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Information Systems For Managers 3rd Edition Gabriele Piccoli, Federico Pigni - Solutions
3. Explain how to incorporate information resources in your search for opportunities for value creation using emerging frameworks, including the virtual value chain and the customer data strategies framework.
2. Explain how to use traditional models of value creation with information systems and information technology to identify and craft IT-dependent strategic initiatives, including industry analysis, value chain analysis, and the customer service life cycle framework.
1. Teach you how to think in a disciplined fashion about the question of value creation with information systems resources.
8. Define the concept of IT-dependent strategic initiative and provide an example.
7. Define the concept of tactical information systems and provide an example.
6. Define the concept of strategic information systems and provide an example.
5. Provide an example of a well-known firm that you think currently has added value. Explain your example using added value analysis.
4. What is the difference between value creation and value appropriation?Why is this difference important?
3. Think about the last time you bought something that you felt was “a great deal.” Why did you think the product or service was such a great deal? Do you believe that the transaction was considered “great” by the firm from which you acquired the product or service? Why or why not? Explain
2. Provide two examples of firms that you think have been able to create value using information systems. The first one should be a firm that has done so mainly by focusing on customer willingness to pay. The second one should be a firm that has done so mainly by focusing on supplier opportunity
1. Explain the value creation process. How does a firm contribute to the creation of economic value? (L. 65)
3. Can you quantify such advantage (or disadvantage)?(L. 65)
2. Does WizTech enjoy a competitive advantage (or disadvantage) in this market?(L. 65)
1. What should the Royal Hotel’s IT department do?(L. 65)
5. Define and explain how to utilize the concept of IT-dependent strategic initiatives.
4. Explain how to differentiate between strategic information systems and tactical information systems.(L. 65)
3. Explain how to estimate the portion of the total value created that will be appropriated by each of the entities who contributed to its creation.(L. 65)
2. Explain how to compute total value created and added value.(L. 65)
1. Define key terminology, including the concepts of total value created, customer willingness to pay, supplier opportunity cost, and added value. (L. 65)
7. What is the purpose of the information systems guidelines? Given the information systems vision you have proposed in response to Question 6, can you provide an example of guidelines that are aligned with it? (L. 65)
6. What is the purpose of the information systems vision? Can you provide an example? (L. 65)
5. What purpose do the critical success factors methodology and the strategic impact grid play in the planning process? Can you provide examples of firms in each of the four quadrants of the strategic impact grid? (L. 65)
4. What are the key components of the strategic information systems planning process? Can you define and describe each one? (L. 65)
3. What is the purpose of strategic information systems planning? Who needs to be involved in this process? Why? (L. 65)
2. Jeanne Ross and Peter Weill of MIT’s Center for Information Systems Research (CISR) suggest that senior managers be involved in six information systems management decisions. What are these decisions?What is the guiding principle behind this need for senior executives’involvement? (L. 65)
1. Why should general and functional managers be involved in information systems planning decisions despite their lack of technical expertise? (L. 65)
What are the users’ perceptions of the current IT infrastructure and applications (e.g., usability, reliability, information accuracy)? (L. 65)
What are the user-managers’ opinions of the current IT infrastructure and application portfolio (e.g., alignment with business objectives, accessibility of accurate and comprehensive information)? (L. 65)
What performance levels have leading competitors attained? (L. 65)
Who are the leading competitors? (L. 65)
How does the organization compare against industry benchmarks? (L. 65)
What are the industry performance benchmarks? (L. 65)
What is the IS sophistication level of the end users and user-managers? (L. 65)
What is the current skill set of the in-house IS professionals? (L. 65)
In what role has the IS organization been explicitly assigned in its mission statement? (L. 65)
Who does the head of the IS organization report to? (L. 65)
How is the IS function organized? (L. 65)
How many full-time IS professionals are currently employed by the organization? (L. 65)
What rules are followed to determine data ownership and responsibilities? (L. 65)
Who is in charge of ensuring the security and backup of the data? (L. 65)
Who is in charge of maintaining the accuracy of the data? (L. 65)
Who owns the data (e.g., the IS organizations, local departments)? (L. 65)
What applications access the data? (L. 65)
Are data shared across applications? How? (L. 65)
Where are the data stored? In what format? (L. 65)
Where and how are the data collected? (L. 65)
What data are currently collected? (L. 65)
3. What should be your next step as you get to work tomorrow morning? (L. 65)
2. What do you believe are going to be the major challenges you will encounter on this assignment? (L. 65)
1. What do you see as the major pitfalls of the current manner in which the information systems budgeting and prioritization process is run? (L. 65)
7. Help you evaluate how well positioned your organization is to achieve its information vision following the guidelines and to develop consistent strategic initiatives. (L. 65)
6. Explain what role information systems guidelines play in the planning process and how to develop them upon having established an information systems vision. (L. 65)
5. Explain how to decide what role information systems resources should play in your firm using available analytical tools to develop an information systems vision. (L. 65)
4. Explain how to perform an information systems assessment. (L. 65)
3. Identify the key components of the strategic information systems planning process, including information systems assessment, information systems vision, and information systems guidelines. (L. 65)
2. Discuss the purpose that strategic information systems planning serves in modern organizations. (L. 65)
1. Explain why general and functional managers must be involved in information systems planning decisions despite their lack of technical expertise. (L. 65)
7. Identify and provide examples of the most important recent technology and business innovations in the network economy. (L. 65)
6. What are the principal impacts of the network economy for both established organizations and upstarts? Define each and provide examples.
