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project management the managerial process
CompTIA Project+ Certification Guide: Learn Project Management Best Practices And Successfully Pass The CompTIA Project+ PK0-004 Exam 1st Edition J. Ashley Hunt - Solutions
3. You and your team have reached a milestone on your project, and your senior stakeholders will be signing-off on the quality of the work and the project’s progress. These formal processes are known as which of the following?Quality gate Phase gate review Governance gate Go / no go decision
2. Which of the following could be considered the costs of quality? Choose all that apply:Training Appraisal Resource rates Scope creep Formal change control Prevention costs
1. You are the project manager for a large development project and are discussing budgeting with your sponsor. The sponsor is asking for a definitive estimate from you to properly allocate funds for the project. Which of the following estimating techniques will give you a definitive
16. You have 12 team members, 4 stakeholders, and 1 customer. How many communication channels do you have?140 136 16 There isn’t enough information to answer this question
15. Your project has been given the green light via a project charter and your team has done some initial planning. You are ready to have a meeting in which everyone gets together to discuss how the project will go. What is the one thing that you should do before that meeting occurs?Invite everyone
14. Two of your team members are hanging out in the break room discussing last night’s news reports on politics. They seem to be a bit heated in their discussion but nothing too serious. What conflict-resolution strategy do you use in this situation?Avoidance Compromise Smoothing Confrontation
13. Ben dislikes conflict and has found himself in a situation with Kali, who emphatically disagrees with Ben’s opinion. The problem is that they are arguing over something that has regulatory compliance; Kali disagrees with the process and Ben is trying to convince her to move forward. As a
12. Keenan and Abdul are in the conference room discussing different strategies for overcoming a risk event. Keenan disagrees with every suggestion Abdul is adamant about. At first glance, they seem to be having a heated discussion and conflict situation. When you walk in the room you overhear them
11. According to Herzberg’s theory of hygiene, which of the following is considered a satisfier?The work itself Recognition Promotions Money
10. Lisa is one of your main go-to resources and she is always the first in the conference room setting up chairs and bottles of water. What need is Lisa expressing based on McClelland's Theory of Needs?Personal power Institutional power Achievement Affiliation
9. Sam is one of your best team members. He is always on time and very precise in his work. Sam also prefers to work alone rather than collaborate on projects.What is the best way to motivate Sam based on McClelland’s theory of needs?Help him work better with the other team members Try to get him
8. As a manager, you feel it is especially important to motivate your team at the level they currently are in their hierarchy of needs. One of your team members is struggling at home and is having trouble paying their bills. What level of Maslow’s hierarchy of needs is your team member on?Safety
7. You are a team member working on a new project as a borrowed resource. Your project manager seems to delegate a lot of work, and use rewards and punishment as motivation.A SMART manager A Y manager An X manager A Z manager
6. You have just taken over a team in the middle of a project and after working with your team for a day or two, you recognize that there are some underlying problems and some conflict. What stage of Tuckman’s ladder is your team in?Forming Norming Performing Storming
5. According to Maslow’s hierarchy of needs, among the answers given, which of the following is highest of the hierarchy?Social Esteem Physical Safety
4. One of your stakeholders is asking you to provide a RACI chart to them. What does RACI stand for? Check all that apply:Reasonable Accurate Attainable Consulted Individual Informed Responsible
3. You and your team are plotting out what tasks need to be done by which resource. Bill is a seasoned team member and wants to know what he will be responsible for. How can you demonstrate to Bill and the rest of your team the tasks and responsibility by team member appropriately?RAM RBS Calendar
2. You are a project manager of a large project spanning several departments as well as your customer's organization. What would be the best document to help you get everything documented so protocols are followed for chain of command?Project schedule Project calendar Project organizational chart A
1. You are the project manager for a large development project. You realize that you will need to acquire another developer from elsewhere in your organization.Which of the following techniques will you use to do this? Choose all that apply:A RACI chart Communication An RBS Negotiation
16. Based on the network diagram in Figure 6.14, what is the critical path?ABD ACD ABCD BD Start Activity A Duration 5 Activity B Duration 5 Activity C Activity D Duration 10 Duration 15
15. Your customer is working with you on your schedule creation and they have made it noticeably clear that they want this project completed by the January 5.By your calculations, it appears you will wrap up the project on December 15.This is an example of which of the following?Float Negative
14. You are reviewing your precedence network diagram and are attempting to determine float time for one activity after your assigned resource asked for a vacation day. You have determined that the late start of the activity is 30 and the late finish is 38. How much float time does the activity
13. Both Karush and Rebecca have come to you and pointed out that on the schedule they are over-allocated for several tasks and will not be able to meet the request.They have asked if you could possibly adjust the schedule. After reviewing the schedule, you have determined that Rebecca is working
12. Which of the following schedule compression techniques involves performing tasks in parallel to speed up critical tasks?Fast tracking Crashing Resource optimization Monte Carlo technique
