Supervision Today 8th Edition Stephen P. Robbins - Solutions

What is your intention in making this decision?
What is the potential for your intention to be misunderstood by others in the organization?
How does your intention compare with the probable result?
Whom could your decision injure?
Can you discuss the problem with the affected parties before you make the decision?
Are you confident that your position will be as valid over a long period of time as it seems now?
Could you disclose your decision to your boss or your immediate family?
How would you feel if your decision were described, in detail, on the front page of your local newspaper?
A repetitive decision can be best handled bya. a nonprogrammed decision.b. a rule.c. a programmed decision.d. all of the above.
Which one of the following is a disadvantage of group decision making?a. Conformityb. Legitimacyc. Solution acceptanced. More information
Withholding of differing views by group members to appear to be in agreement is calleda. minority domination.b. groupthink.c. brainstorming.d. escalation of commitment.
The view of ethics in which decisions are made solely on the basis of their outcomes or consequences is called thea. justice view of ethics.b. rights view of ethics.c. social obligation view of ethics.d. utilitarian view of ethics.
How does the traditional approach in decision making differ from design thinking?
Why should supervisors be concerned about the effects of groupthink?
Analyze the ethical implications of a supervisor forced to salvage valuable inventories from a raging fire.
Describe the situation in a fast food restaurant such as Chipotle or Taco Bell in terms of which type of its operational tasks involves a programmed decision and which situations are considered a nonprogrammed decision. Under what conditions does a programmed decision becomes a nonprogrammed one?
In her new job, how might Toby make use of the knowledge she has about decision-making styles?
How would Toby benefit by examining the styles of her boss and those of the other supervisors?
In the popular television show The Apprentice, we see a particular style of decision making. Identify other public personalities by their decision-making styles.
What was the difference in the way Scott and Perez viewed the problem in this case?
How did the initial problem definition affect the approach to, and solution of, the problem?
How does this case illustrate any advantages or disadvantages of group decision making?
List some ways Scott can apply what he learned from this situation to continue improving the quality and productivity of sales.
How might Scott continue to include the sales force in problem solving?
Define motivation.
Identify and define five personality characteristics relevant to understanding the behavior of employees at work.
Explain the elements and the focus of the three early theories of motivation.
Identify the characteristics that stimulate the achievement drive in high achievers.
Identify the three relationships in expectancy theory that determine an individual’s level of effort.
List actions a supervisor can take to maximize employee motivation.
Describe how supervisors can design individual jobs to maximize employee performance.
Explain the effect of workforce diversity on motivating employees.
A physiological or psychological deficiency that makes certain outcomes seem attractive is calleda. a need.b. motivation.c. increased tension.d. drive.
Manipulative behavior based on the belief that the ends justify the means is calleda. locus of control.b. esteem.c. Machiavellianism.d. risk propensity.
Which one of the following is not a need proposed in Maslow’s hierarchy-of-needs theory?a. Safetyb. Esteemc. Locus of controld. Physiological
Which motivation theory is attributed to Douglas McGregor?a. Motivation-hygiene theoryb. Theory X–Theory Yc. Hierarchy-of-needs theoryd. None of the above
A person who has a compelling drive to succeed, to do something better than others, has a high ____.a. esteem needb. need for achievementc. need for peopled. equity need
Which one of the following is not a direct linkage in expectancy theory?a. Effort–performanceb. Rewards–personal goalsc. Effort–personal goalsd. Performance–rewards
Which one of the following is not a component of the core dimensions of a job?a. Skill varietyb. Feedbackc. Autonomyd. Role identity
A compensation plan that pays employees on the basis of the work they did is calleda. competency-based compensation.b. pay-for-performance.c. compensation administration.d. none of the above.
How significant is the level of emotional intelligence for employees who have the potential to be promoted as supervisors?
In line with the validity issue of Maslow’s needs hierarchy theory, describe an example of motivation on an inverted progression, starting with self-actualization, followed by esteem, social, and safety, and ending with physiological needs.
How effective are employee stock ownership plans(ESOP) in motivating staff?
What Do I Value? (I. B. 1.)
What Rewards Do I Value Most? (I. C. 3.)
What’s My View on the Nature of People? (I. C. 4.)
What Motivates Me? (I. C. 1.)
What’s My Attitude toward Achievement? (I. C. 7.)
As a representative of a trade union, prepare a briefing to management on how job design may be a form of motivation to operative employees.
