PMP Project Management Professional Study Guide 4th Edition Phillips, Joseph - Solutions

Discover the ultimate resource for mastering project management with the "PMP Project Management Professional Study Guide, 4th Edition" by Joseph Phillips. Access a comprehensive collection of questions and answers that provide insight into complex topics with precise solutions. Our online platform offers an in-depth solution manual, featuring step-by-step answers and solved problems to enhance your understanding. Explore the test bank and instructor manual for a thorough review, and download chapter solutions and solutions in PDF format for free. This textbook is your essential guide to achieving success in project management exams.

7. You are discussing your role as a project manager with your peers. In the conversation, another team member describes the process of defining and controlling what is, and what is not, included in the project. What is this process called?A. Project Documentation Management B. Project Change
6. Your organization has implemented best practices in project management processes. One function that has been set up is the project management office (PMO). What is the function of the PMO?A. Provide hot desk facilities for all project managers B. Coordinate the management of projects C. Close
5. You are asked by your line manager to describe your current activities as a project manager. You list the activities as “obtain, manage and use resources to accomplish the project objectives.” In what process group is this project?A. Initiating B. Executing C. Planning D. Monitoring and
4. The organization you work for is very traditional, and projects must be managed within a functional organizational structure. Your functional manager assigned you to a project that is in trouble. What is your likely level of authority over the outcome of this project?A. High B. Moderate C.
3. You are the project manager for a small project team. In one of the regular meetings, a team member proposes an additional feature to the system you are developing. As project manager, you remind the team that they must concentrate on completing only the work approved. Which knowledge area is
2. When planning a project, influences that can affect the project, whether favorably or unfavorably, must be considered. Which of the following activities would you undertake as a project manager to best understand the project environment?A. Schedule and all resources B. Cultural and social issues
1. You must present your project budget to the project sponsor for approval. You are anticipating some of the questions that she may ask about how the project benefits the organization. The following table shows expected cash flow for five years, given project completion in Year 1.. What is the
You are a project manager of a project to install new web software for your organization. The software project has been halted, however, due to a pending law that may change how the public can interact and use the information the software will provide. Until the legal situation is resolved, this
You are a project manager for a company that completes projects for others. You are currently working on a project for a company to create a new remote-controlled device for digital cameras. Another company has approached you about completing a project for them. This new project, however, is for
You are the project manager of the NHA Project for your company.Your company has defined the expected levels of quality each project must adhere to. Kenneth, a stakeholder, is arguing with one of your project team members because he wants the quality outcomes to be even higher than what the policy
Which one of the following is an example of smoothing?A. The project manager leaves the decision until a later date.B. The project manager makes a decision based on the project team member with the most experience.C. The project manager downplays the problem.D. The project manager takes some of
You are the project manager for your company. Your current project is to implement a new client-server–based ordering system sales department. Tom is the sales manager and has a specific application in mind for the solution. Robert, the CEO, wants the latest technology from a specific vendor or
You are the project manager for your organization. One of your project team members is struggling with the project management approach and planning of the project work. Your manager has asked you to mentor Todd in your project management methodologies. For Todd, your mentoring is an example of
Bob is a project manager for his company. To better manage a project, he has taken several classes in the technology the project deals with. This is an example of which one of the following?A. Expert power B. Referent power C. Enhancing individual competence D. Exerting the project management power
You are a project manager of a project that has a very high priority within your organization. This project will include all areas of the organization, and its success will be linked to the profitability of the organization for years to come. Within this project there are some high risks that must
You are a new project manager for your organization. Your company does not have the resources to send you to a project management training class at this time. Which one of the following is not a method you could use to enhance your individual competence until you can complete formal training?A. Do
You are taking a project management class to help you better prepare to be a project manager. This class is an example of which one of the following in regard to professional responsibility?A. Informing others about project management principles B. Helping the profession grow into a respectable
