Questions and Answers of Organizational Behaviour Understanding

Compare your own scores on each work engagement dimension. Which dimension is highest and which is lowest? What does this say about your work or student engagement?
To find out about your work or student engagement, answer the 17 questions below as frankly and honestly as possible. Note that to answer the questions for work engagement, you should refer to your
Describe employee attitudes, behaviour, and performance at the following time periods: (a) 2003 to 2008; (b) After Giuntini’s cutbacks in 2009; (c) By the end of 2010. How, when, and why did
Each group member should present their scores on each dimension of work or student engagement as well as their overall work engagement score. What is the range of group members’ scores on each
To find out about how your organization scores on corporate social responsibility, answer the 35 questions below as frankly and honestly as possible. If you are not currently employed, answer the
Using the goals of organizational behaviour, discuss the impact of Giuntini’s cutbacks on employees and the relationship between labour and management. In other words, predict and explain the
Try to understand why some group members have a low or high work or student engagement score. Each group member should try to explain what factors they think account for their low or high engagement
Consider Leandro Giuntini’s performance in terms of managerial roles and activities. What roles and activities does he engage in, and how effective is he in performing them? What roles and
What effect do you think your level of student or work engagement has on your attitudes, behaviour, and performance? If you completed the scale for student engagement, consider your attitudes toward
Do you think Santiago’s plan to turn things around will be successful? What changes would you recommend for returning the company to profitability and why?
Based on your work or student engagement score, what have you learned about yourself as a student or an employee? What are the implications of this for your attitudes, grades, and performance?
Discuss the relevance of organizational behaviour for the issues and problems facing Ken Private Limited with respect to the Genesis Digitization Project. What topics in organizational behaviour help
How can knowledge of your work or student engagement help you as a student and as an employee? What can you do to become a more engaged student and employee? What are the potential consequences of
Explain how the goals of organizational behaviour would have been helpful for the Genesis Digitization Project. Describe some of the things that Shekhar Sharma might have predicted, explained, and
Group members should compare and contrast their scores on each dimension. On what dimensions does your organization score high and low on? Are there any patterns with respect to those dimensions that
Consider Shekhar Sharma’s role as project manager for the Genesis Digitization Project in terms of Mintzberg’s managerial roles and Luthans, Hodgetts, and Rosenkrantz’s managerial activities.
Group members should compare their scores with one another. How does your organization compare to other group members’ organization on each dimension of CSR and the total CSR score?
To what extent are the contemporary management concerns described in Chapter 1 relevant for Ken Private and the Genesis Digitization Project? What should Ken Private be most concerned about, and what
Group members should consider their pride towards their organization as well as their organizational identification, job satisfaction, and organizational commitment. Do some group members feel more
How can organizational behaviour help Saiyumn Savarker find a solution to steer the Genesis Digitization Project out of dangerous waters and to successfully complete the project? What should Savarker
Based on your scores, what have you learned about your organization? What in particular does your organization have to focus on and do to improve their CSR? What are the implications of doing so?
How can knowledge of corporate social responsibility help you in your future search for employment and in your career?
How does Research Focus: Leader Over-Emergence and Gender Dynamics in Self-Managed Teams apply to the events in the case?
How is status relevant to the events at Metropole? Be sure to consider the impact of group diversity in your answer.
How cohesive is the software development team, and how does this affect the events in the case?
Each group member should present their score on the seven proactive socialization behaviours. What is the average group score on each proactive behaviour? What proactive behaviours were engaged in
Explain how Jason’s anticipatory socialization might be contributing to his disappointment and job attitudes. How might this situation have been prevented?
What effect did your proactive behaviours have on your socialization? Do you think that the extent to which you engaged in each of the proactive behaviours had an effect on your learning, job
Explain how unrealistic expectations and the psychological contract can help us understand Jason’s situation.
Based on your score on each proactive behaviour, what proactive behaviours do you need to engage in to a greater extent the next time you enter an organization and begin a new job? What are the
Comment on the use of socialization tactics in Jason’s socialization. What tactics do you think were used and what effect did they have on Jason?
Do some people engage in proactive socialization behaviours more than others? To find out, refer to your score on the proactive personality scale from Chapter 2 . If you have not yet completed the
Given Jason’s current situation, is there anything the organization can do to prevent him from quitting? Is there anything that Jason can do to improve his situation? Is there anything the
How can an understanding of proactive socialization help you in your future work experiences and career? What can organizations do to increase the likelihood that newcomers will engage in proactive
Describe the culture of the Walt Disney Company. What values, norms, and behaviours are associated with the culture? How does the culture influence the customer experience at its theme parks, and
Discuss the process used to socialize new hires at Walt Disney Company. Refer to Exhibit 8.7 (Socialization Steps in Strong Cultures) to answer this question and provide specific examples of how each
Discuss the “strong culture” concept with respect to the culture of the Walt Disney Company. What are some examples that demonstrate it has a strong culture? What are its assets and liabilities?
What factors have contributed to the foundation and continuation of the culture of Walt Disney Company?
Consider the role of fit at Walt Disney Company. What are the different types of fit and what types are especially important for Walt Disney Company? What does the company do to ensure that
What are some of the ways that you can diagnose the culture of Walt Disney Company? Provide some specific examples and explain their purpose.
What can other organizations learn about socialization and culture from the Walt Disney Company?
Each group member should present their ELS score. What is the range of scores (highest and lowest) and the average score in your group? Overall, how ethical are group members’ supervisors?
To obtain your overall score, add up your responses to the 28 questions and divide by 28. Your total should be somewhere between 1 and 7. Higher scores indicate a more servant leader. You can also
Each group member should provide examples of what makes their supervisor an ethical or unethical leader. Be specific in describing supervisor behaviours that are ethical or unethical. Based on group
Each group member should provide examples of what makes their supervisor a servant leader. Be specific in describing servant behaviours in terms of your scores on the seven dimensions of the scale.
