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business
organizational behaviour understanding
Understanding Organizational Change 1st Edition Jean Helms-Mills, Kelly Dye, Albert J Mills - Solutions
Understand the differences between organizational learning and the learning organization AppendixLO1
Understand what is meant by appreciative inquiry AppendixLO1
Understand the roots of appreciative inquiry AppendixLO1
Understand the strengths and limitations of each approach AppendixLO1
From the perspective of management, what are some of the strengths of implementing organizational learning principles in an organization?AppendixLO1
What are some of the drawbacks, from an employee perspective, of creating a learning organization?AppendixLO1
How might an organization overcome some of the potential pitfalls of creating a learning organization?AppendixLO1
Compare the benefits of introducing appreciative inquiry into an organization versus creating a learning organization. What are the potential strengths and weaknesses of appreciative inquiry?AppendixLO1
What might Hope Hospital have done differently when they decided to create a learning organization?AppendixLO1
Why was BP more successful than Hope Hospital in creating a learning organization?AppendixLO1
From an employee perspective, how would you feel if your organization introduced learning organization principles and excluded you from the process because they did not see your knowledge as valuable? What psychological effects would this have on you and how might this affect your work performance
Compare and contrast learning organization principles with appreciative inquiry. What are the differences and what are the similarities? Which would you be more comfortable using and why?AppendixLO1
Using the Internet, look up the websites of three call centres, each in a different country. How do they portray the role of the employee? Are there any differences across countries? Are there any signs of organizational learning principles and what are they?AppendixLO1
Using the Internet, find three organizations that have successfully created learning organizations. What factors contributed to their success?AppendixLO1
Using the Internet, find three organizations that have used appreciative inquiry. What are the similarities among the three organizations? What are the differences? What conclusions can you draw from this?AppendixLO1
Understand the role of leadership in terms of organizational success AppendixLO1
Be familiar with trait-based theories of leadership AppendixLO1
Be familiar with behavioural theories of leadership AppendixLO1
Be familiar with contingency theories of leadership AppendixLO1
Understand the differences between transactional and transformational leadership AppendixLO1
Understand and be able to discuss critically various contemporary theories of leadership AppendixLO1
Be familiar with strategies for overcoming resistance to change AppendixLO1
Be familiar with the concept of ‘leading from the middle’.AppendixLO1
Do an Internet search of HealthSouth Corporation. What has happened since Mr. Scrushy’s conviction? How has the organization evolved and who has led the changes?AppendixLO1
Find three news articles about newly appointed CEOs, CFOs or presidents.Scan all three for the newly appointed individuals’ ‘selling features’.Which traits or behaviours are used to convince readers and shareholders that the new appointment is a good one? How does this fit with the theories
Do an Internet search of Deborah Meyerson’s tempered radicals. How might you become a tempered radical? Which values and principles would you like to promote in an organization?AppendixLO1
Think about a change in your history that you may have resisted. Why did you resist? Which of the categories of resistance would your resistance fit? How might the person requesting the change have overcome your resistance?AppendixLO1
Identify someone who you feel is or was a transformational leader. What makes them a transformational leader? Describe their traits and behaviours.AppendixLO1
Who were/are the leaders in your life? Which types of leaders were they?AppendixLO1
Do an Internet search on Branch Ricky and the Brooklyn Dodgers. How did Branch Ricky lead change? What was his strategy? Discuss other types of social change that you feel are required. How might change be accomplished?AppendixLO1
Understand what is meant by diversity management AppendixLO1
Be familiar with the factors most often associated with diversity management success AppendixLO1
Understand the difference between diversity management initiatives and equal opportunity or affirmative action programmes AppendixLO1
Understand the criticality of management support for diversity initiatives AppendixLO1
Understand the importance of measuring the success of diversity management initiatives AppendixLO1
Be familiar with arguments for and against the implementation of diversity management initiatives AppendixLO1
Using the Internet, find an organization in your area that has a diversity management programme. Use the criteria outlined in the chapter to evaluate the programme. What might you do differently?AppendixLO1
Conduct an Internet search of ‘diversity management’. Identify three companies that provide consulting services in this area. How much do they charge? Summarize their offerings.AppendixLO1
Research your school or organization’s policies and programmes in terms of diversity management. Do they appear adequate? What changes might you make?AppendixLO1
Find the outcome of the GE Aviation Materials discrimination case.What do GE’s policies look like now. Is their commitment to diversity apparent on their website?AppendixLO1
Wal-Mart has been the target of several discrimination suits. Research the issues and write a one-page opinion paper on the results of your research.AppendixLO1
Design a hypothetical scorecard that could be used to measure performance in terms of a manager’s success with a diversity management initiative.AppendixLO1
Assume that you work in the Human Resource department of an organization and wish to bring in a diversity management programme. How would you convince top management to spend money on the initiative?What kinds of arguments would you use?AppendixLO1
Do an Internet search of the equity legislation in your area. Prepare a one-page memo as if you are reminding managers in an organization about their legal requirements.AppendixLO1
Use the Internet to find companies that have programmes or policies that address ageism, discrimination based on sexuality or discrimination based on disability. Were these easy or difficult to find? Prepare a short report of your findings.AppendixLO1
Assume that you are a business owner. How would you gain employee support for a diversity initiative? What might your initiative look like?AppendixLO1
Discuss the planned approach to change management AppendixLO1
Understand Kurt Lewin’s contribution to the field of change management AppendixLO1
Be familiar with action research AppendixLO1
Be familiar with field theory AppendixLO1
Be familiar with the study of group dynamics AppendixLO1
Understand and apply Lewin’s Three-Step Model of Change AppendixLO1
Discuss critically the field of Organization Development AppendixLO1
