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organizational communication
Organizational Communication Theory Research And Practice 1st Edition Jason S. Wrench Narissra Punyanunt Carter Mark Ward Sr - Solutions
Do an analysis of your own social capital. The World Bank has put together a measure for evalua ng social capital called the Social Capital Assessment Tool (h p://siteresources.worldbank.org/INTSOCIALCAPITAL/Resou rces/Social-Capital-Assessment-Tool--SOCAT-/annex1.pdf) . Work through the SOCAT and
Think of a me you’ve tuned in to the grapevine at your workplace.How accurate was the informa on you received? Would you s ll trust the grapevine in your workplace today? Has social media made grapevine communica on be er or worse?
What are the consequences with regard to social welfare(growth and equity) given particular policies about, or patterns of, diffusion?
What influences them at each stage (sources)?
What are the stages they go through?
What is the process that people go through as they adopt?
Why do some people (or collectivities) adopt before others?
What is the process of invention and adaptation of technologies or ideas subject to diffusion?
Understand Brass’s (1995) typology for the measures assigned to networks.
Understand Brass’s (1995) typology for the measures assigned to individual actors.
Understand Brass’s (1995) typology for the measurement of es.
Explain the rela onship between social capital and communica on networks.
Differen ate among Davis’s (1969) four informal communica on networks.
Understand Mishra’s (1990) eight reasons for the existence of grapevines in organiza ons.
Charles and Marschan-Piekkari (2002) recommend five dis nct organiza onal behaviors to increase the quality and quan ty of horizontal/lateral communica on in mul na onal corpora ons. Do you think Charles and Marschan-Piekkari’s ideas hold true with the revolu on of social media in the workplace?
Think of a me in your own work history that you’ve engaged in the three types of dissent discussed by Jeffrey Kassing (ar culated, latent, and displaced). Why did you opt to use that specific type of dissent in that communica ve context?
Using Katz and Kahn’s (1966) typology of upward communica on(informa on about the subordinate herself or himself, informa on about coworkers and their problems, informa on about organiza onal policies and procedures, and informa on about the task), how would you characterize the state of upward
Using Katz and Kahn’s (1966) typology of downward communica on (job instruc ons, job ra onales, procedures and prac ces, feedback, and indoctrina on), how would you describe the state of downward communica on within your own organiza on?
Analyze Charles and Marschan-Piekkari’s (2002) five organiza onal behaviors to increase the quality and quan ty of horizontal/lateral communica on in mul na onal corpora ons.
Understand Hirokawa’s (1979) four func ons of horizontal/lateral communica on.
Explain Fayol’s (1916/1949) perspec ve on horizontal/lateral communica on.
Explain the importance of employee silence and organiza onal dissent.
Understand Katz and Kahn’s (1966) typology of upward communica on.
Be able to explain Hirokawa’s (1979) four func ons of upward communica on.
Clarify Hirokawa’s (1979) two problems associated with downward communica on.
Understand Katz and Kahn’s (1966) typology of downward communica on.
Explain Weber’s (1930) beliefs on downward communica on.
Which model depicts communica on as a process by which communicators send messages/feedback simultaneously to one another?a. sociopsychologicalb. socioculturalc. lineard. interac onale. transac onal
The belief that a social phenomenon (such as an organiza on) exists independent of human percep on, and that its structures are created through human agency, is characteris c of which approach to organiza ons?a. postposi veb. interpre vec. cri cald. postmoderne. social construc onist
The belief that a social phenomenon (such as an organiza on) is known by applying prior theore cal knowledge to the phenomenon, and that it naturally tends toward conflict, is characteris c of which approach to organiza ons?a. postposi veb. interpre vec. cri cald. postmoderne. func onalist
The belief that a social phenomenon (such as an organiza on) has a subjec ve existence, and that it naturally tends toward order, is characteris c of which approach to organiza ons?a. postposi veb. interpre vec. cri cald. postmoderne. feminist
In Chapter 4, we learned that theorists must make decisions about ontology, epistemology, and axiology. Select the answer that gives the defini ons of these three terms in the order of ontology, epistemology, and axiology.a. how things are known; what is worth knowing; how things existb. what is
What might a feminist organiza onal communica on scholar have said about the culture that Smith and Eisenberg discovered at Disneyland? Does their descrip on suggest that the organiza on was gendered? Do you see any evidence of binary thinking in the Disneyland culture that Smith and Eisenberg
Anthony Giddens’s structura on theory holds that even as people create a structure, they simultaneously perpetuate or reproduce the structure by ac ng within what the structure enables and what it constrains. Try to explain our case study through this framework.Robert McPhee’s applica on of
Karl Weick’s system theory holds that people collec vely “make sense” of their workplace by enac ng responses to its complexi es, selec ng the best responses, and retaining those responses to guide future enactments and selec ons. Try to interpret the Disneyland “show” culture that
Reread the descrip on in the case of the “show” discourse that governed the organiza onal culture at Disneyland. Then reread the discussion in this chapter about the seven tradi ons in communica on theory: cybernec, phenomenological, sociopsychological, sociocultural, semioc, cri cal, and
