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project management the managerial process
PMP Project Management Professional Study Guide 4th Edition Phillips, Joseph - Solutions
200. You are a project manager of a project to install a new piece of manufacturing equipment. The union is concerned that the new equipment will reduce the number of jobs needed to complete the work. The project is currently stopped until management and the union have resolved the problem. What is
199. The project scope has been approved by all stakeholders and management. The project is now moving forward. A week later, however, two of the key stakeholders, John and Tina, come to you demanding to change some wording in the scope statement. What should the project manager do?A. Refuse to
198. You are the project manager of the MHG Project. This project has a budget of $350,000 and is scheduled to last ten months. Marcy, a key stakeholder of the project, is in disagreement with Fred, another key stakeholder on the expected levels of quality. She claims Fred’s accepted level of
Q197: Executing the Project 197. Which one of the following is an example of smoothing?A. The project manager leaves the decision until a later date.B. The project manager makes a decision based on the project team member with the most experience.C. The project manager downplays the problem.D. The
196. Henry is the project manager for his company. His current project is to implement a solution for the sales department. Mary is the Sales Manager and has a specific application in mind. Frances, the CIO, wants the latest technology for the project. Mary disagrees with Francis and demands that
195. Your company has announced that they will be launching a new project soon and they’d like you to lead the effort. You have never managed a project before, so you are taking a project management class. This class is an example of which one of the following in regard to professional
194. Bob is a project manager for his company and he’s never worked with the technology his new project will include. To better manage the project, he has taken several classes in the technology that the project deals with. This is an example of which one of the following?A. Expert power B.
193. You are a project manager of a project that has a very high priority within your organization. This project will include all areas of the organization and its success is linked to the profitability of the organization for years to come. Within this project there are some high risks that must
192. You are a new project manager for your organization. Your company does not have the resources to send you to a project management training class at this time. Which one of the following is not a method you could use to enhance your individual competence until you can complete formal
191. You are the project manager for your organization and have recently completed a large public project. The local PMI chapter invites you to speak on this project and your company agrees that you should speak.You volunteer at the local PMI chapter to speak on the project closure in order to
190. You are the project manager for your organization. Your manager has asked you to mentor Todd in your project management methodologies.For Todd, your mentoring is an example of which one of the following?A. Enhancing individual competence B. Subservience C. Demeaning on-the-job training D.
189. You have created a newsletter for your company that provides monthly information on PMP certification, project management methodologies, and how your company is implementing project management. This is an example of which one of the following?A. Ensuring integrity B. Contributing to the
188. You are the project manager for your organization and as part of this role you need to coach and mentor other project managers. You have created a public web site that gives explanations and examples of project management formulas, theories, and applications. This is an example of which one of
187. Which of the following is not an example of contributing to the project management knowledge base?A. Giving a lecture on project risk management B. Writing articles on project management topics C. Referring a friend to the PMI web site for information on obtaining the PMP title D. Publishing a
186: A project manager is making a decision about which water heater he’ll install in a project to build a series of condominiums. He jokes with a vendor that he could use a new water heater in his own house.The following morning he finds a brand new deluxe water heater, which the vendor he joked
185. Your company has a policy against accepting gifts from vendors that are worth more than 50 dollars. A vendor that you do much business with has invited you to a seminar focusing on their new product. The seminar is held at a golf resort in Arizona and all expenses are paid.The vendor insists
184. You are the project manager of a large project that will last several years, and your budget is extremely tight. You have another business that sells computer parts via the Internet. Although your company has a policy against conflict of interests in procurement, you know that you can save the
183. You are the project manager of the BHN Project. This project is expected to last four years and has a budget of 2.5 million dollars.Toni, one of your project team members, is responsible for documenting the technical aspects of the product. Toni, however, has been consistently late with his
182. You are the project manager of Project NJG and you’ve invited stakeholders from around your organization to participate in the project initiation. Your project team wants to know why you’re including the stakeholders in so much of the project when the project team is composed of the people
181. Kelly is the project manager of the software project for her organization. She and the project team have completed the project scope and they’re now completing scope verification. Why do scope verification?A. It is an optional process that doesn’t always have to happen.B. It is a mandatory
180. Management demands customer satisfaction as part of your project.What is the danger in customer satisfaction as a metric?A. The project team will only do enough to satisfy the customer, but no more.B. The project team will work to customer satisfaction rather than complete the project scope.C.