11. Your customer tends to always have an optimistic view of your schedule and doesn’t consider risk if they don’t see it happen. You are trying to convince the customer that you have some concerns about the total time an activity will take due to identified threat events and your expert on the
10. Lisa is one of your main go-to resources when estimating time because she tends to be right on schedule. You have asked her to estimate the time it will take for phase one of the project. Lisa lets you know that, based on other projects she has done that are similar, phase one should take about
9. During the planning of a large install project, your key resource lets you know that the first roll out will include tests of the system before the rest of the installs happen. He estimates that the automated tests will take about five hours to do and it isn’t necessary for him to be there
8. You are working with your team and analyzing the current version of your precedence network diagram as well as the durations that have been added to it.You are trying to figure out the critical path. If the following options represent all path durations, which would be considered the
7. Which of the following is the most common precedence relationship?Finish to start Start to start Finish to finish Start to finish
6. You have just been assigned to a project in the middle of planning due to the original project manager being pulled to work on something else. Before they leave the project, they let you know that they have defined all the tasks they are aware of for now, but scope could change. What best
5. Your sponsor is discussing the project schedule with you and has alerted you to the fact that the customer would like a process flow diagram of your proposed install process. Once they review it, the customer wants you to adjust your process to accommodate the process in their organization. This
4. Bill is on your core team for your new server installation project. As you are working together on the beginning of the schedule creation, Bill mentions that you will need complete all the tests on the new equipment and then you can schedule the install, if everything passes. What kind of
3. You have just completed the development of the task list and your milestones for the project. What step do you take next?Create the schedule Sequence tasks Estimate resources Estimate durations
2. You are working with your team to decompose the work packages of your WBS down to the task list. What other document will you be preparing?Milestone list Sequenced tasks The schedule An outline
1. You are the project manager for a large installation project. Your key stakeholders are discussing the best ways to manage changes to the schedule.Which is the best document to refer them to?The schedule baseline WBS The schedule management plan The schedule
15. Which of the following best describes what a WBS dictionary is?A document that describes technical terms used for scope management A document that describes the details for each component in the WBS A document that translates essential WBS terms for global project teams A document that helps
14. Your project has been decomposed, and the WBS has been constructed. Your final WBS contains five levels. All the following are true regarding the WBS, except which of the following?This project’s work package level is level one The code of accounts will show the outline structure The WBS is a
13. An agile charter differs from a project charter for which of the following reasons?Offers less flexibility for scope of work Offers more flexibility for scope of work Offers more information about the software design Doesn’t document how the project will be run
12. You are working with your team to determine the structure of the WBS, and you have collected all requirements and have a good handle on the scope of work.Even though you know that the scope could change, what is important to include in the WBS at this point?High-level scope Major deliverables
11. Kalil is a key stakeholder on your current project and is also new to project management best practices. He has asked you to explain the difference between the project charter he signed and the scope statement he is about to sign as they look like him. How would you answer Kalil’s
10. What is the main goal or objective of the WBS from the project manager’s perspective?Helps create a schedule Decomposes work to the activity level Formally authorizes the project manager to begin project work Decomposes the scope of work to the work package level
9. What are the major differences between the scope statement and the WBS? Select all that apply:Scope statement describes what will and will not be done, and the WBS formalizes that Scope statement describes what will and will not be done, and the WBS decomposes to a level you can estimate
8. You are working on documentation for a project that involves installing data centers at multiple client sites with a very tight timeline. You have described the scope of work in a formal way, but have also mentioned that your team would not be involved in the testing of the equipment. That would
7. You have taken over in the middle of a large IT project after the previous project manager was pulled to work on something else. You are reviewing what they have accomplished so far and have determined that the requirements have been collected. What do you do next?Double check everything is
6. You are working with your team to decompose scope of work and your coordinator Jim suggests that you organize the WBS using a numbering system.What is the numbering system called?The chart of accounts Outline numbers WBS dictionary The code of accounts
5. You and your team are doing some brainstorming and breaking down large deliverables into more manageable planning packages? What technique are you using to do that?Scope planning Requirement planning Decomposition WBS creation
4. Which of the following would your key stakeholders sign off on as the baseline for scope of work? Choose all that apply:WBS Requirements traceability matrix Scope statement Project charter WBS dictionary
