Organizational Behavior Concepts, Controversies, Applications 8th Canadian Edition Nancy Langton, Stephen P. Robbins, Timothy A. Judge - Solutions

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“When I have time I don’t have money. When I have money I don’t have time,” says Glenn Kelman, CEO of Redfin. He is not alone. While many employees find themselves faced with 60-, 70-, or 80-hour weeks (and sometimes more); others who are unemployed can find themselves with too much time on
You own and manage Sunrise Deliveries, a small freight transportation company that makes local deliveries of products for your customers. You have a total of nine employees—an administrative assistant, two warehouse personnel, and six delivery drivers.The drivers’ job is pretty straightforward.
It seems like common sense that people work harder when there are incentives at stake, but many scholars question this premise. Alfie Kohn has long suggested that employees are “punished by rewards” and urges that organizations avoid tying rewards to performance because of the negative
Thirty-one-year-old Robert Murphy has the best intentions to participate in team meetings, but when it’s “game time,” he chokes. An online marketing representative, Robert cannot be criticized for lack of preparation. After being invited to a business meeting with six of his co-workers and
As you know, social media have transformed the way we interact. The transparent, rapid-fire communication they make possible means people can spread information about companies more rapidly than ever.Do organizations understand yet how to use social media effectively? Perhaps not. Recent findings
Form groups of 2. This exercise is a debate. Person A can choose any contemporary issue. Some examples include business ethics, the value of unions, stiffer grading policies, same-sex marriage, money as a motivator.Person B then selects a position on this issue. Person A must automatically take the
1. In another class—preferably one with a lecture format—practise active listening. Ask questions, paraphrase, exhibit affirming nonverbal behaviours. Then ask yourself: Was this harder for me than a normal lecture? Did it affect my note taking? Did I ask more questions? Did it improve my
We have all been there, done that: 10 minutes, 20 PowerPoint slides. Whether you have been the harried presenter racing through the slides or the hapless listener choosing between reading the slides or listening to the talk, it’s miserable. In all, 350 PowerPoint presentations are given per
Although it’s not always easy to admit it to ourselves, often we adapt our behaviour to suit those in power. To some degree, it’s important for organizational success that we do so. After all, people are in positions of authority for a reason, and if no one paid attention to the rules put in
As Barry looked out the window of his office in Toronto, the gloomy October skies obscured his usual view of CN Tower. “That figures,” Barry thought to himself—his mood was just as gloomy.Five months ago, Barry’s company, CTM, a relatively small but growing technology company, reorganized
Consider this first-person account:I am a human resources manager, so I interview people every day. Sometimes the managers in my company ask me to pre-screen candidates, which I do after discussing the job at length with the manager. I usually start the candidate screening with a few
While much of this chapter has discussed methods for achieving harmonious relationships and getting out of conflicts, it’s also important to remember that there are situations in which too little conflict can be a problem.As we noted, in creative problem-solving teams, some level of task conflict
Fewer employees in the private sector are unionized, compared with those who work in the public sector (16.4 vs. 71.4 percent in 2012). Does being in a labour union make a difference for optimal wages and benefits?On the positive side, by negotiating as a collective, public sector employees, who
After spending your first three years after college graduation as a freelance graphic designer, you are looking at pursuing a job as an account executive at a graphic design firm. You feel that the scope of assignments and potential for technical training far exceed what you would be able to do on
The cultures of Google and Procter & Gamble (P&G) could not be more different. 96 P&G is notoriously controlled, disciplined, scalable, and rigid—so much so that employees call themselves “Proctoids.” Google is just as famous for its laid-back, unstandardized, free-flowing culture.So what
What are the liabilities of organizational culture?
