Supervision Today 8th Edition Stephen P. Robbins - Solutions

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Describe what is meant by the term value chain management.
Explain what is meant by the term just-in-time inventory systems.
Explain potential negatives that controls can create.
List the characteristics of an effective control system.
Explain how a supervisor can reduce costs.
Compare preventive, concurrent, and corrective control.
Contrast two types of corrective action.
Describe the control process.
Research the employment selection process of three businesses in your community. Ask questions like these: What type of and how much testing do they require? Is an application, résumé, or work sample required? Who conducts the interviews and how long are they? Who makes the final decision to hire
What are some recruiting methods that Jameel might use to ensure that he has the right employees to match the needs of employers?
Why is it important for Jameel to know how to determine staffing needs?
Why is it important for Jameel to know about the laws and regulations that affect human resource practice?
“Victims of downsizing are not those employees who were let go. Rather, the victims are the ones who have kept their jobs.” Do you agree or disagree with this statement? Defend your position.
Why should supervisors be concerned with diversity in the workplace? What special HRM issues does diversity raise for them?
What constitutes sexual harassment? Describe how supervisors and their companies can minimize the occurrences of sexual harassment in the workplace.
Should a supervisor have the right to choose employees without government interference in the hiring process? Explain your position.
Compare and contrast orientation and employee training.
What is the relationship among selection, recruitment, and job analysis?
What are the major problems of the interview as a selection device?
Contrast reject errors and accept errors. Which one is most likely to open a supervisor to charges of discrimination? Why?
How does HRM affect all supervisors?
True or false? Those left in an organization after other workers have been laid off often experience similar feelings of frustration, anxiety, and loss.
Which of the following situations can lead toward sexual harassment?a. Something of a sexual nature creates an intimidating or offensive work environment.b. Something of a sexual nature interferes with an individual’s work.c. Something of a sexual nature adversely affects an employee’s
Nonfinancial rewards designed to enrich employees’ lives are calleda. compensation administrationb. legally required perksc. perquisitesd. employee benefits
The process of determining a cost-effective pay structure is calleda. compensation administrationb. financial reward packagec. human resource managementd. human resource inventory
True or false? Interviewers tend to give more weight to negative information than to positive information from a job candidate?
Validity meansa. consistency of measurementb. equal employment opportunity for protected group membersc. a proven relationship exists between a selection device and some relevant criteriond. all of the above
Which one of the following is not a traditional recruiting source?a. Internal searchesb. Cyberspace recruitingc. Employee referralsd. Advertisements
Employer action to make an active effort to recruit, select, and promote protected group members is calleda. equal employment opportunityb. effective supervisionc. human resource managementd. none of the above
Explain what is meant by the terms sexual harassment and layoff-survivor sickness.
Describe the goals of compensation administration and factors that affect wage structures.
Identify various training methods.
Describe the selection devices that work best with various kinds of jobs.
Explain the importance of validity and reliability in selection.
Contrast recruitment and downsizing options.
Discuss the influence of government regulations on human resource decisions.
Describe the human resource management process.
“A learning organization makes supervision obsolete.”Do you agree or disagree with this statement? Defend your position.
Is delegation synonymous with abdication? Discuss.
What are the purposes of a job description?
Why would an organization use a matrix structure?
What are the advantages of (a) product, (b) geographic,(c) customer, and (d) process departmentalization?
What happens when authority and responsibility are out of balance?
What is functional authority? Why would an organization use it?
How might wider spans of control lead to cost reductions for an organization?
What are the limitations, if any, to work specialization?
A set of principles that define right and wrong behavior for organizational members is calleda. social responsibilityb. corporate governancec. ethicsd. all of the above
Which of the following terms is best associated with the term continuous improvement ?a. kaizenb. downsizingc. restructuringd. total quality management
Define ethics.
Explain the concept of e-business and e-commerce.
Why is conceptual competence more important for top managers than it is for first-level supervisors?
Which one of the following items does not relate to stimulating individual and group performance?a. Listeningb. Conducting group meetingsc. Interviewingd. Projecting charisma