Research the food companies discussed in the opening case. What has happened since they were in the news in 2005? Have other major changes occurred since then? Were they planned changes?AppendixLO1
Summarize action research, field theory, and Lewin’s theory of group dynamics.AppendixLO1
Choose something that you believe needs changing at your university.Use Kurt Lewin’s Three-Step Model to discuss how you would implement the change.AppendixLO1
Visit the following Web sites: http://www.odnetwork.org/http://members.aol.com/odinst/http://www.podnetwork.org/What can we learn about the state of the OD industry today? Is it alive and well? What are the purposes of these organizations?AppendixLO1
Is there a place for OD in the organizations you are involved in? Why or why not?AppendixLO1
Search a national newspaper for examples of OD. Articles may not refer to the change strategies used as OD, so look for signs of the basic tenets of OD.AppendixLO1
Understand the importance of power in the process of organizational change AppendixLO1
Be familiar with the different perspectives of organizational power and resistance AppendixLO1
Be critically aware of the relationship between power and resistance in organizations AppendixLO1
Identify different uses of power across selected change approaches AppendixLO1
Be able to critically assess the relevant models and theories of power and resistance in adopting different change strategies AppendixLO1
Use an Internet and library search to find examples of organizations that have adopted widespread organizational change. Try to find at least one example each of culture change, TQM, BPR, Six Sigma, the Balanced Scorecard and any other approach not listed. Now undertake the following analysis:a
Use an Internet and library search to find examples of Machiavellian styles of leadership. Make notes on how this style is discussed throughout news reports and scholarly accounts. What does this tell us about the value and potential of the Machiavellian approach? Where is it more and where less
Use an Internet and library search to find examples of organizational resistance. Try to find a range of examples drawing from scholarly discussions of resistance as well as news reports and cases. What are the most obvious examples of resistance and what are the least obvious?What can we learn
Review the chapters on OD, culture change, TQM and BPR, Six Sigma and the Balanced Scorecard. What forms of power are dominant in each and what can we learn from the differences?AppendixLO1
Using French and Raven’s five bases of power, explain how each major change programme could or should make use of each base of power to implement effective change.AppendixLO1
Using Kanter’s model of the bases of organizational power, explain how each major change programme could or should make use of each base of power to implement effective change.AppendixLO1
Using Foucault’s notion of discourse, explain how each major change programme could or should make use of discourse analysis to implement effective change.AppendixLO1
Using Weick’s sensemaking approach, explain how each major change programme could or should make use of the sensemaking properties to implement effective change.AppendixLO1
Drawing on empirical examples, discuss situations where appeals to charismatic, traditional and/or rational legal authority are more likely to be effective in processes of change.AppendixLO1
Understand what is meant by programmatic change AppendixLO1
Be able to define organizational change AppendixLO1
Be familiar with the development of the field of change management AppendixLO1
Understand the importance of change management AppendixLO1
Be familiar with developments in both the theory and practice of change management AppendixLO1
Understand and be able to apply the sensemaking framework AppendixLO1
Do an Internet and library search of those managers listed in Figure 1.2.Make notes on any contributions they are reported to have made to organizational change; any statements they have made on organizational change; and which company they now work for if they have changed companies since June
Do an Internet and library search of those companies listed in Figure 1.1.Make notes on which organizational change strategies they have adopted over time, and what they say about those changes; note any differences and similarities in company statements about different change strategies. Write
From the companies referenced in Figure 1.1 make a list of the various factors that can be said to influence organizational change. What does this tell you about the management of change?
Using the business section of a national newspaper, make a list of the companies that the paper reports on and of the reasons why they made the news. Compare this list with your answer to question 3. Make a note of any new triggers of organizational change and if any of the companies are the same
Using the same national newspaper, make a list of the top managers that the paper reports on and of the reasons why they made the news.What percentage of the managers are women and what does this tell you about gender and leadership? What does this tell you about leadership and the management of
Now look at the front, ‘news’, section of the same national newspaper and make a list of the main issues discussed. Which, if any, of those items are likely to have an important influence on business operations in the future and how is that likely to affect organizational change and how it is
Define change management.AppendixLO1
Why do you think that change management is important to (a) business educators, (b) senior managers, (c) employees and (d) consultants?AppendixLO1
How do you think that the notion of change management has changed over time, and why?AppendixLO1
Who are the main stakeholders in the development of change management strategies, and why?AppendixLO1
Identify a current change in an organization from the list in Figure 1.1.Think about what sensemaking changes might need to be enacted and how you would go about doing it. Assess this in terms of the sensemaking framework we have outlined at the end of this chapter AppendixLO1
Understand the roots of planned culture change AppendixLO1
Understand the different perspectives of organizational culture AppendixLO1
Understand planned culture change approaches AppendixLO1
Be able to critically assess the relevant models and theories of culture and culture change.AppendixLO1
How might Air Canada have created a more unifying culture? What are some problems that companies might encounter when they merge or acquire different organizations?AppendixLO1
Do you believe that culture is something that an organization ‘is’ or something an organization ‘has’? Explain your answer.AppendixLO1
Do you think culture can be planned and changed? What might be some of the pitfalls that an organization thinking of changing its culture might encounter and what might they do to prevent problems before they start the change?AppendixLO1
Why were the culture changes at SAS and BA successful? What, if anything, could they have done differently?AppendixLO1
How important do you think the role of the leader is in planned culture change? Explain your answer with examples of what a leader should be doing to facilitate change.AppendixLO1
What should the role of employees be in planned culture change? How might they get involved?AppendixLO1
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