Questions and Answers of Organizational Behaviour Understanding

What are some of the demands that increased workforce diversity and increased global operations make on managers? What are some of the opportunities that these trends offer to managers?
What is the meaning of workplace spirituality and how is it different from religion in the workplace? What does an organization have to do to become a spiritual workplace? Would you want to work in a
This case incident can be used to introduce students to some of the major issues and theories in organizational behaviour. The first question is designed to flesh out various topics in organizational
The questions for this case focus on the goals of organizational behaviour and managerial roles and activities. The case also illustrates a number of other issues and topics in organizational
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problem solving session. It can also be used in conjunction with
At the end of Part 3 of the text, on Social Behaviour and Organizational Processes, you answered a number of questions about the Ken Private Limited: Digitization Project Integrative Case that dealt
Miranda Shaw was stymied. She had been on the verge of hiring a highly talented recent business school graduate, Rick Parsons, as a senior analyst for her project team. It had been a choice between
As the deadline approached, Jairam’s days in the office included a combination of client meetings and e-mail missives to her team members. At 11 a.m. and 4 p.m. each day, she promptly headed out
As the deadline approached, Jairam’s days in the office included a combination of client meetings and e-mail missives to her team members. At 11a.m. and 4 p.m. each day, she promptly headed out the
As the deadline approached, Jairam’s days in the office included a combination of client meetings and e-mail missives to her team members. At 11 a.m. and 4 p.m. each day, she promptly headed out
What are some of the norms that have developed in the software development team? Are these norms functional or dysfunctional for team effectiveness?
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problemsolving session. It can also be used in conjunction with
Engineer Sharon Chen is the founder, owner, and president of Storm Bay Injection Moulding, a large and successful company that produces injection-moulded plastic parts, predominantly for automotive
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problem solving session. It can also be used in conjunction with
Engineer Sharon Chen is the founder, owner, and president of Storm Bay Injection Moulding, a large and successful company that produces injection-moulded plastic parts, predominantly for automotive
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problemsolving session. It can also be used in conjunction with
What organizational learning practices would you recommend for employees working on the Genesis Digitization Project? Consider each of the organizational learning practices described in Chapter 2
After graduating from business school, Sabrita received a job offer from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of her class and could not have been
Engineer Sharon Chen is the founder, owner, and president of Storm Bay Injection Moulding, a large and successful company that produces injection-moulded plastic parts, predominantly for automotive
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problem solving session. It can also be used in conjunction with
What motivational practices would you use to motivate employees working on the Genesis Digitization Project? Be sure to consider pay schemes, job design, Management by Objectives, and flexible work
Use each of the theories of work motivation to (a) describe the motivation of employees on the Indian and Filipino team, and (b) describe what to do to increase employee motivation. Based on your
Discuss the relevance of motivation for the successful completion of the Genesis Digitization Project, and describe the motivation of employees working on the project. How important is motivation?
To what extent do you think national cultural differences contributed to the events in the case, as opposed to other factors? Before you answer, locate India and the Philippines in Exhibit 4.4 ,
Consider the role of trust and perceived organizational support (POS) in the case. How important are they for the success of the Genesis Digitization Project? To what extent do employees on each team
To what extent are person perception biases affecting the perceptions that each team has of the other? What are the implications of these perceptions for the success of the Genesis Digitization
Use social identity theory to explain the perceptions that employees on the Indian and Filipino team have of themselves and each other. How does social identity theory help us to understand their
Consider the perceptions held by employees on the Indian team and the Filipino team. How does each team perceive the other team and why?
What behaviours do you think need to be increased, decreased, and/or eliminated? Explain the implications of operant learning theory and social cognitive theory for employees working on the Genesis
How important is learning for the success of the Genesis Digitization Project? Who needs to learn, and what do they need to learn?
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery. At any one time, one machine would be set aside for maintenance work. Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
What have you learned about personality, job crafting, and work engagement from this exercise? How can you use this information in future jobs and in your career? What are the potential benefits of
After graduating from business school, Sabrita received a job offer from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of her class and could not have been
Consider how engaged you are when performing your job. To what extent does job crafting contribute to your work engagement? To be sure, refer to your work engagement score from the exercise in
After graduating from business school, Sabrita received a job offer from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of her class and could not have been
Do some people engage in job crafting behaviours more than others? To find out, refer to your score on the proactive personality scale from Chapter 2 . If you have not yet completed the scale, do so
Why are there differences in the extent to which people engage in each of the job crafting behaviours? What are the potential benefits of job crafting, and should employees engage in job crafting
After graduating from business school, Sabrita received a job offer from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of her class and could not have been
Each group member should present his or her score on the four job crafting dimensions. What job crafting dimensions do group members score high and low on? Is there any consistency among group
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
It was clear to Evans that hiring a store manager for Ruffian Kelowna was a priority. Where and how he would find someone, however, was a problem. It had been common for Ruffian Apparel to simply
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
Michael Simpson is one of the most outstanding managers in the management consulting division of Avery McNeil and Co. (Avery McNeil is primarily an accounting firm, but it also has two divisions
At 24, Sara Tremblay felt she had landed her dream job. As an assistant procurement manager for Xenon Natural Foods, she had the job of sourcing many of the raw food materials that went into the
At 24, Sara Tremblay felt she had landed her dream job. As an assistant procurement manager for Xenon Natural Foods, she had the job of sourcing many of the raw food materials that went into the
At 24, Sara Tremblay felt she had landed her dream job. As an assistant procurement manager for Xenon Natural Foods, she had the job of sourcing many of the raw food materials that went into the
In this exercise, we will examine your attitudes towards absenteeism from work. Although you learned in the chapter that absence can stem from job dissatisfaction, the scenarios below show that a
What organizational learning practices might be effective for changing employee behaviours and improving the quality of the hotel’s service? Consider the potential of organizational behaviour
Do you have a proactive personality? To find out, answer the 17 questions below as frankly and honestly as possible, using the following response scale:1–Disagree very much2–Disagree
Each group member should present their proactive personality, GSE, and CSE scores. Next, consider the extent to which each member has been involved in extracurricular and service activities and in
Based on what you know about learning theory, explain why the workers engaged in inappropriate behaviours during work hours and why they were not doing what they were supposed to be doing. Do you
Want to learn about your general self-efficacy? Answer the eight questions below as frankly and honestly as possible, using the following response scale:1–Strongly disagree2–Disagree3–Neither
When are a proactive personality, GSE, and CSE most likely to be beneficial? When are they least likely to be beneficial?