Using what you have learned from studying the various motivation theories, describe the situation at the cafeteria.
Describe what you think might be Sean’s biggest challenge in motivating the employees at the cafeteria.
Recommend a motivational approach for Sean to use and explain why it would be an effective way to deal with the situation at the cafeteria.
What motivational opportunities could Caroline expect from her bosses at the dentist office?
Explain Caroline’s behavior using the equity theory.
How would Herzberg explain Caroline’s lack of passion for her job?
What can Caroline do to become more motivated about her work and overcome the reputation of being passionless about her job?
Define leadership and describe the difference between a leader and a supervisor.
Identify the traits that may help you become a successful leader.
Define charisma and its key components.
Describe the skills of a visionary leader.
Differentiate between task-centered and people-centered leadership behaviors.
Identify and describe three types of participative leadership styles.
Explain situational leadership.
Describe situations in which leadership is irrelevant.
The ability to influence others to act in a particular way is calleda. supervision.b. leadership.c. motivation.d. all of the above.
Which one of the following is not regarded as a leadership trait?a. Driveb. Self-confidencec. Honestyd. Vision
An individual with a compelling sense of purpose that is communicated so that followers can understand is often regarded as a(n)a. charismatic leader.b. transactional leader.c. autocratic leader.d. participative leader.
The ability to create and articulate a realistic and credible view of the future of the organization is calleda. participative leadership.b. visionary leadership.c. charismatic leadership.d. none of the above.
A taskmaster is often referred to as a(n) ____ leader.a. task-centeredb. autocraticc. people-centeredd. participative
A person who gives employees total autonomy to make decisions that will affect them is called a ____ leader.a. participativeb. democraticc. free-reignd. people-centered
An employee who is able to do the job, but unwilling to be told by a leader what to do, would be classified at which readiness level in the situational leadership model?a. R-4b. R-3c. R-2d. R-1
Which one of the following is not a dimension of trust?a. Consistencyb. Loyaltyc. Opennessd. Risk taking
What is the role of leadership for supervisors?
How do organizational factors and employee characteristics mitigate the influence of leadership?
What may be considered the critical success factors for e-leadership?
What’s My Leadership Style? (II. B. 1.)
Do Others See Me as Trusting? (II. B. 4.)
How Willing Am I to Delegate? (III. A. 2.)
How Charismatic Am I? (II. B. 2)
Do I Trust Others? (II. B. 3.)
Recall your experiences with your previous teachers when you were in high school or with the professors at your current institution. Reflect on noteworthy classroom situations such as students not complying with instructions on assignments, disruptions during lectures, and lack of participation in
What critical factors will affect Lesley’s success as a leader? Do you believe these factors would be the same if success were defined as group satisfaction rather than group productivity?
Do you think that Lesley can choose a leadership style? If so, describe the style you think would be most effective for her. If not, why?
What suggestions might you make to Lesley to help her win the support of Lillian? What factors may be important in determining the leadership style to use with Lillian?
How would you describe Galwal’s leadership style?Why?
Do you think these leadership styles were beneficial for this organization? Why or why not?
Responding To The Case working for Galwal. How would his style influence your behavior as a leader?Is he transformative or transactional?
Define communication and the communication process.
Explain how electronic communication affects the supervisor’s job.
List barriers to effective communication.
Describe techniques for overcoming communication barriers.
List the requirements for active listening.
Explain the behaviors necessary for providing effective feedback
Effective communication does not includea. transference of meaning.b. agreement.c. a sender and a receiver.d. feedback.
The conversion of a message into symbolic form is commonly referred to asa. the message.b. feedback.c. encoding.d. a symbol.
The emphasis one gives to words or phrases is calleda. verbal intonation.b. body language.c. the grapevine.d. feedback.
Which one of the following is not regarded as a barrier to effective communication?a. Agreementb. Languagec. Perceptiond. Emotions
Active listening is best described asa. agreeing with what the sender communicates.b. asking lots of questions.c. concentrating on what’s being communicated.d. providing a lot of feedback.
The most crucial linkage in communications isa. agreement.b. constraining emotions.c. feedback.d. tailoring language to the receiver.
Which one of the following is not a recommendation on giving effective feedback?a. Keep feedback personalb. Focus on specific behaviorc. Keep feedback goal orientedd. Make feedback well timed

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Supervision Today 8th Edition Stephen P. Robbins - Solutions

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