Organizational Behaviour Understanding And Managing Life At Work 9th Edition Gary Johns, Alan M. Saks - Solutions

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Why was the culture change at NSP not successful? What, if anything, could they have done differently?AppendixLO1
Describe the culture of your organization according to Schein’s model of culture. Give examples of beliefs, values, assumptions, artefacts, rituals etc.AppendixLO1
Describe the culture of your university. What sets it apart from other universities? Describe some formal and informal rules that exist. How do you see these enacted? Is there resistance and how does it look?AppendixLO1
Using the Internet, find three organizations, each in a different country, and categorize them according to Joanne Martin’s three perspectives.AppendixLO1
Using the Internet, look up three of the companies that Peters and Waterman exemplified in their book, In Search of Excellence, and describe their current culture.AppendixLO1
Be familiar with the history of the quality movement AppendixLO1
Understand what is meant by Total Quality Management AppendixLO1
Be familiar with Deming’s quality theories AppendixLO1
Be able to discuss critically Total Quality Management AppendixLO1
Understand what is meant by Business Process Re-engineering AppendixLO1
Do an Internet search on any of the quality pioneers in Figure 6.1. Make notes on their contribution to the quality movement. Prepare a short presentation for the class.AppendixLO1
Using the business section of a national newspaper, look for evidence of TQM or BPR initiatives. The articles may not state that the organizations are using TQM or BPR overtly. Look for clues based on the main tenets of each change strategy.AppendixLO1
Although many of the examples used in this chapter were from a manufacturing viewpoint, both TQM and BPR are also used in nonmanufacturing, services and not-for-profit organizations. What would TQM look like if it were implemented at your university?AppendixLO1
Compare and contrast TQM and BPR. Some argue that BPR is merely an adaptation of TQM. What do you think of this?AppendixLO1
Do an Internet search of the Big Three auto makers. Identify elements of TQM and BPR that still remain.AppendixLO1
Research three of the BPR tools listed in this chapter. Prepare a short explanation of each of the three for your classmates. Explain what they are and how they might be used.AppendixLO1
Visit the American Society of Quality website – http://www.asq.org – and prepare a short summary of your findings.AppendixLO1
In a small group, discuss the human implications of the quality movement.How can these be reconciled? Prepare a report that will be presented to your class.AppendixLO1
Be familiar with the stages of the Balanced Scorecard AppendixLO1
Be familiar with the multiple perspectives of the Balanced Scorecard AppendixLO1
Understand what is meant by Six Sigma AppendixLO1
Be familiar with the Six Sigma Method AppendixLO1
Understand how individuals make sense of the Balanced Scorecard and Six Sigma approaches to change management AppendixLO1
Use an Internet and library search to find one company that ‘successfully’and one that ‘unsuccessfully’ implemented the Balanced Scorecard method. Where possible try to find companies from Figure 1.1. Also try to find material that provides fairly detailed information. Make a list of the
Use an Internet and library search to find one company that ‘successfully’and one that ‘unsuccessfully’ implemented Six Sigma. Where possible try to find companies from Figure 1.1. Also try to find material that provides fairly detailed information. Make a list of the pros and cons involved
Using the sensemaking framework (Table 1.1) in Chapter 1, write short notes, with examples, on how each of the four companies researched for questions 1 and 2 above uses the eight sensemaking properties to develop, explain and/or present their account of the Balanced Scorecard or Six
What similarities can you find in the way each strategy of implementing or failing to implement BSC or Six Sigma is made plausible? What can we learn from this?AppendixLO1
What are some of the differences in the way each implementation strategy is made plausible? What can we learn from this?AppendixLO1
Make notes on how key managers are presented in the accounts of implementing BSC or Six Sigma. What is the role of identity construction in these accounts both for the managers and for others? What can we learn from this?AppendixLO1
What ‘pressures’ to change can you identify in each company case?What pressures, if any, are similar across all four companies? What, if any, are different? What can we learn from this?AppendixLO1
Using the Birkenshaw & Mol (2006) study of management innovation, find an example of a company that developed either BSC or Six Sigma(they can be the same ones that you studied for question 1 or 2) and explain how they went through the five stages.AppendixLO1
Using examples of companies that have implemented BSC, discuss the strengths and weaknesses of the four perspectives.AppendixLO1
Using examples of companies that have implemented Six Sigma, discuss the strengths and weaknesses of either the DMADV or the DMAIC method.AppendixLO1
1. Describe the bases of power held by Dr. Jamie Thompson. Describe the bases of power held by Dr. Elizabeth Clarke.2. What activities and people have contributed to Jaime Thompson’s power? What activities and people threaten this power?3. Is there evidence of political behaviour in the case? If
A Harris/Decima poll determined that almost 25 percent of Canadians fail to use all the vacation days they are entitled to during the year. The unused days ranged from 1.39 in the province of Quebec to 2.81 in Alberta. Although these numbers seem small, they project nationally to 34 million unused
Discuss the division of labour in a restaurant. What methods are used to coordinate this divided labour? Do differences exist between fast-food versus more formal restaurants?