Use operant learning theory and social cognitive theory to explain what can be done to eliminate undesirable behaviours and increase desirable behaviours. What approach do you recommend and why?
To find out about your core self-evaluations, answer the 12 questions below as frankly and honestly as possible, using the following responsescale:1–Strongly disagree2–Disagree3–Neither agree
Do you think organizations should hire people based on whether they have a proactive personality and on their GSE and CSE scores? What are the implications of this?
What do you think of the way the school board responded to the Toronto Star investigation? Do you think it will eliminate the problems? Explain your answer.
Based on your proactive personality, GSE, and CSE scores, what have you learned about yourself and your behaviour in different situations?
Do you think that organizational learning practices can be used to change employee behaviours? Consider the potential of organizational behaviour modification, employee recognition programs, and
Do you think it was a good idea to train all of the hotel’s employees? How effective was the training? Did the training result in a five-star standard of hotel service? Explain your answer.
What are the main problems at the Roaring Dragon Hotel? Use operant learning theory and social cognitive theory to explain why the hotel is having these problems. What role might personality play in
How can your knowledge of your proactive personality, GSE, and CSE scores help you at school, work, and in your career? What can you do to become more proactive? What can you do to strengthen your
What behaviours need to be maintained or increased, and what behaviours should be reduced or eliminated? Be specific about the behaviours that need to be improved and those that need to be eliminated.
What advice would you give the Roaring Dragon Hotel on how to address the problems they are having? What do they need to do to achieve a five-star standard of quality? Explain your answer.
Answer the nine questions listed that follow. The questions refer to different types of overt and covert workplace age discrimination and attempt to assess the extent to which an individual has
Students should first compare their WADS scores to each other’s. What is the highest and lowest score in the group, and what is the group average? To what extent have group members experienced age
Discuss what it means to value diversity. Does TD Bank value diversity? Provide some examples to support your answer.
Each member of the group should indicate his or her age. Determine the median age of the group, and categorize those members above the median as being “older” and those below the median as being
What are some of the initiatives that TD Bank has implemented to increase diversity? What effect has this had on the bank and its employees?
Each group member should answer the following two questions using the following scale: 1 = strongly disagree, 2 = disagree, 3 = neither agree or disagree, 4 = agree, 5 = strongly agree.If you are not
When TD bank formed the LGBTA committee, only 94 employees were signed up for same-sex benefits, and there were no “out” executives at the bank. Why do you think so few employees were signed up
Given the results of the research on the WADS, which found relationships between WADS scores and the job satisfaction and turnover intentions of younger and older workers, what are the implications
Use the concepts and principles from operant learning theory and social cognitive theory to explain how the hotel can address its problems. What are some of the most important things it should do?
The response from stakeholders to TD’s LGBTA initiatives was mixed. Some stakeholders were indifferent, others were supportive, and some were anti-LGBTA. In addition, some clients and investors
What can organizations do to prevent age discrimination in the workplace? What strategies do you recommend to reduce age discrimination and minimize its effects on employees?
Discuss the role of perceptions and attributions in the new hiring policy. Do perceptions and attributions have anything to do with the hiring policy?
Why were some employees hesitant to identify as LGBTA? Why were some managers resistant to the LGBTA initiatives and their responsibility, even after they received diversity training?
Discuss the role of stereotypes and bias in the new hiring policy. Do stereotypes and bias have anything to do with the hiring policy? Is it discrimination?
What are some of the mistakes that the bank made with its LGBTA initiatives? Do you think this had anything to do with perceptions and stereotypes? Explain your answer and consider the relevance of
Do you agree with the hospital’s new hiring policy? What are the implications of the policy for the hospital, its employees, and patients?
Why don’t all of the bank’s managers see LGBTA as a priority, and what can be done to change this? What can be done to better promote the LGBTA initiatives to employees?
What does this case teach us about perceptions, stereotypes, discrimination, and managing workforce diversity? What can other organizations learn about perceptions and managing workforce diversity

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