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business
introduction e-business management
Business Principles And Management 12th Edition James L. Burrow, Kenneth E. Everard, Brad Kleindl - Solutions
Describe how the federal government protects consumers of goods and services.
Explain the difference between the Internet and the World Wide Web.
Business operations and transactions that cross state lines are calleda. interstate commerceb. intrastate commercec. multistate commerced. national commerce
A _______ allows an inventor the sole right for 20 years to make, use, and sell an invention or a process.a. patentb. copyrightc. trademarkd. license
List three ways that local governments regulate business.
Describe the three most common taxes levied on businesses and individuals.
A tax based on a person’s ability to pay is called aa. proportional taxb. flat taxc. progressive taxd. regressive tax
The largest source of revenue for the federal government isa. sales taxesb. income taxesc. import taxesd. property taxes
How did the addition of the WWW increase use of the Internet?
Explain why Moore’s Law is an important idea.
Describe the type of information that can be processed with a PDA.
The original facts and figures that businesses generate are calleda. datab. informationc. figuresd. information points
An individual who wishes to access the World Wide Web needsa. an ISPb. a browserc. a computing deviced. all of the above
Describe the three main parts of a computer.
Explain how taxes affect business decisions.
Describe the two ways governments use taxes.
Describe three areas in which government protects consumers.
Do you agree or disagree with Vineet Nayar’s management philosophy? Why?
If you were a supervisor, what would you do to make sure each employee is aware of his or her responsibilities and authority?What could you do to make your employees feel empowered to make decisions and solve problems associated with their work?
Do you believe that a large business will operate more efficiently and effectively with more or fewer organizational units? Justify your answer.
The number of employees that any one manager supervises directly is thea. span of controlb. unity of commandc. division of workd. assignment of responsibility and authority
A well-designed organizational chart shows all of the following excepta. the major work units that make up the businessb. which unit each employee is affiliated with, how it relates to other units, and to whom employees are accountablec. lines of authority and formal communication within the
What is likely to happen if employees are assigned responsibility for work tasks but are not given the needed authority?
What are the three elements that should be considered when organizing work?
How can businesses use information from competitors and customers when establishing quality standards for their products and services?
How does the use of effective goals increase the chances that business plans will be successful? Discuss each of the characteristics of an effective goal.
Guidelines used in making decisions regarding specific, recurring situations are calleda. standardsb. policiesc. proceduresd. goals
The goal “to increase the average productivity of all work teams by 3 percent within six months” is an example of which characteristic of an effective goal?a. specific and meaningfulb. achievablec. clearly communicatedd. consistent with each other
What is the difference between a policy and a standard?
Identify the four characteristics of effective goals.
How can a clear and meaningful vision and mission statement help increase employee motivation and enthusiasm for a business plan?
Why should top executives in a company be responsible for strategic planning but involve lower-level managers and employees in the planning process?
The internal and external analysis completed by businesses as a part of planning is often referred to asa. PERTb. SWOTc. ABCDd. KISS
Planning provides all of the following benefits to a company excepta. encouraging managers to be more specific and objective in their decisionsb. helping managers to determine whether the business is making progressc. ensuring a business will be successful and profitabled. Planning provides all
What is the difference between strategic and operational planning?
How is planning in a large organization similar to assembling a jigsaw puzzle?
Do you believe employees should be involved in establishing work rules? In developing penalties for violations of work rules? Justify your decisions.
Why should employee participation in a company’s counseling program or other services to help with personal problems remain confidential?
Appropriate procedures for handling violations of work rules would include all of the following excepta. providing a verbal warning for the first infractionb. ignoring minor violations and responding to major violationsc. putting a written reprimand in the employee’s filed. giving the employee a
When confronted with an employee’s personal problem that affects the employee’s work or that of other employees, the manager shoulda. allow the employee to work through the problem aloneb. help the employee identify services offered by the business that will help solve the problemc. spend as
Why should managers apply the “hot stove principle” when responding to difficult employee situations?
What are work rules and why are those rules needed?
What should managers do when confronting a difficult personal problem of an employee?
As a supervisor, which leadership style would work best for you?
Do you believe younger workers generally prefer a different leadership style from their supervisor than do older employees?Why or why not?
Of the four leadership styles, the one that most employees prefer isa. autocraticb. democraticc. opend. situational
Managers who use close management believe thata. employees generally enjoy their workb. experienced employees are able to perform their jobs wellc. employees work only because they get paidd. none of the above
Under what circumstances could an autocratic leadership style be used effectively?