Make up a list of criteria that defines a good downsizing effort.
Google, the internet innovator par excellence, relies less on top-down strategies and more on grassroots ideas for new products and services. These ideas are often developed in small project teams that have little supervision. In a typical organization, the span of control of a manager might range
In March 1998, a group of Trojan Technologies Inc. (Trojan) employees grappled with the issue of how to structure the business to effectively interact with their customers and to manage the company’s dramatic growth. The London, Ontario, manufacturer of ultraviolet (UV) water disinfection systems
Discuss how interlocking directorates can reduce environmental uncertainty and help manage resource dependence.
Distinguish among pooled interdependence, sequential interdependence, and _ reciprocal interdependence in terms of the key problem each poses for organizational effectiveness.
Give an example of unit technology, mass technology, and process technology. For which type of technology are the prescriptions of the classical organizational theorists best suited?
Imagine that a company is converting from conventional mass technology to a highly flexible, computerized, integrated production system. List structural and behavioural problems that the company might have to anticipate in making this conversion.
Discuss this statement: The effects of advanced information technology on job design and organizational structure are highly predictable.
What is the meaning of the expression “the two faces of advanced technology” and what are the implications of advanced technology for organizational structure and job design?
A few years ago, manufacturers of business jets were soaring thanks to new-found wealth in emerging markets such as Russia. However, in August 2009, Montreal-based Bombardier Inc. announced that it had terminated an order for 110 business jets, valued at about $1.5 billion.The Learjet 60XRs were
The purpose of this exercise is to choose an organization and to diagnose it in terms of the concepts we covered in the chapter. Doing such a diagnosis should enable you to see better how the degree of “fit” among organizational structure, environment, strategy, and technology influences the
The purpose of this exercise is to learn about an organization that has implemented advanced information technology and the effect it has had on organizational structure and job design.This exercise is suitable for an individual, a group project completed outside the class, or a class discussion
Many organizations are using technology to track employees for things such as start-end times and employee. location. Tracking devices such as global positioning systems (GPS) can be attached to company vehicles so employers know exactly where workers are in real time.The Toronto District School
In February 1984, a radical new experiment began with the establishment of the Group of 99, which consisted of 99 individuals representing a broad cross-section of members of the United Auto Workers (UAW), General Motors (GM) managers, and staff from 55 plants and 14 UAW regions. The group’s
Facebook’s campus in Menlo Park, California, includes a large sign reading The Hacker Company and a giant HACK configured into the surface of one of its many pedestrian plazas. Founder Mark Zuckerberg is fond of extolling the virtues of the Hacker Way, an obsessive-compulsive need to change, fix,
Sally Newton was the only purchasing officer of First Canadian Club, a fitness club with 20 centres scattered around Canada. In February 1988, she was thinking of how to handle the resistance coming from some centre managers, especially the “alliance” of three Toronto centres, to the newly
Describe how the principles of operant learning theory and social cognitive theory can be used to manage workplace diversity and reduce the effects of workplace stereotypes. How can the organizational learning practices being used for managing diversity?
Consider how the four basic types of managerial activities (ie., routine communication, traditional management, networking, and human resource management) can influence employees’ perceptions of trust and perceived organizational support (POS). How should managers perform each of these activities
In 2012, the Australian government launched a new initiative that will pay employers to hire older workers. Employers will receive $$1000$ for every worker aged 50 or older that they hire and retain for at least three months. The government has committed $$10$ million over four years to the
Citizens Medical Centre, a hospital in Victoria, Texas, — recently instituted a new hiring policy that bans job applicants from employment for being overweight.The new policy states that the hospital will not hire anyone with a body mass index (BMI which is a formula used to determine fat) of 35
In March 2009, the Canadian National Institute for the Blind (CNIB) announced the appointment of John M. Rafferty as the organization’s new president and CEO. CNIB is a nationwide charity that provides services and support to Canadians who are blind or _visually impaired. Rafferty left a
Use equity theory to explain why a dentist who earns $$100$ 000 a year might be more dissatisfied with her job than a factory worker who earns $$40$ 000.
