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business
organizational behaviour understanding
Organizational Behaviour 16th Global Edition Timothy A. Judge, Stephen P. Robbins - Solutions
Explain the problems embedded in cross-cultural communication.
Speakers handle common barriers to communication. Define each.
Describe how organizations use persuasive messages, whether automatic or controlled influence.
What role does channel richness play in the choice of communication channel?
Explain how members transfer meaning using oral, written, and nonverbal communication.
People communicate throughout their working hours. Differentiate small-group networks from the grapevine.
Work flows through different communication channels across organizations. Define and explain each.
What are the key parts of the communication process, and how do you distinguish formal and informal communication?
What are the primary functions of the communication process in organizations?
MyManagementLab Only—comprehensive writing assignment for this chapter.
In reference to Case Incident 2 , how could you foster a “global perspective”in a multicultural, multinational team, rather than just a “cross-cultural perspective?” Is this an important distinction to make?
List the characteristics of an optimally successful team.
Multicultural project teams often face problems with communication, expectations, and values.How do you think some of these challenges can be overcome?
Would you like to work on a multicultural, multinational project team? Why or why not?
If you calculate the person-hours devoted to IBM’s team projects, they amount to more than 180,000 hours of management time each year. Do you think this is a wise investment of IBM’s human resources? Why or why not?
Imagine you are leading a team meeting and you notice that a couple of team members are not contributing.What specific steps might you take to try to increase their contributions?
Beyond the tips provided in this Case Incident, can you think of other strategies that can help the tongue-tied?
Recall a time when you failed to speak up during a group meeting. What were the reasons for your silence? Are they similar to or different from the reasons discussed here?
In this study, all team members were required to sign a response form indicating they agreed with the group decision, which was ultimately the decision to cheat. Do you think the results would change if consensus or a signature was not required?
Discuss whether you think that the behavior of these cyclists reflects that they were a group rather than a team.
Do you feel that the unethical behavior resulted from imitating the leader’s behavior as a role model—national superstar—or from each team member him- or herself?
Each member of your group should describe his or her ideal individual—one hypothetical person you’d most like to work with for this context (use the same criteria as in question 1). As a group, compare your responses. Does every person’s ideal individual share the same characteristics, or are
How, if at all, would your choices change if the task required teams to make quick decisions that were not necessarily the most creative? Why?
If you could form your perfect team for this context, what would it look like? In other words, what characteristics would you choose for each of the five members—a lot of work experience or a little; high, moderate, or low conscientiousness; and so on? Why?
Show that successful organizations intentionally select the right players, whether teams or individuals.
Demonstrate how organizations invest in developing team players.
Explain the critical contextual factors that determine team effectiveness.
Differentiate each team type’s role.
Even though they are seemingly alike, explain the difference between teams and groups.
Explain the buzz words in successful organizations today—teams and teamwork.
What circumstances might cause a group to perform worse than its best individual?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching consensus as a group. Once the group
What can groups do to make group decision making more effective?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching consensus as a group. Once the group comes to an
What do these results tell you about the effectiveness of group decision making?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching consensus as a group. Once the group comes
Compare your results with those of other groups.Did some groups do a better job of outperforming individuals than others?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching
How did your group (B) perform relative to the best individual score in the group (D)?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching consensus as a group. Once the group
How did your group (B) perform relative to the average individual score in the group (C)?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching consensus as a group. Once the
How did your group (B) perform relative to yourself (A)?Group Task Break into groups of five or six people. Now imagine your whole group is lost. Write down your own answers first, and then compile your group’s answers by reaching consensus as a group. Once the group comes to an agreement, write
You decide to eat some insects. Which insects should you avoid?a. Adults that sting or biteb. Caterpillars and insects that have a pungent odorc. Hairy or brightly colored onesd. All the above
After walking for about an hour, you feel several spiders in your clothes. You don’t feel any pain, but you know some spider bites are painless. Which of these spider bites is painless?a. Black widowb. Brown reclusec. Wolf spiderd. Harvestman (daddy longlegs)
You come across a fast-moving stream. What is the best way to cross it?a. Find a spot downstream from a sandbar, where the water will be calmer.b. Build a bridge.c. Find a rocky area, because the water will be shallow and you will have hand- and footholds.d. Find a level stretch where it breaks
After getting some sleep, you notice that the night sky has cleared, so you decide to try to find your way back to base camp. You believe you should travel north and can use the North Star for navigation. How do you locate the North Star?a. Hold your right hand up as far as you can and look between
In the shelter that you built, you notice a spider.You heard from a fellow hiker that black widow spiders populate the area. How do you identify a black widow spider?a. Its head and abdomen are black; its thorax is red.b. It is attracted to light.c. It runs away from light.d. It is dark with a red
Next, you decide to build a shelter for the evening.In selecting a site, what do you not have to consider?a. It must contain material to make the type of shelter you need.b. It must be free of insects, reptiles, and poisonous plants.c. It must be large enough and level enough for you to lie down
You are very hungry, so you decide to eat what appear to be edible berries. When performing the universal edibility test, what should you do?a. Do not eat for 2 hours before the test.b. If the plant stings your lip, confirm the sting by holding it under your tongue for 15 minutes.c. If nothing bad
You are very thirsty. You go to a nearby stream and collect some water in the small metal cup you have in your backpack. How long should you boil the water?a. 15 minutesb. A few secondsc. 1 minuted. It depends on the altitude.
