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management information systems
Management Information Systems Managing The Digital Firm 17th Global Edition Kenneth Laudon, Jane Laudon - Solutions
8-8 VidHongKong is planning a new Internet venture for renting and watching movies online. Their planned solution comprises a newly built web portal, a new database for keeping records of movies, movie rentals, and customers; a new CRM system; and specialized software for connecting the new system
8-3 What are the components of an organizational framework for security and control? (p 25)
8-2 What is the business value of security and control? (p 25)
8-1 Why are information systems vulnerable to destruction, error, and abuse? (p 25)
7-16 What difference would it make to a business or to an individual consumer if Apple, Google, or Facebook dominated the Internet experience? Explain your answer. (p 25)
7-15 Which company and business model do you think is most likely to dominate the Internet, and why? (p 25)
7-14 Why is mobile computing so important to these three firms? Evaluate the mobile strategies of each firm. (p 25)
7-12 Form a group with three or four of your classmates. Compare the capabilities of Apple’s iPhone with a smartphone from another vendor with similar features. Your analysis should consider the purchase cost of each device, the wireless networks where each device can operate, plan and handset
7-11 This project will help develop your Internet skills in using web search engines for business research.Use Google and Bing to obtain information about ethanol as an alternative fuel for motor vehicles. If you wish, try some other search engines as well. Compare the volume and quality of
7-10 In this project, you’ll use the web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.You would like to equip your sales force of 35, based in St. Louis, Missouri, with mobile phones that have capabilities for voice
7-9 BestMed Medical Supplies Corporation sells medical and surgical products and equipment from more than 700 manufacturers to hospitals, health clinics, and medical offices. The company employs 500 people at seven locations throughout Europe, including account managers, customer service and
7-8 LionClaw is a Singapore-based clothing brand with a sustainability profile. Management now wants each garment to be accompanied by a tag with a link to a website where the customer can read more about the work environment in the clothing factory, where the fabric is coming from, and so on. Use
5. Inquire about the Microsoft Office skills you would need for this job. Bring examples of the work you have done with this software. (p. 19)
4. Inquire about exactly what you would have to do for website management and required software skills. (p. 19)
3. Look at how major auto dealers in large metropolitan areas are using social media channels. Are they creating content on YouTube, Instagram, Facebook, and Twitter? Which channels are generating higher levels of audience engagement? (p. 19)
2. Use the web to learn more about SEO, SEM, social media management, and online reputation management and software tools used for this work. Look into how to generate metrics reports using standardized tools and how to put together analyses and recommendations based on the social media data. (p.
1. Review the discussions of search, search engine marketing, and blogs in this chapter and also the discussions of e-commerce marketing and building an ecommerce presence in Chapter 10. (p. 19)
6. What is your level of proficiency with Microsoft Office software? (p. 19)
5. Have you ever maintained a blog? (p. 19)
4. Do you have any experience with online reputation management or online inventory management? (p. 19)
3. Do you have any experience with social media management software? (p. 19)
2. Have you any experience running a digital marketing campaign? Did you use SEO and SEM? How did you measure the effectiveness of your social media campaign and audience growth? (p. 19)
1. Have you ever taken any digital marketing courses? (p. 19)
3. What other applications can you think of for the ITS Connect? Case contributed by Joyce Chan, (p. 19)
2. What can be done to speed up the adoption of V2X technology among vehicle owners? (p. 19)
1. What are the pros and cons of the V2X technology? (p. 19)
3. Should managers inform employees that their web behavior is being monitored? Or should managers monitor secretly? Why or why not? (p. 19)
2. Describe an effective email and web use policy for a company. (p. 18)
1. Should managers monitor employee email and Internet usage? Why or why not? (p. 18)
7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access? (p. 18)
7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? (p. 18)
7-2 What are the different types of networks? (p. 18)
7-1 What are the principal components of telecommunications networks and key networking technologies? (p. 18)
6-15 What are the challenges of big data in healthcare? (p. 18)
6-14 What features should be included in a mobile application intended to combat COVID-19, such as MySejahtera? (p. 18)
6-13 Describe the role of big data in flattening the COVID-19 pandemic curve in Taiwan and Malaysia. (p. 18)
6-12 With your team of three or four other students, select an online database to explore, such as AOL Music, iGo.com, or the Internet Movie Database. Explore one of these websites to see what information it provides. Then list the entities and attributes that the company running the website must