5. Explain what we mean by the terms business model and revenue model.How do the two differ? What are the principal business models and revenue models adopted by modern organizations? (L. 65)
4. Define each of the following terms and provide examples: brick and mortar, bricks and clicks, and pure play. (L. 65)
3. Define each of the following terms and provide examples: business-toconsumer (B2C), business-to-business (B2B), consumer-to-consumer(C2C), consumer-to-business (C2B), and eGovernment. (L. 65)
2. What are the principal enablers of the continued importance of electronic commerce trends? (L. 65)
1. What is the difference between the terms electronic commerce and electronic business? Why has the distinction largely faded in recent years? (L. 65)
3. What would you suggest Epic Trip do to differentiate itself? How can Steve ensure the long-term viability of Epic Trip? (L. 65)
2. How do you suggest that Epic Trip think about driving revenue? What are some of the options? How would you rank them relative to each other? (L. 65)
1. What kind of information do you think you need to seek out as you formulate your recommendations for Steve? (L. 65)
12. What would you advise an incumbent firm to do in the face of the emergence of new technology? For example, if you were an executive for American Airlines, what would you do about the recent introduction of very light jets (VLJ)—such as the 2,000 preordered Eclipse 500 VLJs from Eclipse
11. What is the difference between sustaining and disruptive technologies?Offer one example of each. (L. 65)
10. Do you believe that “the Internet changes everything,” or is it “just another technology”? Be sure to defend your position. (L. 65)
9. Explain what we mean by the richness/reach trade-off. Why is this concept important today for general and functional managers? Provide examples of recent technologies that have pushed the richness/reach trade-off frontier farther out. What industries or organizations are under pressure as a
8. Information, as an economic entity, behaves quite differently than traditional goods. Identify the principal economic characteristics of information and draw the primary implications for strategy. (L. 65)
7. What is the defining characteristic of classic information goods? How do they differ from information-intensive goods? Provide examples of each. (L. 65)
6. Explain the defining characteristics of a two-sided network and provide an example. (L. 65)
5. Differentiate physical and virtual networks and provide examples of each. (L. 65)
4. Offer an example of a tippy market and an example of a market that does not tip. (L. 65)
3. Explain each of the following concepts: positive feedback, network effects, and tippy markets. Explain how the three concepts relate to one another. (L. 65)
2. What do you see as the likely evolution of the Internet in the near future? (L. 65)
1. Define the term Internet and offer examples of its principal services. What is the difference between the Internet and the World Wide Web? (L. 65)
3. Would you argue that AirBnB, Groupon, and Flipagram.com are indeed applying some of the same lessons? (L. 65)
2. What would you say are the key lessons you should draw from the eBay versus Amazon experience? (L. 65)
1. As you reflect on what you have read and your knowledge of the impact of new technology on the competitive landscape, why would Amazon and eBay act so differently? (L. 65)
5. Distinguish between disruptive and sustaining technologies. You will be able to identify each kind and draw implications for decision making in organizations faced with the emergence of disruptive technologies. (L. 65)
4. Explain how the advent of pervasive networks has enabled information to break the constraints imposed by traditional information carriers. You will also be able to explain what the richness/reach trade-off is and its implications for modern organizations. (L. 65)
3. Clarify the basic principles of information economics and the role that information plays in the modern competitive environment. You will be able to understand the concepts and vocabulary of information economics, including the ability to define classic information goods and informationintensive
2. Explain the concepts and vocabulary of network economics, including positive feedback, network externalities, and tippy markets. You will be able to recognize when network effects occur and what makes a market tip, as well as what market will not tip toward a dominant player. (L. 65)
1. Discuss the basic principles of network economics, including the sources of value in networks, and define physical and virtual networks. You will also learn to apply these concepts to strategy and managerial decision making. (L. 65)
2. How have the Internet and related technologies been used by organizations before? How can they be used by your firm to improve business efficiency and effectiveness? (L. 65)
1. What impacts do Internet technologies have on the competitive landscape?How do they change the environment your firm is, and will be, competing in? (L. 65)
15. Define the term big data. What are the main implications of the 3 Vs—volume, velocity, and variety—on current managerial practices? (L. 65)
14. What are the main advantages and disadvantages of a cloud solution compared with an on-premises one? (L. 65)
13. Define the following terms: business intelligence, business intelligence infrastructure, data warehouse, data mart, OLAP, and data mining. What is the relationship among the various elements of BI infrastructure? (L. 65)
12. Define the following terms: knowledge, explicit and tacit knowledge, and knowledge management. What are the principal phases of a knowledge management initiative? Describe the essential benefits of knowledge management for modern organizations. Why are so many organizations struggling with
11. Explain how enterprise application integration (EAI) works. What are its primary advantages over competing integration approaches? (L. 65)
10. Define the term best-of-breed integration. Why has best-of-breed integration recently emerged as a business trend? (L. 65)
9. If you were the chief executive officer (CEO) of a hospital, would you consider using radio frequency identification (RFID) technology? If not, why? If yes, for what applications? (L. 65)
8. What is a supply chain? Why is it important to actively manage the supply chain? (L. 18)
7. What is an enterprise system (ES)? Can you describe its genesis? Identify the principal advantages and risks that a firm considering the installation of an ES should consider. (L. 18)
6. How have we defined the concepts of business and systems integration?What is the relationship between the two? Can you provide examples of each?
5. What are the principal limitations and drawbacks of BPR? (L. 18)
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