Management Information Systems Managing The Digital Firm 17th Global Edition Kenneth Laudon, Jane Laudon - Solutions

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4. Define the concept of BPR. Can you provide an example, real or imaginary, of a company operating under old assumptions that are no longer valid?How would you propose to redesign the firm’s business processes? What information technology would you expect the firm to adopt to enable the
3. Provide an example of functional systems. What is the defining characteristic of these systems? (L. 18)
2. Identify the three types of organizational activities. For each one, describe its typical time horizon, hierarchical level, and principal characteristics.Provide an example for each type. (L. 18)
1. Describe the principal differences among transaction processing systems, management information systems, and executive information systems. (L. 18)
2. You vaguely recall this idea of best-of-breed applications from your information systems class two years ago. Could that approach work here? (L. 18)
1. Even as the lowly executive assistant to the CEO, it was apparent to you that there was some groupthink going on here. Was buying an enterprise system the only option? (L. 18)
10. Explain what is meant by cloud and the role cloud computing plays in shaping modern IS. (L. 18)
9. Define customer relationship management (CRM) and articulate both its benefits and its limitations. You will also learn how the CRM and BI trends relate to one another. (L. 18)
8. Evaluate the big data trend and gain insight on consolidated technologies and practices. (L. 18)
7. Evaluate the business intelligence (BI) trend and explain the components of the BI infrastructure. You will learn how to identify and describe the role of the technologies that compose a modern BI infrastructure. (L. 18)
6. Clarify what is meant by knowledge management, categorize the different types of knowledge commonly found in organizations, and explain why organizations feel the need to employ knowledge management applications. (L. 18)
5. Explain what is meant by supply chain management and the role that supply chain management applications play in modern organizations. (L. 18)
4. Explain the genesis of the enterprise systems (ESs) trend and why so many companies are employing or introducing them. You will also learn to articulate the principal benefits and risks associated with these systems. (L. 18)
3. Evaluate the integration trend and the role of integration principles in the modern firm. We will explore the pressures toward integration and the challenges integration creates. We will also discuss business and systems integration trends and the relationship between the two. (L. 18)
2. Discuss the underlying principles and applications of business process reengineering (BPR), as well as its advantages and disadvantages. (L. 18)
1. Categorize systems according to the hierarchical, functional, and process perspectives. You will learn the rationale for each perspective and its limitations. (L. 18)
5. Describe first-, second-, and third-order organizational change induced by the adoption of new IT. Provide an example, real or imagined, for each of these three levels of change. (L. 18)
4. Define the concept of systemic effects. Explain why it is important for you as a general or functional manager to be aware of this concept. (L. 18)
3. Provide two examples, from your personal experience, of information systems that generate positive and negative unintended results. (L. 18)
2. Provide an example of two organizations in which you think a similar information system would engender two very different outcomes. Explain why. (L. 18)
1. Describe the difference between information systems and information technology. Provide an example of each. (L. 18)
3. What do you suggest WizConsult’s client should do tomorrow? (L. 18)
2. Given your answer to Question 1, can you see exceptions or do you believe your answer applies to all restaurants? What about McDonald’s restaurants in other countries? (L. 18)
1. Drawing on your own experience at JFK airport last week, do you think that iPad menus will work well at McDonald’s restaurants? Justify your answer. (L. 18)