The W Network television show Undercover Boss Canada features a leader working undercover in his or her own company to find out how the organization really works.Here, we consider the ethical leadership lessons it might offer.Executives from Mexx Canada, Calgary Transit, Sodexo Canada, and Mr. Lube
Is there one right way to lead? Research suggests not, the methods explored in this chapter text suggest not, and common sense suggests a “one size fits all” approach could be disastrous because organizations exist for diverse purposes and develop unique cultures. Leadership development
Picture this. The billionaire owner and founder stands in the conference room trying on bras while the CEO stands behind her, adjusting the straps. The floor is littered with underwear. The owner takes off one bra and puts on another. Five executives in the conference room barely blink.Welcome to
Betty Vinson took a job as a mid-level accountant for $50 000 a year with a small long-distance company that grew up to become a giant telecom five years later. Hard-working and diligent, within two years Ms Vinson was promoted to a senior manager in the corporate accounting division. In her new
You are the director of research and development for a large pharmaceutical manufacturer. You have six people who report directly to you: Sue (your secretary), Dale (laboratory manager), Todd (quality standards manager), Linda (patent coordination manager), Ruben (market coordination manager), and
Greg Strakosch, founder and CEO of interactive media company TechTarget, hates bureaucracy. So he has created a workplace where his 600 employees are free to come and go as they please. There are no set policies mandating working hours or detailing sick, personal, or vacation days. Employees are
A local television station had been experiencing a ratings decline for several years. In 2014, the station switched some of its programming. That has explained some of the ratings decline. However, in recent months, the ratings have continued to slide. Eventually, the station manager, Lucien Stone,
1. How might forcing equitable grade distributions with C as average motivate students?2. If around 75 percent of grades in graduate programs are As, are grades now meaningless?3. Provincial funding of many schools has decreased dramatically over the years, increasing pressure on administrators to
Motivation for leisure has two sides. Organizations motivate employees with generous vacation entitlements, yet many workers do not ever take all of their vacation time. The contrast between North America and Europe in this regard is surprising. European workers do take their vacation. The other
What characteristics contribute to the effectiveness of a team?
1. Describe an incident where you tried to use political behaviour in order to get something you wanted. What tactics did you use?2. In thinking about the incident described above, were your tactics effective? Why?3. Describe an incident when you observed a person engaging in politics who leveraged
1. Consider a group situation in which you have worked. To what extent did the group rely on the technical skills of the group members vs. their interpersonal skills? Which skills seemed most important in helping the group function well?2. Identify some examples of “worst jobs.” What conditions
The module for this chapter focuses on interpersonal skills. The concepts segment discusses the Competing Values Framework, and identifies the broad range of skills managers need to lead their organization. The model outlines two dimensions: internal vs. external focus and flexibility vs. control.
1. Identify the extent to which values overlap in your group.2. Try to uncover with your group members the source of some of your key values (for example, parents, peer group, teachers, church, etc.)
In this case, Fatima, a high potential employee is un-fulfilled in her job because her job does not allow her to pursue her passion of social media strategy. She wants to quit and find something that better suits her passion, but in her economic situation, this may not be an option. So she has
Google seems like a great place to work and might seem like a dream job for many however Google is struggling to achieve gender balance in its workforce and arguably has a “dirty little secret” that they seem to be unwelcoming of women.Google officials say they are aware of the lack of
Your company policy on reimbursement for meals while travelling on company business is that you will be repaid for your out-of-pocket costs, which are not to exceed $50 a day. You don’t need receipts for these expenses—the company will take your word. When travelling, you tend to eat at
You come across a fast-moving stream. What is the best way to cross it?a. Find a spot downstream from a sandbar as the water will be calmer.b. Build a bridge.c. Find a rocky area, as the water will be shallow and you will have hand- and footholds.d. Find a level stretch where it breaks into a
What are the seven key elements that define an organization’s structure?
1. Describe some of the factors that led this situation to become an open conflict.2. Do you think this is an issue worth generating conflict over? What are the potential costs and benefits of Matt and Peter having an open discussion of the issues?There has long been a debate about the impacts of a
How do oral communication, written communication, and nonverbal communication differ?
Organizations are taking steps to protect themselves from what employees might be doing on their BYOD devices through allowing only approved computer programs and stricter policies, but no federal regulations protect employees from these. What ethical initiatives might organizations adopt to make
How does channel richness underlie the choice of communication?