You are teaching a project management class for your project team members. This class is an example of which one of the following in regard to professional responsibility?A. Informing others about project management principles B. Helping the profession grow into a respectable career track C. A
You have created a newsletter for your company that provides monthly information on PMP certification, project management methodologies, and how your company is implementing project management. This is an example of which one of the following?A. Ensuring integrity B. Contributing to the knowledge
You have written a book on project management that’s for sale in bookstores and web sites. This is an example of which one of the following?A. A conflict of interest if you are a PMP B. A breach of the PMI Code of Ethics and Professional Conduct C. An example of contributing to the project
Which of the following is not an example of contributing to the project management knowledge base?A. Giving a lecture on project risk management B. Writing articles on project management topics C. Referring a friend to the PMI web site for information on obtaining the PMP title D. Publishing a book
Which of the following is NOT a source of conflict within a project?A. Project priorities B. Schedule C. Personality conflicts D. Quality
You are a project manager for a company that completes work for other organizations. Your company has a policy of not accepting gifts from vendors or customers over $100 in value. Your project work has saved the customer nearly $100,000 per quarter and they are thrilled with your work. The customer
You are the project manager for your organization and are building the project team. One of the candidates you’re interviewing assures you that he’d be a great fit for the project team. In addition, the candidate informs you that he’d be happy to surrender half of his project bonus directly
Your company has a policy against accepting gifts worth more than$50 from vendors. Is it acceptable to accept a gift card for $100 as part of a public ceremony for your work done on the project from your project customer?A. Yes, if management approves the decision.B. No, you are not allowed to
Ethan is the project manager of the NHA Project for his company and he’s working with two stakeholders who have conflicting objectives.One of the stakeholders, Nancy, is demanding a different grade of tile for the floors, while the opposing stakeholder, Mike, insists the new tile will cost too
You are the project manager of the MHG Project in a projectized environment. Your project is complete and the customer is very happy with the deliverables. Which action must happen next?A. The project manager reviews the project work for quality.B. The project manager reviews the project work for
A project manager has reported that a project is completed. The customer, however, brings to the project manager’s attention that the project quality is not to the level defined in the project plan. What must the project manager do next?A. Create a new contract for the remaining work B. Correct
You are the project manager of a project to create and assemble 10,000 information and direction signs for a hospital campus. The signs are to be installed by another project team by doors, elevators, and offices.The customer agrees that your project scope is completed and signs off on the project
You are the project manager of the LKJ Project. Your project is nearly complete and you are beginning to organize your project records for archiving. All of the following should be included in your project archives except for which one?A. Memos regarding the project B. Correspondence to the vendors
You are the project manager for a company that completes projects for other organizations. Your company has no formal archiving process for project records. Your project has just completed and the customer has formally accepted the project work. The customer is very pleased with the project and is
Dian is the project manager of the HQN Project. This project is moving into its closing processes and Dian needs to finalize the project records for archives. Which of the following is NOT needed when archiving a project?A. Project-wide databases B. Historical databases C. Financial records D.
All projects should include a final project report that’s archived as part of the project’s organizational process assets. Why should the final project report be archived? (Choose the best answer.)A. In case the customer has a change to the project scope B. In case the project’s finances are
174: Which process includes the documentation of the project’s success or failure?A. Configuration management B. Administrative closure C. Quality control D. Scope validation
Elizabeth is a project team member and she doesn’t want to complete the lessons learned documentation on this project. Elizabeth doesn’t see the value in the documentation or the process. What is the point of the lessons learned documentation?A. It keeps the project manager focused on the
Marcy is no longer needed on your project. You are the project manager in a projectized organization operating under a PMO. How can Marcy be released from the project team?A. Marcy cannot be released. A projectized team is on the project fulltime through project completion.B. Marcy cannot be
You are the project manager of a customer relationship management program that will involve people from all parts of your organization.Your project team will include representatives of people from all parts of the company. Functional managers need to know when their workers will be released from
You and the vendor are in a dispute about the work within the project.The vendor is demanding payment for work they completed. You disagree with their demands.What is the likely outcome of this scenario?A. Unresolved claims may be subject to litigation B. Scope validation C. Project closure D.