6. Explain how to design successful information systems and how to troubleshoot problematic information systems implementations. (L. 18)
5. Identify the four components that make up an information system and the manner in which they interact. (L. 18)
4. Discuss the influence of the firm’s context and the external environment in which it is embedded on organizational information systems. (L. 18)
3. Discuss the principal reasons modern firms create and deploy information systems. (L. 18)
2. Define the terms information system success and information system failure. (L. 18)
1. Define the terms information system (IS) and information technology (IT)and articulate the difference between the two concepts. (L. 18)
4. Describe Moore’s law and its direct and indirect effects on organizations. (L. 18)
3. Explain why modern firms are increasingly selecting CIOs from the managerial ranks rather than from the technology ranks. (L. 18)
2. Explain why it is critical to the success of modern firms that general and functional managers be directly involved in information systems and technology decision making. (L. 18)
1. Define the following terms: general manager, functional manager, CIO, and end user. Explain how these roles differ and the skill set each role requires. (L. 18)
4. Should you take this opportunity to say good-bye to everyone and resign now? If not, what should you say in response to the CEO’s question? (L. 18)
3. How could these mistakes have been avoided, if at all? (L. 18)
2. What do you think is the most critical mistake you made over the last two months? What were the principal mistakes made by others involved? (L. 18)
1. Who do you think is to blame for the current state of affairs? (L. 18)
5. Identify the risks that arise when general and functional managers decide to abdicate their right (and duty) to make important information systems decisions. (L. 18)
4. Explain why it is important for general and functional managers to be involved in IS decisions. (L. 18)
3. Identify organizational and information technology trends that have led to the current popularity of IT-based information systems. (L. 18)
2. Define the role of the modern chief information officer (CIO). (L. 18)
1. Define the terms general manager, functional manager, and end user and articulate the differences among these concepts.(p. 18)
15-13 Considering the Middle East's e-commerce environment, did Amazon make a sensible decision by acquiring Souq.com? (l. 47)
15-12 Analyze challenges and opportunities for global companies like Amazon that seek to enter the Middle Eastern market. (l. 47)
6. What challenges would you anticipate in trying to sell our products and services to non-U.S. organizations? (l. 47)
5. Do you have any foreign language proficiency? (l. 47)
3. What is your level of expertise with Microsoft Office tools—Word, Excel, PowerPoint, Access? (l. 47)
1. Did you work with quantitative data in your college courses or at a prior job?What did you do with the data? (l. 47)
2. What problems does digital nationalism pose for conducting business globally? (l. 47)
1. What is digital nationalism? Give two examples. (l. 47)
4. Should companies continue to maintain global supply chains? Explain your answer. (l. 47)
3. What measures can companies take to mitigate supply chain risk? (l. 47)
2. What are the advantages and disadvantages of global supply chains? (l. 47)
1. What factors have contributed to the growth of global supply chains? (l. 47)
15-4 What are the issues and technical alternatives to be considered when developing international information systems? (l. 47)
15-3 What are the challenges posed by global information systems and management solutions for these challenges? (l. 47)
15-2 What are the alternative strategies for developing global businesses? (l. 47)
14-16 What could have been done to mitigate the risks of these projects? (l. 47)
14-15 Classify and describe the problems encoun- tered by the UCMS projects. What manage- ment, organization, and technology factors were responsible for these problems? (l. 47)
14-10 This project provides you with an opportunity to use spreadsheet software to use the capital budgeting models discussed in this chapter and its Learning Tracks to analyze the return on an investment for a new computer-aided design (CAD) system.