What might a cri cal organiza onal communica on scholar have said about the culture that Smith and Eisenberg found at Disneyland? Many organiza on and management scholars have praised the Disney company. But a cri cal scholar might ask, Did management use its “show” discourse to reify and
If you had worked with Smith and Eisenberg, how might you have extended their study through ethnographic fieldwork? What Disneyland management and employee ac vi es and rituals might you have observed and par cipated in? Smith and Eisenberg analyzed the metaphors that managers and employees used in
Smith and Eisenberg took an interpre ve approach for their research on the organiza onal culture of Disneyland by analyzing company documents and interviewing managers and employees. If you were a postposi ve researcher, how might you have conducted surveys of Disneyland employees to supplement the
Again, think of an organiza on to which you belong. Name some examples of binary thinking (e.g., cause/effect, ra onal/emo onal, leader/follower, win/lose, public/private) you have observed. How does this binary thinking affect what you have experienced in the organiza on? Does this type of
In developing a theory of organiza onal structura on, Robert McPhee proposed that communica on occurs in four flows:membership nego a on (who can be a member), ac vity coordina on (what members do), self-structuring (how ac vi es are organized), and ins tu onal posi oning (how the organiza on
Where classical theory is based on the metaphor of the organiza on as a machine, systems theory is based on the metaphor of the organiza on as a biological organism. Make a list of other possible metaphors that might be used and explain how each one can help us understand the ways that an organiza
Understand how, according to feminist theory, organiza ons are gendered and a primary site for configura on of gender roles.
Understand the basic precepts of Giddens’s structura on theory and its applica ons made by Poole and McPhee to organiza ons.
Understand the basic precepts of systems theory and Karl Weick’s theory of organizing and sensemaking.
In the subsec on “What Communica on Is: Seven Tradi ons,” we imagined how the annual employee awards luncheon could be explained, in turn, by each of the seven tradi ons. On your own, think of another communica on scenario that occurs in organiza ons (perhaps in your college or university, such
Your class in organiza onal communica on is itself a type of organiza on. Think about the communica on that takes place in your class, whether the class is face to face or online. Would you say that communica on between the students and the instructor is best explained as a linear, interac onal, or
Differen ate among the seven tradi ons of communica on theory and understand how each approaches the nature of communica on and how meaning is exchanged.
Differen ate among the three models for how communica on func ons—linear, interac onal, and transac onal—and the limita ons of each model.
Which approach to theorizing organiza onal communica on— postposi ve, interpre ve, cri cal, or postmodern—makes the most sense to you? Why? Explain your answer.
We described in this sec on how most students go to college to“make more money,” taking for granted that higher educa on is about fi ng into the needs of corpora ons. Can you think of other ways that the corporate world has influenced college students so that you might think in ways that serve
Think of the college or university that you are a ending. Then imagine a prospec ve student asking you, “What is the best way to find out what your school is really like?” Would you advise the prospect to take a survey of current students, or to spend some me living on campus and par cipa ng in
Do people have free will or are they determined by their environments?
Is knowledge best gained by scientific methods or by participating in a social reality from the inside?
Can one understand these social realities through observation or must they be directly experienced?
Do social realities, such as organizations, have objective or subjective existence; that is, do they exist on their own or only in people’s minds?
Understand how these approaches are driven by three decisions about ontology (how things exist), epistemology (how things are known), and axiology (what is worth knowing).
Differen ate among the four approaches to theorizing about organiza ons: postposi ve, interpre ve, cri cal, and postmodern.
All of the following are characteris cs of the human rela ons approach except:a. workers’ desire to feel as though they are a useful part of the organiza onb. if workers’ needs are filled, they will complyc. when employee needs and desires are met, they are more sa sfiedd. management should tap
Fayol believed that there is a hierarchical order of authority, a sequence and succession to how communica on is transferred from one person to another. This is known as:a. scalar chainb. subordina on of individual interests to general interestc. orderd. authoritye. unity of command
Weber stated that the best way to select authority was:a. bureaucracyb. tradi onal waysc. charisma cd. b and ce. all of the above
Sara gets a job where she has to stamp le ers all day. She is given no other task or opportunity to talk with others. What classical perspec ve best describes her job?a. scien fic managementb. bureaucracyc. Theory Yd. Hawthorne effecte. authority
The word theory originally derives its name from a Greek word theoria, θεωρία, which roughly translated means:a. generaliza onb. affilia onc. contempla ond. harmoniza one. actualiza on
If you were the owner of this company, what would you do? Why?