179. You are the project manager for a company that completes projects for other organizations. Your company has no formal archiving process for project records. Your project has just completed and the customer has formally accepted the project work. The customer is very pleased with the project
178. You are the project manager of the LKJ Project. Your project is nearly complete and you are beginning to organize your project records for archiving. Which of the following should NOT be included in your project archives?A. Memos regarding the project B. Correspondence to the vendors that the
177. All of the following are needed as part of archiving a project except for which one?A. Project-wide databases B. Historical databases C. Financial records D. Commercial databases
176. Congratulations! Your project has recently completed and you’re ready to finalize the closing of the project. What should be created at the end of a project?A. Lessons learned documentation B. A final project report C. The bonuses structure D. All of the project deliverables
175. You are the project manager of the GHY Software Project for your company. You’ve recently completed the project and need to distribute the project closure report. Who should get a copy of the project closure report?A. All stakeholders B. The project sponsor C. No one. It is created for
174. As the project manager, you are required to ensure that the lessons learned documentation is complete and up to date. What is the point of the lessons learned documentation?A. These documents keep the project manager focused on the project work.B. It maintains communication with management.C.
173. You have implemented some corrective action. Where should the reasoning behind your corrective action decision be documented?A. The project plan B. The risk register C. Lessons learned D. Corrective actions don’t need to be documented—unless they may become a risk.
172. Which project management plan determines when project team members may be released from the project?A. It depends on the organizational structure.B. The human resources management plan C. The project management plan D. The staffing management plan
171. What percentage of a project manager’s time is likely dedicated to project management in a strong matrix?A. 100 B. 70–80 C. 50–60 D. 50
170. A project has just finished the final work packages. Management has deemed that this project is a failure because the project came in late and over budget. Management wants to know why the project has failed. Which closing process can answer management’s question?A. Scope verification B.
169. A project team has just completed the final work packages for a project. The project manager needs to find the final CPI for the project.The BAC was $250,000, but the actual costs came in at $286,000.What’s the final CPI?A. .87 B. $286,000 C. -$36,000 D. The earned value information is
168. You have hired a vendor to complete a project for your organization.The vendor presents the project as complete but you disagree with the completeness of the project. What should you do?A. Create a change request for the vendor.B. Consult the project sponsor for advice.C. Reference the details
167. You are the project manager of the NHG Project. Your project is to create 8453 custom doorknobs for a hotel. Your project team has completed the work, the customer has agreed to the project deliverables, and has signed off on the project work. The customer, however, asks you to drop off the
166. Marci wants to know the difference between scope verification and quality control. What’s the difference?A. QC is concerned with inspection, while scope verification is concerned with the quality.B. QC is concerned with the correctness of the deliverables, while scope verification is
165. Your project just got canceled. You were nearly 60 percent done.What should happen next?A. Bill for 60 percent of the contracted fee.B. Determine why the project has failed.C. Complete scope verification.D. Offer your resignation.