It occurs to you that you can also use the fire as a distress signal. How do you form the international distress signal with fire?a. 2 firesb. 4 fires in a squarec. 4 fires in a crossd. 3 fires in a line
The first thing you decide to do is to build a fire. However, you have no matches, so you use the bow-anddrill method. What is the bow-and-drill method?a. A dry, soft stick is rubbed between the hands against a board of supple green wood.b. A soft green stick is rubbed between the hands against a
Based on eight criteria, rank the effectiveness of two group techniques.
Differentiate between individual and group decision making by citing strengths and weaknesses of both.
Discuss the beneficial outcomes of diversity on group effectiveness.
What are the major benefits of cohesive groups?
Demonstrate how group size impacts individual performance.
Provide examples where group norms and status influence behavior.
Explain how different organizational contexts may change role requirements.
What are the five stages of group development?
Define group. What are the different types of groups?
What employee behaviors do you think might be best encouraged by offering incentive rewards?
Think about your life so far (as a student/perhaps part-time or full-time worker), and discuss what incentives have motivated or, alternatively, demotivated you.
Do you think that, as a manager, you should use incentives regularly? Why or why not?
If many unemployed are spending around two hours/day looking for work as some research indicates, do you think that means they are enjoying a “leisurely” lifestyle? Why or why not? If unemployed, how would you spend your days?
Why do you think U.S. workers often do not take all of their allotted vacation time, even when sometimes faced with losing the benefit when vacation days are capped? Are these personal choices, or are they driven more by society, or by organizational culture?
To what extent is it an organizational responsibility to ensure that workers are given more vacation time that they will actually use?
Discuss as a group/class the advantages and disadvantages to society of hiring employees with a current criminal record.
Michigan Representative Bill Huizenga says, “If China did this—having their prisoners work at subpar wages in prisons—we would be screaming bloody murder.” Do you agree or disagree with his statement? Is it ever okay to use prison labor? If so, when? If not, why not?
Do you think it is fair for companies to have to compete against prison inmates for government work? Why or why not?
For those jobs you identified as having low levels of job characteristics, come up with some strategies to increase them. Be specific in your recommendations.Class discussion will follow.
Next, write down jobs that have low levels of each characteristic (and if you can think of jobs that have low levels of multiple characteristics, note those as well.) Do you think the jobs you identified are high or low paying? Why?
Consider a job that each of you would like to do after graduation. Now identify each/some of the five job characteristics for each role. Which of the jobs have higher levels for any characteristic? Now research typical salaries for each of these roles. To what extent would you consider a particular
State two motivational benefits of intrinsic rewards.
How do flexible benefits motivate employees?
What is variable pay? What are the variable-pay programs that are used to motivate employees? What are their advantages and disadvantages?
How might employee involvement programs enhance employee motivation?
What are the three alternative work arrangements of flextime, job sharing, and telecommuting? What are the advantages and disadvantages of each?
What are the three major ways that jobs can be redesigned? In your view, in what situations would one of the methods be favored over the others?
How does the job characteristics model motivate employees?
MyManagementLab Only—comprehensive writing assignment for this chapter.
In considering Case Incident 1, do you think the government has a legitimate role in controlling executive compensation? How might aspects of justice (distributive, procedural, and informational) inform this debate?
After reading the Ethical Dilemma, do you think grade inflation is a problem at colleges and universities? Do schools have an obligation to ensure that students succeed and get “good” grades? Why or why not?
If you were a manager who noticed your employees were sleep-deprived, what steps might you take to help them? What theories of motivation could you use to help them?
How might sleep deprivation influence aspects of expectancy theory? How might the incorporation of “nap rooms” for sleep-deprived employees influence aspects of equity theory?
How might reinforcement theory play a role in the extent to which employees are sleep-deprived?
If organizations introduced “nap rooms” or nap times, how would this factor into job satisfaction?Relate this to extrinsic factors of job satisfaction and the motivation-hygiene theory.
Are there any positive motivational consequences of tying compensation pay closely to firm performance?
If executive pay is related to the theory of extrinsic rewards, to what extent is it coercive? Define how stakeholders (shareholders, employees, customers)could measure the worth of an executive.
How does the executive compensation issue relate to equity theory? Who do you think should be the comparative others in these equity judgments?How should we determine what is a “fair” level of pay for top executives?
State funding of many schools has decreased dramatically over the years, increasing pressure on administrators to generate revenue through tuition increases and other means. How might this pressure create ethical tensions between the need to generate revenue, student retention, and grading?
If around 75 percent of grades in graduate programs are A’s, are grades now meaningless?
To what extent are you motivated by academic grades, or other motivations for doing “good”work?
Each group should develop a set of recommendations for handling the unfair situations in a fairer manner. Select a leader for your group who will briefly summarize the unfair instances, along with the group’s recommendations for handling them better. The discussion should reflect the four types
Spend several minutes discussing whether the instance was more distributive, procedural, informational, or interpersonal in nature. What was the source of the fair/unfair treatment? How did you feel, and how did you respond? Was it easier to remember the fair or the unfair instance, and why do you
Your classmate received a grade of B+ and you got a C+ for work that you believe is of the same standard.Also, the teacher does not appear to call on you to answer questions in class. You feel unfairly treated. What is your recourse?
Compare the principles of some of the contemporary theories of motivation.
Explain expectancy theory and its key tenets.
How is organizational justice a refinement of equity theory?
What are the key principles of goal-setting theory, self-efficacy theory, and reinforcement theory?
State three management implications of employee job engagement.
How do the predictions of self-determination theory apply to intrinsic and extrinsic rewards?
How applicable are the early theories of motivation today?
What are the three key elements of motivation?
MyManagementLab Only—comprehensive writing assignment for this chapter.
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