What are the main ways that jobs can be redesigned? In your view, in what situations would one of the methods be favoured over the others?
How can motivation theories be used to create more motivating work environments?
Define group and team. What are the different types of teams?
Imagine you are leading a team meeting and you notice that a couple of team members are not contributing. What specific steps might you take to try to increase their contributions?Failure to speak up during team meeting is a common problem for many employees. Some may actually lack the ability, the
How do group norms influence an individual’s behaviour?
What are the key parts of the communication process, and how do you distinguish formal from informal communication?
Is CEO pay a problem?
What is the essence of what we know about motivating employees?
What are some of the ethical issues with motivation theories?
How is organizational justice a refinement of equity theory?
Why do equity and fairness matter in the workplace?
What are the benefits of cultural intelligence?
What are the four employee responses to job dissatisfaction?
What outcomes does job satisfaction influence? What implications do the consequences of job satisfaction have for management?
Do you feel it is acceptable to post comments anonymously, or do you think people should include their names? Why or why not?
What are the key attitudes that affect organizational performance? In what ways are these attitudes alike? What is unique about each?
What are the three components of an attitude? Are these components related or unrelated?
How would you react if you learned one of your employees posted unflattering comments about you as a manager? Would your reaction be any different if the employee posted unflattering comments about you as a person?
What are the values that are unique to Canadian culture?
What are Hofstede’s value dimensions for assessing cultures?
Do you think employees have a right to say what they want to about their organizations online, as opposed to in private?
What is the difference between Rokeach’s terminal and instrumental values?
What workplace challenges provide opportunities to apply OB concepts?
What are the key traits in the Big Five personality model?
Why is the systematic study of value to OB?
Why do few absolutes apply to OB?
Suppose Tom told you he grew a beard as part of his personal religion. Do you think that announcement would change how you talk to Tom about the issue?
What is organizational behaviour (OB)?
This exercise illustrates the people side of big data and how this new emerging technology requires people to make it work. Computer scientists and data analysts require interpersonal skills to succeed in the workplace. Moreover, many of the problems solved or the opportunities realized through big
Apple, as well as thousands of other North American companies, are moving their manufacturing operations overseas resulting in a direct loss of more than 20,000 jobs in the US alone and this loss is not temporary. At the first glance, this transfer of jobs seems to hinge on the difference in wages.
What do you think are the concerns for the company regarding Tom’s facial hair? Should they care about his appearance?
What is the importance of interpersonal skills in the workplace?
1. How would you explain the abrupt change in Elisa’s customer service behaviour? Outline what has happened to her motivation using expectancy and equity theories.2. Could Elisa’s employer have anticipated the impact that cancelling the directorship interview might have on her future
1. Should Nicholas have promoted Paul? Why or why not? 2 What are Nicholas’ legal responsibilities to Paul in this situation?3 What are Nicholas’ ethical responsibilities to Paul in this situation? How does that balance with Nicholas’ responsibilities to Paul’s
1. What aspects of the organizational culture in the RCMP may be contributing to its problems with wide-spread sexual harassment allegations?2. Do the alleged claims of sexual harassment point to a leadership problem? Why or why not?3. Devise a plan to manage a culture of change at the RCMP. What
1. Do the new collective bargaining rules for federal public service unions introduced by the federal government represent an abuse of government power? Why or why not?2. Have any negotiation or communication errors been made by the government or by the unions in relation to federal sick leave
1. Why do you think Peter’s direct reports kept quiet about the “work from home” directive for as long as they did? Why did some of them eventually decide to inform management?2. Do you think this situation would have played out if the organization had a more formal structure in place? Why or
1. Does Julie’s case differ from other well know corporate frauds (e.g. Bernie Madoff, Enron, etc.)? If so, what can this case teach us about ethical decision-making behaviours that the other cases do not?2. Did the workplace environment or corporate culture contribute to Julie’s ability to
1. Do you think that Rhett is Machiavellian and a narcissist? Why or why not?2. Assuming that Rhett is Machiavellian and a narcissist, what is the most effective way to minimize the negative effect he can have on other employees?3. How has the organization’s culture contributed to the toxic
Drawing on Kotter’s eight-step plan for implementing change, how might the station have handled its planned change differently?
