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project management the managerial process
PMP Project Management Professional Study Guide 4th Edition Phillips, Joseph - Solutions
Betty is the project manager for her organization and she’s currently managing the HGF Project. Her project has 45 stakeholders in two different time zones. According to the communications model, which one of the following means that communications occur when Betty communicates with the project
George is the project manager of the 7YH Project. In this project, George considers the relationship between himself and the customer to be of utmost importance. Which one of the following is a valid reason for George’s belief in this?A. The customer will complete George’s performance
As a PMP candidate you must be familiar with the project communications processes, the communications model, and the terminology associated with communications. For instance, the process of sending information from the project manager to the project team is called what?A. Functioning B. Matrixing
Sam is the project manager of the AZA Project for your company, and he is required to use earned value management in the project.Management has created performance targets for CPI and SPI based on the project team’s overall performance in the project. Sam must follow the enterprise environmental
You are the project manager of the NH Project for your company, and you’re required to use earned value management in the project. The outcomes of earned value management contribute to the requirements and targets for performance reporting. Performance reporting should generally provide
You are the project manager for the PMU Project. Your project team has 13 members. You have been informed that next week your project will receive the 7 additional members you requested. How many channels of communication will you have next week?A. 1 B. 78 C. 190 D. 201
Often as a project manager you will have to negotiate. Negotiations work best in which environment?A. Caution and yielding B. Sincerity, honesty, and extreme caution C. Mutual respect and admiration D. Mutual respect and cooperation
Why should a project team complete lessons-learned documentation?A. To ensure project closure B. To show management what they’ve accomplished in the project C. To show the project stakeholders what they’ve accomplished in the project D. To help future project teams complete their projects more
One of the enterprise environmental factors that your project communications management plan must address is the concept of lessons-learned documentation. When does lessons-learned identification take place?A. At the end of the project B. At the end of each project phase C. Throughout the project
Your project team relies on telephone calls and e-mails to communicate information on a daily basis. As the project manager, you’d like to see more interactive, face-to-face meetings for project team members that are located in the same geographical area. A team member asks why, and you say
Your project is slated to last three years and will include stakeholders from four countries. In this project, you’ll rely on teleconferencing and web collaboration software to reduce the travel costs throughout the project life cycle. Based on this information, which one of the following is a
As a PMP candidate, you must be familiar with the communication model and the structure of communication in a project. The three basic elements needed for communication in project management include which of the following?A. Words, sentences, paragraphs B. Proper grammar, spelling, ideas C. Verbal,
You are the project manager for the OOK Project. You will be hosting project meetings every week. Of the following, which one is not a valid rule for project meetings?A. Schedule recurring meetings as soon as possible.B. Allow project meetings to last as long as needed.C. Distribute meeting agendas
You are presenting your project performance to your key stakeholders. Several of the stakeholders receive phone calls during your presentation, and this is distracting from your message. This is an example of what?A. Noise B. Negative feedback C. Outside communications D. Message distracter
You are the project manager of the KMH Project. This project is slated to last eight years. You have just calculated EVM and have a CV of –$3500, which is outside of the acceptable thresholds for your project. What type of report is needed for management?A. Progress report B. Forecast report C.
How the message is communicated affects the meaning of the message. Of the following, which term describes the pitch and tone of an individual’s voice?A. Paralingual B. Feedback C. Effective listening D. Active listening
Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use to present project performance?A. Histograms B. S-curves C. Bar charts D. RACI charts
Mary is a project manager of the JQL Project for her company. This project is a multinational project with stakeholders in three countries:the United States, Belgium, and Germany. In this project, Mary will need to plan for project assumptions and constraints that affect how she and the other
You are the project manager of the HQS Project for your organization. Your project will utilize push and pull communications on a daily basis. A memo has been sent to you and project team members and the project customers from the project sponsor. In this instance, who is the encoder?A. Project
You are the project manager for the KLN Project. You had 19 stakeholders on this project and have added 3 team members. How many more communication channels do you have now compared to before?A. 171 B. 231 C. 60 D. 1
You are the project manager for the JGI Project, which has 32 stakeholders involved. How many communication channels do you have?A. Depends on the number of project team members B. 496 C. 32 D. 1
You are the project manager of the HBQ Project in your organization.This project will last for six months, and you must communicate with 35 stakeholders throughout the project. You and the project team will create a communications management plan as part of project planning.Which of the following
You are the project manager for the LKH Project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following?A. The roles and responsibilities
You are the project manager of a large technical project. You believe that Jose has received an important message but does not agree with it based on his body language. This is known as what?A. Acknowledgement B. Transmission C. Negotiation D. Decoder
In the project communication model, many elements must be present to allow communication to occur. One element, noise, can prevent the effectiveness of the communication message. Of the following, which one is an example of noise?A. E-mail servers B. Ad-hoc conversations C. Contractual agreements