6-11 This project develops skills in searching web-enabled databases with information about products and services in faraway locations.Your company is located in Greensboro, North Carolina, and manufactures office furniture of various types. You are considering opening a facility to manufacture and
6-10 In this exercise, you will use database software to design a database for managing inventory for a small business. Sylvester’s Bike Shop, located in San Francisco, California, sells road, mountain, hybrid, leisure, and children’s bicycles. Currently, Sylvester’s purchases bikes from
6-9 Your industrial supply company wants to create a data warehouse where management can obtain a single corporatewide view of critical sales information to identify bestselling products, key customers, and sales trends. Your sales and product information are stored in two different systems: a
6-8 Emerson Process Management, a global supplier of measurement, analytical, and monitoring instruments and services based in Austin, Texas, had a new data warehouse designed for analyzing customer activity to improve service and marketing. However, the data warehouse was full of inaccurate and
6-7 What are the consequences of an organization not having an information policy? (p. 18)
6-6 To what extent should end users be involved in the selection of a database management system and database design? (p. 18)
6-5 It has been said there is no bad data, just bad management. Discuss the implications of this statement. (p. 18)
6-5 How will MIS help my career? (p. 18)
6-4 Why are data governance and data quality assurance essential for managing the firm's data resources? (p. 18)
6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? (p. 18)
6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful? (p. 18)
6-1 What are the problems of managing data resources in a traditional file environment?(p. 18)
5-12 The Foremost Composite Materials Company is planning a two-day sales conference for October 19–20, starting with a reception on the evening of October 18. The conference consists of all-day meetings that the entire sales force, numbering 120 sales representatives and their 16 managers, must
5-11 In this exercise, you will use spreadsheet software to calculate the cost of desktop systems, printers, and software.
5-7 Should organizations use software service providers for all their software needs?
5-6 Why is selecting computer hardware and software for the organization an important management decision? What management, organization, and technology issues should be considered when selecting computer hardware and software?
3. Inquire exactly how you would be using Microsoft Office, and if possible provide examples of how you used these tools to solve problems in the classroom or for a job assignment. Bring examples of your writing demonstrating your analytical skills and project experience.
1. Review this chapter and also Chapters 6 through 8 of this text, paying special attention to cloud computing, networking technology, and managed technology services.
5-2 What are the components of IT infrastructure? List and describe the components of IT infra- structure that firms need to manage.
5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution? Define IT infrastructure from both a technol- ogy and a services perspective. List each of the eras in IT infrastructure evolution and describe its distinguishing characteristics. Define and describe
4-11 This project will help develop your Internet skills for using the privacy protection features of leading web browser software.Examine the privacy protection features and settings for two leading web browsers such as Internet Explorer, Microsoft Edge, Mozilla Firefox, or Google Chrome. Make a
4-10 In this project, you’ll learn how to build a simple blog of your own design using the online blog creation software available at Blogger.com. Pick a sport, hobby, or topic of interest as the theme for your blog. Name the blog, give it a title, and choose a template for the blog. Post at
4-9 As the head of a small insurance company with six employees, you are concerned about how effectively your company is using its networking and human resources. Budgets are tight, and you are struggling to meet payrolls because employees are reporting many overtime hours. You do not believe that
4-8 FashionToday is an online fashion shop catering to Belgium, the Netherlands, and Luxembourg. It keeps track of each customer’s email address, home address, age, gender, clothing preferences, and body-size measurements. Yara is a young woman who struggles to find things her size but is a
4-6 Should companies be responsible for MyLab MIS unemployment their information systems cause? Why or why not? MyLab MIS
4-5 Should producers of software-based services, MyLab MIS such as ATMs, be held liable for economic injuries suffered when their systems fail?
4-8 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? Identify the most common reason for busi- ness system failure.. Describe why all organizations have be- come dependent and vulnerable as a result of using information
4-7 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? Define privacy and Fair Information Practices. Explain how the Internet challenges the protection of individual privacy and intel- lectual
4-6 What specific principles for conduct can be used to guide ethical decisions? List and describe the five steps in an ethical analysis. Identify and describe six ethical principles.
4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? New information technologies are challenging existing liability laws and social practices for holding individuals and institutions accountable for harm done to others.
