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business
principles information systems
Managing And Using Information Systems A Strategic Approach 6th Edition Keri E. Pearlson; Carol S. Saunders - Solutions
=+• How and when will these other systems be coordinated?
=+• What other corporate systems and processes will this project affect?
=+• Does the company possess the technical expertise in house to build the site?
=+• How will this sales process interface with the existing customer fulfillment process?
=+• Will this site support global, national, regional, or local sales?
=+• How many products will this Web site sell?
=+3. Is this a good idea to market Altia Business Park as a nearshoring site to people in North America? Why or why not?
=+2. Barbara Rivera is marketing Altia Business Park as a nearshoring site to companies in North America. What characteristics make it a desirable nearshoring site to them?
=+1. Discuss offshoring from the perspective of potential workers in your country. Discuss offshoring from the perspective of potential workers in Honduras.
=+4. Describe the advantages and disadvantages of crowdsourcing.
=+3. What factors should be considered when deciding whether to crowdsource a particular part of a business?
=+2. What steps do you think Maloney might have taken to ensure that the crowdsourcing would be a success for the inventory project?
=+1. Is crowdsourcing as used by AOL a form of outsourcing? Why or why not?
=+4. Does a captive center resolve the concerns managers have about outsourcing to a third party vendor? Why or why not?
=+3. When does cloud computing make sense for a large corporation that already has an IS organization? Give an example of cloud computing that might make sense for a start‐up company.
=+2. Is offshoring a problem to your country? To the global economy? Please explain.
=+What are the key reasons it should buy an application?
=+What, in your opinion, are the key reasons an IS organization should make its own systems?
=+1. The make‐versus‐buy decision is important every time a new application is requested of the IS group.
=+5. What other parties might have been interested in obtaining the information in John Deere ’ s cloud? What might they have done with it?
=+4. How do you think John Deeremight have overcome those internal and external difficulties?
=+3. What difficulties do you believe John Deere faced externally among the proposed users?
=+2. What difficulties do you think an “old” heavy industry player such as John Deere encountered internally when proposing to develop the MyJohnDeere platform?
=+1. What governance approach did John Deereappear to have adopted? Did it fit the profile of an “old” heavy industry player?
=+3. In your opinion, what assignment of decision rights would be best for University of the Southeast? Please explain.
=+2. The CIO wanted to implement a centralized IT governance system. As demonstrated in this case, what are the advantages of a centralized IT governance system? What are the disadvantages?
=+1. Describe the IT governance system that was in place at the University of the Southeast using both decision rights and structure as the bases of governance.
=+3. Why can an IT governance archetype be good for one type of IS decision but not for another?
=+2. Why is the discussion of decision rights among managers in a firm important?
=+Why does the Internet make this debate topical?
=+1. The debate about centralization and decentralization is heating up again with the advent of BYOD and the increasing use of the Web.
=+4. BIOCOrecently was sold and now has a new CEO. Do you think the BIOCO Way will be as successful under the new CEO? Why or why not?
=+what, if any, adjustments need to be made?
=+3. Do you think that the BIOCOapproach could be implemented successfully in large companies? Why or why not? If so,
=+2. Do you think the BIOCOWay was useful in helping the IT department align its goals with that of the company? Why or why not?
=+1. What benefits has BIOCO realized from its use of balanced scorecards?
=+4. Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?
=+3. What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?
=+2. What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?
=+1. What is likely to have led to increased trust for the IT organization?
=+ Is there any additional information that you think a manager would like to see about the status of the project?
=+Based on the information that is provided, can you estimate the status of those projects?
=+b. Which investments, if any, appear to be in trouble in the Department of Justice?
=+a. Describe the portfolio for the Department of Justice.
=+9. Check out the U.S. government IT dashboard site at http://www.itdashboard.gov/portfolios. Based upon the site:
=+ What other additional costs might be of importance in making total cost calculations?
=+8. TCO is one way to account for costs associated with a specific infrastructure. This method does not include additional costs such as disposal costs—the costs to dispose of the system when it is no longer of use.
=+7. Compare and contrast the IT scorecard and dashboard approaches. Which, if either, would be most useful to you as a general manager? Please explain.
=+c. Assuming a 15% discount rate, what is this investment ’ s NPV?
=+b. What is the ROI for this investment?
=+a. What would the payback period be for this investment? Would it be a good or bad investment? Why?
=+6. A new inventory management system for ABC Company could be developed at a cost of $260,000. The estimated net operating costs and estimated net benefits over six years of operation would be:Year Estimated Net Operating Costs Estimated Net Benefi ts 0 $260,000 $0 1 7,000 42,000 2 9,400 78,000 3
=+5. Describe the conditions under which ROI, payback period, NPV, and EVA are most appropriately applied to information systems investments.