You are the project manager of the NHX Project. The project has several vendors.Vendor ABC has completed their work according to the terms of the contract. What should happen next?A. Whatever the terms of the contract call for B. Scope validation C. Project closure D. Lessons learned
Which one of the following is NOT a component of administrative closure?A. Activities needed to satisfy project completion B. Rework C. Operational transfer of the project’s product D. Lessons learned
You are the project manager of the GDS project. The project is in month seven and is scheduled to last 15 months. Management has decided to cancel the project altogether due to circumstances outside of your control and does not hold you responsible for the project cancellation. Which of the
Scope validation must be documented and communicated with the project team and project stakeholders to ensure the timing and scheduling of the event. When does scope validation happen?A. Only at the end of the project B. At the end of each project phase C. With each deliverable D. As the customer
You and your project team have just completed the Warehouse Construction Project. For the project to be officially complete, what must happen next?A. Quality inspections B. You must sign off on the project mechanisms C. Scope validation D. Contract closeout
Controlling project risks is an ongoing activity to ensure that the risk status has not changed and to react properly and quickly should it change. Which of the following is NOT a valid reason for risk control?A. To determine if project assumptions are still valid B. To identify trends within risk
Your project is moving toward closure and several risks that have been identified did not come into fruition. What should be updated?A. The historical records B. The work breakdown structure C. The risk register D. The risk response plan
As a PMP, you should be somewhat familiar with the project management processes and their components. Which one of the following is NOT an input to risk control?A. The project management plan B. The work breakdown structure C. The risk register D. Work performance data
You are the project manager of the GHY Project for your company.This project is scheduled to last two years and has a budget of$1,250,000. You have identified a new risk in your project. What must be updated?A. The risk response plan B. The work breakdown structure C. The risk register D. The scope
Not all risk responses are managed internally because some risks can be solved through purchases and outsourcing. For example, errors and omission insurance is an example of which risk response?A. Trigger B. Threshold C. Transference D. Countermeasure
You are the project manager of a project to install new wireless devices at more than 900 retail stores throughout North America. One of the identified risks in the project is that some of the stores may receive interference from other outlets in the shopping area. Mary, an installer of the
You are the project manager of a large construction project. There are several pieces of work within the project that you have procured to a vendor. The smaller contracted work is completed through a time and materials contract. What stipulation must exist within the contract in order to prevent
You are the project manager for a large project that spans several of your organization’s sites. There are many risks identified throughout the project in each of the sites of the project. Which one of the following is the most effective method of dealing with the project risks?A. Create risk
You are the project manager for a construction project. One of the identified risks within the project has a 20 percent chance of happening. If the risk occurs, it will cost your project an additional$150,000. Given this, what is the contingency amount you’ll need for this risk event?A. $150,000
Risks are identified, monitored, tracked, and responded to. One element which must also be identified is a risk trigger. What is a risk trigger?A. A risk trigger is a risk that causes a secondary risk.B. A risk trigger is a risk that causes a residual risk.C. A risk trigger is a plan to respond to
You are the project manager of the Sales Automation Project.Jennifer, a project team member, has learned that the vendor you are purchasing a phone system from as part of this project will likely be two months late on half of the order. Which subsidiary plan should be updated?A. The risk management
What is the difference between quality control and scope validation?A. Quality control is done by the customer after the project has been completed.B. Scope validation is done by the project team to ensure that the project has been completed according to the project scope.C. Both are
Monitoring and controlling the project is the process of ensuring the project plans are executed accurately. The quality management plan must be understood in order to track its effectiveness in the project.Which one of the following do the quality management plans not dictate?A. Quality control B.
