Supervision Today 8th Edition Stephen P. Robbins - Solutions

If you had been the supervisor in the case, what would you have done to deal with Tim and your workgroup?
What does this case suggest about a supervisor’s responsibilities for safety and his or her efforts to achieve higher production levels?
Identify the three general sources of conflict.
List the five basic techniques for resolving conflict.
Describe how a supervisor could stimulate conflict.
Define politicking.
Explain the existence of politics in organizations.
Define discipline and the four most common types of discipline problems.
List the typical steps in progressive discipline.
Are you surrounded by "yes people"?
Are subordinates afraid to admit ignorance and uncertainties to you?
Do you and department members concentrate so hard on reaching a compromise that you lose sight of key values, long-term objectives, or the organization's welfare?
Do you believe that it is in your best interest to maintain the impression of peace and cooperation in your unit, regardless of the price?
Is there an excessive concern in your department not to hurt the feelings of others?
Do people in your department believe that popularity is more important for obtaining rewards than competence and high performance?
Is your department unduly enamored with obtaining consensus for all decisions?
Do employees show unusually high resistance to change?
Is there a lack of new ideas?
Is there an unusually low level of employee turnover?
The conflict management technique involving withdrawing from or ignoring the conflict is referred to asa. accommodation.b. avoidance.c. compromise.d. forcing.
When you need a quick resolution to an important issue and when commitment to your solution is not critical, the ____ style of conflict resolution works best.a. compromiseb. avoidancec. forcingd. accommodation
Conflict can occur for all of the following reasons excepta. communication differences.b. personal differences.c. structural differences.d. strategic differences.
Actions taken to influence the distribution of advantages and disadvantages in the organization are calleda. power.b. influence.c. politicking.d. all of the above.
A set of unwritten norms that organizational members accept and understand is calleda. a code of ethics.b. a culture.c. influence.d. supervision.
One’s social rank in an organization reflects one’sa. position.b. influence.c. authority.d. status.
The first formal step in the disciplinary process is thea. suspension.b. written warning.c. verbal warning.d. none of the above.
Which one of the following is not a characteristic of the “hot stove” rule?a. Advance warningb. Flexibilityc. Impartialityd. Immediacy
Compare and contrast the concepts of politics and politicking.
Why is conflict a natural phenomenon in any organization?
Why is negotiation an integral part of organizational life? Describe and justify your preference between distributive and integrative bargaining, and suggest some general guidelines to improve negotiation skills.■ What’s My Preferred Conflict-Handling Style? (II. C. 5.)■ What’s My
Write a report on the negative and positive aspects of organizational politicking. In view of the negative impact of politicking, what are the considerations that supervisors should evaluate when considering their political options?
Was it appropriate for hospital administration to discipline the doctors and nurses for behavior that occurred outside the hospital environment? Why or why not?
If you were the supervisor who received the information regarding the social networking site postings, what would your reaction have been?
Was this case an example of effective discipline?Why or why not?
Where did this conflict originate?
What type of conflict resolution is called for in this case?
What would you suggest is a good first step for the supervisor to do in this case?
Describe the traditional and contemporary views of change.
Explain why employees resist change.
Identify ways that supervisors can reduce resistance to change.
List the steps a supervisor can use in changing negative employee attitudes.
Explain how supervisors can foster innovation.
The alteration of an organization’s environment, structure, technology, or people is calleda. change.b. strategic planning.c. conflict management.d. none of the above.
Which one of the following is not an internal force for change?a. New environmentb. Workforcec. Employee attitudesd. Marketplace
The person who acts as a catalyst for change and assumes the responsibility for that change is called aa. manager.b. change agent.c. top-level manager.d. consultant.
Which one of the following items is not associated with the traditional view of change?a. Refreezingb. Changingc. Chaosd. Freezing
People resist change for all of the following reasons excepta. threat to job and income.b. habit.c. fear of the unknown.d. threat to building trust.
The ability to combine ideas in a unique way is calleda. creativity.b. innovation.c. work process engineering.d. all of the above.
Taking a new idea and turning it into a useful product, service, or method of operation is calleda. creativity.b. innovation.c. work process engineering.d. all of the above.
Keeping rules, regulations, and policies to a minimum is what type of cultural variable?a. Tolerance of conflictb. Tolerance of the impracticalc. Low external controlsd. Tolerance of risks
Encouraging employees to experiment without fear of consequences should they fail is what type of cultural variable?a. Tolerance of riskb. Tolerance of conflictc. Focus on ends rather than on meansd. Open system focus
Are there any situations where the traditional model of change may still be applicable to contemporary organizations?
Why is the supervisor crucial in managing employee resistance to change?
How do organizational structure and cultural variables foster innovation?
How does an innovative culture make an organization more effective? Do you think such an innovative culture could make an organization less effective? Why or why not?
To what extent would you consider yourself a creative or an innovative individual? Are there any gadgets, crafts, or items within your household that you had developed from an idea into a usable product, service, or decorative piece?Present your innovation in class and discuss the extent to which