3. Bill is your sponsor, and he has come to you and asked for an overview of the work package you and your team have decomposed. He is concerned because your customer doesn’t really understand your WBS, and before they sign off on the baseline, they would like a clearer understanding of the scope
2. Which of the following is the best description of a WBS?Hierarchical decomposition of 100% scope of work Organizational chart for scope of work What will and will not be included in the scope of work An outline
1. You are the project manager for a large installation project. Your key stakeholders are discussing what is needed to be accomplished to set up their new data center and have some specific ideas about what they want. What is the best document to collect all their requirements?Requirements list
15. What is the main goal of any kick-off meeting?Confirm everyone understands the goals and objectives of the project Get everyone's thoughts on the project Assign your team to work in the charter Begin planning
14. You are about to hold a kick-off meeting for a large group of stakeholders to announce a new project and get buy-in. What is the best document to present to everyone prior to the meeting?A schedule A budget The name of the team members An agenda
13. An agile charter differs from a project charter for which of the following reasons?Offers less flexibility for the scope of work Offers more flexibility for the scope of work Offers more information about the software design Doesn't document how the project will be run
12. Which of the following would be considered an assumption in the project charter?Who the project manager will be Who the sponsor is Who the customer is Schedule milestones
11. Which of the following represents a PMIS?The project charter The stakeholders involved in the project The project-management system or framework The software and hardware used to manage communications, reporting, and performance
10. What is the main goal or objective of the project charter from the project manager's perspective?Explains the scope of work to stakeholders Defines the business case Formally authorizes the project manager to begin project work Signed by the sponsor
9. What are the major differences between predictive project management and adaptive project management? Select all that apply.Predictive projects know the full scope of work in advance Adaptive projects typically correlate with knowledge work Predictive projects don't really know the scope of work
8. You have received a project charter to work on a project that involves installing data centers at multiple client sites with a very tight timeline. Based on your current team and understanding of the scope of work, the team has decided that, after the planning and delivery of equipment, each
7. You are working on a long-term project with 25 stakeholders. In the middle of the project, the customer asks for a change in scope that will impact the entire project and consequently will not align with the project charter. Which of the following is the best way to handle this?Process a change
6. To process a change request, which of the following departments would you most likely need to get approval from?The PMO The CCB The sponsor The customer
5. Which of the following process groups is where the deliverables are produced?Initiation Planning Monitoring and controlling Execution
4. Which of the following is the main goal for planning?To create a comprehensive project-management plan To create a schedule baseline To create a budget that meets the business plan To understand the scope of work
3. Which of the following are key activities in the initiation process group? Check all that apply.Creation of the risk register Development of the business case Schedule baseline Project charter creation Identification of stakeholders
2. Which of the following is the correct order for the process groups of project management?Initiation, executing, monitoring and controlling, and close project or phase Planning, execution, monitoring and controlling, and closing Initiation, execution, and project or phase closure Initiation,
1. The definition of a project is:Progressively elaborated on and unique Temporary and chartered Temporary and unique Unique and has a life cycle
15. All of the following are project stakeholders, except which one? Functional manager at the customer's organization Functional manager in your organization PMO Sponsor
14. Which of the following certifications was designed specifically with project coordinators in mind?CompTIA Project+CompTIA A+PMP®CAPM®
13. Kelly, a member of your core team, reminds you as you are creating your stakeholder matrix that the project will need outside resources that will have to be processed through the procurement department in your organization. In this situation, what could your organization be considered?Seller
12. Your project sponsor has come to you to ask which stakeholders they should invite to the next all-hands meeting on your large project. Which of the following would not need to be invited?Scheduler Coordinator Change-control board (CCB)End user
11. Which of the following plans can you expect to see in your project management?Choose all that apply.Stakeholder management plan List of all stakeholders Schedule management plan and schedule baseline Cost management plan and cost baseline Stakeholder matrix
10. Which of the following best describes the information you will need when negotiating with functional managers to acquire needed resources? Choose all that apply.Whether you will be tracking and documenting their project performance and submitting the documentation to their functional manager
9. Bill is a key stakeholder on your project and is discussing with you his high interest in getting regular reports on the project. This has changed since the beginning of the project when Bill didn't need updates on a regular basis. What would you update to make sure you are meeting Bill's new
8. Which answer best describes a stakeholder?A person or group that has a vested interest in the result once it's on the market A person who buys the product or service after it's been marketed A person or group who has requirements that must be met for the project to be considered successful A
7. You are a project manager working on a long-term project installing servers in multiple customer locations. Your customer asks you whether they can add something to the scope of work to make the install better for their organization. You determine that the impact is minimal to the schedule and