164. The largest risk in your project has just occurred. This risk event has depleted nearly all of your risk contingency reserve. What must happen next?A. The project must be scrapped.B. The project must be reviewed for additional risks.C. The project manager and the project team must complete
163. You are the project manager of a large project for your organization.Management has just called to let you know that they will be participating in a new risk audit that will begin next week. What is a risk audit?A. It is a process to see what risks are within a project.B. It is a process to
162. You’ve identified a risk with your project team that may cause major delays in your project. There’s nothing you can do about the risk, however, because of the nature of the project work. Which risk response will you likely choose?A. Acceptance B. Avoidance C. Exploit D. Mitigate
161. You have identified a risk that may cause safety concerns for the workers completing the task. You’ve decided to hire a third party to complete this work because the risk is too great to accept internally.Which risk response is this?A. Mitigation B. Acceptance C. Avoidance D. Transference
160. You would like to use a simulation to predict a project’s success based on the number of identified risks and their overall impact. What method could you use?A. PERT B. GERT C. A Monte Carlo Simulation D. A risk simulation
159. Management wants you, the project manager, to create a matrix to quickly show the probability of each risk in your project. What is management asking for?A. A probability-impact matrix B. A risk rating matrix C. An RAG rating matrix D. A risk owner’s matrix
158. Based on the following table, what is the needed contingency reserve?A. -11,600 B. 11,600 C. 4000 D. 120 percent of the project budget Risk Probability Impact A .60 -10,000 B .20 40,000 C .40 -34,000
157. Your project sponsor has asked you to review some of the risks of the project with him. In particular, the project sponsor wants to define some of the root causes of risks. Which component will help you, the project manager, identify the root causes of risk?A. The project team B. Expert
156. You are the project manager for a new software development project for a client. You are explaining to the client the approach you’ll use to identify, plan, and manage the risks within the project. Which best describes when risk identification occurs?A. Early in the project B. During project
155. An organization’s willingness to accept risk is known as what?A. The entrepreneurial spirit B. An autocratic belief C. The utility function D. Risk threshold
154. All project managers should set expectations for the quality of the project. These expectations should be clearly defined as part of the quality management plan. All of the following are quality planning tools except for which one?A. Force field analysis B. Flowcharts C. Brainstorming D.
153. You are the project manager of the HNN Project. Your team needs safety training in order to install several of the components in your project. The cost of this training is known as which one of the following?A. Team development B. Cost of quality C. Cost of nonconformance D. Variable costs
152. As part of your construction project, there are several standards and regulations that you must accommodate in the project work. What is the difference between a standard and a regulation?A. Standards and regulations are essentially the same.B. Standards are determined by the Organization for
151. You are the project manager of the BHQ Manufacturing Project. In this project, you have utilized a control chart to measure project performance of repeatable activities. You are examining a control chart. When should processes be adjusted?A. When the control chart’s mean is too low.B. When
150. Pi is the project manager for her organization. Management has asked her to identify the quality control tools she’ll use in the project. All of the following are examples of quality control tools except for which one?A. Inspection B. Defect repair review C. Statistical sampling D. Quality
149. Jim is the project manager of the BHQ Project for his company. This project is a manufacturing project for a new client. Beth, the project sponsor, has asked Jim to create a chart that will help the stakeholders see the history of the project work and any variations to the project mean. This
148. Management wants a histogram that demonstrates the number of defects that were caused by equipment failure, software errors, human errors, and drive conflicts. What type of histogram is management asking for?A. A cause-and-effect diagram B. A control chart C. A Pareto chart D. A flowchart
147. Examine the exhibit. What is the highlighted area in the following chart called?A. The mean B. The Rule of Seven C. The control limit D. Six Sigma MMMM.
146. You are the project manager for your organization and you’ve identified several mistakes in the project deliverables. You’d like to investigate the issue more closely and your project sponsor recommends you create an Ishikawa diagram. What is an Ishikawa diagram?A. A control chart B. A
145. John is the project manager of the BHQ Project. This project is to create new software for a client. John insists on a documented approach to quality control for the software deliverable. Quality control focuses on what activity?A. Quality assurance B. Quality management C. Inspection D.
144. Which one of the following statements about changes to the project scope is correct?A. All changes should be formally documented.B. All changes require additional project time.C. All changes require additional project funding.D. All changes follow the rules of the change control system.
