light, and Michelob labels. Heineken, Molson, Coors, and SABMiller are
4. How did BudNet decrease uncertainty? Anheuser-Busch Companies wants to be the life of every party with their beers and theme parks. The Fortune 500 company is one of the world's largest brewers, best known for its Budweiser, Bud Light, and Michelob labels. Heineken, Molson, Coors, and SABMiller
3. Why couldn’t Anheuser-Busch increase its prices? Anheuser-Busch Companies wants to be the life of every party with their beers and theme parks. The Fortune 500 company is one of the world's largest brewers, best known for its Budweiser, Bud Light, and Michelob labels. Heineken, Molson, Coors,
2. How had the beer market and health concerns changed? Anheuser-Busch Companies wants to be the life of every party with their beers and theme parks. The Fortune 500 company is one of the world's largest brewers, best known for its Budweiser, Bud Light, and Michelob labels. Heineken, Molson,
1. What business pressures was Anheuser-Busch facing prior to implementing BudNet? Anheuser-Busch Companies wants to be the life of every party with their beers and theme parks. The Fortune 500 company is one of the world's largest brewers, best known for its Budweiser, Bud Light, and Michelob
4. Which types of errors were eliminated? Musco Food Corp. (muscofood.com) is a distributor of food products (meats, cheese, olive oil, and other deli-need products)in Queens, New York. It has only an eight-man sales force who visit customers and, until recently, showed them a paper catalog and
3. Which functional information systems need to be integrated to support the new system? Musco Food Corp. (muscofood.com) is a distributor of food products (meats, cheese, olive oil, and other deli-need products)in Queens, New York. It has only an eight-man sales force who visit customers and,
2. How is customer service improved? Musco Food Corp. (muscofood.com) is a distributor of food products (meats, cheese, olive oil, and other deli-need products)in Queens, New York. It has only an eight-man sales force who visit customers and, until recently, showed them a paper catalog and took
1. Identify the real-time activities. Musco Food Corp. (muscofood.com) is a distributor of food products (meats, cheese, olive oil, and other deli-need products)in Queens, New York. It has only an eight-man sales force who visit customers and, until recently, showed them a paper catalog and took
4. Another product of Lawson is Services Automation. Would you recommend it to Dollar General? Why or why not? Dollar General (dollargeneral.com) operates more than 8,000 general stores in 35 states, with sales exceeding $9.5 billion in 2007, fiercely competing with Walmart, Target, and thousands
3. What other software should Dollar General consider to reduce its costs? Dollar General (dollargeneral.com) operates more than 8,000 general stores in 35 states, with sales exceeding $9.5 billion in 2007, fiercely competing with Walmart, Target, and thousands of other stores in the sale of food,
2. The new system cost several million dollars. Why, in your opinion, was it necessary to install it? Dollar General (dollargeneral.com) operates more than 8,000 general stores in 35 states, with sales exceeding $9.5 billion in 2007, fiercely competing with Walmart, Target, and thousands of other
1. Explain why the old, nonintegrated functional system created problems for the company. Be specific. Dollar General (dollargeneral.com) operates more than 8,000 general stores in 35 states, with sales exceeding $9.5 billion in 2007, fiercely competing with Walmart, Target, and thousands of other
5. What are YouTube’s revenue sources? How are these revenue models related to Google?
4. How can YouTube promote music and artists?
3. How can YouTube create Internet celebrities?
2. What can people do on YouTube?
1. Define video sharing and describe how it is done at YouTube.
3. Why has Friendster succeeded in other countries? Friendster, a first-generation social networking site created in 2002, had early success as one of the first social networking sites available. It allowed users to host their own profile on a personal page and then develop their own personal
2. What caused the decline of Friendster? Friendster, a first-generation social networking site created in 2002, had early success as one of the first social networking sites available. It allowed users to host their own profile on a personal page and then develop their own personal network of
1. Provide reasons for and against accepting the $30 million offer from Google back in 2003. Friendster, a first-generation social networking site created in 2002, had early success as one of the first social networking sites available. It allowed users to host their own profile on a personal page
5. Describe Prosper.
4. Describe security measures for lenders.
3. Describe how ZOPA arranges loans.
2. Define the zone of possible agreements.
1. Define P2P lending.
3. How will the role of the HK government change when the initiatives are fully utilized? The ESDlife (esdlife.com), which is a Web portal launched under the ESD scheme, has come to host over 200 e-government applications of more than 50 bureaus, departments, and agencies as of May 2008. The
2. Visit info.gov.hk/digital21/e-gov and identify the goals of the five e-government initiatives. The ESDlife (esdlife.com), which is a Web portal launched under the ESD scheme, has come to host over 200 e-government applications of more than 50 bureaus, departments, and agencies as of May 2008.
