Organizational Behaviour Understanding And Managing Life At Work 12th Edition Gary Johns, Alan M. Saks - Solutions

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1. How does the MP^2 program relate to the concept of organizational learning, and why is organizational learning a particular issue for consulting firms?2. Some specific examples of resistance to change are given in the case. How would you summarize these? That is, what are the core factors that
1. How serious of an ethical violation was Scott Thompson’s misstatement of academic qualifications in the Yahoo annual report? Who are the relevant stakeholders here? What might have motivated this misrepresentation?2. What should Thompson have done to resolve this? What should the board of
1. A number of news stories have appeared suggesting that babies in the workplace are a source of considerable interpersonal conflict. What are some likely reasons for this?2. Is bringing baby to work the ultimate example of work–family integration? Or does it go too far in blurring the
Leadership traits are considered to be important for leadership because they can lead to certain actions that are required for effective leadership. Review each of the traits in Exhibit 9.1 and discuss how they might be related to different leadership styles and behaviours (e.g., consideration,
As a manager, which bonus plan would you implement, and why?
Incentive compensation plans are believed to have a number of advantages for organizations. However, they can also have negative consequences for employees and organizations. Discuss how the design of compensation programs can lead to inappropriate and unethical behaviours. How should incentive
Effective teamwork is more difficult for individualistic American, Canadian, and Australian societies than for more collectivist societies in countries such as Japan.
1. What are some of the norms that have developed in the software development team? Are these norms functional or dysfunctional for team effectiveness?2. Compare and contrast the formal and informal roles assumed by Anita Jairam and by Vivek. Is any role ambiguity or role conflict apparent in the
Discuss the advantages and disadvantages of developing a strong organizational culture and some socialization methods that you would recommend for building a strong organizational culture.
Describe how you would design an orientation program. Be sure to indicate the content of your program and what knowledge and information employees will acquire from attending the program. What are some of the outcomes that you would expect from your orientation program?
Compare and contrast information dependence with effect dependence. Under which conditions should people be especially information-dependent? Under which conditions should people be especially effect-dependent?
What are the implications of social cognitive theory and self-determination theory for social influence and socialization? Discuss the practical implications of each component of social cognitive theory (i.e., observational learning, self-efficacy, and self-regulation) and self-determination theory
Using the model of the turnover process explain why a very dissatisfied employee might not quit.
1. According to equity theory, how will these incidents influence Joan’s job satisfaction and behaviour?2. What should Joan do in response to her situation? What should her organization do?
Consider some examples of behaviour that you repeat fairly regularly going to work every What are the positive and negative reinforcers that maintain this behaviour?
Employee of the month (EOM) programs are one of the most popular forms of recognition in organizations. However, there is some evidence that such programs are not effective and can even have detrimental effects, such as sabotage and unhealthy competition. Based on the material presented in this
You have been charged with staffing and organizing an R&D group in a new high-tech firm. What will you do to ensure that the group is innovative?
What qualities would the ideal gatekeeper possess to facilitate the communication of technical information in the firm?
Suppose a job enrichment effort in one plant of a manufacturing firm is judged to be very successful. You are the corporate change agent responsible for the project, and you wish to diffuse it to other plants that have a similar technology. How would you sell the project to other plant managers?
Discuss: The best organizational structure to generate innovative ideas might not be the best structure to implement those ideas.
Debate: Survey feedback can be a problematic OD technique because it permits people who are affected by organizational policies to generate data that speak against those policies.
Describe an example of resistance to change that you have observed. Why did it occur?
What personal qualities and skills would be useful for an OD change agent to possess? Describe the relative merits of using an internal staff change agent versus an external consultant.
Discuss some of the things that an organization can do to improve organizational learning and to become a learning organization. What should organizations know about the linkages between organizational learning and change and innovation?
Give three reasons why change might be resisted and in each case give a tactic for overcoming resistance.
Describe sources of external and internal pressures to change.
Discuss the factors that organizations can change and the implications of them.
What are the stages of the change process and what kinds of problems can occur at each stage?