What are some of the reasons people at Crystal may resist this change?
What actions might you suggest for helping the Crystal Company deal with the changes in a positive manner?
How might this new product development be turned into a case of innovation?
Why do you believe most of Kathy Wilson’s employees were resistant to the move? Describe the factors leading to this resistance.
Assume that you are Kathy Wilson and it is spring 2003. You don’t want to lose any of the skilled and talented people you have on your staff. What specific steps will you take to ensure that your employees remain at Introl Systems?
Do you believe that company officials could have avoided some of the resistance to change—especially for those employees who lived in New York City? Explain.
Define union.
Explain the various types of union security arrangements.
Discuss the effect the Wagner and Taft-Hartley acts had on labor–management relations.
Describe the union-organizing process.
Describe the components of collective bargaining.
Identify the steps in the collective bargaining process.
Describe the role of a grievance procedure in collective bargaining.
Identify the various impasse resolution techniques.
An organization of workers acting collectively, seeking to promote their mutual interests is called aa. workgroup.b. work team.c. union.d. labor group.
Approximately what percentage of the workforce is unionized?a. 12b. 16c. 17d. 21
Which one of the following is not a reason people join unions?a. Seeking increased wages and benefitsb. Seeking an individual voice with employersc. Seeking to influence work rulesd. Seeking to create greater job security
A union shopa. requires nonunion employees to pay a sum of money equal to union dues.b. stipulates that an employer may retain only union members.c. makes union membership voluntary.d. is illegal.
Which labor act gives employees the legitimate right to join a union?a. Wagner Actb. Taft-Hartley Actc. Landrum-Griffin Actd. Labor–Management Relations Act
Which one of the following is not an unfair labor practice for unions?a. Restraining employees in joining the unionb. Charging excessive union duesc. Refusing to bargain collectively with employee representativesd. None of the above
The labor act that attempted to address the public outcry over the misuse of union funds was thea. Wagner Act.b. Taft-Hartley Act.c. Landrum-Griffin Act.d. RICO Act.
The election process whereby union members vote in a union is called aa. representation decertification election.b. representation certification election.c. representation verification election.d. representation NLRB election.
The first step in contract negotiations for labor management isa. contract agreement.b. negotiations.c. contract ratification.d. none of the above.
The process to settle an employee complaint is calleda. grievance (rights) arbitration.b. contract administration.c. interest arbitration.d. labor–management cooperation.
An illegal strike in which employees refuse to work during the term of a binding contract is calleda. an economic strike.b. a wildcat strike.c. a secondary boycott.d. a lockout.
A technique whereby a neutral third-party individual conducts a hearing to gather evidence from both labor and management is calleda. interest arbitration.b. fact-finding.c. rights arbitration.d. grievance arbitration.
“All that is required for successful labor–management relations is common sense, sound business judgment, and good listening skills.” Do you agree or disagree with this statement? Explain.
How does the “maintenance of membership” relate to open shop?
“Every organization or industry today should have a trade union representative.” Do you agree or disagree?
Discuss the difference between an economic strike and a wildcat strike.
As a supervisor in a manufacturing firm, you have been requested by the top management to brief the operative workers on the procedures for grievance. Prepare a report and include some key resolution techniques in settling industrial disputes.
What do these new supervisors need to know about labor relations and the collective bargaining process?
Describe the various roles a supervisor may have in labor matters (e.g., organizing drives, negotiations, contract administration).
What are some of the reasons that a union is attempting to organize at Faragut Services?
What things might Faragut Services do to prepare for the organizing effort?
If you were a supervisor at Faragut Services, what would you do? Explain.
Research the employment selection process of three businesses in your community. Ask questions like these: What type of and how much testing do they require? Is an application, résumé, or work sample required? Who conducts the interviews and how long are they? Who makes the final decision to hire
What are some recruiting methods that Jameel might use to ensure that he has the right employees to match the needs of employers?
Why is it important for Jameel to know how to determine staffing needs?
Why is it important for Jameel to know about the laws and regulations that affect human resource practice?
Upon acceptance of employment, should new hires be required to sign and agree to a contract to keep all relationships in the workplace platonic? If so, what consequences would result from breaking this upfront contract?
As a department supervisor, what decision(s) should Destiney make in regard to this romance? How would you respond to other employees’ uneasiness, while still maintaining an ethical stance toward the situation? Explain.
Describe the potential risks of permitting romance in the workplace. How, and to what degree may these risks affect the organization and its employees?
Visit your neighborhood mall and list the stores from the mall directory. This may include food and beverages; leisure and entertainment; beauty and wellness; IT and photography; fashion apparel;sporting apparel, and home and furnishings.Conduct some simple research by visiting and interviewing two

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Supervision Today 8th Edition Stephen P. Robbins - Solutions

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