4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? Contemporary data storage and data analysis technology enable companies to gather personal data from many sources easily about individuals and
4-2 What specific principles for conduct can be used to guide ethical decisions? Six ethical principles for judging conduct include the Golden Rule, Immanuel Kant's categorical imperative, the slippery slope rule, the utilitarian principle, the risk aversion principle, and the ethical no-free-lunch
4-1 What ethical, social, and political issues are raised by information systems? Information technology is introducing changes for which laws and rules of acceptable conduct have not yet been developed. Increasing computing power, storage, and networking capabilities-including the Internet-expand
3. Try to find out more about employee recordkeeping and privacy protection at other organizations.
2. Use the web to find out more about the GDPR and privacy protection procedures and policies for personnel records.
2. What do you know about the GDPR?
3. Should restrictions be placed on children's and teenagers' smartphone use? Why or why not?
2. Compare the research findings approving or disap- proving of smartphone use among children and teenagers.
1. Identify the problem described in this case study. In what sense is it an ethical dilemma?
4. What steps could Boeing and the FAA have taken to prevent this problem from occurring?
3. Is the solution provided by Boeing adequate? Explain your answer.
2. Describe the role of management, organization, and technology factors in the Boeing 737 MAX safety problems. To what extent was management responsible?
1. What is the problem described in this case? Would you consider it an ethical dilemma? Why or why not?
4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
3-16 How much potential do you see for virtual stores (like the ones Tesco introduced in South Korea) in the United Kingdom?
3-15 Comment on Tesco's strategy of opening a discount chain. Do you think it could recover Tesco's former market position? Explain your answer.
3-14 Do you think Aldi and Lidl's strategy of ventur- ing into e-commerce is a good idea?
3-13 Analyze the cost leadership strategy of Tesco based on Porter's Competitive Forces Model. Why would it be a smart move to close one of its online shopping sites?
3-12 With your team of three or four other students, select a company described in the The Financial Times,, Fortune, Forbes, or another business publication or do your research on the web. Visit the company’s website to find additional information about that company and to see how the firm is
3-11 In this exercise, you will use software at car websites to find product information about a car of your choice and use that information to make an important purchase decision. You will also evaluate two of these sites as selling tools.
3-10 In this exercise, you will use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing activities.
3-9 Habibi Watches sells trendy watches and other apparel online in the United Arab Emirates. As a purchase requires registration, the company has been able to acquire a lot of customer data. Information regarding a customer’s previous purchases and email and home addresses is therefore easily
3-8 Dolce is an Italian company selling high-end turnkey kitchen designs—designer stoves, refrigerators, microwave ovens, and other appliances as well as worktops and kitchen cabinets. To compete better globally, Dolce has decided to let customers design their own kitchens through a web-based
3-7 What are some of the issues to consider in determining whether the Internet would provide your business with a competitive advantage?
3-3 How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems? Define Porter's competitive forces model and explain how it works. Describe what the competitive forces
3-2 What is the impact of information systems on organizations? Describe how information technology can help an organization contract in size. List the four most common factors un- derpinning organizational resistance to innovation. Explain how the Internet is radically chang- ing key business
3-1 Which features of organizations do managers need to know about to build and use information systems successfully? How is interaction between information technology and organizations influenced by mediating factors? How do the definitions of organizations relate to their use of information
3-4 What are the challenges posed by strategic information systems, and how should they be addressed? 3-5 How will MIS help my career?
2-14 Compare the experiences implementing in- ternal social networks of the organizations described in this case. Why was Standard Bank successful? What role did management play in this process?
2-12 With a team of three or four other students, find a description of a manager in a corporation in The Financial Times, Forbes, Fortune, the The Economist, or another business publication, or do your research on the web.Gather information about what the manager does and the role he or she plays
2-11 In this exercise, you will use Google Maps to map out transportation routes for a business and select the most efficient route.You have just started working as a dispatcher for Kräiz Land Transport, a new trucking and delivery service based in Luxembourg. Your first assignment is to plan a
2-9 PetFence is based in Birmingham, in the United Kingdom, and makes custom-made fences to protect cats and dogs in household gardens. The company takes orders via email, designs the fence together with the client, and builds it in the client’s garden. Finally, an invoice is sent to the client.
2-8 Heli is a manager at MoiMoiPixel, a Finnish startup developing free, fast-paced casual games for mobile platforms. MoiMoiPixel has been a success, gathering over 10 million returning players within a very short time. Nevertheless, the company is bleeding due to associated costs of hosting the
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