Discuss the effectiveness of organizational development techniques. What are some of the problems associated with evaluating organizational development interventions?
Differentiate between creativity and innovation.
Discuss the qualities of creative people. Can people be trained to be creative?
What are the factors that contribute to the diffusion of innovations?
Differentiate between survey feedback and team building.
Differentiate between organizational learning and learning organizations and describe how they are related. Why is organizational learning important for organizational change and innovation?
Discuss the differences in how people react to change over time. What does the research based on this model suggest organizations do when implementing change programs?
Do leadership, organizational culture, and communication influence the effectiveness of organizational change programs? Discuss the effect that leadership behaviour, strong cultures, and personal and organizational approaches to communication have on the change process and change problems. What
How can organizational learning practices, pay, and socialization influence organizational learning and innovation in organizations? Design a program to improve an organization’s ability to learn or generate and implement innovative ideas; the program should combine organizational learning
Was Elon Musk showing yet again that he is an innovator par excellence, shaking up the old school auto industry, or is this a foolish decision meant to capitalize quickly on the many deposits that were paid for Model 3 cars? Do you think there is a bias for or against change in cases like this?
1. What does this case say about the change process and resistance to change in particular?2. The chapter points out the importance of diagnosis in the change process. Was proper diagnosis evident here? Is the existing curriculum the problem?3. The Dean was looking for some innovation. Why didn’t
1. Comment on the change process at Dandy Toys. What advice would you give the president about how to improve the change process? What are some of the things that might be changed at Dandy Toys as part of the change process?2. Why wasn’t the innovation process more successful at Dandy Toys, and
Contrast the bases of power available to an army sergeant with those available to the president of a voluntary community association. How would these differences in power bases affect their influence tactics?
Differentiate between power and politics. Give an example of the use of power that is not political.
Is it unethical to occasionally surf the internet at work? Is it unethical to download pornography? Defend your answers.
Compare and contrast the five bases of power.
What is the need for power?
How do individuals obtain power?
Under what circumstances will organizational politics be functional or dysfunctional?
How do organization departments obtain power?
Describe some common ethical dilemmas faced by organizational decision makers.
What are the causes of unethical behaviour and what can organizations do to improve ethical decision making?
What is whistle-blowing and what does it have to do with power, politics, and ethics?
What is sexual harassment and what can organizations do to prevent it?
What is political skill and what are the four facets to political skill?
Consider the role of politics and ethics in decision making. How can organizational politics be a source of effective or ineffective decision making in organizations? In what way can the causes of unethical behaviour influence decision making?
How can an organization create an ethical workplace where ethical behaviour is the norm? Refer to the organizational learning practices in Chapter 2, attitudes in Chapter 4, ethical leadership in Chapter 9, and the contributors to organizational culture in Chapter 8 to answer this question.
What are the ethical dimensions of this case? How serious were Neena’s actions? How ethical was Air Canada’s response? How are issues of power apparent in the case?
1. What kind of organizational politics are at work here?2. What influence tactics might the profs have used to get the grad students to fill in for them?3. Discuss the ethics of the professors “doubling up” on their teaching.
The manager of a fast-food restaurant sees that conflict among the staff is damaging service. How might she implement a superordinate goal to reduce this conflict?
A company hires two finance majors right out of university. Being in a new and unfamiliar environment, they begin their relationship cooperatively. However, over time, they develop a case of deep interpersonal conflict. What factors could account for this?
Two social workers just out of college join the same social welfare agency. Both find their caseloads very heavy and their roles very ambiguous. One exhibits negative stress reactions, including absence and elevated alcohol use. The other seems to cope very well. Use the stress episode model to
Imagine that a person who greatly dislikes bureaucracy assumes her first job as an investigator in a very bureaucratic government tax office. Describe the stressors that she might encounter in this situation. Give an example of a problem-solving reaction to this stress. Give an example of a
What factors might explain why bullying persists? How do workplace bullies get away with it?