A _________ is the ability to demonstrate a system and sequence of behavior that is functionally related to attaining a performance goal.a. planning effortb. political competencyc. skilld. successful planner
Which one of the following is an interpersonal competency?a. Specialized knowledgeb. Motivating othersc. Analyzing skillsd. Enhancing one’s power base
True or false? The transition from middle manager to top-level manager creates about as much anxiety as going from worker to supervisor.
A key person in a supervisory role is someone whoa. interacts with opposing forces to reconcile differencesb. serves as the critical communication link in the organizationc. is just another workerd. has a strong ability to listen and understand what is being said
The management function that involves monitoring activities to ensure that targets are being met is calleda. planningb. organizingc. leadingd. controlling
The term process in the definition of management refers toa. the primary activities supervisors perform on their jobsb. the transformation of raw materials into goodsc. the relationship between doing a task correctly and doing the correct taskd. the means of goal attainment
All of the following except one are characteristics of all organizations. Which one is not a characteristic?a. Purposeb. Profitc. Peopled. Structure
Describe the control process.
Contrast two types of corrective action.
Compare preventive, concurrent, and corrective control.
Explain how a supervisor can reduce costs.
Explain what is meant by the term just-in-time inventory systems.
Describe what is meant by the term value chain management.
List the characteristics of an effective control system.
Explain potential negatives that controls can create.
Identify the ethical dilemmas in employee monitoring.
Explain what is meant by employee theft and describe its effect on the organization.
Measuring performance, comparing against a standard, and taking corrective action are all part of thea. supervisory process.b. control process.c. value chain process.d. none of the above.
Variances in performance that can be expected in all activities are called thea. measurement process.b. standard deviation.c. range of variation.d. benchmarking.
A ____ is a visual representation of the sequence of events for a particular process.a. flowchartb. scatter diagramc. cause-effect diagramd. control chart
Which one of the following is not a type of control?a. Preventive controlb. Concurrent controlc. Immediate controld. Corrective control
A system in which materials arrive when they are needed in the production process instead of being stored in stock is calleda. work process engineering.b. just-in-time inventory.c. cause-effect diagram.d. none of the above.
The process of managing the entire sequence of integrated activities and information about product flows is calleda. supply chain management.b. kaizen.c. value chain management.d. process mapping.
Which one of the following is not a characteristic of effective quality controls?a. Timelinessb. Reasonable criteriac. Placement on all activitiesd. Flexibility
True or false? Employee theft is a significant problem most organizations have to deal with.
Why is the function of control important in organizations?
Compare and contrast the concepts of supply chain management and value chain management.
Workplace diversity introduced a new dimension into the issue of employee theft. Besides installing CCTVs, how else can supervisors manage this problem?
How Confident Am I in My Abilities to Succeed?
What’s My Job’s Motivating Potential? (I. C. 8.)
Do I Want an Enriched Job? (I. C. 9.)
“All forms of control are similar in nature; as long as there is control, the management can safely assure that goals will be attained.” Do you agree or disagree with the statement?
Refer to the steps of the control process (Exhibit 6-1). Where in the process do the steps taken by the Florida resort hotel fall?
As a supervisor, do you think the $10 test is a fair and appropriate method to measure the performance of the housekeeping staff? Why or why not?
Describe which type(s) of control(s) is(are) illustrated in this case. How do you know?
Identify and describe each of the various types of controls used in the situation at the Plucky Chicken.
Identify and describe the focus of control used by the supervisor at the Plucky Chicken.
Identify and describe where the steps in the control process were applied at the Plucky Chicken.
Describe expected value analysis.
Explain the four types of decision styles.
Identify and explain the common decision-making errors.
Describe the two types of decision problems and the two types of decisions that are used to solve them.
Compare and contrast group decision making and individual decision making.
List and describe three techniques for improving group decision making.
Explain three different ethical viewpoints.
How did this problem occur in the first place?
Would you define the problem differently if you stood on the other side of the fence?
To whom and to what do you give your loyalty as a person and as a member of your organization?

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Supervision Today 8th Edition Stephen P. Robbins - Solutions

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