Each group member should consider the impact that their supervisor has had on them, their co-workers, and the organization. Be specific in describing the effects that their ethical or unethical
Each group member should consider the impact that their supervisor has had on them, their co-workers, and the organization. Be specific in describing the effects that servant (or non-servant) leaders
What does your supervisor need to do differently to be a more ethical leader?
What does your supervisor need to do to be a more servant leader? Be specific in terms of the scores on the seven dimensions.
If you are now or have been in a leadership position in the past, how ethical have you been? Take the ELS again, but this time thinking about yourself in a current or previous leadership role. How
If you are now or have been in a leadership position in the past, to what extent have you been a servant leader? Take the Servant Leadership Scale again, but this time thinking about yourself in a
What do you think the manager is likely to do in this situation? What should she do and why?
Explain the relevance of ethical leadership in this situation. What will an ethical leader do and why? What will an unethical leader do?
Consider how the manager’s response to this situation can impact the ethical behaviour of her employees in the organization. What are some of the potential implications of her actions for employees
Discuss the issues, problems, and challenges facing Corin Fiske and WEAA. To what extent are these issues, problems, and challenges the result of the station’s past and present leadership?
Evaluate Corin Fiske’s success as a leader in terms of the meaning of leadership and what it means to be an effective leader. Do you think she has been an effective leader? Provide some specific
Consider Corin Fiske’s leadership in terms of the different types of leadership behaviour (i.e., consideration, initiating structure, leader reward behaviour, and leader punishment behaviour). To
Use the situational theories of leadership (contingency theory and path–goal theory) to explain the leadership style and behaviour that is most likely to be effective given Corin Fiske’s
Discuss the merits of leader–member exchange (LMX) theory, transactional, and transformational leadership for the leadership situation facing Corin Fiske at WEAA. What type of leadership is
Given the many challenges facing WEAA and Corin Fiske, what type of leadership is most important to improve the situation and the success of WEAA? Can Corin Fiske improve the situation by being a
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
A representative of a Canadian mobile phone accessory company was finishing up negotiations with a Chinese manufacturer over the purchase of 10 000 accessory sets, when he mentioned one final detail:
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
A representative of a Canadian mobile phone accessory company was finishing up negotiations with a Chinese manufacturer over the purchase of 10 000 accessory sets, when he mentioned one final detail:
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
Discuss how the web and new media such as Facebook have (a) Aided (b) Complicated organizational communication. Be sure to consider the implications of sending a message when you do not know whom
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
Miranda Shaw was stymied. She had been on the verge of hiring a highly talented recent business school graduate, Rick Parsons, as a senior analyst for her project team. It had been a choice between
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
While she was mostly proud of her resourcefulness, Shaw was a little uneasy about her decision. Although information on the internet was public and people controlled what they posted online, Shaw was
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
Based on her Google search and the Facebook photographs, Miranda Shaw concluded that Rick Parsons would not fit in with the professional work environment at the company and of the team in particular.
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
If Miranda hires Deborah, should she explain to Rick the issue that damaged his chances? Why or why not?
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
If Miranda does tell Rick, how should she do so? In answering, consider the chapter sections Basic Principles of Effective Communication and Provision of Explanations.
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
The advent of new forms of communication technology and associated social media have benefited organizations and their employees in many ways, but they have also led to an assortment of problems and
After emigrating from New Orleans to his adopted city of Vancouver, Christophe Touché had worked as head chef at a neighbourhood pub for five years while saving money and planning to open his own
After emigrating from New Orleans to his adopted city of Vancouver, Christophe Touché had worked as head chef at a neighbourhood pub for five years while saving money and planning to open his own
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
Having just returned from a lengthy meeting with the dean of Birdwood Business School and the director of its development office, Janel Lehman sat down at her desk to gather her thoughts. As
“And computer science” were three words that Yahoo CEO Scott Thompson would come to regret. Thompson, the former president of PayPal, had been at Yahoo for only four months when Third Point, an
“And computer science” were three words that Yahoo CEO Scott Thompson would come to regret. Thompson, the former president of PayPal, had been at Yahoo for only four months when Third Point, an
Dr. Elizabeth Clarke was in her office late one evening, reviewing overtime reports from the previous month. As chair of the surgery department at University Hospital, she was responsible for
Dr. Elizabeth Clarke was in her office late one evening, reviewing overtime reports from the previous month. As chair of the surgery department at University Hospital, she was responsible for
Dr. Elizabeth Clarke was in her office late one evening, reviewing overtime reports from the previous month. As chair of the surgery department at University Hospital, she was responsible for
Dr. Elizabeth Clarke was in her office late one evening, reviewing overtime reports from the previous month. As chair of the surgery department at University Hospital, she was responsible for
Dr. Elizabeth Clarke was in her office late one evening, reviewing overtime reports from the previous month. As chair of the surgery department at University Hospital, she was responsible for
Dr. Elizabeth Clarke was in her office late one evening, reviewing overtime reports from the previous month. As chair of the surgery department at University Hospital, she was responsible for
Ted Swanson liked to think of himself as a progressive, family-friendly kind of guy. Consequently, he couldn’t quite believe the words coming out of his mouth, directed at Bryan Papis, his boss and
Ted Swanson liked to think of himself as a progressive, family-friendly kind of guy. Consequently, he couldn’t quite believe the words coming out of his mouth, directed at Bryan Papis, his boss and
Ted Swanson liked to think of himself as a progressive, family-friendly kind of guy. Consequently, he couldn’t quite believe the words coming out of his mouth, directed at Bryan Papis, his boss and

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