143. You are the project manager of a project that has a preset budget and must be completed within six months. You’ve completed the first phase of your project. The stakeholder, however, wants to know why one of the changes you and he discussed was not implemented into the deliverable. During
142. Your functional manager asks you to add features to the project scope to consume the remaining dollars in the project budget. This is an example of which one of the following?A. Gold plating B. Change control C. Functional management D. Cost of quality
141. You are the project manager for an organization completing a project for your customer. Your boss approaches you and asks that you add a few features to the deliverable your project team is creating as part of the project. What should you do next?A. Instruct the team to add the features.B.
140. A vendor has proposed a change to the work you’ve contracted them to do for your project. The vendor says it is because of the hardware installed on your company’s server. Your hardware technician says this is not true, that the hardware installation is accurate and there is no need for
139. You are the project manager of a software development project. In this project, you will approve or decline proposed changes before they are incorporated into the project plan. You have recently approved a change that will increase the project’s costs. What must you do next?A. Prepare a cost
138. You are the project manager for your organization and you’re working with the project team to define the change control system.You want to capture the correct information when changes are presented and analyzed for your project. Which one of the following must be completed for each change
137. Charles, the carpenter for the XHG project, has made a change to the wood floor he’s installing. He decided that the floor should be installed at an angle because of a doorway in the living room. You inspect the installed wood floor and agree with his decision. This is an example of which
136. You are the project manager of the NHB Project. You’ve just learned that the cost of materials will increase by 10 percent due to a hurricane along the Gulf Coast. You would like to update the cost baseline to reflect these unanticipated changes. What system will allow you to make these
135. In the early stages of a project, this event is easy to accept. Later in the project it is difficult to accept. What is the event?A. Change B. Risk C. Team development D. Scope verification
134. Management has compared your project to a similar project that’s just been completed in your organization. This finished project was deemed successful. This is benchmarking. What is the goal of this comparison?A. To provide a basis by which management may measure performance of your
133. You are preparing for stakeholder engagement in your project. All of the following items will be needed as part of stakeholder engagement except for which one?A. The project management plan B. The issue log C. Work performance data D. The risk management plan
132. Harry is the manager of a software development project for his company. In this project, Harry is utilizing an issue log. What should Harry do with the issue log when issues have been resolved?A. Delete the issue log.B. Delete the resolved issues from the log.C. Update the project risk
131. You are the project manager of the NHQ Project for your company.You are working with your project team and the project sponsor to create a stakeholder management strategy. You want to determine the needed level of interaction among the project stakeholder. What document will best help you
130. Examine the exhibit. You are the project manager for your organization. You’re working with your project team to help them understand the concept of the critical path in a project. If the exhibit represents your project, what is the critical path?A. ABEI B. ABDGI C. ACFHI D. IGDBA 6 4 B 3 A
129. You are the project manager of a project to install new light fixtures throughout several factories. The project is expected to last one year and has a BAC of $750,000. The project is now in month four and has a CPI of .89. Which one of the following statements is true about this project?A.