In 2006, Arthur Winston died at age 100. He had worked for 76 years for the Los Angeles Metropolitan Transportation Authority cleaning trains and buses. Although this is remarkable enough, it is even more remarkable that he missed only one day of work in his last 72 years, the day of his wife’s
The text message from Ashok stood out in bold block letters on the small screen of Josh Lewis’s iPhone. Am I ever, Josh thought, stuffing the device back into his pocket and emphatically rolling his chair away from his PC and the backlit spreadsheets and formulas that had made his eyes bloodshot
Reconsider the case of Tony Angelas, which was used to illustrate expectancy theory. Imagine that you are Tony’s boss and you think that he can be motivated to perform at a high level. Suppose you cannot modify second-level outcomes or their valences, but you can affect expectancies and
Employee theft is a major problem for organizations in Canada and the United States. According to one study, employee theft costs Canadian organizations more than $120 billion a year and is the cause of 30 percent of business failures. The study also found that 79 percent of employees admit to
As competition in the retail market began to heat up, it became necessary to find ways to motivate the sales staff of Mayfield Department Stores to increase sales. Therefore, a motivational program was developed with the help of a consulting firm. Each month, employees in the department with the
DATATRONIC is a company started by George Pandry and Rolin Martin, two friends who had just graduated with degrees in business administration and saw an opportunity to start their own business. With an increasing number of organizations conducting employee attitude surveys, they saw a need for data
Ken Lewenza, president of the Canadian Auto Workers union (CAW) says the union is under pressure from Chrysler, Ford, and General Motors to accept performance pay and bonuses rather than across-theboard salary increases. He said the automakers want the recent deal made with auto workers in the
Chang Koh Metal Ptd. Ltd. was founded in Singapore in 1982 by Teo Kai San, a first generation Straits-born Chinese. The company’s operations were in the production of metal-stamping precision parts. In 1993, the company expanded its operations by establishing a plant in Putian, China, the area of
Introduced to the Deloitte & Touche: Integrating Arthur Andersen Integrative Case. The case questions focused on issues pertaining to the relevance and goals of organizational behaviour, managerial roles, and contemporary management concerns. Now that you have completed Part 2 of the text and the
ISE Communications was one of the pioneers in using self-managed work teams. The teams were put in place to improve manufacturing flexibility and customer service, both factors being crucial in the highly competitive circuit board industry. Its conversion from an assembly-line style of circuit
Tom was the manager of three research and development laboratories for a large chemical and materials corporation. He supervised general operations, budgeting, personnel, and proposal development for the labs. Each lab had several projects, and each project team was headed by a project director,
Describe an instance of social conformity that you have observed in an organizational setting. Did compliance, identification, or internalization motivate this incident? Were the results beneficial for the organization? Were they beneficial to the individual involved?
What are the main functions performed by mentors, and what effect do they have on protégés? Do you think organizations should implement formal mentoring programs or should they remain informal? What are the advantages and disadvantages of each approach?
CN Rail is the largest freight railway in Canada, with 22 696 employees. It operates the largest rail network in Canada and the only transcontinental network in North America—in eight provinces in Canada and 16 states in the United States. In 1995, CN went public after decades of government
What is the main premise behind cognitive resource theory (CRT) and how does it extend Fiedler’s contingency theory? What does CRT say about research on leadership traits? What does it tell us about the role of traits for leadership effectiveness?
If your task was to design a leadership development program, what would you include and what would you emphasize? What would be the focus of your leadership development program? Explain and justify your answer.
In November of 2011, Bob Paulson was appointed as the new Commissioner of the Royal Canadian Mounted Police (RCMP), becoming the 23rd Commissioner. However, Paulson’s appointment came at a critical time for the RCMP amid a string of scandals including numerous allegations of sexual harassment.
A mid-level manager at Fran-Tech, a Seattle software company, received a CD-ROM set containing the source code for a competitor’s software product. The competitor is the market leader in the software niche in which both companies compete; it is crushing Fran-Tech in the marketplace. An anonymous
Carol Bartz, Yahoo’s hard-driving CEO, was fired “over the telephone” in a conversation with Chairman of the Board Roy Bostock. The firing came with more than a year left on her contract, as Yahoo continued to lose ground to Google and failed to recognize the competitive threat posed by
Discuss how the concepts of groupthink and escalation of commitment might be related to some cases of unethical decision making (and its cover-up) in business.