What are the views of employees that lead to close management and to limited management?
What recommendation do you believe the employee team should make? Why?
What are advantages and disadvantages of the two solutions identified by the employee team from management’s viewpoint and from employees’ viewpoint?
Which of the human relations skills do you believe are most important for a manager in working with employees? Justify your choice.
How would you demonstrate to a prospective employer that you have already developed some important leadership skills?
Getting people to believe in the goals of the company and work well together to accomplish them is calleda. human relationsb. team buildingc. managementd. leadership
Which of the following statements about leadership is true?a. For the most part, effective leaders are “born” with many leadership skills.b. Businesses prefer to develop the leadership skills of employees rather than hire people with those skills.c. The leader of a work team is usually the
What are five important human relations skills?
What are ways that businesses develop the leadership skills of employees?
How can the inappropriate use of power by managers have a negative effect on employees? How might it negatively affect the business?
Why are leadership characteristics important for employees to develop as well as for managers?
Power given to people because of their superior knowledge about the work isa. identify powerb. expert powerc. reward powerd. position power
Leadership ability is important to managers becausea. a manager without leadership skills has no way to influence employee behaviorb. businesses will not hire a manager without leadership skillsc. leadership helps managers satisfy employees’ needs while also meeting the goals of the businessd.
Which types of power are related to effective leadership characteristics?
How do leadership characteristics help managers do their work?
Why do leaders need human relations skills?
How might a business benefit if employees are trained in the decision-making process and encouraged to use that process in their work?
Why should managers ask what-if questions when developing plans?
Which of the following is not a step in the problem-solving process?a. Identify the symptoms.b. List possible solutions.c. Select the best solution.d. All are steps in the problem-solving process.
When managers use a management information system, no management action is needed ifa. activities are performed as planned and standards are metb. all employee performance reviews are completed on schedulec. there are no changes in the organizationd. None of the answers is correct.
List the four steps in problem solving.
In addition to conducting their own research, what other sources of business research are available to companies?
If a school was facing a problem with students being tardy for classes, how could the school use one of the TQM tools to help solve that problem?
Many schools are now implementing TQM and teaching students to use its tools. What types of procedures in schools could benefit from TQM?
Because supervisors are typically among the most experienced and effective employees, why are additional training and education so important?
What are some ways that supervisors can increase the motivation and satisfaction of their employees?
Which of the following is not found in a work schedule?a. a list of tasks to be completedb. the employees assigned to complete work tasksc. the time required to complete work tasksd. the way the work tasks will be evaluated
As first-level managers, supervisors are responsible fora. developing company plansb. designing new products and servicesc. day-to-day operations of the businessd. All are correct.
How does a work coach help a new supervisor?
What are some common tools used by supervisors and how does each help with day-to-day management responsibilities?
List the responsibilities that are common to all supervisors.
Why are businesses reducing the number and levels of managers?
What can employees do both on and off the job to prepare themselves to be effective managers?
The level of management that devotes the greatest amount of time to planning isa. supervisorsb. mid-managersc. executivesd. All levels spend equal amounts of time on planning.
Which of the following is not one of the four functions of management?a. planningb. budgetingc. implementingd. controlling
How is a supervisor’s work different from the work of mid-managers and executives?
What are the four functions all managers complete?
Explain how a company can overcome crosscultural communication problems.
Describe how managers can resolve communication conflicts in a company.
The most effective technique a manager can use to improve organizational communication isa. regular memosb. daily reportsc. regular meetings with employeesd. monthly employee evaluations
The most dangerous approach to conflict resolution isa. avoidanceb. compromisec. win/losed. lose/lose
List the three strategies managers can use to improve two-way communication.
Describe three types of communication barriers managers may encounter doing business abroad.
List three ways that managers can resolve conflicts.
Investigate Monsanto’s success with its public communication efforts. Obtain information from your library or visit Web sites such as www.monsanto.com. Present a report to your class.
Would Americans find it acceptable if the contents of food and drink products simply listed “sweetener” rather than“sugar” or “aspartame”?
Is it unethical to exclude aspartame from the listed contents of prepared foods in other countries?
Explain how managers overcome common problems that occur in meetings.
Describe how corporate culture influences communication.
A group problem-solving method in which group members write down and evaluate ideas to be shared with the group is thea. group idea techniqueb. nominal group techniquec. brainstormingd. none of the above
The system of official channels that carry organizationally approved messages is called a(n)a. sanctioned communication networkb. official communication networkc. formal communication networkd. informal communication network
Explain the two methods used to encourage group communication.
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