6. Of all the project documents, which one best describes who your stakeholders are and how they prefer to be communicated with?Communication-management plan Stakeholder-engagement plan Project-management plan Stakeholder matrix
5. Which of the following best describes a project-management plan?Gives formal authorization to begin project work The plan, once approved, can only be changed through formal change control. This includes the management plans and baselines Includes the deliverables and can be changed when needed
4. You are working with your team to determine whether equipment from outside the organization is needed. Which of the following stakeholders would be a part of the process to obtain outside goods or services?Procurement manager Customer Project sponsor Project manager
3. A _____________ is considered a project role that oversees projects and programs in the organization for the good of the organization.Program manager Project sponsor Coordinator PMO
2. Which of the following role can be found on large projects and whose main focus is to help support the project manager with administrative tasks?Scheduler Sponsor Coordinator PMO
1. Which of the following stakeholders could be considered the person (or persons) who oversees the project's finances?Business analysts Project sponsor Project manager PMO
15. Which of the following knowledge areas best represents relationship building through good communication?Communication management Human resource management Procurement management Stakeholder management
14. During project-selection, the selection committee decides to take on a project with a negative NPV. Which of the following is the reason why an organization would make this decision?The organization needs to change a process or product for regulatory compliance The organization knows that the
13. All of the following describe the soft skills that are important to project management except:Leadership Team-building Scope-management Communication
12. In a balanced matrix, which of the following situations could be considered true?Project work is valued over operational work There is an equal amount of focus on project and functional/operational work There is more focus on functional work The project manager and the PMO have equal power
11. During project-selection, the business analysts use integer programming. Which of the following categories of project-selection techniques is this part of?Expert judgment Economic models Scoring models Constrained optimization
10. Which of the following knowledge areas manages the project-management plan and the production of deliverables?Scope-management Schedule-management Procurement-management Integration-management
9. A strong matrix is a good organization dynamic for project managers because:The project manager reports to the functional manager The project manager is not in charge of the project and the team The project manager is in charge of the project and the team The project manager shares resources
8. How many knowledge areas are there in the project management body of knowledge?12 10 815
7. The project-selection committee is working with a business analyst who is predicting that the project the organization is considering has an internal rate of return of 1.3%. Based on this information alone, this is a project the committee should consider. True or false?True False
6. The selection committee is trying to determine which project to charter and has several options to choose from. Which project is the best for the committee to choose based on the information given?Project A has a payback period of 1 year Project B has a payback period of 2 years and an NPV of
5. Which of the following are considered the best organizational structures for project managers? Choose all that apply.Project-based Weak matrix Strong matrix Functional Composite Balanced matrix
4. You are helping your manager expedite a project in your department while still working on your day-to-day work. What type of organizational dynamic are you working in?Matrix Project-based Functional Composite
3. Which of the following represents a portfolio?A group of unrelated projects and programs A group of related projects and portfolios A program and multiple projects None of the above
2. What is the definition of a program?A group of unrelated projects Temporary and unique A type of organizational structure A group of projects managed in a coordinated fashion
1. What is the definition of a project? Choose all that apply.A group of related programs A temporary endeavor Managed in a coordinated fashion Produces a unique product service or result Managed by a project manager
10. During your project planning, you have determined that you will need to compress your schedule to meet a customer's schedule constraints. You have moved some activities to be performed in parallel instead of sequentially to compress the critical path. What technique have you used?Crashing Fast
9. A project has undergone a major scope change, which increased cost and work levels. What does this mean for earned value data?The cost baseline will be updated, and the new baseline will be the basis for future earned-value analysis.As baselines should generally not be adjusted, the project is
8. Change-control systems serve all of the following purposes except?Track the status of change requests Define the level of authority needed to approve changes Control scope-creep completely Document the procedures that describe how to submit and manage change requests
7. During execution of your project, you have observed that a team member is being isolated by other team members. Which is a wrong approach in such a situation?The interpersonal relationships between team members are their private issue. You should not interfere.You should apply team-building
6. At the beginning of project execution, you notice there are different opinions between team members relating to project work and deliverables, and to the level of overall complexity. What should you do first?Give your team members some time to develop a common understanding of the project scope
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