14-8 Major corporations all over the world are large procurers of all kinds of goods, buying everything from staplers to cars. To keep track of the thousands or even millions of purchases made each year, modern corporations use e-procurement systems. For the Malaysian MajorCorp enterprise, a
14-7 What is the role of end users in information MyLab MIS systems project management? (l. 89)
14-6 It has been said that most systems fail because systems builders ignore organizational behavior problems. Why might this be so? (l. 89)
14-5 How much does project management impact the success of a new information system? (l. 89)
4. Provide examples of any project management work you have done in your courses or on a job. Alternatively, provide examples of your writing and verbal communication skills. (l. 89)
3. Try to find information on how projects are managed at XYZ Multimedia.Inquire what project management methodologies and tools are used at this company. If possible, show you are familiar with these tools and approaches. (l. 89)
2. Use the web to do more research on project management methodologies and tools. Explore the Project Management Institute (PMI) website or review the Project Management Institute’s book, A Guide to the Project Management Body of Knowledge. (l. 89)
3. Have you taken course work in project management? What do you know about process documentation? (l. 89)
3. What management, organization, and technology issues did Arup have to address when selecting Project Online as its global project portfolio man- agement tool? (l. 89)
2. How does Microsoft Project Online support Arup's business strategy? How did it change the way the company works? (l. 89)
1. What is the relationship between information technology, project management, and Arup's busi- ness model and business strategy? (l. 89)
3. Were there any risks in this project? How did Sauder deal with them? (l. 89)
2. Was SAP S/4HANA a good choice for Sauder? Why or why not? (l. 89)
1. Why is an ERP system so important for Sauder Woodworking? Why did Sauder want to switch to a newer ERP system? (l. 89)
14-4 How can project risks be managed? (l. 89)
14-3 What are the principal risk factors in information systems projects? (l. 89)
14-2 What are the objectives of project management, and why is it so essential in developing information systems? (l. 89)
14-1 How should managers build a business case for the acquisition and development of new information systems? (l. 89)
13-15 What solutions did Pick n Pay explore? Explain the process followed to identify the initial requirements. (l. 89)
13-14 What problem did the company face from technology and organizational perspec- tives and what impact did this have on the business? (l. 89)
13-13 With three or four of your classmates, select a system described in this text that uses the web. Review the website for the system you select. Use what you have learned from the website and the description in this book to prepare a report describing some of the design specifications for the
13-12 Visit the website of your choice and explore it thoroughly. Prepare a report analyzing the various functions provided by that website and its information requirements. Your report should answer these questions: What functions does the website perform? What data does it use? What are its
13-7 Some have said that the best way to reduce systems development costs is to use application software packages, SaaS, or user-friendly tools. Do you agree? Why or why not? (l. 89)
13-5 What are new approaches for system building in the digital firm era? (l. 89)
13-4 What are alternative methods for building information systems? (l. 89)
13-3 What are the principal methodologies for modeling and designing systems? (l. 89)
13-2 What are the core activities in the systems development process? (l. 89)
13-1 How does building new systems produce organizational change? (l. 89)
12-15 Should automated systems be used to make decisions? Explain your answer. (l. 89)
12-13 What are the problems in using algorithms and automated systems for decision making? (l. 87)
12-11 This project will help develop your skills in using web-based DSS for financial planning.The websites for CNN Money and Kiplinger feature web-based DSS for financial planning and decision making. Select either site to plan for retirement. Use your chosen site to determine how much you need to
12-10 This project gives you an opportunity to learn how to use Excel’s PivotTable feature to analyze a database or data list. Use the data file for Online Management Training Inc. described earlier in the chapter. This is a list of the sales transactions at OMT for one day. You can find this
12-9 Applebee’s is one of the the largest casual dining chains in the world, with more than 1,700 locations throughout 19 countries. The menu features beef, chicken, and pork items as well as burgers, pasta, and seafood. Applebee’s CEO wants to make the restaurant more profitable by developing
2. Use the web to do more research on the company. Try to find out more about its strategy, competitors, and business challenges. Additionally, look at the company’s social media channels over the past 12 months. Are there any trends you can identify or certain themes the social media channels
1. Review the first two sections of this chapter on decision making and also Chapter 6 on data management and Chapter 13 on building systems and information requirements. (l. 87)
5. Have you ever worked on a project team? What were your responsibilities? Did you play a leadership role? (l. 87)
4. What do you know about the healthcare industry and electronic medical records? Have you ever worked with medical record systems and software? What work did you do with them? (l. 87)
2. In your experience with data analysis and business intelligence, did you ever work with tools that were not as user-friendly as they could have been? What would you have recommended to improve the tool(s) for users? (l. 87)
1. Have you worked with any business intelligence software? Which tools? What is your level of proficiency? Can you give examples of the kinds of data analysis work and reports you used these tools for? (l. 87)

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Management Information Systems Managing The Digital Firm 17th Global Edition Kenneth Laudon, Jane Laudon - Solutions

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