You are the project manager of the NHH Project for your organization. This project will span three countries and utilize four languages: English, Flemish, French, and Spanish. In this project you’ll rely heavily on a virtual project. Of the following, which one is a benefit of using a collocated
You are a project manager in a projectized organization. Your job as a project manager can be described best by which of the following?A. Full-time B. Part-time C. Expeditor D. Coordinator
Mike is the project manager for a project with a very tight schedule.The project is running late, and Mike thinks that he does not have time to consider all the possible solutions that two team members are in disagreement over. Mike quickly decides to go with the team member with the largest amount
Charles is the project manager for the WAC Project. The customer and a project team member are in conflict over the level of quality needed on a sampling. Charles decides to split the difference between what the two stakeholders want. This is an example of which of the following?A. A win-win
Several types of power can be used in project management. Some of the powers are based on the project manager’s experience, knowledge, perception, or even relationship. Which of the following scenarios is an example of coercive power?A. A project manager who has lunch with the project team every
You are the project manager for the GHB Project. You have served as a project manager for your organization for the past ten years.Practically all of your projects are completed on time and on budget.The project team has worked with you in the past, and they consider you to be an expert project
You are the project manager for the Industrial Lights Project. You have been hired by your organization specifically because of your vast experience with the technology and with projects of this nature. The project team is aware of your experience. You likely have what type of power on this
Employees and employers enter into the employment contract with certain obligations. The employee is obligated to work and perform according to requirements. The employer is obligated to abide by the employment offer and pay the worker accordingly. Which of the following states that as long as
As a project manager in a projectized organization, you believe that projects operate better when the project team is involved in the management processes. You like to include the project team in decisions, listen to their input, and create a familial environment.Which theory believes that workers
You are the project manager for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project. Which of the following is likely not a top concern for the customer?A. Project priorities B. Schedule C. Cost D. Personality conflicts
Harold is an outspoken project team member. All of the project team members respect Harold for his experience with the technology, but things usually have to be done as Harold sees fit; otherwise, things don’t go well. During a discussion on a solution, a project team member throws up her arms
You are a new project manager in your company. Many of the project team members do not know you, haven’t worked with you before, and don’t seem interested in working on the project goal now. Some problems have come up in the project and need to be addressed immediately for the project to be
Susan is the project manager for the PMG Project. She makes all decisions on the project team, regardless of the project team’s objections. This is an example of which of the following management styles?A. Autocratic B. Democratic C. Laissez faire D. Exceptional
Management has approached Tyler, one of your project team members. Tyler is a database administrator and developer whose work is always on time, accurate, and of quality. He also has a reputation of being a “good guy” and is well liked. Because of this, management has decided to move Tyler into
You are the project manager of the MMB Project. The president of the company has spoken to the project team about the confidence and respect he has in you to lead the project to a successful completion.The project manager has what type of power on this project?A. Formal power B. Coercive power C.
You are the project manager of the PLN Project. The team members are somewhat “afraid” of you as project manager because they see you as management. They know that a negative review from you about their project work will affect their yearly bonus. This is an example of which of the following?A.
Many theories and philosophies can affect the approach a manager uses to lead and manage the project team. Based on your knowledge of the different management theories, which of the following is an example of the X in Theory of X and Y?A. Self-led project teams B. Micromanagement C. Team members
You are the project manager of the JQA Project. This project will last for eight months, and you have 12 project team members.Management has requested that you create a chart depicting all of the project resource needs and the associated activities. Management is looking for which type of chart?A.
In your organization, management is referred to as coaches. As a project manager, you are referred to as a project coach. A human resource document should be created to handle this scenario. What should it cover?A. How coaches are separate from managers B. How coaches are the same as managers C.
You are the project manager of the PLY Project. This project is similar to the ACT Project you completed earlier. What method can you use to expedite the process of organization planning?A. Use the project plan of the ACT Project on the PLY Project.B. Use the roles and responsibilities definitions
You are the project manager for the LMG Project. Your project will have several human resource issues that must be coordinated and approved by the union. Which of the following statements is correct about this scenario?A. The union is considered a resource constraint.B. The union is considered a
As a PMP you need to recognize the different organizational structures and the expected amount of authority a project manager will have in these environments. For example, pretend you are the project manager in an organization with a weak matrix. Who will have the authority on your project?A. The
You are the project manager of the PUY Project. This project requires a chemical engineer for seven months of the project, but there are no available chemical engineers within your department. This is an example of which of the following?A. Organizational interfaces B. Resource requirements C.