As a project manager and a PMP candidate, you should be able to discern quality assurance and quality control. Which of the following statements about quality control is true?A. Quality control is the process of the project customer accepting the project deliverables.B. Quality control is the
Quality must first be defined before it can be achieved. There is a cost factor to the achievement of quality and a cost factor for poor quality.Which of the following is NOT an example of the cost of poor quality?A. Rework B. Corrective actions C. Safety measures D. A loss of customers
The project manager and a quality engineer have completed a sixmonth analysis of production in a manufacturer’s environment. The quality engineer now wants to plot out the results to identify trends.Which one of the following is the chart or diagram that will best satisfy the request?A. A Pareto
You are the project manager of the Call Center Improvement Project.The project calls for training all 320 call center representatives on the new software your project team will be installing. Part of the project also involves an improvement in the customer service support of the call center agents.
Dean’s company uses ISO 9000 as part its manufacturing environment. Dean has been asked to incorporate an ISO 9000 approach to his projects. What is ISO 9000?A. A quality management system B. A quality control system C. A management approach to implement quality on customer projects D. A method
Finish this statement: _______________ is planned into a project, not inspected in.A. Quality B. Safety C. Control D. Teamwork
You are a project manager for a manufacturing company. There are several OSHA guidelines that must be met on your project. These OSHA guidelines ensure the safety of the project team members.Which of the following is the most appropriate reference to these guidelines?A. Constraints B. Assumptions
You are the project manager for your organization. Marcy, the sponsor of the project, has asked that you use a different grade of materials for your project. She believes the current materials used are of lesser quality than the materials she proposes. The customer demands the highest quality on
David is a project manager for his company and he’s reviewing the defined change control processes as part of his company’s enterprise environmental factors. In his review, he sees that changes to the project’s product are controlled by a particular system. Which of the following systems will
Your organization completes projects for other organizations. You are the project manager of the BGV Project. It is almost complete but the stakeholders have requested a change to the project scope. The customer is willing to pay any additional fees for this change. This additional change will
Mary is the project manager of a software development project. The stakeholders of the project have requested a major change to the project scope. The change control board has reviewed and approved the change even though it will require six additional weeks of the development team’s time. What
Change control is essential to project success. Part of change control is the coordination of all changes across the entire project. When does integrated change control happen?A. From project inception through completion B. During project execution C. During project monitoring and controlling D.
You are a project manager for your organization. Your project utilizes a vendor to complete all of the electrical work within your project.Your stakeholder has requested a change in the scope of the project which will cause additional work for the vendor. Which of the following documents will
A value-added change has been approved for your project. The change will require the project to take two months longer and will cost$25,000. What must the project manager do once these changes have been approved?A. Reflect the changes in change control documentation.B. Complete a risk assessment of
You are the project manager for the BNH Project. A stakeholder is demanding that your project team make some immediate changes to the product your project is creating. You inform the customer that the changes cannot happen immediately because of the project processes that are established by your
Protecting the project scope is paramount in all projects, but sometimes changes will happen. In which of the following is the project scope change control system documented?A. The project scope management plan B. The quality management plan C. The change control board documentation D. The project
Virginia is a project manager overseeing the construction of a new retail shopping center. The project is scheduled to last one year and is currently in month five. She is working with several subcontractors on the project to complete the paving, road connections, and parking lot lighting. It has
The project manager of a large software implementation project just finished a project status meeting. In the meeting, he learned that a crucial piece of the software his team was creating is faulty. The news will cause the project to be late by at least one month and will likely cost additional
A project has a budget of $7,500,000 and is expected to last five years. The project is now in year three and is 40 percent complete.What is the earned value of this project if the project manager has spent $4,225,000 of the project budget so far?A. $3,000,000 B. .66 C. $4,225,000 D. $4,500,000
You have just taken over a project that is several months late and is in very bad shape. The previous project manager had not kept accurate records on the project work, project expenses, or the overall performance of the project. The customer is still very interested in having the project completed
You are the project manager for your organization. Your latest project has a BAC of $250,000. You have calculated your CPI to be .91 and your AC to $175,000. What is your project’s EAC?A. $25,000 B. $15,750 C. $265,000 D. $275,000