1. What types of organizational changes would you advise Japanese electronics managers to consider?2. How do you think Japanese demographic trends have been a factor in the innovation problem?Japan is an ancient country of many traditions and the country’s culture makes it difficult to realign to
What are the similarities and differences among the four main approaches to managing organizational change?
What are the effects of downsizing on organizational structure and employees?
What are the characteristics of a matrix organization?
What are the characteristics of a bureaucracy, and how does it differ from a simple structure?
You decide to eat some insects. Which insects should you avoid?a. Adults that sting or biteb. Caterpillars and insects that have a pungent odorc. Hairy or brightly colored ones. d. All of the above*
After walking for about an hour, you feel several spiders in your pants. You don’t feel any pain, but you realize some spider bites are painless. Which of these spider bites is painless?a. Black Widowb. Brown Reclusec. Wolf Spiderd. Harvestman (Daddy Longlegs)
After getting some sleep, you notice that the night sky has cleared, and so you decide to try and find your way back to base camp. You believe you should travel north and can use North Star for navigation. How do you locate the North Star?a. Hold your right hand up as far as you can and look
In the shelter that you built, you notice a spider. You heard from a fellow hiker that black widow spiders populate the area. How do you identify a black widow spider?a. Its head and abdomen is black; its thorax is red.b. It is attracted to light.c. It runs away from light.d. It is a dark
What are the four criteria used in making ethical decisions, and how do they differ?
You have discovered that one of your closest friends at work has stolen a large sum of money from the company. Would you do nothing? Go directly to an executive to report the incident before talking about it with the offender? Confront the individual before taking action? Make contact with the
Next, you decide to build a shelter for the evening. In selecting a site, what do you not have to consider?a. It must contain material to make the type of shelter you need.b. It must be free from insects, reptiles, and poisonous plants.c. It must be large enough and level enough for you
What is creativity, and what is the three-stage model of creativity?
Assume that you are the manager at a gaming company, and you are responsible for hiring a group to outsource the production of a highly anticipated new game. Because your company is a giant in the industry, numerous companies are trying to get the bid. One of them offers you some kickbacks if you
You are also very hungry, so you decide to eat what appear to be edible berries. When performing the Universal Edibility Test what should you do?Do not eat for 2 hours before the test.a. If the plant stings your lip, confirm the sting by holding it under your tongue for 15 minutes.b. If
How effective are interacting groups, brainstorming, and the nominal group technique?
You are very thirsty. You go to a nearby stream and collect some water in the small metal cup you have in your backpack. How long should you boil the water?a. Fifteen minutesb. A few secondsc. One hourd. Depends on the altitude
You have an autographed CD by Sam Roberts and put it up for sale on eBay. So far, the highest bid is $74.50. A friend has offered you $100 for the CD, commenting that he could get $150 for it on eBay in a year.You know this is highly unlikely. Should you sell your friend the CD for what he offered
It occurs to you that you can also use the fire as a distress signal. When signaling with fire, how do you form the international distress signal?a. 2 firesb. 4 fires in a squarec. 4 fires in a crossd. 3 fires in a line*
You are negotiating a contract with a potentially very large customer whose representative has hinted that you could almost certainly be assured of getting his business if you gave him and his wife an all-expenses-paid cruise to the Caribbean. You know the representative’s employer would not
The first thing you decide to do is to build a fire. However, you have no matches, so you use the bow-and-drill method. What is the bow-and-drill method?a. A dry, soft stick is rubbed between one’s hands against a board of supple green wood.b. A soft green stick is rubbed between one’s hands

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Organizational Behavior Concepts, Controversies, Applications 8th Canadian Edition Nancy Langton, Stephen P. Robbins, Timothy A. Judge - Solutions

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