=+for a firm with an agility focus than a firm with a cost focus. Also, how would you explain the similar values for strategic investments among the three profiles?Transactional Investments Infrastructure Investments Informational Investments Strategic Investments Average firm 25% 46% 18% 11%Cost
=+4. In the following table are comparative typical IT portfolio profiles for different business strategies from Weill and Broadbent’s study.28 Explain why infrastructure investments are higher and transactional and informational investments are lower
=+3. Under what conditions would you recommend using each of these funding methods to pay for information systems expenses:allocation, chargeback, and corporate budget?
=+What might be the disadvantages of having a CIO?
=+2. What advantages does a CIO bring to a business?
=+1. Using an organization with which you are familiar, describe the role of the most senior IS professional. Is that person a strategist or an operational manager?
=+ What do you think the most important SETA elements would be to prevent future hacker attacks against Sony or other media firms?
=+3. If you were a hacker, what approach would you have used to break into Sony ’ s system?
=+2. What access and data protection controls would you recommend Sony use to provide better security for unreleased digital films and e‐mails?
=+What elements would you require before canceling the film if you were CEO of Sony ? If you were CEO of a chain of theaters?
=+1. Setting aside the political issues between North Korea and the United States, is there a reasonable way to respond to an anonymous threat found on the Internet somewhere?
=+3. If password control is used to solve the ACARS weakness, what might hackers do next?
=+2. Which of the access controls and storage/transmission controls would be most helpful for the ACARS problem? The entertainment system problem? Why?
=+1. Which of the two aircraft breaches is more serious: the breach described here or the breach created by the hacker(described earlier in the chapter) who took control of a plane ’ s throttle briefly through the entertainment system and then tweeted about it? Why?
=+What are some typical signs that an e‐mail might be fraudulent?
=+7. Create an outline for a training session to help your team avoid phishing. What would you include in that training session?
=+6. Name three commonly used management security policy areas and describe an example policy for each area.
=+What should you do to increase your security in a coffee shop the next time you want to connect?
=+5. What is an evil twin WiFi connection?
=+4. What is the likely future of access tools? Will they continue to be useful security measures? In your discussion, predict what you believe is the future of passwords.
=+What are the most concerning weaknesses? Provide support for your choices.
=+3. Across all access tools listed in Figure 7.3 which have the most compelling advantages?
=+2. Evaluate your password habits and describe a plan for new ones. Explain why you chose the new habits and how they reduce the risk of compromising your system ’ s security.
=+1. Did you change your shopping habits after hearing of the widespread breaches at Target , Home Depot , and dozens of other stores during 2013–2015? Why or why not?
=+3. If you were advising a company trying to make a decision about using cloud computing for key business applications, what would you advise and why?
=+2. What are the risks Dr. Schadt faces by using Amazon for his supercomputing? What are the benefits?
=+1. How would you describe the architecture Dr. Schadt uses to do his research?
=+ If you were advising the CIO of American Express , what would you suggest his group prepare for?
=+What is your vision of how payments might work?
=+4. What types of future payment products and services should be anticipated and prepared for by the EA group?
=+3. Describe how the new architecture supports the goals and strategy of American Express.
=+2. Why was it important to standardize so much of the architecture? What are the advantages and disadvantages of a standard EA for American Express ?
=+1. What are the key components of the architecture American Express has created?
=+g. At LittlePeople, Inc., a day care center, parents are called using software on the administrator ’ s computer when there is a weather emergency. The school has averaged 120 families for many years.
=+f. At the IRS, tax forms are available online for citizens to complete and file with the IRS electronically by April 15. A call center routes calls to agents who answer taxpayers ’ questions.
=+e. CallPerfect provides call center services to pharmacies. Phone calls are routed to the company after hours and messages are delivered to the pharmacy manager the next morning.
=+d. A downtown Las Vegas casino monitors each slot machine continuously for early detection of malfunctions such as winnings or losses trending beyond their threshold limits.
=+c. Plastics3000 is an old, stable plastics manufacturing firm that has kept its sales steady in the face of competitors as the result of an active research and development team that uses advanced software to analyze large amounts of data to develop new compounds. Once or twice a week, office
=+b. DynamicCo is a fast‐growing six‐year old firm that has relied on three to five key wholesale customers for its entire existence. However, the list of key customers changes every year, and during two of the years, sales declined sharply.
=+a. StableCo is a firm that sells industrial paper shredders. Its business has remained steady for two decades and it has a strong and diverse customer base.
=+4. Each of the following companies would benefit from either software‐defined architecture or conventional, owned hardware and software. State which you would advise each of the following fictitious firms (plus the IRS) to adopt and explain why.
=+3. From your personal experience, what is an example of software as a service? Of BYOD?
=+ What is an example of a business decision that would be affected by the choice of the architecture?
=+2. What, in your opinion, is the difference between a decentralized architecture and a centralized architecture?
=+1. Think about a company you know well. What would be an example of IT architecture at that company? An example of the IT infrastructure?
=+• Is the company expanding an existing architecture?
=+• Does the company need to work within the confines of an existing architecture?
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