Management in your company is tracking the status of all projects using earned value management. Which of the following values can alert management to a problem on the project?A. A CPI of 1 B. A CPI of .90 C. An SPI of .99 D. A BAC of $125,000
Lenny is the project manager of the GHA Project for his company.A recent earned value management calculation shows that Lenny has a CPI of .98 on this project. A project that has a CPI of .98 means what?A. The project is late.B. The project is making money.C. The project has to spend one dollar for
You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently, the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent$125,000 to complete the
You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently, the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent$125,000 to complete the
You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three, but is only 20 percent complete. You have spent $35,000 to
You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three but is only 20 percent complete. You have spent $35,000 to
You need to know when project team members are available to work on the project. Which calendar will take into account project team members’ vacations?A. The project calendar B. The resource calendar C. The project team calendar D. The human resource management calendar
Which one of the following is the best tool for tracking project scope?A. The work breakdown structure B. The network diagram C. Quality control D. Risk event triggers
Which human resource theory believes that the project team can be self-led and productive if challenged?A. Ouchi’s Theory Z B. Deming C. Herzberg’s Theory of Motivation D. Pareto’s Law
You are the project manager of a large network upgrade project. The project scope has been approved and now you’re ready to create the WBS. Who actually creates the WBS?A. Stakeholders B. The project sponsor C. The project manager D. The project team
You are the project manager of the JKG Project. You have determined that the project team needs additional training to complete the project work. The additional training is which type of cost?A. Direct costs B. Indirect costs C. Variable costs D. Fixed costs
John is the project manager for his company. John believes that the project team should just know and do their assignments. Team development, John believes, is wasted time away from doing the project work. Why should the project manager work to develop the project team?A. The project manager should
Team development is an important part of project management. Team development fosters relationships and good communication among the project team members. Which one of the following can improve project teamwork?A. Hallway meetings B. Informal e-mails C. Videoconferences D. Offsite activities
The communications management plan will detail the schedule for expected communications among other activities. One of the regularly scheduled meetings is used to record the status of project work. Which one of the following is used to record the status of project work?A. A quality review meeting
You are the project manager of the generator upgrade and replacement project, which is expected to last 36 months. The project work is extremely dangerous so the project team will undergo intense safety training to ensure the safety of the workers and to make certain the project is not delayed due
Sarah is the project manager of a project to create an online help manual for customers of a product her company sells. Samuel, a writer for the project, is taking considerably longer than what was planned to create the documentation. While Samuel’s work is excellent, if he continues to be late
A project manager is completing a project for another organization and is currently completing risk planning in order to determine which risks demand actions in the project. Which one of the following must be considered when planning to take actions regarding the project risks?A. Herzberg’s
Fred is the project manager of the HUT Project and he’s in a conflict with Sarah about requiring the project team to work overtime. Fred insists that overworking the project team may result in all but one of the following. Which one won’t result?A. Unacceptable work B. A decline in team morale
You are the project manager for your organization and you’re working with management and the project team to create the project management plan. Which plan controls how team members are brought onto and released from the project?A. The staffing management plan B. The cost management plan C. The
A project manager wants to assign resources to activities that must happen during off-hours. The labor union, however, wants to discuss this issue with the project manager before approving the schedule. The relationship between the labor union and management is represented by which one of the
You are the project manager for your organization. Your latest project is to create a web interface that allows customers to purchase items from an online catalog. If you create the product in-house, it will cost$150,000 to create and nearly $4,500 each month in administration and fees. A vendor
Julianne is the project manager of the JGB Project. A change request has been approved that will add a considerable amount of time and cost to the project. What must be updated to reflect these changes?A. The scope baseline B. The project charter C. The communications matrix D. Contractual
You are the project manager of the HGF Project. The project scope has been approved by all stakeholders and management. The project is now moving forward. A week later, however, two of the key stakeholders, John and Tina, come to you demanding to change some aspects of the scope statement. What

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PMP Project Management Professional Study Guide 4th Edition Phillips, Joseph - Solutions

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