What are the similarities and differences of the nominal group technique and the Delphi technique? What are the comparative advantages and disadvantages?
It happens every year: A prominent organization bans a practice the public holds dear; an uproar ensues; the organization backs down in the face of bad publicity. So it happened at Toronto’s posh new Ritz-Carlton hotel. The hotel had issued a memo to employees forbidding the wearing of poppies as
It was a late Saturday afternoon in mid-December, and Bob Smith, a research analyst for L&H Marketing Research, was working furiously to complete the media plan portion of the Standard Grooming Products report. Standard was considering introducing a men’s hairspray and needed demographic
Canadian Broadcasting Corporation (CBC) journalist Stephen Smart didn’t anticipate that getting married would get him in hot water with his employer. However, Smart, a reporter in the British Columbia provincial legislature, married Rebecca Scott, the Premier’s deputy press secretary. Shortly
David Samarin, network administrator for OrangeWerks, laced his shoes as he prepared to head out for his exercise break in Ottawa. It was February 7, 2011, and Samarin needed to decide what to do with the information he had uncovered while performing a routine file-clean of his company’s servers.
The purpose of this exercise is to help you get acquainted with some of your classmates by learning something about their experiences with work and organizations. To do this, we will focus on an important and traditional topic in organizational behaviour—what makes people satisfied or
The purpose of this exercise is to explore the portrayal of organizational behaviour on television. Most experts on the function of TV as a communication medium agree on two points. First, although TV may present an inaccurate or distorted view of many specific events, the overall content of TV
Every day there are stories in the news about organizations, the workplace, careers, and jobs. Now that —you are learning about organizational behaviour, you can begin to interpret and understand these stories in a more informed manner. So let’s get started. Look for an article in your local
Refer to the Research Focus: CEO Personality and Firm Performance and consider the relationship between the Big Five personality characteristics and strategic flexibility. Why do you think conscientiousness was the only trait negatively related to strategic flexibility given that it has been found
In the summer of 2012, a Toronto Star investigation reported that construction and maintenance workers who were supposed to be working at Toronto public schools were spending their mornings at Tim Hortons, drinking in bars, and even kissing in cars. One worker was spotted delivering pamphlets to
The Howe 2 Ski Stores are a chain of three ski and windsurfing shops located in the suburbs of a large western coastal city. Maria Howe, a ski enthusiast and business major, opened the first store 10 years ago after her university graduation with financial backing from _ her family and several
Discuss how differences in the experiences of students and professors might affect their perceptions of students’ written work and class comments.
Using implicit personality theory, explain how physical attractiveness influences job-related outcomes in employment interviews and performance appraisals.
Discuss the occupational stereotypes that you hold about computer programmers, the clergy, truck drivers, bartenders, and bankers. How do you think these stereotypes have developed? Has an occupational stereotype ever caused you to commit a socially embarrassing error when meeting someone for the
Use Bruner’s perceptual model (Exhibit 3.3) and social identity theory to explain why performance appraisals and interviewers’ judgments are frequently inaccurate.
Discuss how perceptions of organizational support can influence employees’ attitudes and behaviour. What can organizations do to develop positive perceptions of organizational support?
Suppose an employee does a particularly poor job on an assigned project. Discuss the attribution process that this person’s manager will use to form judgments about this poor performance. Be sure to discuss how the manager will use consistency, consensus, and distinctiveness cues.
A study of small business failures found that owners generally cited factors such as economic depression or strong competition as causes. However, creditors of these failed businesses were much more likely to cite ineffective management. What attribution bias is indicated by these findings? Why do
Discuss the factors that make it difficult for employment interviewers to form accurate perceptions of interviewees. Explain why a gender or racial stereotype might be.more likely to affect a hiring decision than a performance appraisal decision. How can interviews and performance appraisals be
What are the implications of social identity theory for diversity in organizations? Describe some of the things that an organization can do to remove the barriers to workplace diversity. List some of the advantages gained by organizations that effectively manage a diverse workforce.
Explain stereotype threat effects and provide some examples of how they might occur in organizations and the consequences. What can organizations do to prevent stereotype threat effects?
Review the Ethical Focus feature, What’s in a Name? You’re Hired... or Not!, and use Bruner’s model of the perceptual process to explain why job applicants with ethnic-sounding names are less likely to receive callbacks. What perceptual biases might explain the lower callbacks received for

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Organizational Behaviour Understanding And Managing Life At Work 9th Edition Gary Johns, Alan M. Saks - Solutions

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