If you were a worker for this company, what would you want?Why?
How can you fix this problem? What changes can be made to the company?
Pretend you have been asked to be a human-resources expert for the company. What can you do to improve the company?
Pretend you are an employee of McDaniel’s Burgers. How do you feel that communica on can be improved? Why is there such a high employee turnover rate? How can execu ves help with the employee reten on rate?
Pretend you are a customer of McDaniel’s Burgers. How do you feel communica on can be improved for the customers of McDaniel’s Burgers? What would customers prefer or dislike with this establishment?
Let’s pretend Burger Business hired you as a communica on consultant for McDaniel’s Burgers. What informa on would you collect? How will this informa on help you predict the future outcome of this business? What would you expect the findings to be? How would you use this informa on to make
Can you iden fy some of the classical theories presented in this case study? What are some of the advantages and disadvantages of these theories in this case study?
In the end, Burger Business execu ves had a posi ve perspec ve of the future of McDaniel’s Burgers. Do you agree? Why? What are some poten al risks or pi alls that the execu ves need to be cau ous about? What could they do to mo vate workers?
Do you agree or disagree with the statement “The happy worker is a produc ve worker”? Why or why not? Discuss your answers as a group to determine if happiness is associated with produc vity in the workplace.
Create your own hypothe cal Maslow’s hierarchy of needs. What would mo vate you to work in an organiza on? Use Figure 3.2 as a guide when crea ng your pyramid.
Think of examples where you see scien fic management principles, for example, “me is money,” being implemented today.
Describe what you think are the most important characteris cs of human rela ons and human resources. Which do you prefer?Why?
Discuss and explain Douglas McGregor’s Theory Y and Theory X.
Discuss mo va on theories.
Iden fy key people in human-resources theories.
Define and understand the differences between human rela ons and human resources.
Do you believe that group dynamics are important in an organiza on? Why or why not? Can you provide some specific examples?
Can you think of how group dynamics impact behavior outcomes?Is this true from your experience? How so?
What are the advantages and disadvantages of the human rela ons approach?
Explain the implica ons of the human rela ons approach.
Iden fy key people in the human rela ons approach.
Understand the human rela ons approach.
Divide the class into small groups. Each group must select a classical organiza onal perspec ve. They will act out their role in front of the class, and the class must guess which perspec ve is being acted. If the class is in an online format, ask students to create a visual presenta on of an
Contact someone who is currently part of or has been a part of the military. Ask them specific ques ons regarding the military as an organiza on and types of communica ons in the military. Do you see rela onships between the military and the organiza onal theories presented in this chapter?
Discuss the pros and cons of u lizing each classical perspec ve in your current occupa on and/or your dream job. Is the classical perspec ve effec ve or ineffec ve? Why or why not?
Determine how these classical perspec ves are similar to and dissimilar from each other. Create a chart or table to highlight these differences.
Discuss the implica ons of each classical perspec ve.
Describe Max Weber’s types of authority.
Explain the bureaucra c theory.
Understand Frederick Taylor’s scien fic management.
Which of the three values described by Ma son and Buzzanell refers to the ability to both construct and ar culate knowledge?a. communityb. fairnessc. hoped. voicee. wisdom
As a CEO, Danna believes everyone under her is an idiot. As such, her primary mode of leadership involves manipula ng people to do her bidding by exploi ng her followers’ fears, prejudices, or areas of ignorance. Which of Redding’s typology of unethical organiza onal communica on is Danna
Hiro knows that his coworker is stealing from the pe y cash fund at work. However, repor ng this behavior to his superiors will only result in increased paperwork and decreased trust from his peers around the office. As such, Hiro decides not to tell anyone and instead just wait for his coworker to
When Maxine interacts with various stakeholders in her organiza on, she is always very even handed and treats everyone the same. In fact, people o en remark at how consistent her communica ve behavior is with all people.What philosophical perspec ve described in Table 2.2 most closely resembles
Paul is preparing to deliver an address to his board of directors. He knows that if he explains the full costs of a new project, the board will block the project. However, Paul realizes that the project will have a huge return on its investment. As such, Paul decides not to disclose the actual cost
Would this cover have received as many nega ve responses if it had been on the cover of a fitness magazine or a comic book?
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