What are some of the factors that make it a real challenge for conflicting parties to develop a collaborative relationship and engage in integrative negotiation?
Compare and contrast the stressors that might be experienced by an assembly line worker and the president of a company.
Discuss the advantages and disadvantages of hiring employees with Type A personality characteristics.
Describe the model of a stress episode.
Explain how personality relates to stress.
Discuss the various stressors that affect executives and managers. Are these stressors likely to affect professionals or operative employees?
Compare the effectiveness of behavioural and psychological reactions to stress.
What can organizations do to reduce the stress experienced by their members?
Discuss the following three propositions:a) Organizations have a moral obligation to their employees to make the organizational environment as stress-free as possible,b) Stress reduction in organizations makes good business sense,c) Not only would a stress-free organization be impossible to
Differentiate among conflict, collaboration, and competition.
What causes organizational conflict?
Explain how conflict may be functional. Cite an example to illustrate your answer.
What can managers do to resolve conflict?
What is the difference between burnout and work engagement? What can organizations do to prevent burnout and facilitate work engagement?
What is techno-stress and what are the five dimensions of techno-stress?
Does personality influence the way that individuals manage conflict? Consider the relationship among each of the following personality characteristics and the five approaches to managing organizational conflict described in this chapter: the Big Five dimensions of personality, locus of control,
Can leadership be a source of stress in organizations? Refer to the leadership theories described in Chapter 9 (e.g., leadership traits, behaviours, situational theories, participative leadership, strategic leadership, and LMX theory) and explain how leadership can be a source of stress. According
What are the pros and cons of permitting employees to work from home, and how is the practice relevant to conflict, stress, and fairness?
1. What are the core causes of the conflict seen in the customer support team?2. Is the conflict occurring in the team relationship, task, or process conflict, or a combination of types? Please explain your reasoning.3. Jennifer hoped for collaboration but got competition. Why?4. Was a team-based
Construct a diagram of the various interest groups in the external environment of CBC Television. Discuss how some of these interest groups might make competing or contradictory demands on the CBC. Now do the same for your organization or the most recent organization you worked in.
Which basic method(s) of coordination is (are) most likely to be found in a pure research laboratory? On a football team? In a supermarket?
What are the relative merits of mechanistic versus organic structures? Explain why organizations operating in more uncertain environments require more organic structures.
As SpinelIi Construction Company grew in size, its founder and president, Joe SpinelIi, found that he was overloaded with decisions. What two basic structural changes should SpinelIi make to rectify the situation without losing control of the company?
Discuss contemporary organic structures. Why have these structures emerged and what do they have in common? What are the advantages and disadvantages of these structures for organizations?
Is the departmentation in a small college essentially functional or product-oriented? Defend your answer. (Hint: In what department will the historians find themselves? In what department will the groundskeepers find themselves?)
Discuss the logic behind the following statement: “We don’t want to remove the differentiation that exists between sales and production. What we want to do is achieve integration.”
Describe a situation in which a narrow span of control might be appropriate and contrast it with a situation in which a broad span might be appropriate.
Give an example of vertical integration. Use the concept of resource dependence to explain why an organization might choose a strategic response of vertical integration.
Why are mergers and acquisitions a common and popular form of strategic response? What are the advantages and disadvantages of each?
Most of the advocates of the classical approach to organizational structure were practising managers or management consultants working in the early part of this century. Most of the advocates of the human relations approach were academics. How might these different backgrounds have affected their
Review the comparative strengths and weaknesses of product versus functional departmentation.
Describe the relationship between organizational size and centralization, complexity, and formalization.
Describe the concepts of differentiation and integration. Is integration an attempt to do away with differentiation?
Discuss the strengths and weaknesses of bureaucratic organizations.
In what ways do formal integrators provide a unique means of organizational coordination?
Using the material in the chapter, describe how an organization might be well conceived at the individual and small group level (in terms of motivation and so forth) and still not be effective.
Compare and contrast ambidextrous, virtual, and modular organizations. What are the advantages and disadvantages of each form of structure?
Discuss the relationship between size and structure.

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