1. Identify each initiative as G2C, G2B, C2G, or G2e. The ESDlife (esdlife.com), which is a Web portal launched under the ESD scheme, has come to host over 200 e-government applications of more than 50 bureaus, departments, and agencies as of May 2008. The average monthly number of visits to all
4. In your opinion, how effective are the changes implemented by ChoicePoint at deterring or defending against data breaches? Explain your answer. ChoicePoint is a leading data broker and credentialing service.It maintains 19 billion public records on more than 220 million U.S. citizens. The
3. In your opinion, were the fines imposed on ChoicePoint sufficient (high enough) to deter such an incident from happening again? Explain your answer. ChoicePoint is a leading data broker and credentialing service.It maintains 19 billion public records on more than 220 million U.S. citizens. The
2. How could this data breach have been prevented? ChoicePoint is a leading data broker and credentialing service.It maintains 19 billion public records on more than 220 million U.S. citizens. The company buys personal data, including names, Social Security numbers, birthdates, employment data, and
1. What was the root cause of the data breach? ChoicePoint is a leading data broker and credentialing service.It maintains 19 billion public records on more than 220 million U.S. citizens. The company buys personal data, including names, Social Security numbers, birthdates, employment data, and
5. What are some social, cultural, and ethical issues involved in the use of wikis for business collaboration?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Headquartered in London and Frankfurt, DrKW provides capital market and advisory services
4. Do a search of the Internet to determine whether content sent via instant messages or posted on wikis is business records that must be preserved. Report what you learned.Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Headquartered in London
3. How does the wiki increase employee productivity? What types of waste does it reduce?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Headquartered in London and Frankfurt, DrKW provides capital market and advisory services employing 6,000
2. Why would so many tools—blogs, wikis, instant messaging, chat, and audio/videoconferencing—be needed?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Headquartered in London and Frankfurt, DrKW provides capital market and advisory services
1. What are the capabilities of the wiki that are not available in regular e-mail?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Headquartered in London and Frankfurt, DrKW provides capital market and advisory services employing 6,000 people
5. Super Bowl’s collaboration portal created a real-time view of“what was going on as it was going on.” How did this transparency, or real-time awareness, impact operations, logistics, and decision making? The costs of the mobile networks were staggering. In your opinion, how were those costs
4. Can you identify any ethical issues related to such a high level of automation? (Consult Tutorial #4 on ethics.) IHH is the first wholly digital hospital in the United States. At the heart of the hospital information system, there are 18 terabytes(in 2005; today more) of data stored in a network
3. Relate this case to the concept of digital society. IHH is the first wholly digital hospital in the United States. At the heart of the hospital information system, there are 18 terabytes(in 2005; today more) of data stored in a network of IBM Shark storage servers. The Shark servers enable the
2. A major environmental pressure in health care is the Health Insurance Portability and Accountability Act (HIPAA) of 1996 regulatory requirements. In what ways can a digital hospital help with compliance? IHH is the first wholly digital hospital in the United States. At the heart of the hospital
1. Why is IHH considered to be a digital enterprise? IHH is the first wholly digital hospital in the United States. At the heart of the hospital information system, there are 18 terabytes(in 2005; today more) of data stored in a network of IBM Shark storage servers. The Shark servers enable the
1. Understand the key trends and forecasts for IT.
1. Recognize the impacts of constant connectivity and distractions on quality of life, business, safety, and interpersonal relationships.
1. Understand the trade-offs associated with the conveniences and competitive advantages that IT offers.
1. Understand how IT and users can reduce carbon emissions and hence global warming, which harms the planet, through green business practices and data center designs that conserve natural resources.
1. Describe the systems development lifecycle (SDLC).
1. Describe IT project identification, justification, and planning; understand the triple constraints.
1. Understand the importance of software architecture design to the maintenance and agility of business processes.
1. Understand business process management (BPM), BPM tools, and service-oriented architecture (SOA)—and their role in business agility and process optimization.
1. Understand major types of outsourcing, reasons for outsourcing, and the risks and benefits.
1. Describe the IT strategic planning process.
1. Describe the reasons and benefits of aligning IT strategy and business strategy.

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