128. You are the project manager for your organization and you’re examining several projects you’re managing for your company. In your analysis, you’ve noticed that one of your projects has a CPI of.98. A project that has a CPI of .98 means what?A. The project is late.B. The project is making
127. You are the project manager for your organization and you’re examining several projects you’re managing for your company. In your analysis, you’ve noticed that one of your projects has an SPI of.80. A project with an SPI of .80 means what?A. The project is behind schedule.B. The project
126. You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent$125,000 to complete the
125. You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent$125,000 to complete the
124. You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently the project is in month three but is only 20 percent complete. You have spent $35,000 to
123. You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three but is only 20 percent complete. You have spent $35,000 to
122. You are the project manager for your organization which will utilize contract labor on your project. The labor will be part of a union workforce. Which plan defines union contracts?A. The project plan B. The procurement management plan C. The staffing management plan D. The risk management plan
121. All of the following are true statements about the staffing management plan except for which one?A. The staffing management plan provides information about when project team members may be released from the project team.B. The staffing management plan provides information about staff
120. June is the project manager of her project and wants to recognize team members that have contributed to the project work in a significant way each month. June decides that she’ll award one team member the title of “Team Member of the Month.” This person will get to park in a reserved
119. McClelland’s Theory of Needs states that there are three needs that we all have. The needs are developed over time and through life experiences. What is the name of the analysis which determines an individual’s driving need?A. The Myers-Brigg test B. The Thematic Apperception Test C. The
118. Which organization theory believes that project teams can be selfled?A. Maslow’s Hierarchy of Needs B. Ouchi’s Theory Z C. Herzberg’s Theory of Motivation D. McGregor’s X and Y
117. As a project manager, you may rely on organizational theories to help you better manage the project team. Which organizational theory believes that an absence of hygiene agents will demotivate a project team?A. Maslow’s Hierarchy of Needs B. Ouchi’s Theory Z C. Herzberg’s Theory of
116. Quality control is managed by Terry, a quality engineer on your project. Terry reports that she’ll need some time and resources to complete quality control on the project deliverables. Terry also reports the tools she’ll use as part of the quality control activities. All of the following
115. The project team has completed some of the project work incorrectly.You’ve instructed the project team to redo the work. What must happen next?A. Conduct an analysis of the delay because of the rework.B. Conduct an analysis of the cost increase because of the rework.C. Review each project
114. The project vendor you selected to provide materials for your project cannot deliver. You need the materials by the end of the week. The change control board agrees that you should call another vendor that has slightly higher prices but can deliver as needed. This is an example of which one of
113. You need a vendor to ship a piece of software for your project immediately so your project team can install the software over the holiday weekend. Because of the holiday weekend, however, no one will be able to accept the package when the delivery company attempts to deliver the package. Which
112. Bob is a project manager in a functional organization. He disagrees with the project sponsor on how some activities of the project should commence. The project sponsor, however, insists that Bob have the project team begin working on the project. What should Bob do?A. Instruct the project team
111. Project management requires cost control, which can mean tradeoffs and additional funds for changes. Currently, your project is running over on costs due to unknown unknowns. What can you do?A. Nothing because unknown unknowns are risks.B. Propose to management to obtain more funds to
110. Holly is the project manager of the UIM Project for her company. A new change request has moved through the change control board and it was approved. Now Holly needs to incorporate the change into the project to reflect the additional scope requirements. All of the following are results of
109. Your project team has incorporated some minor changes into their project work as directed by the customer. You agree that these changes are needed. What is this an example of?A. Fluid change control B. Integrated change control C. Expert judgment D. Scope creep
108. Your project continues to stall because of additional changes to the project scope. You’ve asked that all changes to the project scope stop unless the changes are truly needed for the success of the project scope as it was approved. Management, however, has demanded a change to the project.
107. You have a project that must be finished by July 30 or your organization will have to pay fines and penalties. Management is adamant that you do not exceed more than $125,000 for the project budget. The project is nearing completion but you will likely miss the target end date. What can you do
106. Where will a project manager find information on how the project’s product characteristics can be changed?A. The project charter B. The Configuration Management System C. The project scope D. The change control board
105. Congratulations! You’ve finished the project work and are performing quality control. You are about to enter scope verification and management would first like to examine all of the changes that have been requested and their status. Management wants to see which changes have been approved
104. You are the project manager of a large project that spans the United States. Your project team is non-collocated so your communication and travel demands are high. You’ve made it known that no changes can enter the project unless the stakeholder wanting the change completes a change request
103. You are a project manager and you want to perform some analysis of defects and problems that have been discovered in the project. Which chart can reveal factors that might be linked to potential problems within your project?A. An Ishikawa diagram B. A control chart C. A Pareto chart D. A
102. You are the project manager of the NJQ Project and you have created a chart as in the exhibit. What is the area highlighted in the chart called?A. Out of control B. Within control C. Rule of Seven D. Improvement of quality
101. Quality control and quality assurance are needed in every project.Which one of the following is an example of quality assurance?A. A Pareto chart B. A control chart C. Inspection D. A Six Sigma program
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