You are the project manager of the GHY Project. This project will remove old lights throughout your building and replace the fixtures with new, cost-saving lights. In this project you’ll work with internal and external vendors. Your project requires an electrician at month eight. This is an
You are the project manager for the JHG Project. This project requires coordination with the directors of manufacturing, human resources, the IT department, and the CIO. This is an example of what type of input to organizational planning?A. Organizational interfaces B. Technical interfaces C.
You are the project manager of the NHH Project for your company and you’re reviewing the results of quality control. In your analysis you’ve created a quality control chart. In the following graphic, what does the highlighted area represent?A. Out-of-control data points B. In-control data
Mark is the project manager of the PMH Project. Quality audits of the deliverables show there are several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following?A. A control chart B. An
You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world.Each project team will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that the project team members
Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?A. It allows the project manager to move the relationship of activities to complete the
You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults?A. A flowchart B. A Pareto diagram C. An Ishikawa diagram D. A control chart
You are the project manager of the GHQ Project. Your organization has a requirement that you use only the seven basic quality tools.Which one of the following is not one of the seven basic quality tools?A. Cause-and-effect diagram B. Histogram C. Control chart D. Network diagrams
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be redone. The requirement to correct the work is an example of which of the following?A. Cost of
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines to which your project must adhere. The costs of these
Yolanda is the project manager for her company and she’s working with the project team to identify errors in the project deliverables. As part of the process, Yolanda and the team must calculate the cost of the error, the materials, the time, and the cost to redo the work. In this instance, in
Which of the following can be described as a business philosophy to find methods that will continuously improve products, services, and business practices?A. TQM B. ASQ C. QA D. QC
Quality is about confirming to requirement and the deliverable’s fitness for use. Quality also has some attributes that must be considered as part of the project planning, project costs, and the project schedule. In light of these factors, which of the following is most true about quality?A. It
Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?A. The project scope will include metrics for quality.B. Quality metrics will be applied to the project scope.C. Quality is the process of completing the scope to meet
Holly Ann is a project manager for her organization. She is working with Jeff, the manufacturing rep, to analyze the errors in the deliverables as part of their quality control approach. Jeff recommends that they create a fishbone diagram to help analyze the problem. A fishbone diagram is the same
You are the project manager of the Halogen Installation Project. As this project gets underway, you receive notice from the program manager that the organization will be moving to Kaizen technologies as part of its quality management program. What are Kaizen technologies?A. Small improvements for
You are the project manager of the HHQ Project for your company.Your company is a manufacturer of paper products. Your company has elected to use ISO 9000 standards. What is an attribute of ISO 9000?A. It ensures that your company follows its own quality procedures.B. It ensures that your company
You are the project manager for a large manufacturer of wood furniture. Your new project is the Shop Table Project, which will involve the creation and manufacture of a new table for woodworkers to use in their wood shops. For this project, you have elected to use JIT for scheduling. Which of the
Quality assurance is an organization-wide initiative and is part of your enterprise environmental factors. All projects must adhere to the quality assurance initiatives in your company. Within your project, however, you also have quality assurance efforts and you have quality control efforts.
Quality assurance is an organization-wide initiative and is part of your enterprise environmental factors. All projects must adhere to the quality assurance initiatives in your company. Within your project, however, you also have quality assurance efforts and you have quality control efforts.
You are the project manager of the NHQ Project, which is part of the HQQ Program to construct a condominium building. Samuel, the program manager, has required that you document any variances to costs, schedule, scope, and quality expectations as part of the program governance. You believe that
You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called?A.
You are the project manager for the Floor Installation Project. Today, you plan to meet with your project team to ensure the project is completed with no deviations from the project requirements. This process is which of the following?A. Quality planning B. Quality management C. Quality control D.
You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to store thousands of historical photos electronically for your city’s historical society. Quality is paramount on this project. Management approaches you and
You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. You need all of the project team members and the project stakeholders to be clear on the quality management processes. To help Stacy, which of the following best describes QA?A. QA is
As a PMP candidate, you’ll need to recognize all of the quality control charts and their usage. What type of chart is the following?A. Control B. Pareto C. Scatter D. Flow
Gary is the project manager of the HBB Project for his organization.He’s working with project customers to define the specifics of the project requirements, the project scope, and the defined product scope to help define the quality of the project. The customer asks Gary who is responsible for
Beth is a project manager for her company and she has been assigned a new project. During project planning, Beth needs to create a cost estimate for her project. Of the following, which one is the most reliable source of information for estimating project costs that Beth may use?A. Historical
You are the project manager for the Facility Installation Project. The project calls for 1500 units to be installed in a new baseball stadium.Your team wants to know why you have not assigned the same amount of time for the last 800 units as you assigned for the first 500 units.You tell them it is
You are the project manager of the Carpet Installation Project for a new building. Your BAC is $600,000. You have spent $270,000 of your budget. You are now 40 percent done with the project, though your plan called for you to be 45 percent done with the work by this time. What is your CPI?A. 100 B.
You are the project manager of the Carpet Installation Project for a new building. Your BAC is $600,000. You are now 40 percent complete with the project, though your plan called for you to be 45 percent complete with the work by this time. What is your earned value?A. $240,000 B. $270,000 C.
Your project has a budget of $130,000 and is expected to last ten months, with the work and budget spread evenly across all months.The project is now in month three, the work is on schedule, but you have spent $65,000 of the project budget. What is your variance?A. $65,000 B. $39,000 C. $26,000 D.
You are the project manager of the LKG Project. The project has a budget of $290,000 and is expected to last three years. The project is now 10 percent complete and is on schedule. What is the BAC?A. $29,000 B. $290,000 C. $96,666 D. $9,666
You are the project manager for the Hardware Inventory Project. You have a piece of equipment that was purchased recently for $10,000 and is expected to last five years in production. At the end of the five years, the expected worth of the equipment will be $1000. Using straight-line depreciation,
You are the project manager of a construction project scheduled to last 24 months. You have elected to rent a piece of equipment for the duration of a project, even though you will need the equipment only periodically throughout the project. The costs of the equipment rental per month are $890.
You are the project manager for the CSR Training Project, and 21,000 customer service reps are invited to attend the training session.Attendance is optional. You have calculated the costs of the training facility, but the workbook expense depends on how many students register for the class. For
You are the project manager for a consulting company. Your company has two possible projects to manage, but they can choose only one.Project KJH is worth $17,000, while Project ADS is worth $22,000.Management elects to choose Project ADS. The opportunity cost of this choice is which one of the
You are the project manager of the JHD Project. Your project will cost your organization $250,000 to complete over the next eight months. Once the project is completed, the deliverables will begin earning the company $3500 per month. Which of the following represents the time to recover the costs
You are the project manager of the MNJ Project. Your project is falling behind schedule, and you have already spent $130,000 of your$150,000 budget. What do you call the $130,000?A. Planned value B. Present value C. Sunk costs D. Capital expenditure
You are the project manager for the construction of a new hotel.Before you begin the cost budgeting process, what is needed?A. Cost estimates and project schedule B. Cost estimates and supporting detail C. EAC and BAC D. A parametric model to arrive at the costs submitted
What is the present value if an organization expects to make$100,000 four years from now and the annual interest rate is 6 percent?A. $100,000 B. $79,000 C. $25,000 D. Zero
You and your project team are about to enter a meeting to determine project costs. You have elected to use bottom-up estimating and will base your estimates on the WBS. Which one of the following is not an attribute of bottom-up estimating?A. People doing the work create the estimates.B. It creates
You have just started a project for a manufacturer. Project team members report they are 30 percent complete with the project. You have spent $25,000 out of the project’s $250,000 budget. What is the earned value for this project?A. 10 percent B. $75,000 C. $25,000 D. Not enough information to
As a PMP candidate, you need to be able to compare and contrast project plans, their components, and how the plans are used within a live project. Based on this information, which one of the following is true?A. The cost management plan controls how change management affects the BAC.B. The cost
You are the project manager for your organization and you need to create a cost estimate for your current project. Your manager informs you that this project requires a precise cost estimate so you need to choose the most accurate estimating approach possible. Which one of the following provides
You are the project manager for a technical implementation project.The customer has requested that you factor in the after-the-project costs, such as maintenance and service. This is an example of which one of the following?A. Life-cycle costs B. Scope creep C. Project spin-off D. Operations
You are the project manager for a construction project to build 17 cabins. All of the cabins will be identical in nature. The contract for the project is set at a fixed cost, the incentive being that the faster the project work is completed, the more profitable the job. Management has requested
Your company has been hired to install the tile in 1000 hotel rooms.All rooms will be identical in nature and will require the same amount of materials. Your project team has completed the first three hotel rooms that took an average of six hours each to complete. You calculate the time to install
You are the project manager for a new technology implementation project. Management has requested that your estimates be as exact as possible. Which one of the following methods of estimating will provide the most accurate estimate?A. Top-down estimating B. Top-down budgeting C. Bottom-up
You are the project manager for the JKH Project. You have elected to use parametric estimating in your cost estimating for the project.Which of the following is an example of parametric estimating?A. $750 per ton B. Historical information from a similar project C. Estimates built bottom-up based on
You are the project manager for the GHG Project. You are about to create the cost estimates for the project. Which input to this process will help you the most?A. Parametric modeling B. WBS C. Project scope D. Requirements document
You are the project manager for your organization and you need to create a cost estimate for your current project. This project is similar to the ABG Project you completed a few months ago, so you report to your program manager that you’ll be using analogous estimating.Which of the following best
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